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Collaboration and UC

  • Salesforce Monitoring Best Practices
    Salesforce Monitoring Best Practices Angelique Medina, Sr. Product Marketing Manager, ThousandEyes Recorded: Aug 15 2018 40 mins
    Salesforce is a SaaS leader, powering Customer Service, Marketing and Sales for enterprises all over the globe. Yet too many organizations run into user experience issues due to external dependencies such as ISPs, DNS and secure web gateways impacting availability and performance. Without visibility into those dependencies, you’re operating blind and exposed to a large business continuity risk.

    Join us for our third webinar in our SaaS series where we’ll share:

    -How Salesforce service delivery works and monitoring best practices to de-risk adoption and ensure optimal performance
    -Real-world use cases where Network Intelligence uncovered the root cause of performance issues
    -Hands-on demonstrations of using ThousandEyes for Salesforce visibility
  • Top Drivers for SD-WAN Adoption
    Top Drivers for SD-WAN Adoption Scott Raynovich, Principal Analyst, Futuriom Recorded: Aug 15 2018 45 mins
    Huge demand for cloud services means huge demand for wide area network (WAN) connectivity, security, and bandwidth. It has also changed enterprise network architectures and created new challenges for Chief Information Officers (CIOs) and IT managers in charge of building networks and purchasing bandwidth for their company. The need for fast, secure access to cloud applications, demand for services and app agility, and the desire to leverage Internet connectivity is boosting demand for software-defined WAN (SD-WAN), which has more flexibility and better economics than traditional WANs.

    Tune in as Futuriom Principal Analyst R. Scott Raynovich recaps the findings of its recent SD-WAN Growth Outlook, detailing what’s driving fast adoption for SD-WAN technologies.
  • Verizon Threat Research Advisory Center - Data Breach Digest 2018
    Verizon Threat Research Advisory Center - Data Breach Digest 2018 John Grim and David Kennedy, Verizon Enterprise Solutions Recorded: Aug 15 2018 75 mins
    Fellow Cybersecurity Practitioner:

    Join us—the Verizon Threat Research Advisory Center – for our Monthly Intelligence Briefing (MIB) to discuss the current cybersecurity threat landscape.

    This month's theme: Data Breach Digest Highlights

    Our Verizon Threat Research Advisory Center presenters will be:

    •John Grim, Senior Manager, Investigative Response – Americas
    •David Kennedy, Managing Principal, Open Source Intelligence

    For this month's theme: 'Data Breach Digest Highlights', we'll feature John Grim, Senior Manager, Investigative Response – Americas, who'll highlight the latest in terms of data breaches.

    Specifically, John will discuss scenarios in this year's Data Breach Digest, reveal how these scenarios match up against the 2018 Data Breach Investigations Report incident classification patterns, and in doing so, provide detection and validation, response and investigation, and mitigation and prevention countermeasures from an incident response and cybersecurity perspective.

    We'll then see what's happening with the IR Pulse and our caseload trends, followed by:

    •Current Intelligence
    •Attacks & Threat Indicators
    •Latest Malware Trends
    •Significant Vulnerabilities
  • Meet Cloud Content Management
    Meet Cloud Content Management Rand Wacker VP Enterprise Product and Head of Product Marketing, Box Recorded: Aug 15 2018 44 mins
    Digital transformation is driving organizations to rethink the way they work. Businesses are under intense pressure to quickly swap old processes for new ones and do more with all the content that's the lifeblood of the business

    Join us to:
    Hear how to effectively and securely manage your content flow with Cloud Content Management
    See a demo that will show you how easy Box makes it to collaborate from anywhere, simplify and streamlines processes, and securely integrate with existing applications — all from a platform that provides native security, governance and compliance
  • Frost & Sullivan: Create a Connected Workplace with Cloud Video Conferencing
    Frost & Sullivan: Create a Connected Workplace with Cloud Video Conferencing Rajarshi Dhar, Industry Analyst Frost & Sullivan, Clayton Reed, SVP, Global Sales Lifesize Recorded: Aug 9 2018 49 mins
    Lifesize has been recognized with the 2018 Cloud Video Conferencing Vendor of the Year Award by global research and consulting organization Frost & Sullivan India. We are delighted to have Frost & Sullivan on this webinar giving an overview of industry trends on collaboration and video conferencing, outlining the benefits and value proposition of Cloud / SaaS model over legacy platform. In addition, they will highlight the process, research methodology, parameters and criteria for deciding the award winner. You will also learn about the 5 key benefits of the Lifesize solution, which organisations should consider, when choosing a collaboration vendor.
  • Office 365: Active Monitoring & Best Practices
    Office 365: Active Monitoring & Best Practices Ameet Naik, Technical Marketing Manager, ThousandEyes Recorded: Aug 8 2018 42 mins
    Office 365 is a strategic SaaS application for many enterprises, yet many organizations get blindsided by network performance issues, due to the unpredictability of the Internet. In fact, Gartner predicts that through 2019, 50% of Office 365 deployments with global scope will suffer network performance problems.

