Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.
New business collaboration tools provide users with access to a range of rich functionality from a single interface. These tools complement and displace existing collaboration apps. Despite strong value propositions, the many choices with similar functionality may cause uncertainty and hesitation among buyers.
A panel of industry experts will discuss the dos and don'ts that organizations should consider when investigating or deploying these solutions.
Join us for a live demo of RingCentral’s flexible, scalable, secure, and reliable cloud communications solution. A sales engineer will walk you through the features that have made RingCentral the choice for 300,000 business customers.
You’ll see the RingCentral interface, learn best practices for using cloud communications including how to empower your mobile workers, and see how integrations with key business systems aid productivity.
Get your questions answered in an open Q&A session.
Tune in every Friday for RingCentral Live. You’ll see the latest innovations and features available on the RingCentral platform and best practices for leveraging cloud communications in your business.
Enterprise UCaaS Solutions / Cloud / Hosted Join us for a Live Webinar
Unified Communications as a Service: The Next Step in UC
Today’s workforce is more diverse than ever. Enterprises and government entities are supporting a distributed employee base with increasing technology demands and limited resources. A cloud-based VoIP phone system not only sustains both office-based and mobile employees with minimal resources, but provides significant flexibility, reliability and scalability to meet ever-changing requirements.
As the amount of unstructured data continues to soar, managing this content has become overly complex and expensive. 30-year-old RAID-based strategies are not a scalable solution for the future. Organizations of all sizes need to reevaluate their storage strategy for both primary and data protection storage. Next generation solutions designed to easily scale capacity and performance are a must to support ever-changing business requirements.
Forrester Research has stated that we are in the Age of the Customer. US Consumers say they’ve had unsatisfactory service interactions and want resolution on their terms. The proliferation of customer devices has shifted perspectives and expectations, increasing the need for companies to be available to customers across channels and on the customer’s terms. Join Niel Levonius as he discusses the age of the customer and how a cloud contact center supports the customer on their terms.
Big changes are currently underway in how IT is designed and delivered in the enterprise. Effective solutions must align all technology, strategy and deployment activities with the highly dynamic business demands of your organization – but how do you get there?
In this webinar, Steve Carter, VP of Advisory Services, uses real world case studies to demonstrate how our enterprise clients have developed long-term ITaaS transformation goals, identified roadblocks and implemented change in the delivery of IT services within their organizations. He discusses the market and technology drivers that are forcing the need for change and how the 451 Research ITaaS Workshop can help kickstart your company’s ITaaS transformation.
This webinar will explain how contact centers can improve their agent productivity, and how that effects overall company bottom line. Join Five9 guest Forrester Research analyst Art Schoeller as he explains the value of top-notch behind the scene tools in your contact center.
As customers continue to demand higher quality service interactions, the contact center agent has had to step up to the challenge. But is the technology behind the scenes promoting these improvements, or hindering the entire process?
Between self-service to omnichannel solutions, there are a multitude of avenues in which agents can assist in customer interactions. Having the right solution as the driving force behind the scenes in your contact center enables agents to not only better serve customers, but improve efficiency and ultimately sell more.
Attendees of this webinar will learn:
•How to handle increasingly complex customer interactions
•What to look for to efficiently manage multiple channels
•Additional tools that agents should have at their fingertips to better answer customer inquiries
Storage is hot again. After years of storage being buried in the commodity category, new technologies are getting the attention of data center innovators. In this webinar, Howard Marks of DeepStorage.net and Scott Jeschonek of Avere Systems will talk about five trends driving development and providing enterprise benefits too attractive to ignore. Get a fun and informative overview of "what's hot in storage" in this complimentary webcast which will cover big changes like object storage, cloud bursting, brokering and more.
Join Us for A Live Webinar
ShoreTel’s business VoIP solution is based on a distributed architecture, and includes an array of open interfaces that seamlessly integrate third-party information and applications into an organization’s VoIP telephone system. Seizing the flexibility and power of VoIP telephony, it integrates business communications with key data, so organizations can transform their business telephone systems into opportunities leverage their most valuable assets: people and information.
Noted industry analyst Jon Arnold provides an update on 3 hot button UC trends that decision makers need to consider with the cloud. To complement this industry-based perspective, ShoreTel's Richard Winslow will explain how ShoreTel is addressing these trends. Jon and Rich will also converse about how these trends are evolving and where the opportunities lie for businesses. Specifically, you will learn about the latest developments and implications in the following areas:
1. How you can leverage the cloud to scale your business with UC.
2. Why application integration matters and what to look for in a hosted partner.
3. What security vulnerabilities you need to understand with the cloud
Jon Arnold is Principal of J Arnold & Associates, an independent telecom analyst and marketing consultancy with a focus on communications technologies such as VoIP, Unified Communications, video, SIP trunking and the cloud.
