Henry Eakland, Director Product Marketing, HP Contact Center Management
CCNG partner HP Qfiniti is an established leader in contact center management with a 30-year history of innovation and helping companies provide a superior customer experience. Now part of HP Software, Qfiniti is backed by the full portfolio and global reach of HP products and services to ensure customer success, especially in terms of omnichannel analytics and Big Data management. For the contact center, this means building your Voice of the Customer program on all of the critical customer understanding that is handled through this business-critical, frontline customer channel. After all, isn't that why we call it the contact center?