Michael Lee Stallard with John Timmerman, Corp. VP, Ritz-Carlton Hotel Co.
John Timmerman, Corporate Vice President, Operations, The Ritz-Carlton Hotel Company, L.L.C. will be my guest. On the webcast we will discuss Ritz-Carlton's culture and how it engages employees and guests. During the webcast John will share his thoughts on the Ritz-Carlton's best practices such as its employee selection process, the employee promise, the Ritz-Carlton Basics, the Daily Line Up, etc.