Collaboration and UC

Many organizations have adopted Webex as the primary platform for communication and collaboration across both, internal and external teams. However, enterprises constantly run into VoIP performance issues with Webex and lack sufficient visibility to troubleshoot and ensure optimal user experience.

Join us for a webinar where we’ll cover:
-How Webex access works and monitoring best practices
-Customer stories and real-world use cases on how to monitor Webex voice quality
-Hands-on demo of using ThousandEyes for Webex visibility and delivering enhanced user experience

Nemertes recently completed an extensive research project evaluating how companies are transforming their customer experience. In the second episode of our Digital Customer Experience webinar series, you'll learn:
• How are companies organizing to transform CX?
• Who runs the projects, and who is on the teams?
• What is a typical budget for digital CX?
• What technologies are crucial for success?
• How do companies measure success?
• Which vendors receive the highest scores from their customers?

We look forward to sharing this information with you!

In its third year, Opus Research unveils key findings from a global survey 500 of contact center and customer experience decision-makers regarding their criteria for evaluating and deploying Speech Analytics platforms and services. This global tracking study documents changes in the perceived value of Speech Analytics on contact center operations, workforce optimization, customer experience and business insights.

Join Derek Top (Director of Research) and Dan Miller (Lead Analyst & Founder) with Opus Research, along with Umesh Sachdev (CEO of Uniphore), as they discuss the findings from this global tracking story and its implications for enterprise customer care strategies.

IR and IP Integration invite you to our joint webinar on June 14th at 9.30am where we discuss how we are proactively enabling three of our customers to identify, resolve and improve UC performance, network visibility and customer experience.

You will find out:
- How an international travel agency could quickly locate call quality issues in their network.
- How a global insurance organisation that was able to prevent a major impact SQL service issue before it happened
- How one of the UK’s leading utility company’s` has full performance visibility thanks to proactive alerting on critical IVR services ensuring service quality 24x7.

We will also run a short demonstration highlighting how IR and IP Integration enable customers to streamline IT operations across audio/video web meetings and calls, on-premises, in the cloud, or as part of a hybrid environment.

This session will take a look at how to optimize your Cisco collaboration environment. With video playing a more critical role in driving collaboration, it has never been more critical to ensure your Cisco environment is fully optimized to deliver a truly outstanding experience, to users or customers. This interactive webinar will be presented by Dave Murphy, Global Alliance Manager, with a live demo presented by Chuck Geisler, Senior Solutions Engineer.

The WAN is the central nervous system of the enterprise, and is in a period of massive change: integration of cloud resources into the IT service portfolio and migration of a significant portion of the enterprise’s work and data to the cloud; rapid increase in mobile devices as work platforms; expansion of Internet of Things deployments; and new WAN paradigms, especially SD-WAN. All of this puts renewed focus on the economics of wide-area networking: How much does it cost to connect a site to a WAN? What technologies are easiest, fastest, best performing? Which vendors provide the best technology, service, and value?

The Nemertes 2018-19 WAN Economics Research study uncovers current data on:

• Last-mile circuit costs
• MPLS, Ethernet, 4G, and Internet service costs
• Ratings for connectivity providers and ranking their ability to deliver, and deliver on time
• SD-WAN platform costs – capital, implementation, operation
• SD-WAN adoption and vendor ratings
...and more!

We look forward to sharing this information with you.

The fast proliferation of content, availability of affordable smartphones combined with deeper penetration of broadband services has led to an explosion in data consumption across India, making it one of the fastest growing internet destination in the world. This translates into the 2nd largest online market by 2021 with 600 mn+ users and an additional 400 mn users over the next 5 years. This exponential growth presents immense opportunities. Looking to tap internet led growth in India? Join Airtel talk about next generation data solutions with rise of OTTs, internet software, SaaS, content, media, DC, Cloud and ecommerce companies.

This webinar is part of BrightTALK's Ask the Expert Series.

Whereas hard sells might have worked before, nowadays prospects don't want to be sold to. Creating a communication strategy that includes content, touch points and value added social media will engage your prospects to eventually know, like and trust your brand. And once they trust your brand, they are more likely to convert into paying customers.

Join Kelly Harris, Senior Content Manager at BrightTALK, as she interviews Jean Ginzburg, Founder & CEO, Ginball Digital Marketing, on how to create an engaging communications strategy for your business.

What makes a truly successful customer interaction? How does that one interaction escalate into an engaged customer with a positive overall customer experience? And more broadly speaking, how do companies evaluate their overall customer engagement strategies?

Based on Nemertes' real-world data, we'll review the metrics companies use to evaluate customer success, why, and how much improvement they are seeing. We will cover:
• Revenue increase (overall and digital)
• CSAT, NPS and other rating changes
• Cost reduction
• Agent retention
• Customer retention

We look forward to sharing this information with you!

Join our APAC Avaya Unified Communications webinar, hosted by an IR Solutions Engineer with live Q&A.