    Join us for this webinar on Office 365 monitoring best practices using Network Intelligence from ThousandEyes. In this webinar, we’ll discuss:

    -Why you can’t think of Office 365 as a singular service when preparing for deployments
    -Monitoring best practices for readiness, deployment and operational phases of your Office 365 rollout
    -Real world case studies explained through a demo
  • How to Modernize Your Avaya Communications Platform
    How to Modernize Your Avaya Communications Platform Jean Turgeon, VP and Chief Technologist, Avaya and Bill Haskins, Sr. Analyst and Managing Partner, Wainhouse Research Recorded: Aug 8 2018 47 mins
    Digitization is fundamentally altering the nature of competition, and customer expectations have elevated due to the personalized, quick service of businesses like Amazon and Netflix. Your ability to meet and exceed expectations can be enabled – or restricted – by the communications tools, services, and infrastructure you provide to your users. However advanced your organization is on the digital transformation journey, there are key questions to establish its readiness to meet customer demands.

    Are you doing everything you can to meet their needs and expectations?

    Your Avaya CS1000 and Aura Communications Manager Solutions have provided great communications features and reliability for years— but it’s now time to evolve to the latest in UC and omnichannel customer engagement.

    Learn about a migration path towards flexible options for transforming your business!

    In this webinar roundtable discussion, panelists from Carousel, Avaya and Wainhouse Research will discuss their perspectives on:

    - Real-world benchmarks – market forces and enterprise realities shaping digital transformation
    - Transformation Opportunities – leveraging advanced applications to deliver a quality customer experience
    - Digital Strategies – approach to advancing along the transformation continuum
  • Critical Actions to Finalize Your GDPR Compliance Program
    Critical Actions to Finalize Your GDPR Compliance Program Sue Habas, ASG Technologies & Naheed Bleecker, TrustArc & Barbara Cosgrove, Workday & Timothy Yim, Imperva Recorded: Aug 8 2018 78 mins
    The new EU General Data Protection Regulation (GDPR) rule looms in May 2018, but only a third of companies are on track to be compliant by the due date. GDPR is the most significant change in data privacy regulation in more than 20 years. It represents an extraordinary shift in the way businesses will be expected to operate when they gather, process, maintain, and protect customer data. Any organization that retains information of EU citizens must be in compliance or face huge fines of up to 4% of worldwide turnover.

    In this webinar series you will hear from industry experts facing the same challenges you face and find out how they're meeting and surpassing critical implementation check points, and you will learn what actions other organizations are taking in preparation for data protection – not only for GDPR, but for long-term data protection.
  • Powering the digital workplace with Box and Office 365
    Powering the digital workplace with Box and Office 365 Rand Wacker VP, Product Marketing, Box & Rafael Perez Senior SE, Box Recorded: Aug 8 2018 60 mins
    If you're deploying Microsoft Office 365, you owe it to yourself to see how Box can help you power a best-of-breed digital workplace.

    Tens of thousands of businesses running Office 365 choose Box over OneDrive and SharePoint so they can improve user and IT productivity, improve content security and protection, and reduce infrastructure costs. At this webinar, you’ll hear in detail why Box and Office 365 make such a winning combination. Box offers a single cloud content management platform for securely managing all your content in one place, including a:

    Better user experience — users can share, edit and collaborate on all their content with all of their teams inside Box without needing to switch between different tools
    Better admin experience — more granular controls, one admin console to manage all your content
    Better security — a central platform for consistent security and governance
    Better integrations — Box is integrated with more than 1,400 popular applications like Salesforce, Slack, NetSuite and Okta
  • Why SD-WAN is the Right Prescription for Healthcare Providers
    Why SD-WAN is the Right Prescription for Healthcare Providers Bob Laliberte, Sr. Analyst & Practice Director, Enterprise Strategy Group Recorded: Aug 7 2018 52 mins
    In this webinar we will cover how the demands to deliver higher quality of services, in less time and with lower costs to all locations in the network are pervasive in the healthcare industry. We will discuss how organizations are responding by deploying new applications (on-prem and cloud based), innovative technologies that require connectivity and the need for agility as organizations grow organically or inorganically.

    We will also discuss some of the challenges that often hold back this innovation and patient care when trying to connect to applications located in centralized data centers or cloud locations, especially from urgent care centers or satellite offices in rural locations.

    Lastly, we will review how SD-WAN solutions can provide requisite connectivity to unlock innovation, increase agility and productivity and improve customer care/experience to even the more remote locations. This will include sharing examples of organizations that have transitioned to SD-WAN solutions and achieved real benefits.
  • UCC Series [Ep. 9]: Finding the Most Affordable UCC Provider
    UCC Series [Ep. 9]: Finding the Most Affordable UCC Provider Robin Gareiss, President & Founder, Nemertes Research Recorded: Aug 7 2018 46 mins
    The price you pay for your UCC subscription, software, servers, or licenses is only part (and often, a small part) of your overall costs for UCC. And there are differences depending on your selected architecture and vendor.

