Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.
This webinar explores moving UC to the cloud, the advantages of a full UC-as-a-service (UCaaS) deployment, and the issues a hybrid approach injects into the mix. Join us and learn how companies that have moved 100% to UCaaS have benefited.
Key Topics for Discussion
-Business drivers for migrating to the cloud for telephony, UC, and contact centers
-Why a hybrid cloud approach isn't necessarily the answer for alleviating security, reliability, and control concerns
-Best practices for moving 100% to a UCaaS solution
-Hear directly from an enterprise that went directly from on-premises to cloud UC, as well as the benefits it gained by going all in
Many studies have been done on the benefits of Predictive Analytics on customer engagement in order to change customer behaviour. However, the side less romanticized is the benefit to IT operations as it is sometimes difficult to turn the focus from direct revenue impacting gain to the more indirect revenue gains that can come from optimization and pro-active issue resolution.
I will be speaking, from an application operations engineers perspective, on the benefits to the business of using Predictive Analytics to optimize applications.
More and more companies are discovering the benefits of employing a blended IT workforce.
By using a blended IT workforce, you can leverage the abilities and expertise of a much larger and technologically-diverse team to tackle issues that your full-time staff may not be equipped to handle.
Learn how other companies are using a mix of full-time employees, independent contractors and temporary workers. A blended IT solution provides for the best possible financial and strategic business outcomes.
The costs of bandwidth across Asia, especially MPLS, can vary significantly across different countries, and many enterprises depend on a hybrid WAN strategy to achieve reach and keep costs down. However, designing and deploying hybrid WAN architecture can be complex and require expensive resources to manage hundreds of lines of configurations. Software-defined WAN (SD-WAN) can transform existing hybrid networks into a dynamic, adaptive environment that uses all available bandwidth more effectively.
In this webinar, our panel of networking experts will share real-world experiences and outline key approaches for getting more out of your existing network in Asia Pacific. We will share with you our perspectives based on numerous regional deployments on how SD-WAN has transformed many of our clients network to be adaptive, flexible & cloud-first IT asset.
Most enterprises deploy both private MPLS and public broadband Internet to some or all of their branch offices. The right SD-WAN solution will dramatically improve the utilization, performance and ease of management of the these hybrid deployments.
Join this webinar for a detailed understanding of the architectural details of Cloud-Delivered SD-WAN for hybrid WAN deployments. You’ll leave with a clear understanding of how hybrid deployments can be designed, implemented and maintained for a secure, optimal and high quality wide area network.
Video conferencing is powerful. In a recent survey of 1,300 Lifesize customers who work in IT, we found that just adding video to meetings improved productivity by up to 50%.
This is only possible because we designed Lifesize® Cloud to be absolutely ID10t error-proof. From the admin console to the user experience, everything is designed to provide the best meeting experience without sacrificing ease of setup or use.
•Learn how to overcome common barriers to entry
•Explore some new use cases for video conferencing
•See how the Lifesize interface can reduce errors that occur between the chair and the keyboard
From admin console to UX, the pressure is on to provide the best video conferencing experience every time without sacrificing ease of setup or execution.
Join Lifesize Product Manager Robert Maloney July 13 at 11 a.m. CDT as he discusses best practices for a high-quality video conference, and how to make every team in your company more productive by leveraging the right kind of video conferencing technology within your organization.
Join our 30-minute webinar to:
•Learn how to overcome common barriers to entry
•Explore some new use cases for video conferencing
•Find out how to reduce errors that occur between the chair and the keyboard
How Pre-Season Training Drives Peak Season Results.
As the fall retail season approaches, now is the time to put your retail or financial services Contact Center through its paces so that you can proactively identify issues that will cause your Contact Center to grind to a halt when it needs to be performing at its peak. Learn how you can test and train now and set up an ongoing contact center assurance program that will have you at the top of your game.
Since the dawn of time nearly every being has striven for independence. IT professional tirelessly work to get to the same goal of creating solutions which result in greater independence from how technology was used in the past.
Join this webinar to learn how Cloud-Delivered SD-WAN delivers independence from underlying transport, freedom to host applications anywhere, liberty for how services are delivered and choices on how far you extend your wide area network. You'll leave with a better understanding of how to gain your independence from the boundaries of the legacy networks of the past decade.
