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Call Center 101, Sharing Best Practices

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Shane Collins, Director Application Development at Ticketmaster
CCNG speaks with Denver member Shane Collins, Director, Application Development at Ticketmaster about several areas of best practices in contact center operations including -

* Driving performance while holding down Attrition
* Results of having trainers and recruiters meet to discuss applicants once they are in the training process
* Defining the skills and attributes needed to target a candidate that best fits into the "sweet spot"
* And much more....

Come listen and ask Shane questions about how TicketMaster accomplishes results from these call center best practices.

Shane Collins contact center management experience includes his current work at TicketMaster, and past experiences at
NCO, T-Mobile, Gateway and MCI call center operations.
Jul 29 2010
33 mins
Call Center 101, Sharing Best Practices

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  • Title: Call Center 101, Sharing Best Practices
  • Live at: Jul 29 2010 6:15 pm
  • Presented by: Shane Collins, Director Application Development at Ticketmaster
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