Social Media Marketing

Community information
The social media marketing community on BrightTALK is composed of thousands of engaged social media professionals. Learn about social selling, B2B social media and social media marketing for businesses with live and on-demand webinars presented by industry leaders. Fine tune your social media marketing strategy by participating in live webinars and round table discussions.
  • Investing a lot in content marketing? Make every pound count by ensuring you’re using every persuasion technique in town to encourage prospects to click, share, download and sign up. You don’t need design or technical support – just word power. We’ll share a host of case studies and examples showing how a few simple copy optimisation tricks could make you a content marketing hero.

    Learn how to:

    • Avoid common mistakes that put prospects off content.
    • Increase sign ups and data capture.
    • Encourage social sharing and amplification.
    • Increase engagement: dwell times; repeat visits and interaction.
    • Ensure your calls to action inspire action!
  • Join to learn how to:

    1. develop a messaging strategy based on "mobile moments"
    2. intelligently message your guests "in the moment" based off where they are in their shopper journey
    2. leverage a users context: where they are, where they’ve been, what they like and how they want to receive messages
    3. use targeting to boost mobile message response rates four to seven times greater than non-targeted messages
  • Smart marketers know that all audiences are not created equal. While it can be beneficial for branding to reach a mass audience, if the goal is to sell products and services, it’s critical to speak to the people who hold the purse strings—and to the people who influence the people who hold the purse strings. In today’s B2B buying cycle, there are often multiple buyers, any of whom may or may not control the budget allocated for a given purchase. And yet, without buy-in from those stakeholders, the sale will never close.

    Join us for am information-packed webinar to learn more about how to identify and appeal to everyone who might impact a buying decision. Melanie Turek, Vice President of Research for Frost & Sullivan will explain why the buying decision-making process is changing, and present data on how best to reach out to multiple influencers.
  • Think about it - your customers have a very intimate relationship with their mobiles. Beware!

    It’s amazing how many marketers still enthuse about their “mobile first” approach to digital. Sure, many of you will have over half your web traffic from mobile devices, and most of your social engagement of smartphones.
    But what about the unique mobile customer?

    Drawing on case studies from Amazon, Clever Cards,, Selfridges and Starbucks, this 45 minute session looks at how to deliver the best mobile customer experience in your sector.

    - Create a great first impression - any screen, any time, any place
    - Wow the early adopters - win the hearts & minds of your greatest fans and resellers
    - Develop exceptional UX - across sites, apps
    - Make it personal, keep them coming back for more - across the whole customer journey
  • Hear how Hilton Hotels, Adobe and Dell have launched successful Employee Advocacy Programs to achieve key business results. The case studies will include organizational adoption challenges, lessons learned, popular content employees like to share, plus how to sustain the program through rewards and recognitions.
  • You know your employees are your best brand advocate. You want to help them engage with your customers. How will you tie an employee advocacy program back to revenue? This case study will define how to build your employee advocacy program to amplify paid asset, earn additional marketing reach, drive to your owned content, and ultimately deliver ROI.
  • Events matter. Join Heidi as she breaks down the modern conference and what you need to do as a brand to be successful at them.

    She’ll cover how in-person engagement can drastically change your future pipe, as well as, your existing customers’ experience with your brand. Including, what events do for your brand image, the challenges every business faces at events, and Marketo’s success secrets.
  • Investment in trade shows and B2B events presents an unparalleled opportunity in social. From influencer relations to lead generation, social activity in and around your real life marketing delivers results.

    Our experience with IBM, Motorola Solutions, Thomson Reuters and more reveals that the secret to success is in the planning. So join us to find out how best to plan, what resources you need for real-time communication and what results you should expect.
  • In 2015, marketers will be challenged to think more strategically about the content they produce and how it is leveraged to drive demand for their business. With the abundance of information at the buyer’s disposal, webinars have become a critical tactic for converting prospects further down the education and buying cycle. Yet, the art and science of a successful webinar program is evolving rapidly.