    Nemertes has researched what companies actually spend on UCC for 14 years now. In this webinar, we will share some of the key metrics you should consider when selecting a UCC provider—along with real-world data on what it costs to operate various providers. We will cover:

    • What are the differences in operational costs, by size of rollout, for select providers?
    • How do those costs change if you decide on a cloud vs. on-premise rollout?
    • What are the top 5 questions I should ask in my UCC RFP?

    We also will demonstrate Nemertes’ UCC Cost Analysis Tool, an interactive tool that uses Nemertes’ research data to deliver actual costs customized to your organization.
  • How to Build a True Conversational Messaging Platform
    How to Build a True Conversational Messaging Platform Abinash Tripathy, Helpshift; Dan Miller and Mitch Lieberman, Opus Research Recorded: Aug 2 2018 49 mins
    Brands in every industry and geography feel an urgency to meet the conversational needs of their customers. Executives walk the fiscal tightrope between exceptional customer experiences and operational efficiency. Today’s contact center, as the communications hub for customers, is caught in the middle of the battle. Customers value fast, frictionless convenience; executives must invest accordingly.

    Join Opus Research Lead Analyst Dan Miller and Program Director Mitch Lieberman, with Abinash Tripathy, Chief Strategy Officer and Co-Founder from Helpshift, as they address the urgent topics that help brands and enterprises supercharge customer service experiences, including:

    * How digital messaging promotes operational excellence while meeting — and exceeding — customer needs
    * Strategic steps necessary to support top-line growth and in-depth customer engagement
    * How brands infuse intelligence, accuracy, and precision into company/customer conversations
    * How to leverage investments and resources to build the next generation of customer service and support
  • Who Broke My Cloud?: Best Practices for SaaS Adoption
    Who Broke My Cloud?: Best Practices for SaaS Adoption Alex Henthorn-Iwane, VP Product Marketing, ThousandEyes Recorded: Aug 1 2018 39 mins
    SaaS migration projects are often blindsided by network performance issues, due to the inherent unpredictability of the Internet as compared to legacy WAN services. In fact, Gartner predicts that 50% of Office 365 rollouts with global scope will suffer network performance problems through 2019.

    Join us for the first in a series of webinars on SaaS monitoring best practices. In this webinar, we’ll share insights from our extensive experiences with cloud migration projects:

    ●Why Internet unpredictability matters to your planning cycle
    ●Our best-practices lifecycle model for cloud migration
    ●How Network Intelligence helps ensure success in cloud migration projects
  • Unify WAN, LAN, and WLAN with Mist Systems and NSX SD-WAN by VeloCloud
    Unify WAN, LAN, and WLAN with Mist Systems and NSX SD-WAN by VeloCloud Jeff Aaron, VP of Marketing, MIST & Rachna Srivastava, Sr. Manager, Product Manager, VeloCloud, now part of VMware Recorded: Aug 1 2018 46 mins
    The increasing WAN demands of branch offices, vast proliferation of devices, constant need for wireless network uptime, together with a desire to keep costs low has left IT with a simple charge – accomplish more with less. To address this, IT must shift from reactive to proactive, from network-centric to user-centric, and from manual to automated.

    Artificial intelligence (AI) has provided a clear path forward to solve for these challenges and deliver automation to the IT admin. Mist Systems has partnered with VeloCloud, now part of VMware to bring WLAN analytics, AI, and intelligent troubleshooting to NSX SD-WAN.

    Join us for a joint webinar where the experts from Mist and NSX SD-WAN showcase the power of LAN and WAN integration to give customers unprecedented visibility into their LAN and WAN environments—from the branch to the cloud, and everywhere in between.
  • UCC Series [Ep. 8]: Will Digital Kill the Whiteboard Star?
    UCC Series [Ep. 8]: Will Digital Kill the Whiteboard Star? Irwin Lazar, VP & Service Director, Nemertes Research Recorded: Aug 1 2018 44 mins
    Digital whiteboards offer the potential to modernize the last relic of non-electronic collaboration in the meeting room. But despite the wide variety of offerings, most organizations still struggle with building use cases, justifying deployment costs, and determining a deployment strategy. Using data from Nemertes 2018 Research Study: Visual Communications and Collaboration, this webinar will provide:

    • The current state of deployment of digital whiteboards
    • Acquisition and support strategies that correlate with success
    • Use cases for digital whiteboards
    • Integration strategies with existing unified communications and collaboration platforms
    • Digital whiteboard feature needs
    • Budgeting guidance for digital whiteboard purchases

    We look forward to sharing this information with you!
  • Automating Business Processes to Accelerate Digital Transformation
    Automating Business Processes to Accelerate Digital Transformation Kip Herdrick Business Systems Analyst, KBM-Hogue & Casey Corman Sr. Product Marketing Manager, Box Recorded: Aug 1 2018 53 mins
    Why are so many of us still spending half of our time doing repetitive tasks?

    Watch this webinar to learn how automating business processes is critical to digital transformation.