We all know technology can improve the customer experience, but exactly which technologies and how do we apply them? Too much technology, too quickly deployed can result in frustration and failure.
In this webinar, we will review some fascinating, real-world case studies of how companies transformed their customer experience. We'll address:
• What were their challenges?
• Which technologies were key in their transformation?
• Who ran the project?
• How did they measure success?

We look forward to sharing this information with you!

As leading-edge enterprises Modernize their Infrastructure, Content Solutions are increasingly moving toward Cloud delivery. Research confirms that 67% of businesses are looking at the Cloud to extend their Content Solutions and provide device-agnostic access to employees.

Join Greg Wilson of ASG Technologies and Ryan McVeigh of Zia Consulting to learn how enterprises are utilizing cloud and hybrid environments to achieve agile business processes and workflow flexibility and manage content for regulatory compliance. They will share the top six reasons to move your content to the cloud along with a methodology that removes risk from the process and helps enterprises more strategically meet their business goals.

Des demandes de prêt aux constats d'assurance en passant par les dossiers médicaux, la collecte et l'échange de contenu constituent un élément clé pour toute expérience client.

Mais intégrer la gestion de contenu dans vos portails clients peut être compliquée, coûteuse et être source de risques qui peuvent affecter la sécurité de votre entreprise.

Dans ce webinar, nous étudierons comment utiliser les API Box Platform pour intégrer une gestion de contenu sécurisée dans vos portails clients, pour une expérience client optimale, tout en répondant aux exigences de sécurité et de conformité de votre entreprise.

Five years ago, cloud architecture emerged as the biggest industry disruptor since the conception of HD. Today, companies offering a cloud-based video solution are taking advantage of new technologies to completely transform the way teams communicate.

Join Lifesize CTO Bobby Beckman and Lifesize Product Manager Amanda Etheridge as they share key findings from the new 2018 Future of Video Communication and Meeting Productivity industry report. Get an insider look at the trends and technologies shared at InfoComm 2018 that are shaping the future of work to give us smarter, more productive meetings than ever before.

During this webinar, we’ll cover:

• The evolution of video from business advantage to business necessity
• What users truly look for in meeting productivity tools
• Shifting trends in video-first cultures
• The balancing of quality and mobility
• The convergence of meeting room technologies
• Artificial intelligence and machine learning in video communication
• Where enterprise video communication is headed in the next 12 months

This webinar is part of BrightTALK's Founders Spotlight Series.

Join this interview with Kelly Harris and Jean Ginzburg to discuss how to use digital marketing and social media to attract and connect with prospects. Find out what businesses should be doing to find the right prospects online and strategies to convert users into paying customers.

About the Founder:
Jean Ginzburg is a #1 best-selling author, serial entrepreneur, digital marketing expert with more than 10 years of industry expertise helping companies scale revenue, optimize sales and marketing processes and improve productivity. Jean is the CEO and Founder of JeanGinzburg.com, a digital marketing education company and Ginball Digital Marketing, a digital marketing agency. Jean's clients range from brand name Fortune 500 companies to innovative start-ups. Additionally, Jean is a contributing writer for AMEX Open Forum, Influencive and Authority Magazine. In July 2018, Jean was named a "Women to Watch" by Colorado Biz Magazine.

In 2017, Verizon hosted Operation Convergent Response (OCR) at the Guardian Centers in Perry, GA as a way of showcasing various core, new, and emerging communications technologies in live action scenarios. The attendee response was positive and seen as very helpful to the support of their core missions. And in response to overwhelming demand, Verizon will return to the Guardian Centers this year, November 5-8, to host Operation Convergent Response 2018 (#OCR2018) - and we want you to join us!

This webinar will give you an opportunity to:
•Learn more about the real-world experiences #OCR2018 will demonstrate to federal, state, and local agencies and organizations.

•Hear directly from Verizon’s experts as they provide deep-dives into the various scenarios and other event activities, including a solutions showcase and conference as well as a variety of immersive learning experiences.

•Ask additional questions in the Q&A session.

#OCR2018 will highlight technology from Verizon and its eco-system of innovative companies at our solutions showcase and within the following immersive, real-world scenarios:

•Active Shooter
•Earthquake
•Helicopter Crash
•Hurricane
•Interstate Pile-Up
•Nuclear Detonation
•Subway Attack

Please join this webinar to learn more about #OCR2018 and how technology can help address your organization’s complex challenges so you can achieve better outcomes.

Verizon would love to see you at this year’s event!

80% of all data in the world is unstructured. It is not in spreadsheets, it's in images, video, audio and PDFs. Experts are predicting that growth in data volume is going to be over 800% in the next 5 years. Harnessing this data is a critical component of an effective digital transformation strategy. Leveraging AI, which can process unstructured data, allows you to make more informed business decisions whilst driving productivity. Coupled with intelligent workflows, business processes can be streamlined, allowing you to get products to market quicker and ultimately better serve your customers.


Join us to discover:

How to create value with intelligent and secure content management as a pillar of your digital transformation strategy.

