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Collaboration and UC

  • Stop Losing Customers: Listen to Them with Speech Analytics
    Stop Losing Customers: Listen to Them with Speech Analytics
    Opus Research and Age of Learning Recorded: Jun 18 2019 47 mins
    Customers are the lifeblood of your company--but customer retention can be a challenge. In today’s highly competitive marketplace, how do you foster the type of customer experience that deepens relationships? Speech analytics are a powerful tool to give you insights from every customer interaction to accelerate business responsiveness. You can identify techniques your best agents use to foster loyalty and share them across the organization—allowing you to move at the speed of customer expectations.
  • Why Model-Based Integration is Key for Value Stream Management
    Why Model-Based Integration is Key for Value Stream Management
    Tasktop Value Stream Architect, Zoe Vickers Recorded: Jun 18 2019 30 mins
    Despite the well-documented benefits and criticality of integration, at the enterprise level, integration continues to present big challenges for many organizations.

    The traditional approach to integration – i.e., point-to-point integration between two tools - cannot handle the size and complexity of the work that enterprises are undertaking.

    During this webinar, Tasktop Value Stream Architect, Zoe Smith, will demonstrate why model-based integration is the only way to efficiently synchronize large volumes of sophisticated data across teams and tools, while maintaining integrity and supporting cross-tool reporting.
  • Automate End-to-End Business Processes Across All Technology Stacks
    Automate End-to-End Business Processes Across All Technology Stacks
    Jeff Cherrington, VP, Product Management, Systems, ASG Technologies Recorded: Jun 14 2019 50 mins
    Critical business processes span stacks & require orchestration to meet goals

    Are you facing challenges with your multi-stack environment? Discover how you can streamline and improve the management of your multi-stack processes – from mainframe to cloud - by combining orchestration across all the necessary stacks and operating from a unified view and control panel.

    ASG Technologies recently launched ASG-Enterprise Orchestrator™ allowing enterprises to gain the competitive advantage with automated end-to-end business processes across all technology stacks and software packages.

    During this webinar, hosted by IBM Systems Magazine, we answer your critical business process orchestration questions, including:
    • Why is business process orchestration important?
    • How are these processes currently managed, and what are the risks?
    • How you can manage critical business processes to reduce errors, risk and most importantly, time-to-market
  • Dropbox + Forrester Webinar: Building Your Digital Transformation Strategy
    Dropbox + Forrester Webinar: Building Your Digital Transformation Strategy
    Rob Koplowitz, VP & Principal Analyst with Forrester Recorded: Jun 12 2019 28 mins
    Digital transformation requires radically different thinking about the role of technology in driving business outcomes. While it’s easy to focus exclusively on customer facing technologies, without an end-to-end technology strategy, these initiatives are doomed to fall on the scrap heap of failed “digital illusions”.

    To drive true change, you must consider the role of your end-to-end technology strategy with an eye toward a foundation that supports new and very different business journeys and outcomes.

    Join Rob Koplowitz, VP & Principal Analyst with Forrester, to learn about the role of a solid technology foundation in supporting your digital transformation strategy.
  • Key Differentiators of an SD-WAN Market Leader
    Key Differentiators of an SD-WAN Market Leader
    Ramnath Shenai, Senior Technical Product Manager at VeloCloud, now part of VMware Recorded: Jun 12 2019 57 mins
    VMware SD-WAN by VeloCloud is leading the SD-WAN revolution. This webinar will walk through the unique features of VMware SD-WAN that have contributed to its status as a recognized leader in this space. There are more than 60 vendors who claim to sell SD-WAN, but when evaluating a solution, it’s important to look for one that caters to a variety of use cases and performs well in scaled environments. Additionally, the majority of SD-WAN deployments are brownfield and no customer wants to rip and replace their current infrastructure. How does VMware SD-WAN solve these customer concerns? Come join us to find out.
  • Managed Multi-Cloud SD-WAN with AWS and Azure: Top 5 Considerations and Benefits
    Managed Multi-Cloud SD-WAN with AWS and Azure: Top 5 Considerations and Benefits
    Mostafa Mansur (Sr Director, Product Management) Recorded: Jun 11 2019 43 mins
    When connecting to AWS or Azure, you know your application and all of its architectural elements may move and scale elastically based on your design considerations. Or you may have embraced serverless computing and Kubernetes orchestration. This poses an insurmountable challenge for the traditional MPLS WAN, and a difficult one even for most SD-WAN solutions. User experience and productivity suffers. A Managed SD-WAN designed to meet these challenges removes operational burden by delivering visibility, optimal connectivity, security, and application performance with zero CAPEX and minimal turn-up time. In this educational 30 minute webinar, we will describe how a managed SD-WAN service addresses the following:
    • Why is Managed SD-WAN superior to traditional backhaul architectures for IaaS?
    • How can you connect to AWS or Azure without the burden of deploying additional VPC or VNET instances?
    • How can you ensure optimal performance at a global scale?
  • SD-WAN as an IoT Enabler
    SD-WAN as an IoT Enabler
    Kishan Ramaswamy, Product Marketing Manager at VeloCloud, now part of VMware Recorded: Jun 6 2019 50 mins
    According to Forbes, IoT is forecasted to have 50-75% of enterprise data generated at the network edge by the year 2020; and at the same time, 83% of enterprise workload will be in the cloud by 2020. The WAN network will become more important in delivering these services to ensure high quality application performance and seamless operational technology (OT). This session will examine how SD-WAN directly enables IoT use cases by prioritizing business-critical applications, ensuring cost savings with zero-touch deployments and usage of internet links, and much more.
  • 5 Ways To Turn Your Meeting Rooms Into Productivity Powerhouses
    5 Ways To Turn Your Meeting Rooms Into Productivity Powerhouses
    Highfive and Dolby Laboratories Recorded: Jun 6 2019 45 mins
    How people work and collaborate has changed drastically over the past few years. Teams want the freedom of mobility paired with their own device. And while more work is happening remotely, they also want the option to huddle up.