Customer service organizations are now at the epicenter of their company’s ability to differentiate their brand and drive customer loyalty and advocacy. This means having an agile service environment designed to adjust and anticipate the needs of customers and your brand at the pace of innovation. Join us to experience our vision for service organizations in the digital age.
In this webcast, viewers will learn more about:
•Interacting with your customers anywhere, at any time, across multiple devices
•Delivering customer service in a seamless way across physical and digital environments
By integrating your phone system with your Salesforce CRM, your service organization can dramatically improve customer care. You will be able to route incoming service calls to the right agent and help your agents resolve problems more quickly by providing them with information about the caller.
During this webinar you will see a live demonstration of NewVoiceMedia ContactWorld for Service and learn how Salesforce and NewVoiceMedia can help you improve fist contact resolution rates and drive down handle times.
You will learn how to:
◦Provide automatic screen pops with caller information
◦Use Salesforce data to dynamically route calls
◦Route based on case owner
◦Implement post-call surveys
◦Use call recording and quality assurance
◦Improve service levels with native Salesforce reporting
Meetings are where ideas are exchanged, tasks are assigned, commitments are made, and brains are stormed. These days they are not defined by where people are, but how they’re connected. With the right devices, people have the freedom to interact with colleagues remotely – without any barriers to communication.
Unfortunately, many business meetings are badly organised and poorly run. They can also consume a great deal of time. According to a recent Plantronics survey, 40% of companies spend between 11 and 30 hours a week in meetings. That’s without taking into consideration time spent preparing for meetings and following up afterwards. Time can even be lost as a result of technical difficulties or connection issues.
Besides wasted time, there are other costs companies should consider: the cost of hiring a meeting space; the cost of travel and supplies; and the cost of purchasing food, etc. Given these facts, it is hardly surprising that more and more companies are having virtual meetings using web and video conferencing facilities. With access to high-speed internet, cloud-based collaboration services, mobile technology, and advanced audio equipment, people can connect to each other at any time.
However, a meeting is a meeting and many of the problems that afflict face-to-face meetings can carry over into the virtual world: lack of an agenda, domineering personalities, timewasters, no ownership of the issues and the rest.
During this web seminar we will be taking a sideways look at this occasionally loved (but mostly loathed) institution and will look at ways that meetings can be improved. We will also investigate why virtual meetings are becoming an increasingly popular option and find out why some companies are still reluctant to carry out meetings using web and video conferencing technology.
Enterprises are seeking to understand the financial benefits of SD-WAN as this new technology continues to grow. Dan Conde, industry analyst at ESG Research, has spent several months researching how software-defined WAN is modernizing wide area networks while delivering substantial cost savings.
Join Dan Conde in this webinar to gain a better understanding of the key elements of SD-WAN that deliver performance, simplicity, and optimal access to on-premises applications and cloud services. Dan will examine the components of SD-WAN and provide a review of the key financial benefits, basic cost savings and the hidden operational benefits that software-defined networking brings to businesses.
Traditionally UCaaS or hosted PBX providers require customers to purchase dedicated WAN connection to access the service. This on-net deployment allows the UCaaS providers to control WAN quality and assure the UC experience. However, this introduces additional cost and complexity to the end customers. With the increased usage and availability of broadband links, end customers are asking their UCaaS providers to support Bring Your Own Circuit (BYOC). However, the lack of QoS on broadband or Internet link can significantly impact UC quality and end user experience.
Find out what Cloud-Delivered Software-Defined WAN (SD-WAN) can do to enable UCaaS providers to support BYOC, while assuring the UC quality and delivering WAN visibility and control that private link provides. Learn how to take advantage of SD-WAN technology and incorporate it into your UCaaS service delivery to generate additional business opportunities and increase revenue.
What does it mean to have an enterprise-grade cloud communications solution? Many providers may claim to offer it, but not all can deliver. And if always-on, reliable and global communications are mission-critical for your business, you need to ensure your cloud provider is making the "grade".
In this complimentary webinar, we will discuss 8 standard elements that all companies should look out for when exploring a cloud communications solution, including:
The flexibility to extend international services and global reach
Potential risks of downtime and non-compliance when solutions are not enterprise-grade
The ability to integrate with contact center, CRM and productivity applications
Who should attend:
CIOs, Directors of IT or Infrastructure
Anyone interested in unifying their communications and collaboration infrastructure onto a single, secure, reliable platform – simply
Those seeking a way to replace outdated or disparate legacy systems across multiple locations.
