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Collaboration and UC

  • Skype for Business Enterprise Voice Vs compliance and security. Skype for Business Enterprise Voice Vs compliance and security. TeleWare Aug 4 2016 10:00 am UTC 45 mins
    Find out how your business can have both.

    Cloud technology is transforming the communications landscape faster than ever before, but it can be difficult to keep up if you’re operating in a heavily regulated industry. We will explain how your business can get to grips with the latest Microsoft Office 365 technology, whilst maintaining FCA, Dodd Frank and other regulatory and governance requirements. We will also explain how your business can save up to 60% compared to your existing voice estate, by adopting Skype for Business. Register today.
  • Skype for Business: Importance of Network Pre-assessment Skype for Business: Importance of Network Pre-assessment Skip Chilcott - Global Head Product Marketing Aug 4 2016 4:00 pm UTC 30 mins
    One of the most critical elements in a successful UC deployment in the cloud or a hybrid environment is ensuring the IT infrastructure is optimized to cope with the demands of real-time communications.

    However, organizations often fail to pre-assess their network and UC environment and later find out during deployment the network is unable to handle the demands, causing a poor user experience.

    Join us to learn more about the new network pre-assessment capability recently launched by IR.
  • Know your Patients: CRM Best Practices for Health Providers Know your Patients: CRM Best Practices for Health Providers Stephanie Bartels, Patient Engagement Solutions Leader, Dell; Melanie Dowczek, Dell Aug 9 2016 4:00 pm UTC 60 mins
    Customer Relationship Management (CRM) applications are quickly becoming the tool healthcare organizations use to shift their focus to patient engagement. With many options to choose from and many other tools that mimic CRM functionality, it may be difficult to know where to begin and what to do. This is a new frontier for healthcare, but some leading healthcare organizations have explored this frontier and can offer best practices to follow and learn from. While there is no silver bullet, there are plenty of insights to help guide you to successful engagement with your patients.

    Learning Objectives:

    • Where to begin and planning your CRM journey
    • Best practices to save time and money
    • How to evaluate solutions and partners
  • Five Steps to Overcome Customer Authentication Chaos Five Steps to Overcome Customer Authentication Chaos Dan Miller, Lead Analyst, Opus Research; Brand Whichard, IBM Security Aug 9 2016 5:00 pm UTC 45 mins
    As digital, mobile commerce crescendos, Identity and Access Management (IAM) techniques are key to providing a consistent, individualized experience, regardless of the device used or communications channel employed. Providing secure access from a trusted device was hard enough. Now customers control their device-of-choice, channel-of-choice and time-of-choice. It is important to develop and employ technologies that make authentication friction-free and pleasant.

    Join Dan Miller, lead analyst at Opus Research, and Brandon Whichard, from IBM Security, as they provide “Five Concrete Steps” toward keeping each customer happy. Opus Research has coined the term “Intelligent Authentication” (IAuth) to describe simple, secure and seamless ways to authenticate individuals and support digital commerce.
  • Doing vs. Knowing and the Paradox of Communications Engagement Doing vs. Knowing and the Paradox of Communications Engagement Tony DeAscentis, CEO of Ving and Jeff Wallace, CEO of Global Kinetics Aug 16 2016 5:00 pm UTC 60 mins
    For workers in all kinds of organizations, a good and ‘productive’ day too often seems to be defined by numbers. The number of emails sent and the elusive triumph of InBox Zero. The number of files shared through DropBox or collaborated on through Google Docs. The number of messages answered/read/posted through Facebook or WhatsApp. The number of channels on Slack.The number of direct messages on Twitter. The number of video conversations on Skype. Somehow, these numbers have come to define employee productivity and even worth.

    That’s a problem. There is a communications engagement paradox. Because there are so many forms of communication, accompanied by massive pressure to ‘just get it done,’ we might actually be communicating less effectively. The truth is that we are spending so much time and energy in the everyday ‘doing’ that there is no ‘knowing’ in relationship to which efforts drive engagement and action over time. Without ever ‘knowing,’ a communication engagement gap between sender and receiver is bound to grow.