    Video conferencing solutions were supposed to be the answer. However, legacy solutions remain costly, clunky, and challenging for both IT and end users.

    Join us Thursday, June 6th as we host noted collaboration analyst David Maldow, CEO & Founder of Let's Do Video for "5 Ways to Turn Your Modern Meeting Rooms into Productivity Powerhouses".

    During this live webinar you’ll discover:
    - Why meeting room video hasn’t met expectations.
    - Ways that hardware and software can work together to eliminate barriers to video collaboration.
    - How to modernize meeting rooms so remote workers feel like they’re there.
    - How IT teams can better meet the needs of workers’ demand for flexibility

    Register today!
  • Driving Enterprise Workforce Enablement
    Driving Enterprise Workforce Enablement
    Marc Beattie - Wainhouse Research (Moderator) Michelle Emerson-Russell and Brian Gorney - Verizon (Speakers) Recorded: Jun 6 2019 35 mins
    Join us for a webinar on how to drive better collaboration, communications and outcomes.

    It’s simple. The more collaborative your teams are, the more productive they can be. And better productivity drives better business. Everything is possible when your teams have access to all the collaboration and communication tools they need to get the job done—where their job takes them.

    In a new study commissioned by Verizon, Wainhouse Research gathered insights from IT professionals on their perceptions, experiences and the impact of using lifecycle management and adoption services. Join us as we discuss the results and what they mean to you.
  • 5 Critical Contact Center Technology Trends to Explore Right Now
    5 Critical Contact Center Technology Trends to Explore Right Now
    Paul Berardis, Contact Center Director; Jason Viera, Chief Technology Officer Recorded: Jun 6 2019 37 mins
    Discover and Learn More About All Things Cloud, including CRM Center Workflow, Chatbots, AI, and Robotic Process Automation

    Join us as Carousel Contact Center Director Paul Berardis discusses some of the most critical technology trends you should be exploring—like, yesterday!

    In this web series, Paul will review why cloud services are dominating the marketplace, discuss single vs. multi-vendor CCaaS approaches, and examine pure cloud versus hybrid cloud configurations. He will also talk about using cloud technology to rapidly meet business objectives, attain predicative IT cost models, and keep up with the pace of change. Finally, he will outline considerations to retain control of your data, ensure security and compliance, and continue to be open to future change.

    Joins us and learn more about:
    •Contact Center as a Service (CCaaS) and hybrid approaches
    •CRM centered workflow and data directed routing
    •Cloud speech services, Chatbots, and AI—moving beyond structured data
    •Personalizing customer experiences and agent interactions
    •Robotic Process Automation (RPA)—contact center and beyond

    Audience:
    Customer Experience Officer, VP/Director of Contact Center Operations or Technology, etc.
  • Digital Rewrites the Rules of Customer Engagement
    Digital Rewrites the Rules of Customer Engagement
    Ted Schadler, VP and Principal Analyst, Forrester Research & Rob Perry, VP, Product Marketing, ASG Recorded: Jun 6 2019 60 mins
    Becoming a digitally mature organization, one that embodies technology in all that it does, is a journey—not merely a destination.