There are many solutions being positioned as SD-WAN. These architectures vary based on the particular WAN challenges they target and historical focus. It is critical for enterprises to understand the focus and architectures of software-defined networking solutions before making a decision about which solution is right for their business.
Join Steve Woo, co-founder and VP of Product, as he reviews the architectural details of each of the SD-WAN approaches in the market. Steve will discuss key considerations for choosing among potential architectures and provide a deep dive review of the pure-play SD-WAN designs with a particular emphasis on cloud-delivered software-defined WAN.
Your workforce is using 3+ devices, is working from many locations, uses both business apps and a plethora of personal apps, and all while expecting to access their data easily and securely. How do you implement a solution that empowers your workforce while protecting your Corporate assets and resources? Discover Enterprise Mobility Suite (EMS) - a comprehensive cloud solution designed specifically to address the challenges of a mobile workforce.
Join this webcast to learn:
What components make up EMS
How to get up and running with EMS
How to provide secure access to corporate data
Protect everything—across devices, operating systems and applications
Most organizations making an investment in NetApp Filers count on the system to store user data and host virtual machine datastores from an environment like VMware. In addition these organizations want their NetApp systems to do more and be the repository for the next wave of unstructured data; data generated by machines. NetApp systems are busting at the seams, so these organizations are trying to decide what to do next.
To help you find out what to do next, join Storage Switzerland and Caringo for our live webinar and learn:
1. What are the modern unstructured data use cases
2. The challenges NetApp faces in addressing its customers’ issues
3. Other solutions; can all-flash or object storage solve these challenges
4. Making the move - how to migrate from NetApp to other systems
5. How to re-purpose, instead of replacing your NetApp
Better health outcomes begin with digital transformation. Thought leaders from Dell Healthcare and Life Sciences Services will facilitate a live conversation on how to best navigate the journey of becoming a digital pioneer and how your organization can outpace competition through by leveraging custom-tailored solutions built specifically for Life Sciences organizations.
Cloud technology is transforming the communications landscape faster than ever before, but it can be difficult to keep up if you’re operating in a heavily regulated industry. We will explain how your business can get to grips with the latest Office 365 technology, whilst maintaining FCA, Dodd Frank and all other regulatory and governance requirements. We also explain how businesses save up to 60% compared their existing voice estate by adopting Skype for Business. Register today (45 mins).
One of the most critical elements in a successful UC deployment in the cloud or a hybrid environment is ensuring the IT infrastructure is optimized to cope with the demands of real-time communications.
However, organizations often fail to pre-assess their network and UC environment and later find out during deployment the network is unable to handle the demands, causing a poor user experience.
Join us to learn more about the new network pre-assessment capability recently launched by IR.
Customer Relationship Management (CRM) applications are quickly becoming the tool healthcare organizations use to shift their focus to patient engagement. With many options to choose from and many other tools that mimic CRM functionality, it may be difficult to know where to begin and what to do. This is a new frontier for healthcare, but some leading healthcare organizations have explored this frontier and can offer best practices to follow and learn from. While there is no silver bullet, there are plenty of insights to help guide you to successful engagement with your patients.
• Where to begin and planning your CRM journey
• Best practices to save time and money
• How to evaluate solutions and partners
As digital, mobile commerce crescendos, Identity and Access Management (IAM) techniques are key to providing a consistent, individualized experience, regardless of the device used or communications channel employed. Providing secure access from a trusted device was hard enough. Now customers control their device-of-choice, channel-of-choice and time-of-choice. It is important to develop and employ technologies that make authentication friction-free and pleasant.
Join Dan Miller, lead analyst at Opus Research, and Brandon Whichard, from IBM Security, as they provide “Five Concrete Steps” toward keeping each customer happy. Opus Research has coined the term “Intelligent Authentication” (IAuth) to describe simple, secure and seamless ways to authenticate individuals and support digital commerce.
For workers in all kinds of organizations, a good and ‘productive’ day too often seems to be defined by numbers. The number of emails sent and the elusive triumph of InBox Zero. The number of files shared through DropBox or collaborated on through Google Docs. The number of messages answered/read/posted through Facebook or WhatsApp. The number of channels on Slack.The number of direct messages on Twitter. The number of video conversations on Skype. Somehow, these numbers have come to define employee productivity and even worth.