    Here’s what you will learn:

    - How automating workflows can accelerate contract cycles, improve new hire retention, enhance content collaboration and more
    - How Box Relay enables anyone in the business to automate and standardize repetitive processes so that they can focus on getting their work done correctly, not managing it
    - How companies are leveraging Box Relay to drive their business processes
  • Your Future with Content Manager OnDemand - Three Considerations
    Your Future with Content Manager OnDemand - Three Considerations Greg Wilson, Director, ASG & Jim Ilardi, Sr. Solutions Engineer, ASG & Ryan McVeigh, Managing Partner, Zia Consulting Recorded: Jul 31 2018 34 mins
    In 2016, IBM announced their partnership with UNICOM for future development of Content Manager OnDemand (CMOD). While IBM maintains that nothing has changed from a business perspective, they have significantly reduced the CMOD sales team and are no longer handling support. Therefore, it appears that the future of CMOD is uncertain. If you are a current or prospective customer of CMOD, there are three things to consider when analyzing a product that has recently been sold to another corporation.

    - Can the new provider deliver the support you need to be successful with a product they didn’t build?

    - Are they truly committed to the product’s features?

    - Are they trying to lock you into a proprietary cloud service?

    During this webinar, we will discuss the challenges of maintaining the CMOD platform and offer an alternative solution: Mobius by ASG Technologies. Zia and ASG have experience in the intricacies of a CMOD rollout and customization as well as in the planning and execution of migrating from a mainframe (or other legacy) repository to Mobius—on-premises or in the cloud.
  • DCX Series [Ep.1]: The Technologies & Vendors Driving Customer Engagement
    DCX Series [Ep.1]: The Technologies & Vendors Driving Customer Engagement Robin Gareiss, President & Founder, Nemertes Research Recorded: Jul 31 2018 44 mins
    Hundreds of companies, both old and new, are providing technology designed to improve customer engagement, ultimately raising customer experience scores. Everything from contact center to CRM to user sentiment to in-app contextual communications to many more areas are part of the customer engagement movement.

    This first episode of our Digital Customer Experience series serves as a tutorial of technology categories and providers assisting in any customer interaction and analytics to evaluate success.
  • Applying AI to Unstructured Content
    Applying AI to Unstructured Content Anthony Tate, Head of Product Marketing EMEA Box & Mike Schwartz, Senior Product Marketing Manager, Box Recorded: Jul 31 2018 47 mins
    AI and machine learning technologies are rapidly maturing and becoming more enterprise ready — but 83% of organisations don't yet know how to leverage AI/ML in their business.

    Join us to learn how the new Box Skills makes all your business-critical unstructured content easier to find, organise, manage and protect by automating mundane processes to get to your most impactful work faster.

    During this live webinar you'll learn how you can:
    - Use Box Skills to manage and tap the potential inside unstructured content like videos, photos, audio and more
    - Reap the value from your unstructured content — without recruiting a team of data scientists to build AI/ML from scratch
    - Apply ML to your content to increase employee productivity, improve customer experience, accelerate or automate business processes, and mitigate risks
  • UCC Series [Ep.7]: Can You Stream Me Now? Streaming Video Across the Enterprise
    UCC Series [Ep.7]: Can You Stream Me Now? Streaming Video Across the Enterprise Irwin Lazar, VP & Service Director, Nemertes Research Recorded: Jul 26 2018 36 mins
    While many organizations record meetings and stream live town-hall broadcasts, the growing availability of video cameras in PCs, laptops, and mobile devices is enabling anyone to create and share their own video, either on-demand or live. But how do companies enable video broadcasting while ensuring compliance with governance and security controls, and the ability to meet video's performance needs?

    Join us for this informative webinar in which we'll share:
    • The current state of enterprise video content management and content distribution deployments
    • How to implement a successful governance strategy for video assets
    • How to support video streaming for mobile users, those on virtual desktops, and across wireless networks
    • What vendors are highest rated by their customers

    We look forward to sharing this information with you!
  • WebEx Performance Monitoring
    WebEx Performance Monitoring Archana Kesavan, Sr. Product Marketing Director Aug 22 2018 5:00 pm UTC 45 mins
    Many organizations have adopted Webex as the primary platform for communication and collaboration across both, internal and external teams. However, enterprises constantly run into VoIP performance issues with Webex and lack sufficient visibility to troubleshoot and ensure optimal user experience.

    Join us for a webinar where we’ll cover:
    -How Webex access works and monitoring best practices
    -Customer stories and real-world use cases on how to monitor Webex voice quality
    -Hands-on demo of using ThousandEyes for Webex visibility and delivering enhanced user experience
  • DCX Series [Ep. 2]: How to Capitalize on Digital Customer Experience
    DCX Series [Ep. 2]: How to Capitalize on Digital Customer Experience Robin Gareiss, President & Founder, Nemertes Research Aug 23 2018 3:00 pm UTC 60 mins
    Nemertes recently completed an extensive research project evaluating how companies are transforming their customer experience. In the second episode of our Digital Customer Experience webinar series, you'll learn:
    • How are companies organizing to transform CX?
    • Who runs the projects, and who is on the teams?
    • What is a typical budget for digital CX?
    • What technologies are crucial for success?
    • How do companies measure success?
    • Which vendors receive the highest scores from their customers?