    Two common goals of digital maturation are increased revenue and decreased costs. The steps toward achieving these goals involve automating processes while creating customer experiences that engage customers to drive loyalty and ongoing business relationships. Governments are also digitizing to provide better services to citizens at lower cost.

    But where is your organization on this journey? Are you digitally advanced or just beginning on the path? What’s the next step?

    Join ASG and guest, Forrester VP and Principal Analyst, Ted Schadler, author of Empowered and The Mobile Mind Shift, for a webinar to:
    - Understand how organizations are digitizing and innovating their business based on technology
    - Learn the benefits advanced companies are reaping
    - Gain insight into the stages of maturity and how your organization can master the elements of business transformation, including new platforms of engagement
    - See how content and process automation combine to solve complex engagement problems
    - Plan the next steps on your journey to digital maturity
  • The Evolution of SD-WAN as a Platform
    The Evolution of SD-WAN as a Platform
    Steve Woo, Senior Director of Product Management at VeloCloud, now part of VMware Recorded: Jun 5 2019 50 mins
    Enterprises are transforming their business to stay competitive in today’s rapidly changing digital world and IT must keep pace with these evolving business requirements. Enterprise WAN is no exception--enterprise IT must transform the WAN edge to be the cloud and compute edge, to ensure end-to-end application performance and continuity, and to do all of this and more in an agile, scalable, secure and cost-effective fashion.

    SD-WAN has emerged as the enabler of WAN transformation. It has quickly evolved in a few short years from a connectivity infrastructure to a services platform. An ideal SD-WAN platform must encompass built-in and extensible security, support services such as analytics and application performance monitoring, an optimized migration path to a hybrid/multi-cloud strategy, and much more.

    Join this webinar to learn more about the vision and evolution of SD-WAN as a platform, and why VMware is the undisputed leader to deliver this vision. Steve Woo, senior director of product and co-founder of VeloCloud, now part of VMware, will share his insights based on years of experience in the SD-WAN space.
  • Modern Chat for DevOps Teams
    Modern Chat for DevOps Teams
    Christian Johannsen, Solution Architect at Mattermost Recorded: Jun 4 2019 41 mins
    Over the last decade, software development teams have shifted from periodic releases to near-continuous releases. In fact, today’s leading DevOps teams are tasked with shipping frequent updates while maintaining a high level of quality.

    In a world where teams need to manage more tools than ever to be effective, coordinating releases requires a powerful collaboration platform that streamlines workflows and keeps teams in sync.

    During this webinar you will learn:

    » Why leading DevOps teams are increasingly moving to modern chat solutions

    » How the new breed of workplace messaging platforms help DevOps teams ship updates faster

    » How engineers can increase productivity and accelerate workflows further by integrating their favorite tools like Jira and Jenkins with a messaging platform like Mattermost
  • Enrich Shopper Experience & Handheld Device ROI with Integrated Communications
    Enrich Shopper Experience & Handheld Device ROI with Integrated Communications
    Todd Carothers, EVP of Marketing, Sales & Product at CounterPath and Scot Stelter, Senior Manager Global Product at Honeywell Recorded: May 29 2019 60 mins
    In this age of instant gratification and rapid fulfillment, consumers expect to find what they want quickly. How can retailers become agile and quick-moving while facing fierce competition? While handheld computers, scanners and rugged devices are being used for inventory management and other functions in the retail environment, the path to higher organizational productivity and competitive edge, lies in transforming retail processes without having to reinvent the wheel. By empowering these devices with portable phone capabilities, retailers can future-proof their employee communications and provide a better standard of support to their customers.

    Co-presented by industry leaders Honeywell and CounterPath, this webinar highlights how voice and messaging solutions when integrated with handheld computing devices improves communication, employee productivity and the customer experience. Learn how advanced voice solutions transform handheld computing devices into an extension of the existing corporate phone system. Incorporating voice and messaging functionality with handheld and scanning devices improves the ROI by delivering new and increased functionality.

    Key learnings:
    • Emerging trends in mobile and handheld computing for retailers
    • How VoIP and Messaging solutions are enhancing customer satisfaction and employee productivity
    • Benefits of Unified Communications as part of an omnichannel strategy
    • How VoIP solutions increase the ROI for mobile computing solutions
    • How to remotely deploy and manage your voice and messaging solutions across your handheld devices from a centralized provisioning platform.
    • Using VoIP and Messaging to increase retail loss prevention effectiveness
  • SD-WAN Deployment Strategies for Telcos
    SD-WAN Deployment Strategies for Telcos
    R. Scott Raynovich, Founder at Futuriom Recorded: May 29 2019 49 mins
    SD-WAN is emerging as a preferred platform for accessing networking and security services using a cloud deployment model. The market is attractive to service providers because of the potential to deliver value-added services that integrate networking, applications visibility, cloud app acceleration, and network security functions. This webinar will take a look at the approaches to deploying SD-WAN to enterprise customers.