How IBM Watson and Box are teaming up to bring intelligence to enterprise content through key insights delivered by Box Skills.

How your business can profit from no longer needing expensive manual tagging techniques and enabling employees to complete repetitive workflows efficiently.

How to streamline business processes like contract management or new hire onboarding with IBM Box Relay and its ability to integrate with productivity apps.

Fellow Cybersecurity Practitioner:

Join us—the Verizon Threat Research Advisory Center – for our Monthly Intelligence Briefing (MIB) to discuss the current cybersecurity threat landscape.

This month's theme: 2018 Payment Security Report

Our Verizon Threat Research Advisory Center presenters will be:

•John Grim, Senior Manager, Investigative Response – Americas
•David Kennedy, Managing Principal, Open Source Intelligence

For this month's theme: 'Data Breach Digest Highlights', we'll feature John Grim, Senior Manager, Investigative Response – Americas, who'll highlight the latest in terms of data breaches.

Specifically, John will discuss the findings in the 2018 Payment Security Report.

We'll then see what's happening with the IR Pulse and our caseload trends, followed by:

•Current Intelligence
•Attacks & Threat Indicators
•Latest Malware Trends
•Significant Vulnerabilities

Digital Transformation initiatives often hinge on providing new and exciting services to staff or to customers across the WAN and the Internet. Engineering a WAN for continuous and more rapid change is key to enabling ongoing transformational efforts. And yet, for most companies, the WAN is among the pieces of the infrastructure hardest to change, both for technological reasons and due to the constraints on link provisioning by carriers.

This webinar will focus on how SD-WAN provides the WAN that Digital Transformation efforts require, through its combination of centralized policy management, automation, zero-touch provisioning, and the ability to work with many links across differing media from different providers.

Moreover, all of this puts renewed focus on choice of platform and on the economics of wide-area networking: How much does it cost to connect a site to a WAN? What technologies are easiest, fastest, best performing? Which vendors provide the best technology, service, and value?

The webinar will also debut data from the Nemertes 2018-19 WAN Economics Research Study, including MPLS, Ethernet, wavelength, and Internet service costs; enterprise users’ ratings of their connectivity providers and data on their ability to deliver, and deliver on time; and a peek at the updated Nemertes Enterprise SD-WAN cost model.

Enterprises seeking the productivity benefits of a mobile workforce have been forced to do so with mainly consumer-oriented mobile services.

The “First Wave” of mobility over the past 20 years was focused on consumers, with the features and service configurations that mattered most to individual, private users.

But enterprises are demanding change, and a range of new services, feature-sets, and delivery models are characterizing what Raúl Castañón-Martínez of 451 Research has dubbed “Second Wave Mobility.”

This webinar will explore the advent of enterprise-focused, Second Wave Mobility, including:

•Moving control over services and policy enforcement into enterprise IT’s hands.
•Integrating mobile communications with enterprise applications such as Customer Relationship Management, Workforce Optimization, Customer Experience Management and others.
•Mobile Unified Communications, “Mobile Native” and “Mobile First” communications strategies.
•Capturing, recording, logging and archiving mobile voice and text communications for compliance.
•Managing multiple user identities and personas, for separating business and private communications.
•Advanced applications such as sending and receiving text messages using business numbers.
•Cloud-based mobility architectures, private wireless and mobility models such as Private LTE.

The webinar will feature analysis and market trend data presented by Raúl Castañón-Martínez, Senior Analyst, Workforce Collaboration and Communications, of 451 Research.

Andrew Bale, General Manager of Cloud Services for Tango Networks, will present case studies and use case examples of Second Wave Mobility, including unveiling Tango Networks’ new enterprise mobile communications service and messaging application.

Successful onboarding is NOT just a matter of completing paperwork, selecting benefits, and getting a tour of the office. Getting your workforce up and running quickly and effectively will accelerate productivity. With digital workspaces, IT and HR can partner to ensure every new employee hits the ground running on Day 1.

Join ASG Technologies on Wednesday, September 26th, to hear from digital workspace expert, Taj Aljundi, and Global Head of HR, Licia Williams, on how you can quickly onboard new staff, whether employees, contractors, or consultants, with the tools and information that they need, right from the start. All while reducing your onboarding costs substantially. You’ll learn how digital workspaces:
• Support any device, anywhere – so you can engage the best talent regardless of location.
• Embed IT policies regarding security, governance, and regulatory compliance.
• Are tailored to an employee’s role, but support personalization to suit individual work styles.
• Offer a single point of control to facilitate a secure offboarding process.

Wondering how to maximize your workforce’s productivity? It all starts with their first day and your company’s onboarding process. Effective onboarding can mean 50% greater new-hire productivity, and with talent acquisition costs at 1/3 an employee’s compensation that’s a fact that can’t be ignored. Yet, many organizations struggle to develop a cost-effective and streamlined approach to technology enablement, though it’s critical to their onboarding efforts.

Join us on September 26th and find out how.

Blockchain, quantum computing, quantum encryption, and more: A look at the technologies shaping our future