    We look forward to sharing this information with you!
  • Global Survey: Drivers For Deploying Speech Analytics (Year 3)
    Global Survey: Drivers For Deploying Speech Analytics (Year 3) Derek Top, Research Director; Dan Miller, Lead Analyst & Founder; Samith Ramachandran (VP, Products) Aug 23 2018 3:00 pm UTC 45 mins
    In its third year, Opus Research unveils key findings from a global survey 500 of contact center and customer experience decision-makers regarding their criteria for evaluating and deploying Speech Analytics platforms and services. This global tracking study documents changes in the perceived value of Speech Analytics on contact center operations, workforce optimization, customer experience and business insights.

    Join Derek Top (Director of Research) and Dan Miller (Lead Analyst & Founder) with Opus Research, along with Umesh Sachdev (CEO of Uniphore), as they discuss the findings from this global tracking story and its implications for enterprise customer care strategies.
  • Maximising UC performance: Three perspectives from the front line
    Maximising UC performance: Three perspectives from the front line Martin Brooker, Martin Smith and Mark Rossell Aug 28 2018 8:30 am UTC 60 mins
    IR and IP Integration invite you to our joint webinar on June 14th at 9.30am where we discuss how we are proactively enabling three of our customers to identify, resolve and improve UC performance, network visibility and customer experience.

    You will find out:
    - How an international travel agency could quickly locate call quality issues in their network.
    - How a global insurance organisation that was able to prevent a major impact SQL service issue before it happened
    - How one of the UK’s leading utility company’s` has full performance visibility thanks to proactive alerting on critical IVR services ensuring service quality 24x7.

    We will also run a short demonstration highlighting how IR and IP Integration enable customers to streamline IT operations across audio/video web meetings and calls, on-premises, in the cloud, or as part of a hybrid environment.
  • Optimize Cisco Collaboration
    Optimize Cisco Collaboration Dave Murphy, Global Alliance Director | Chuck Geisler, Senior Solutions Engineer Aug 29 2018 3:00 pm UTC 60 mins
    This session will take a look at how to optimize your Cisco collaboration environment. With video playing a more critical role in driving collaboration, it has never been more critical to ensure your Cisco environment is fully optimized to deliver a truly outstanding experience, to users or customers. This interactive webinar will be presented by Dave Murphy, Global Alliance Manager, with a live demo presented by Chuck Geisler, Senior Solutions Engineer.
  • The Business of Connecting - WAN Economics: Carrier Rates and SD-WAN
    The Business of Connecting - WAN Economics: Carrier Rates and SD-WAN John Burke, CIO and Principal Research Analyst, Nemertes Research Aug 29 2018 3:00 pm UTC 60 mins
    The WAN is the central nervous system of the enterprise, and is in a period of massive change: integration of cloud resources into the IT service portfolio and migration of a significant portion of the enterprise’s work and data to the cloud; rapid increase in mobile devices as work platforms; expansion of Internet of Things deployments; and new WAN paradigms, especially SD-WAN. All of this puts renewed focus on the economics of wide-area networking: How much does it cost to connect a site to a WAN? What technologies are easiest, fastest, best performing? Which vendors provide the best technology, service, and value?

    The Nemertes 2018-19 WAN Economics Research study uncovers current data on:

    • Last-mile circuit costs
    • MPLS, Ethernet, 4G, and Internet service costs
    • Ratings for connectivity providers and ranking their ability to deliver, and deliver on time
    • SD-WAN platform costs – capital, implementation, operation
    • SD-WAN adoption and vendor ratings
    ...and more!

    We look forward to sharing this information with you.
  • Data solutions in the age of OTT. One size doesn’t fit all.
    Data solutions in the age of OTT. One size doesn’t fit all. Alok Shukla, VP Data Products, Airtel Global Business Aug 29 2018 4:00 pm UTC 60 mins
    The fast proliferation of content, availability of affordable smartphones combined with deeper penetration of broadband services has led to an explosion in data consumption across India, making it one of the fastest growing internet destination in the world. This translates into the 2nd largest online market by 2021 with 600 mn+ users and an additional 400 mn users over the next 5 years. This exponential growth presents immense opportunities. Looking to tap internet led growth in India? Join Airtel talk about next generation data solutions with rise of OTTs, internet software, SaaS, content, media, DC, Cloud and ecommerce companies.
  • [Ep.20] Ask the Expert: Creating a Communication Strategy to Engage Prospects
    [Ep.20] Ask the Expert: Creating a Communication Strategy to Engage Prospects Jean Ginzburg, Founder & CEO, Ginball Marketing Aug 29 2018 5:00 pm UTC 45 mins
    This webinar is part of BrightTALK's Ask the Expert Series.