    Join us to discover new technologies in unified communications and how to drive engagement in the cloud.
  • When Spending Money Saves Money: Making Software Purchases on a Limited Budget When Spending Money Saves Money: Making Software Purchases on a Limited Budget Kristin Zimmerman Aug 17 2016 3:00 pm UTC 60 mins
    Continuing her high-performance communication series, technology industry veteran Kristin Zimmerman narrows her focus to IT project proposals and strategies to show ROI on software purchases.

    Often, IT insiders see the value in innovative products and services from vendors, but these experts struggle to get the go-ahead from purchasing, finance, or C-level decision makers. As an executive at a software development firm, she encounters clients struggling with this very issue. In this presentation, she shares effective practices for getting a much needed project approved when companies are operating with budget constraints.

    Kristin Zimmerman is the EVP of Global Sales at Akkadian Labs and has held previous leadership positions at Cisco, Avaya, and Xerox. Over her tenure, she has embraced a simple architecture for high impact communication and presentations.
  • Maximizing SD-WAN Architecture with Service Chaining Maximizing SD-WAN Architecture with Service Chaining Steve Woo, Co-founder and VP of Products, VeloCloud Aug 17 2016 5:00 pm UTC 60 mins
    Enterprises continue to implement or evaluate shifting services which were typically hosted in the branch into the cloud. The reasons include creating a leaner branch, taking advantage of increases in broadband Internet bandwidth and reduced complexity and cost.

    This webinar will take a deep dive into the Cloud-Delivered SD-WAN architecture for service chaining. You’ll understanding the architectural differentiation and benefits of this approach and why it offers a superior model for delivering secure, reliable, and high performance service chaining.
  • Executive Survey on Speech Analytics: Proven Value and Future Potential Executive Survey on Speech Analytics: Proven Value and Future Potential Dan Miller, Lead Analyst, Opus Research; Derek Top, Director of Research, Opus Research Aug 24 2016 3:00 pm UTC 45 mins
    In a recent survey commissioned by Uniphore, Opus Research asked 500 influential executives in the contact center and customer experience domain about the perceived value of Speech Analytics and to ascertain the impact on plans to procure and deploy such resources in the future.

    With completed interviews of decision-makers (Director, VP, C-level) from firms with revenue of more than U.S. $50 million, the survey respondents included a mix of vertical industries, including: telecommunications, healthcare, financial services, retail, pharmaceuticals, travel & tourism, and commercial banking.

    Join Dan Miller, lead analyst & founder at Opus Research, and Derek Top, director of research with Opus Research, as they unveil the key findings from this exclusive executive survey on speech analytics:

    * Implementation of speech analytics is poised for growth: New, real-time applications create better customer experience
    * Findings attest to maturity of technologies, applications and options: Support of multi-channel support strategies
    * Mix of premises, cloud and “hybrid” architectures
    * Respondents see a bright future: Most expect to increase spending and investment & finding means to build a business case
  • What can Insurers learn from Uber’s CX? What can Insurers learn from Uber’s CX? Finny Chellakumar, Head, Aspire Systems Digital Aug 24 2016 6:00 pm UTC 30 mins
    Insurance companies today are soon to witness their own version of Uberization. In this webcast you will learn...

    •The kind of experiences that can stir instant customer love and loyalty
    •With customer data everywhere, how can you wisely give your customers the power of decision making?
    •Best CX practices to prevent customer break ups

    To get an overview on how you can uber-revolutionize your CX, join Finny, Head, Aspire Systems Digital on this webcast.
  • Skype Operations Framework & Network Readiness Skype Operations Framework & Network Readiness John Hand, Global Microsoft Alliance Director - IR & Special Guest Aug 25 2016 4:00 pm UTC 60 mins
    Microsoft just announced the Skype Operations Framework (SOF) - this session will take a deep dive in to how the program can be used to deliver and effective and reliable Skype for Business Deployment.
  • Mind the Gap — 5 Ways to Enhance Connectivity in a Scattered Workforce Mind the Gap — 5 Ways to Enhance Connectivity in a Scattered Workforce Josh Duncan, Senior Product Director, Lifesize Aug 31 2016 4:00 pm UTC 60 mins
    Mind the gap!