What difference does it make that a cloud services vendor patents their own technology? Find out why innovation within your vendor partner's culture matters to business users of cloud communications services.
Join us on Friday for a 30 minute live demo of RingCentral’s cloud communications system. A sales engineer will demo how you can boost productivity by integrating RingCentral with Google Gmail, Calendar, Docs, Contacts, and more, enabling users to:
· Make and receive calls and business texts
· Listen to voicemails
· Schedule meetings or audio conferences
· Increase Google Hangouts attendance to 1,000 with RingCentral conferencing, and more.
Join us for a look at the more technical aspects of Skype for Business, with a specific focus on System Telemetry, Key Health Indicators (KHIs) and the SDN API.
John Hand, Global Microsoft Alliance Director, will be joined by Matthew Torpey a Microsoft Gold Certified System Communications Engineer to provide a technical deep-dive on how to best manage a Skype for Business environment.
Matthew will also show a live demonstration on how Prognosis can performance manage your Skype for Business deployment, delivering outstanding user experience.
How prepared are you to drive improved performance and revenue? Is your talent ready? How about the entire company? Improving company culture alongside financial performance is the challenge of this decade.
There are countless article, blogs, etc. about employee engagement from OKRs to KPIs. The point? “Ideas are easy, but execution is everything!”
In this webinar, we’ll go beyond the theory of employee engagement and uncover the 4 best practices required to create a high performance culture with tangible things you implement in your organization immediately. Learn how to engage Gen Z, Gen Y, and your entire company.
The modern workforce is more mobile than ever before. Between 2013 and 2015, Gartner predicted an increase in mobile workers of nearly 30% globally. Matt McGinnis, Senior Director, Product Marketing will discuss the importance of cloud communications in supporting this shift and how IT can support an ever growing and dynamic mobile workforce.
Join us for a Demo of the ShoreTel contact center
It offers both agents and supervisors, regardless of location, powerful and consolidated capabilities : IVR, intelligent routing, outbound, and media handling. And integrates seamlessly with existing CRM applications such as Salesforce and Microsoft Dynamics CRM, so you get more out of your two most important assets: people and information.
If your organization is using Microsoft Lync and you want to take it into the meeting room, you’ll definitely want to join in as Lifesize Director of Product Management, Rafi Anuar, discusses how Lifesize Cloud can enhance your experience with Microsoft Lync in the meeting room. He’ll also share a few additional tips on how the award-winning Lifesize Cloud video conferencing solution can give you more flexibility, like the ability to add international audio-only calls, when using Microsoft Lync to conduct your video meetings.
The world of teamwork has changed. The millennial generation, a more mobile and global workforce, and a wealth of technology is just the beginning. The research is also in on multi-tasking; collaboration habits; and many flavors of job stress, burnout, and overwhelm.
In this webinar, we’ll share the research – by Unify and others around the world – on teamworking today. We’ll net out six research-based rules for team success in today’s business world. And, we’ll show you how to choose and use (or stop using) technology, so your team can produce.
Presented by Unify – Harmonize your enterprise
Dealing with multiple vendors is a huge drain on time for business owners and managers. Finger-pointing between vendors, patchworking systems together only to have functionality still fall short and diluted strategic visions are some of the downfalls companies experience when they work with multiple vendors.
In this webinar we’ll discuss how reducing your IT footprint is critical for your business success, along with:
- How cloud solutions can help
- Tips for consolidating vendors and systems
- Patchworking vs seamless integrations
Join us Live for - Out of the IT Closet, and into the Cloud
Traditionally, businesses deployed systems and applications by installing software on hardware located in their offices. Cloud Computing (which is also often called “Hosted” or “Software as a Service”) is a new paradigm in which cloud applications and cloud VoIP systems are located in secure data centers, and vendors can take responsibility for owning, configuring and managing them. Businesses connect to these applications through the Internet or private connections. The benefits of the cloud phone systems are plentiful.
