Trends and Best Practices for Human Resource professionals
This BrightTALK Channel features useful content for human resources professionals. Presentations will cover employment and labor law, emerging media trends, training, onboarding, and employee engagement.
The Future of Recruiting and Talent ManagementDon Charlton, CEO of Jazz, Bianca Ghiselli, Director of Client Services at NamelyThe times they are a changin', and the recruiting and HR space is no exception. Join Don Charlton, CEO of Jazz and Bianca Ghiselli, Director of Client Services at Namely on July 8th to:
- Take a look back at the history of HR managers and recruiters
- Examine the role of technology in an ever-changing hiring landscape
- Find your next great hire
- Ensure the high performance of employeesRead more >
This webinar will explain how contact centers can improve their agent productivity, and how that effects overall company bottom line. Join Five9 guest Forrester Research analyst Art Schoeller as he explains the value of top-notch behind the scene tools in your contact center.
As customers continue to demand higher quality service interactions, the contact center agent has had to step up to the challenge. But is the technology behind the scenes promoting these improvements, or hindering the entire process?
Between self-service to omnichannel solutions, there are a multitude of avenues in which agents can assist in customer interactions. Having the right solution as the driving force behind the scenes in your contact center enables agents to not only better serve customers, but improve efficiency and ultimately sell more.
Attendees of this webinar will learn:
•How to handle increasingly complex customer interactions
•What to look for to efficiently manage multiple channels
•Additional tools that agents should have at their fingertips to better answer customer inquiries
How prepared are you to drive improved performance and revenue? Is your talent ready? How about the entire company? Improving company culture alongside financial performance is the challenge of this decade.
There are countless article, blogs, etc. about employee engagement from OKRs to KPIs. The point? “Ideas are easy, but execution is everything!”
In this webinar, we’ll go beyond the theory of employee engagement and uncover the 4 best practices required to create a high performance culture with tangible things you implement in your organization immediately. Learn how to engage Gen Z, Gen Y, and your entire company.
Like the sands through the LinkedIn feed, so are the days of recruiters lives — with endless references to the latest industry buzzwords: talent management, big data, employment branding and much more. However, no other buzzword has created so much drama and controversy in the industry like — social recruiting
Since being introduced to our vocabulary back in 2003, social recruiting continues to be a hotly contested term. Katrina Collier, social recruiting specialist, and Bennett Sung, social media buddha, add clarity and provide guidelines to the social recruiting conversation stream.
Three key learning experiences include:
#1 Refresher on the differences between personal and professional social networks.
#2 What are the rules of engagement and expected behaviors when connecting with prospected candidates on personal and or professional social sites?
#3 Avoid the broadcast approach: Tips for starting a personalized conversation.
The modern workforce is more mobile than ever before. Between 2013 and 2015, Gartner predicted an increase in mobile workers of nearly 30% globally. Matt McGinnis, Senior Director, Product Marketing will discuss the importance of cloud communications in supporting this shift and how IT can support an ever growing and dynamic mobile workforce.
In 2015, Millennials surpassed Gen X as the largest generation in the U.S. workforce. By the year 2020, they will comprise half of all employees. As Millennials continue to grow in the labor market, what are the new table stakes to recruit and retain top talent?
This webinar explores how and why a one-size-fits-all approach to benefits has evolved to the ‘one-size-fits-one’ model. Recent cultural shifts – including the technologies we use, the roles and definitions of families, and valuing work/life balance over income – highlight the growing importance of offering benefits that meet the individual needs of each employee’s life situation. Join us to learn if your benefit offerings are meeting the new table stakes to recruit and retain top talent.
A Google search for Talent Management yields over 33MM results with almost 16MM devoted to Talent Management software. This raises the question...what does managing talent mean for your company, and how do you ensure that you are managing human assets in line with this thinking?
This presentation will propose 5 key questions that every company should answer about Talent Management, review what to expect from properly managing this function, and open doors to the options available for customizing talent management solutions.
Every company has different needs and expectations. No wonder Talent Management is not a one-size-fits-all proposition.
There is a large amount of literature on happiness and the importance it has on our lives and work. There have been various studies into the connection between happiness in the workplace, learning and productivity and the general well-being of staff and individuals. This introductory webinar will introduce the neuroscience of happiness and the connection to creating a positive culture and how using humour as a cognitive tool helps create adaptable, resilient teams.
In this webinar you will explore:
- What is Laughology – The science and psychology of motivation, emotions, happiness and humour
- Why happiness, humour and laughter is vital in all workplaces
- What does happiness really mean for organisations
· How a happy workforce is more flexible to change
· Humour as a system for processing information and being positive
According to recent research by Oxford University, 47% of jobs in the US are at risk of automation in the near future. But what do the technological trends behind this assertion mean for the talent models that underlie the success of organisations today?
In the first part of this webinar we will take a more nuanced approach to the topic of future employment, considering in detail how human-computer interaction will become the defining aspect of the future of work. We will then look ahead to the talent models of the future and consider how the traditional practices of recruit, develop and retain will need to be transformed.
Welcome Staffing & Recruiting Agency Professionals to Jobscience & Menemsha Group's 3-Part, Sales Productivity Series --- "The Road to Winning More Business."
Part 1: Customer Engagement Practices That’ll Make Your Agency Come In First.
Today’s most well-known and respected brand names including Starbucks, Apple and Whole Foods have completely changed the customer experience. What can we in the staffing industry learn from them? A lot!
In order differentiate in a crowded marketplace, sales professionals need to learn how to create an experience for the customer that is different from how they engage other sales professionals. Today’s staffing sales professional needs to create experiences that are so valuable for the customer that the customer would be willing to pay the sales person for their time. But how?
Proven sales coach for staffing agencies, Dan Fisher of Menemsha Group will speak to:
•How to identify high value prospects?
•How and why you need to change the customer experience?
•How to create a customer experience that will earn you customer loyalty and exclusivity?
•How to leverage recruitment agency CRM software for customer engagement?
Everyday huge amounts of money, time, and energy are wasted on unproductive activities. Everyday managers make subjective calls using old data and hearsay. Everyday people change jobs because they don’t feel they are acknowledged. Everyday companies fail because they can’t adapt to changing conditions.
At RESULTS.com we believe that the same things that drive athletes can drive better business results. We believe business can be made more like sport - more fun, more fascinating, and more fulfilling. Take a look at today’s best workplaces, they get this, and they have a great company culture – outperforming their competitors by 200%. Listen to what our CEO, Ben Ridler, has to say about the future of work and how RESULTS.com plans to change the way we all view work.