    Whereas hard sells might have worked before, nowadays prospects don't want to be sold to. Creating a communication strategy that includes content, touch points and value added social media will engage your prospects to eventually know, like and trust your brand. And once they trust your brand, they are more likely to convert into paying customers.

    Join Kelly Harris, Senior Content Manager at BrightTALK, as she interviews Jean Ginzburg, Founder & CEO, Ginball Digital Marketing, on how to create an engaging communications strategy for your business.
  • DCX Series [Ep. 3]: Customer Experience Metrics That Matter
    DCX Series [Ep. 3]: Customer Experience Metrics That Matter Robin Gareiss, President & Founder, Nemertes Research Aug 30 2018 3:00 pm UTC 60 mins
    What makes a truly successful customer interaction? How does that one interaction escalate into an engaged customer with a positive overall customer experience? And more broadly speaking, how do companies evaluate their overall customer engagement strategies?

    Based on Nemertes' real-world data, we'll review the metrics companies use to evaluate customer success, why, and how much improvement they are seeing. We will cover:
    • Revenue increase (overall and digital)
    • CSAT, NPS and other rating changes
    • Cost reduction
    • Agent retention
    • Customer retention

    We look forward to sharing this information with you!
  • Avaya Unified Communications Troubleshooting
    Avaya Unified Communications Troubleshooting Alex Bahar Senior solutions Engineer APAC, Africa, Middle East Sep 5 2018 7:00 am UTC 30 mins
    Join our APAC Avaya Unified Communications webinar, hosted by an IR Solutions Engineer with live Q&A.
  • DCX [Ep.4]: Digital Transformation - Success Stories for Customer Engagement
    DCX [Ep.4]: Digital Transformation - Success Stories for Customer Engagement Robin Gareiss, President & Founder, Nemertes Research Sep 6 2018 3:00 pm UTC 60 mins
    We all know technology can improve the customer experience, but exactly which technologies and how do we apply them? Too much technology, too quickly deployed can result in frustration and failure.
    In this webinar, we will review some fascinating, real-world case studies of how companies transformed their customer experience. We'll address:
    • What were their challenges?
    • Which technologies were key in their transformation?
    • Who ran the project?
    • How did they measure success?

    We look forward to sharing this information with you!
  • A 21st Century Approach—Enterprise Content in the Cloud
    A 21st Century Approach—Enterprise Content in the Cloud Greg Wilson, Content Service, ASG and Ryan McVeigh, Managing Partner, Zia Sep 6 2018 5:00 pm UTC 60 mins
    As leading-edge enterprises Modernize their Infrastructure, Content Solutions are increasingly moving toward Cloud delivery. Research confirms that 67% of businesses are looking at the Cloud to extend their Content Solutions and provide device-agnostic access to employees.

    Join Greg Wilson of ASG Technologies and Ryan McVeigh of Zia Consulting to learn how enterprises are utilizing cloud and hybrid environments to achieve agile business processes and workflow flexibility and manage content for regulatory compliance. They will share the top six reasons to move your content to the cloud along with a methodology that removes risk from the process and helps enterprises more strategically meet their business goals.
  • [FRENCH] Gestion de contenu simple et sécurisée pour vos portails clients
    [FRENCH] Gestion de contenu simple et sécurisée pour vos portails clients Vincent Lieffroy, Senior Sales Engineer, Box Sep 10 2018 1:00 pm UTC 75 mins
    Des demandes de prêt aux constats d'assurance en passant par les dossiers médicaux, la collecte et l'échange de contenu constituent un élément clé pour toute expérience client.

    Mais intégrer la gestion de contenu dans vos portails clients peut être compliquée, coûteuse et être source de risques qui peuvent affecter la sécurité de votre entreprise.

    Dans ce webinar, nous étudierons comment utiliser les API Box Platform pour intégrer une gestion de contenu sécurisée dans vos portails clients, pour une expérience client optimale, tout en répondant aux exigences de sécurité et de conformité de votre entreprise.
  • The Future of Meetings: AI, Machine Learning and Team Productivity
    The Future of Meetings: AI, Machine Learning and Team Productivity Lifesize Sep 12 2018 4:00 pm UTC 30 mins
    Five years ago, cloud architecture emerged as the biggest industry disruptor since the conception of HD. Today, companies offering a cloud-based video solution are taking advantage of new technologies to completely transform the way teams communicate.

    Join Lifesize CTO Bobby Beckman and Lifesize Product Manager Amanda Etheridge as they share key findings from the new 2018 Future of Video Communication and Meeting Productivity industry report. Get an insider look at the trends and technologies shared at InfoComm 2018 that are shaping the future of work to give us smarter, more productive meetings than ever before.