This webinar will detail the changes to the Partner Program, such as:
3. Enhanced partner experience through:
- Partner Learning Center
- IR Partner Portal
- New Profitability Programs
Enterprises can gain business benefit from emerging digital computing and communications technologies. Their business departments want to experiment with new solutions and to develop and deploy them rapidly. They often want to use multiple technologies in combination. But they are faced with a mass of product-specific and technology-specific standards that make it hard to use, and harder still to integrate, different technologies.
Open Platform 3.0 is a standard for platforms. It applies to platforms that give users access to digital technologies. It is being developed by The Open Group. The presentation will explain why Open Platform 3.0 is needed, how it is developing, and how it will impact cloud networks.
The benefits of deploying your UC in the cloud are becoming more and more compelling. In this webinar we will discuss the ability of Cloud UC platforms to reduce costs, add flexibility, and increase ease of use. The UC suite as well as cloud deployment technology are changing the way organizations interact and operate. Learn how your business can benefit from this powerful solution and Unleash Your Voice!
Gone are the days when you could select a phone system based on a couple of key features. In today's business world of BYOD and global workforces, you need a solution that will keep your team connected and integrate with the applications you use to run your business.
With a cloud-based phone system, you have the opportunity to combine business workflow and call flow as well as address the integration requirements needed for "next gen" phone system management. From app integration to self service portals, Vonage has created a next gen Cloud PBX to assist 1 to 1000+ employees. Join our webinar to learn how to manage your phone system and become more efficient with integration and mobility features.
Rapid innovation in technology continues to elevate the state-of-the-art in business communications. The problem is, your PBX can’t keep up and it’s killing your flexibility and business growth. Fortunately, you do have other options for advanced voice, unified communications and contact center solutions.
This session focuses on how turning to the cloud can give your business the edge you need to compete and win.
The Open Networking Foundation (ONF), a non-profit organization dedicated to accelerating the adoption of open Software-Defined Networking (SDN), has released Atrium, an open SDN software distribution designed to help the networking industry as a whole more easily adopt open SDN by fostering an open ecosystem of interoperable applications, controllers, and hardware-based OpenFlow switches. This webinar will examine the needs that drove the creation of Project Atrium, its objectives, elements, how it works and how it will evolve as SDN becomes more broadly deployed in brownfield networks.
Navigating through the changing communications technology landscape (not to mention ever-changing vendor hype) can be a challenge for any business or technology professional charged with managing the oversight of assessing, designing, selecting and installing new technologies.
In this fast-paced session the senior FOX GROUP leaders will provide you with their insights to help you navigate this complex changing new world of UC, VoIP, telecom and Internet of Things. They separate the fact from fiction with an objective, vendor-neutral perspective based on extensive experience helping enterprise, government and non-profit organizations of all sizes assess, select and deploy next generation technology solutions.
Join us for a 'Fireside Chat' with international Communications Technology Expert, Roberta J. Fox, Chairman and Chief Innovation Officer of FOX GROUP Technology, as she presents the top trends, issues and considerations in Unified Communications , Telecommunications and Internet of Things. She will be joined by Stephen W. Lawson, Chief Technology Advocate who will provide his insight and opinions from an IT operations and human resource perspective.
With multiple options for communication solutions and providers, it’s hard to determine the right one for your business. Many times, businesses end up conforming their processes based on the limitations of their software, making management and user adoption a challenge. So, how can you find the right phone solution for your business and ensure that it will last?
Learn how Platform as a Service (PaaS) offerings can pair with cloud communications solutions to help put you back in control of how your processes work with your software.
In this session we’ll discuss:
● What is PaaS
● How PaaS and SaaS can work together to create your ideal communications solutions
● Key benefits for your internal teams and your bottom line
The next disaster is right around the corner. Whether in the form of a hurricane, flood, tornado, or over-eager cable cutter, events outside your control can impact your business. Planning ahead now will minimize any negative effects and keep your business protected. Join this session to hear practical advice to keep your business running when disaster strikes.
Fully secure your network by learning how to protect against cybersecurity’s weakest link: humans. 95% of all attacks on networks were the result of “spear phishing”: attempts to steal data by masquerading as a trustworthy entity. They send an email from the “CEO” or “building manager" but once you click… it’s GAME OVER!
We will cover:
•How a phishing attack happens
•Stories from real life attacks and the lessons learned from them
•Steps you can take to protect your company
Learn how to use the latest advances in cloud communications to activate your customer data and call activity into profitable sales accelerators. Every day, you collect more data in your CRM and telephone call reports. 8x8 will show you how to turn that data into higher close rates and more satisfying customer engagement experiences and provide you the analytics tools required to measure the results.