    The insights from the 2015 BrightTALK Webinar Benchmarks Report were generated from the thousands of webinars on the BrightTALK platform in the past year. This data-intensive webinar will include highlights from the report and discuss a number of easy-to-implement strategies for driving demand with webinar programs, including:

    - How to plan webinar promotions
    - What to expect during a live webinar
    - Which features are driving the most engagement
    - How to utilize webinar data to convert leads to opportunities
  • With consumers expecting more from brands to tempt them to engage, and the explosion in smartphones as a key communication channel, marketers need to adapt their current strategies to win.

    3radical are teaming up with Forrester Research to present a webinar on the current hot topic of how "Gamification of Mobile Marketing" can deliver a competitive advantage to brands.

    Mike Talbot Chief Visionary and Rusty Warner, Principal Analyst at Forrester Research, will cover topics including :
    - Why is mobile a strategic channel for brands in the world of the connected consumer?
    - How does gamification and contextual relevance drive consumer engagement?

    They will also bring the information to life with :
    - Expert best practice tips and advice on how brands can develop a winning mobile gamification strategy
    - Examples of how brands are succesfully driving consumer engagement with mobile gamification

    Don't miss out, sign up for this free webinar now.
  • If digital marketers have one goal, it is to reach customers at the points along the purchase path that most influence their buying decisions. A unclear purchase path can rapidly decrease conversions and result in billions of dollars in lost revenue. So, how can marketers find out why customers are leaving their sites without buying?

    Marketing, meet UX testing. Understanding why customers make certain decisions across different devices – and being able to see and hear where they get confused or frustrated – is the first step to identifying barriers to success and opportunities to increase conversions.

    In this presentation, after running hundreds of thousands of usability tests, Stef Miller will share her unique findings as well as present case studies exemplifying how even small usability fixes can generate a big impact. Forrester Research estimated 50% of potential sales are lost because users can't find information. For example, StubHub recently uncovered a
    critical roadblock in their purchase path by simply listening to and watching users interact with the site. Discovering that a critical page was buried in an ambiguous link led them to make a change that dramatically boosted conversion rates and resulted in millions of dollars in extra revenue.
  • 75% of B2B Buyers report using social media as part of the buying process and over 40% of salespeople say they’ve closed between two and five deals as a result of social media. Social selling works.

    But you need the buy in of sales teams - they are your biggest opportunity to reach customers! So how do you solve the challenge of involving sales with social media? Katy Howell at immediate future will share best practice working across large global organisations and UK teams.

    Join the webinar for exclusive insight into:

    •Meeting the challenges of adopting social selling
    •From first steps in social to delivering ROI: How to set your social selling framework
    •Making sharing content simple and putting social at the heart of your funnel marketing
  • Want to understand what Mobile Gamification is and how your brand can leverage it to drive more business? Then watch our brief introductory video which explains the key challenges marketers face today and how the 3radical platform addresses them.
  • "Why are content creators segmented into different departments if they have the same goal? Companies today are restructuring their teams to put them together. Join Scott to learn the competitive advantages of having all of your content creators in the same room.

    For more insight on content that creates revenue, attend the upcoming Demand Generation 2015 Summit:"
  • Marketers, today, can truly become measurable value creators with the right tools and techniques that proactively track marketing performance. Join us for an interactive session as three leading experts in marketing performance measurement share best practices and practical actions that can make 2015 a year of achieving new levels of success as a marketer, with the data to back it up.
  • When thinking about marketing automation everyone jumps to software purchases. But what happens after the purchase? Does this big piece of software solve all you marketing problems?

    Most marketers find that the biggest challenges with marketing automation come from implementing and running it. From creating the right content to ensuring and the lead flow is strong enough, marketers sometimes find it hard to find results after automation.

    Join this panel of experts as they discuss what it takes to make automation a success in your business.
  • Online reviews and social media are a blessing and a curse. On one hand, attention on social media and online can drive business. On the other hand, negative reviews can have a significant negative impact. While reviewers have a right to express their opinions without fear of litigation, reviewers may also be held accountable for spreading falsehood that damages reputation or decreases revenue. This webcast will assist the hospitality professional to respond to negative reviews. It will provide the viewer background information intended to assist hospitality professionals in (1) distinguishing between expressions of opinion (which are protected) and statements of purported fact (which are not); (2) responding informally to negative reviews; (3) determining how legal counsel can efficiently and effectively assist; and (4) avoiding potential liability under state statutes that might apply in legal actions brought to curtail speech.