    During this webinar, we’ll cover:

    • The evolution of video from business advantage to business necessity
    • What users truly look for in meeting productivity tools
    • Shifting trends in video-first cultures
    • The balancing of quality and mobility
    • The convergence of meeting room technologies
    • Artificial intelligence and machine learning in video communication
    • Where enterprise video communication is headed in the next 12 months
  • [Ep.20] Founders Spotlight: Jean Ginzburg, Founder & CEO, Ginball Marketing
    [Ep.20] Founders Spotlight: Jean Ginzburg, Founder & CEO, Ginball Marketing Jean Ginzburg, Ginball Marketing and Kelly Harris, Sr. Content Manager, BrightTALK Sep 12 2018 5:00 pm UTC 45 mins
    This webinar is part of BrightTALK's Founders Spotlight Series.

    Join this interview with Kelly Harris and Jean Ginzburg to discuss how to use digital marketing and social media to attract and connect with prospects. Find out what businesses should be doing to find the right prospects online and strategies to convert users into paying customers.

    About the Founder:
    Jean Ginzburg is a #1 best-selling author, serial entrepreneur, digital marketing expert with more than 10 years of industry expertise helping companies scale revenue, optimize sales and marketing processes and improve productivity. Jean is the CEO and Founder of JeanGinzburg.com, a digital marketing education company and Ginball Digital Marketing, a digital marketing agency. Jean's clients range from brand name Fortune 500 companies to innovative start-ups. Additionally, Jean is a contributing writer for AMEX Open Forum, Influencive and Authority Magazine. In July 2018, Jean was named a "Women to Watch" by Colorado Biz Magazine.
  • What to Expect at #OCR2018
    What to Expect at #OCR2018 Jeff Schweitzer, Asymmetric Solutions Architect, Verizon Sep 12 2018 6:00 pm UTC 30 mins
    In 2017, Verizon hosted Operation Convergent Response (OCR) at the Guardian Centers in Perry, GA as a way of showcasing various core, new, and emerging communications technologies in live action scenarios. The attendee response was positive and seen as very helpful to the support of their core missions. And in response to overwhelming demand, Verizon will return to the Guardian Centers this year, November 5-8, to host Operation Convergent Response 2018 (#OCR2018) - and we want you to join us!

    This webinar will give you an opportunity to:
    •Learn more about the real-world experiences #OCR2018 will demonstrate to federal, state, and local agencies and organizations.

    •Hear directly from Verizon’s experts as they provide deep-dives into the various scenarios and other event activities, including a solutions showcase and conference as well as a variety of immersive learning experiences.

    •Ask additional questions in the Q&A session.

    #OCR2018 will highlight technology from Verizon and its eco-system of innovative companies at our solutions showcase and within the following immersive, real-world scenarios:

    •Active Shooter
    •Earthquake
    •Helicopter Crash
    •Hurricane
    •Interstate Pile-Up
    •Nuclear Detonation
    •Subway Attack

    Please join this webinar to learn more about #OCR2018 and how technology can help address your organization’s complex challenges so you can achieve better outcomes.

    Verizon would love to see you at this year’s event!
  • How AI and Intelligent Workflow are changing Enterprise Content
    How AI and Intelligent Workflow are changing Enterprise Content Thomas McErlean, Box and Tarek Abdel Hakem, IBM Sep 19 2018 8:00 am UTC 60 mins
    80% of all data in the world is unstructured. It is not in spreadsheets, it's in images, video, audio and PDFs. Experts are predicting that growth in data volume is going to be over 800% in the next 5 years. Harnessing this data is a critical component of an effective digital transformation strategy. Leveraging AI, which can process unstructured data, allows you to make more informed business decisions whilst driving productivity. Coupled with intelligent workflows, business processes can be streamlined, allowing you to get products to market quicker and ultimately better serve your customers.


    Join us to discover:

    How to create value with intelligent and secure content management as a pillar of your digital transformation strategy.

    How IBM Watson and Box are teaming up to bring intelligence to enterprise content through key insights delivered by Box Skills.

    How your business can profit from no longer needing expensive manual tagging techniques and enabling employees to complete repetitive workflows efficiently.

    How to streamline business processes like contract management or new hire onboarding with IBM Box Relay and its ability to integrate with productivity apps.
  • Verizon Threat Research Advisory Center - 2018 Payment Security Report
    Verizon Threat Research Advisory Center - 2018 Payment Security Report John Grim and David Kennedy, Verizon Enterprise Solutions Sep 19 2018 2:00 pm UTC 90 mins
    Fellow Cybersecurity Practitioner:

    Join us—the Verizon Threat Research Advisory Center – for our Monthly Intelligence Briefing (MIB) to discuss the current cybersecurity threat landscape.

    This month's theme: 2018 Payment Security Report

    Our Verizon Threat Research Advisory Center presenters will be:

    •John Grim, Senior Manager, Investigative Response – Americas
    •David Kennedy, Managing Principal, Open Source Intelligence

    For this month's theme: 'Data Breach Digest Highlights', we'll feature John Grim, Senior Manager, Investigative Response – Americas, who'll highlight the latest in terms of data breaches.

    Specifically, John will discuss the findings in the 2018 Payment Security Report.

