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Contact Center & Customer Care Best Practices

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CCNG member topics for contact center& customer care professionals

CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

Subscribers (3,783)
The 5 P’s of HP Workforce Optimization Roger Lee - Sr.Director, Product Marketing at Hewlett-Packard FOCUS On What Matters! The first quarter of 2015 is coming to a close. This is a great time to remind and reinforce to our current and future customers HP Workforce Optimization 5 areas of FOCUS. Read more >
Mar 30 2015
27 mins
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