That’s a problem. There is a communications engagement paradox. Because there are so many forms of communication, accompanied by massive pressure to ‘just get it done,’ we might actually be communicating less effectively. The truth is that we are spending so much time and energy in the everyday ‘doing’ that there is no ‘knowing’ in relationship to which efforts drive engagement and action over time. Without ever ‘knowing,’ a communication engagement gap between sender and receiver is bound to grow.
Join us to discover new technologies in unified communications and how to drive engagement in the cloud.
Continuing her high-performance communication series, technology industry veteran Kristin Zimmerman narrows her focus to IT project proposals and strategies to show ROI on software purchases.
Often, IT insiders see the value in innovative products and services from vendors, but these experts struggle to get the go-ahead from purchasing, finance, or C-level decision makers. As an executive at a software development firm, she encounters clients struggling with this very issue. In this presentation, she shares effective practices for getting a much needed project approved when companies are operating with budget constraints.
Kristin Zimmerman is the EVP of Global Sales at Akkadian Labs and has held previous leadership positions at Cisco, Avaya, and Xerox. Over her tenure, she has embraced a simple architecture for high impact communication and presentations.
Enterprises continue to implement or evaluate shifting services which were typically hosted in the branch into the cloud. The reasons include creating a leaner branch, taking advantage of increases in broadband Internet bandwidth and reduced complexity and cost.
This webinar will take a deep dive into the Cloud-Delivered SD-WAN architecture for service chaining. You’ll understanding the architectural differentiation and benefits of this approach and why it offers a superior model for delivering secure, reliable, and high performance service chaining.
Microsoft just announced the Skype Operations Framework (SOF) - this session will take a deep dive in to how the program can be used to deliver and effective and reliable Skype for Business Deployment.
In a recent survey commissioned by Uniphore, Opus Research asked 500 influential executives in the contact center and customer experience domain about the perceived value of Speech Analytics and to ascertain the impact on plans to procure and deploy such resources in the future.
With completed interviews of decision-makers (Director, VP, C-level) from firms with revenue of more than U.S. $50 million, the survey respondents included a mix of vertical industries, including: telecommunications, healthcare, financial services, retail, pharmaceuticals, travel & tourism, and commercial banking.
Join Dan Miller, lead analyst & founder at Opus Research, and Derek Top, director of research with Opus Research, as they unveil the key findings from this exclusive executive survey on speech analytics:
* Implementation of speech analytics is poised for growth: New, real-time applications create better customer experience
* Findings attest to maturity of technologies, applications and options: Support of multi-channel support strategies
* Mix of premises, cloud and “hybrid” architectures
* Respondents see a bright future: Most expect to increase spending and investment & finding means to build a business case
In the age of the customer, if you are not fast and easy, you will be replaced!
Insurance companies today are soon to witness their own version of Uberization. Uber, an e-hailer is now alarmingly disrupting a 400 year old industry with more that 1 million cab rides every day. Their most important ingredient is their vocal and active customer base who returns time and again because they know they are being heard.
For insurers to become a ‘word of mouth’ hero in the crowded and price sensitive insurance market, they must treat CX as a business priority to meet the expectations of a digitally savvy customer base.
In this webcast, Finny Chellakumar, the Digital Business Head at Aspire Systems will walk you through a few interesting CX strategies that can be borrowed from Uber to make your insurance firm more customer centric. What are you about to learn?
•The kind of experiences that can stir instant customer love and loyalty
•With customer data everywhere, how can you wisely give your customers the power of decision making?
•Top 3 reasons on why customers break up with their insurance providers
To get an overview on how you can uber-revolutionize your CX, join Finny on this webinar.
This webcast will cover how reporting and visualisation can enable the insurer for faster decision making and identifying the key areas for improvements.
The Natural perils, globalisation, and disruption in distribution
combined with regulatory intervention and increased
competition has put immense pressure on insurers.
Rapid integration of technology and life has created a
proliferation of data, presenting unprecedented
opportunities to use advanced analytics to leverage new
information – about potential markets, risks, customers,
competitors and natural disasters.
Infusing advanced analytics capability into an insurer’s
DNA allows you to identify new growth opportunities
while at the same time protecting and optimising
During this webcast you will learn:
- Trends, implications and opportunities
- 6 Key questions insurers are asking
- Achieving success - how to use advanced analytics modelling methods and tools to leverage useful internal and external structured and unstructured