    We'll then see what's happening with the IR Pulse and our caseload trends, followed by:

    •Current Intelligence
    •Attacks & Threat Indicators
    •Latest Malware Trends
    •Significant Vulnerabilities
  • WAN Economics: The Business of Disrupting Your WAN
    WAN Economics: The Business of Disrupting Your WAN John Burke, CIO and Principal Research Analyst, Nemertes Research Sep 19 2018 3:00 pm UTC 60 mins
    Digital Transformation initiatives often hinge on providing new and exciting services to staff or to customers across the WAN and the Internet. Engineering a WAN for continuous and more rapid change is key to enabling ongoing transformational efforts. And yet, for most companies, the WAN is among the pieces of the infrastructure hardest to change, both for technological reasons and due to the constraints on link provisioning by carriers.

    This webinar will focus on how SD-WAN provides the WAN that Digital Transformation efforts require, through its combination of centralized policy management, automation, zero-touch provisioning, and the ability to work with many links across differing media from different providers.

    Moreover, all of this puts renewed focus on choice of platform and on the economics of wide-area networking: How much does it cost to connect a site to a WAN? What technologies are easiest, fastest, best performing? Which vendors provide the best technology, service, and value?

    The webinar will also debut data from the Nemertes 2018-19 WAN Economics Research Study, including MPLS, Ethernet, wavelength, and Internet service costs; enterprise users’ ratings of their connectivity providers and data on their ability to deliver, and deliver on time; and a peek at the updated Nemertes Enterprise SD-WAN cost model.
  • Second Wave Mobility: The Enterprise Mobile Communications Revolution Begins
    Second Wave Mobility: The Enterprise Mobile Communications Revolution Begins Raul Castanon-Martinez, 451 Research & Andrew Bale, Tango Networks Sep 20 2018 4:00 pm UTC 60 mins
    Enterprises seeking the productivity benefits of a mobile workforce have been forced to do so with mainly consumer-oriented mobile services.

    The “First Wave” of mobility over the past 20 years was focused on consumers, with the features and service configurations that mattered most to individual, private users.

    But enterprises are demanding change, and a range of new services, feature-sets, and delivery models are characterizing what Raúl Castañón-Martínez of 451 Research has dubbed “Second Wave Mobility.”

    This webinar will explore the advent of enterprise-focused, Second Wave Mobility, including:

    •Moving control over services and policy enforcement into enterprise IT’s hands.
    •Integrating mobile communications with enterprise applications such as Customer Relationship Management, Workforce Optimization, Customer Experience Management and others.
    •Mobile Unified Communications, “Mobile Native” and “Mobile First” communications strategies.
    •Capturing, recording, logging and archiving mobile voice and text communications for compliance.
    •Managing multiple user identities and personas, for separating business and private communications.
    •Advanced applications such as sending and receiving text messages using business numbers.
    •Cloud-based mobility architectures, private wireless and mobility models such as Private LTE.

    The webinar will feature analysis and market trend data presented by Raúl Castañón-Martínez, Senior Analyst, Workforce Collaboration and Communications, of 451 Research.

    Andrew Bale, General Manager of Cloud Services for Tango Networks, will present case studies and use case examples of Second Wave Mobility, including unveiling Tango Networks’ new enterprise mobile communications service and messaging application.
  • Jumpstart Workforce Productivity with Digital Workspaces
    Jumpstart Workforce Productivity with Digital Workspaces Licia Williams, EVP Global HR & Corporate Counsel, & Taj Aljundi, Enterprise Solution Engineer, ASG Technologies Sep 26 2018 12:00 pm UTC 60 mins
    Successful onboarding is NOT just a matter of completing paperwork, selecting benefits, and getting a tour of the office. Getting your workforce up and running quickly and effectively will accelerate productivity. With digital workspaces, IT and HR can partner to ensure every new employee hits the ground running on Day 1.

    Join ASG Technologies on Wednesday, September 26th, to hear from digital workspace expert, Taj Aljundi, and Global Head of HR, Licia Williams, on how you can quickly onboard new staff, whether employees, contractors, or consultants, with the tools and information that they need, right from the start. All while reducing your onboarding costs substantially. You’ll learn how digital workspaces:
    • Support any device, anywhere – so you can engage the best talent regardless of location.
    • Embed IT policies regarding security, governance, and regulatory compliance.
    • Are tailored to an employee’s role, but support personalization to suit individual work styles.
    • Offer a single point of control to facilitate a secure offboarding process.

    Wondering how to maximize your workforce’s productivity? It all starts with their first day and your company’s onboarding process. Effective onboarding can mean 50% greater new-hire productivity, and with talent acquisition costs at 1/3 an employee’s compensation that’s a fact that can’t be ignored. Yet, many organizations struggle to develop a cost-effective and streamlined approach to technology enablement, though it’s critical to their onboarding efforts.

    Join us on September 26th and find out how.
  • Disruptive Technologies: A Quarterly Update
    Disruptive Technologies: A Quarterly Update Johna Till Johnson Oct 23 2018 3:00 pm UTC 30 mins
    Blockchain, quantum computing, quantum encryption, and more: A look at the technologies shaping our future