    The webinar will also overview principles established by very recent appellate court decisions pertaining to online reviews.

    About the presenter: Clifford S. Davidson, Attorney, Sussman Shank LLP, is a commercial litigator with jury trial experience. Throughout his career, he has focused on commercial contract disputes, entertainment and intellectual property litigation, First Amendment litigation, counseling in the areas of privacy and data security, and insurance coverage.
  • Employee advocacy has benefits that reach beyond brand exposure for your company, it can also boost employees themselves. Listen as Denise explains why enabling your employees with the proper tools for success requires a legitimate employee advocacy program.
  • B2B marketers are increasingly using content marketing to better engage B2B buyers and to educate, inform, entertain and guide them along their customer journey.

    The 2014 Content Marketing Report is based on 600+ survey responses from marketing professionals to better understand the current state of content marketing and to identify new trends and key challenges, as well as best practices.
  • With the growing importance of social media within today’s marketplace, social media has now become a critical part of the customer service role for many brands. Traditional methods of call centers and canned email responses have given way to full-service customer service teams dedicated to resolving customer needs and concerns quickly and efficiently via social media. In a recent survey, nearly 60% of global CEO’s expect social media to be their primary customer engagement channel within 5 years. Also, 90% of companies will utilize social media for customer care by 2020. Join us to discuss the current landscape and the future direction of social customer care through an examination of best in class brands.
  • A fast food chain wanted to sell more milkshakes. After bringing in an experienced market research group and aligning its advertising with their findings, nothing happened. Milkshake sales remained flat.

    However, things changed when a new researcher entered the picture and asked a radically different question. A question that will help you align every tactic with your marketing strategy.

    Beginning with this story, you will enter a rabbit hole designed to change the way you plan, design and distribute stories, with a specific focus on webinars and videos.

    Crafting stories that others will not only remember, but share, begins with a basic understanding of how stories work. How they differ from information. And ways to use and time stories during webinars and videos.

    In this webinar, you will learn:

    • What ingredients make a story a story
    • How narratives and stories are not the same thing (and why you need both)
    • The one question you should ask before choosing which story to tell
    • Three f-words that undermine your marketing and sales efforts
    • Which role you should play in your prospect’s story
    • Strategies for storytelling in webinars
    • Strategies for storytelling in videos

    About the Presenter
    Keith Jennings heads marketing and content strategy for Jackson Healthcare, one of the largest healthcare staffing companies in the U.S. He also advises nonprofits and SMBs. Keith specializes in strategy and story design for the company’s startups and operating divisions. Prior to Jackson, Keith served nine years as head of planning and marketing for two-hospital health system. And he spent his early career working with healthcare entrepreneurs. He writes about storytelling in business at
  • It’s time to jump into social media marketing and you know it. But you’re feeling intimidated. You don’t know how to get started. Friend, this presentation is for you. The Absolute Beginner’s Guide to Social Media Marketing features 17 clear and concise tips to help you understand practical steps for joining the conversation on popular networks and making meaningful contributions that will support your marketing objectives.
  • Employees are vital for building and scaling brand relationships. In fact, when an employee shares content, they get 5 to 10 times greater reshare rates than when the brand shares that very same content. Why? Employees are trusted by their audience.

    In this webinar, Denise will discuss the importance of company culture, Employee Experience Management, and the type of training employers should provide for their employees to successfully mobilize them as advocates.
  • In this all new webinar, business development director Rene Power from international b2b marketing agency BDB talks about how to build sector leading customer advocacy programmes in the b2b sector, exploring do's and don'ts and shining a light on best practice. Webinar attendees will leave equipped with a stepped process to creating their own customer advocacy programmes.
  • Engage Customers Around the World with Cross-Regional Content Marketing

    Technology has virtually erased national borders, forever transforming the way we reach and engage customers, as well as the way we search for and consume content. Global Content Marketing takes you step-by-step through the process of creating and refining your strategies to meet this new reality.

    Join Pam and Silverpop's very own Ellen Valentine for a deep dive into this expert new book.