    As your organization’s workforce becomes more remote and IT demands become scattered and complicated, it’s important to keep your company’s teams connected and IT systems easy to manage.

    Join Lifesize Senior Product Director Josh Duncan Wednesday, August 31, as he discusses ways to enhance connectivity and communication in businesses with hundreds and thousands of employees located across the world or just down the street.

    We’ll discuss:
    •Why connectivity is more important than ever

    •How the consumerization of IT is impacting workforce expectations

    •How reducing the number of tools your company is using will make your organization leaner, more efficient, and more profitable

    •How the right platform for cloud video conferencing can positively transform your organizational communication and IT efficiency

    •What to look for when evaluating video conferencing solutions for your organization

    Won’t you join us?
  • Data Analytics - Reporting and Visualisation Data Analytics - Reporting and Visualisation Manoj Pant,Managing Director, Insurance Professional Services, Dell Services Sep 7 2016 1:00 pm UTC 60 mins
    This webcast will cover how reporting and visualisation can enable the insurer for faster decision making and identifying the key areas for improvements.

    The Natural perils, globalisation, and disruption in distribution
    combined with regulatory intervention and increased
    competition has put immense pressure on insurers.
    Rapid integration of technology and life has created a
    proliferation of data, presenting unprecedented
    opportunities to use advanced analytics to leverage new
    information – about potential markets, risks, customers,
    competitors and natural disasters.
    Infusing advanced analytics capability into an insurer’s
    DNA allows you to identify new growth opportunities
    while at the same time protecting and optimising
    your enterprise.

    During this webcast you will learn:
    - Trends, implications and opportunities
    - 6 Key questions insurers are asking
    - Achieving success - how to use advanced analytics modelling methods and tools to leverage useful internal and external structured and unstructured
  • Innovation at the Speed of Light: What SDN & Tesla Have in Common Innovation at the Speed of Light: What SDN & Tesla Have in Common Michael P. Monroe, Independent Consultant Sep 21 2016 6:00 pm UTC 60 mins
    We will explore the fundamentals of SDN from the context of a digital business in need of a 21st Century communications & collaboration platform. From this perspective - we’ll examine what SDN brings to the business and what it requires. In this age of cloud delivery scenarios – whether hybrid, public or private we will inspect SDN for suitability and competitive advantage. Finally, we will juxtapose it with another innovative technology to gauge its transformative power.

    Join Michael P. Monroe, an independent cloud & premise based Unified Communications & Collaboration (UCC) consultant with over twenty years of global sales, business development, management and marketing experience leading, developing and contributing to Information Technology and Telecom companies ranging in size from Global 1000, Fortune 500, INC.500 to start-ups.
  • Digital Transformation in Life Sciences: Become future-ready with Dell Services Digital Transformation in Life Sciences: Become future-ready with Dell Services James Hayden (Dell Services) and David Souchik (Dell Services) Sep 28 2016 4:00 pm UTC 45 mins
    Better health outcomes begin with digital transformation. Thought leaders from Dell Healthcare and Life Sciences Services will facilitate a live conversation on how to best navigate the journey of becoming a digital pioneer and how your organization can outpace competition through by leveraging custom-tailored solutions built specifically for Life Sciences organizations.
  • Call Center Best Practices Call Center Best Practices Jeff Rumburg, Managing Partner at MetricNet Dec 13 2016 7:00 pm UTC 60 mins
    An overview of Call Center Best Practices.

    HEAR how the industry's top performing Call Centers Achieve World-Class Status!

    LEARN key strategies for Enhancing your Call Center Performance!

    APPLY Best Practices from your peers in the industry!

    In this webcast, MetricNet will share the Key Success Factors from the industry's top performing Call Centers!