    Based on a survey of more than 100 communications service providers by independent research firm Futuriom, this webinar will cover the following elements:

    • What are the drivers for SD-WAN service adoption?
    • What is the deployment timeframe that service providers are looking at?
    • Which key features are necessary in an SD-WAN offering.
    • An overview of SD-WAN market development.
  • Understanding the Business Value of a Modern WAN Architecture (SD-WAN)
    Understanding the Business Value of a Modern WAN Architecture (SD-WAN)
    Bob Laliberte, Senior Analyst at ESG Inc. and Michael Leonard, Product Marketing Manager Recorded: May 29 2019 56 mins
    For many organizations, the wide area network (WAN) infrastructure that connects an enterprise’s remote and branch offices has not changed for decades. However, as application are rapidly moving to the cloud ( SaaS and IaaS), the WAN needs to evolve in response.

    Bob Laliberte, Senior Analyst with ESG, Inc., will explore the challenges many organizations face with legacy WAN environments, illustrate why a new solution is needed and highlight the business value of rearchitecting with SD-WAN. This will include reviewing customer examples and a TCO model to demonstrate the value to your business. Organizations will learn how SD-WAN provides a combination of pure economic benefits as well as agility and flexibility to help organizations be successful.
  • UC Network Monitoring & Troubleshooting
    UC Network Monitoring & Troubleshooting
    Alex Bahar, Senior Solutions Engineer Recorded: May 29 2019 46 mins
    APAC Timezone Webinar
  • Understanding the Business Value of a Modern WAN Architecture (SD-WAN)
    Understanding the Business Value of a Modern WAN Architecture (SD-WAN)
    Bob Laliberte, Senior Analyst at ESG Inc. and Michael Leonard, Project Marketing at VeloCloud, now part of VMware Recorded: May 29 2019 56 mins
    For many organizations, the wide area network (WAN) infrastructure that connects an enterprise’s remote and branch offices has not changed for decades. However, as application are rapidly moving to the cloud ( SaaS and IaaS), the WAN needs to evolve in response.

    Bob Laliberte, Senior Analyst with ESG, Inc., will explore the challenges many organizations face with legacy WAN environments, illustrate why a new solution is needed and highlight the business value of rearchitecting with SD-WAN. This will include reviewing customer examples and a TCO model to demonstrate the value to your business. Organizations will learn how SD-WAN provides a combination of pure economic benefits as well as agility and flexibility to help organizations be successful.
  • La Data Intelligence contribue au succès de l’entreprise digitale
    La Data Intelligence contribue au succès de l’entreprise digitale
    Alain Bueno, Sales Specialist, Data Intelligence, ASG Technologies Recorded: May 28 2019 28 mins
    A l’ère du digital, la stratégie des entreprises est intrinsèquement liée aux données. Pourtant, les volumes, la diversité et la vélocité des données en constante augmentation constituent un défi permanent en matière de stratégies de gestion des données. Les entreprises doivent faire face à un double défi : satisfaire les besoins opérationnels (de type défensif) et répondre aux enjeux stratégiques (de type offensif). Lors de ce webinar, vous découvrirez l’état de l’art de la gestion des données et l’impact des tendances clés sur les offres ASG Data Intelligence.
  • Top 5 Best Practices for Automating Invoice Processing
    Top 5 Best Practices for Automating Invoice Processing
    Jim Maguire, ASG & Eric Howse, Zia Consulting Recorded: May 23 2019 50 mins
    Organizations continue to struggle with manual invoice processing, exception handling and data validation. The majority of invoices are still processed as “paper,” regardless of whether they arrive as printed or electronic versions such as PDFs or Word documents. Yet studies have shown that companies with automated invoice processing spend up to four times less per invoice.

    Whether it’s the paper cost or people cost, missed supplier discounts or late payment penalties, the savings can be significant for companies of all sizes. So, what does a best-in-practice solution really include?

    Watch this webinar to learn how to:
    - Automate invoice processing from any source, in any form
    - Automatically handle exceptions
    - View your invoice status and KPIs in real time with end to end analytics
    - Integrate with SAP and store all documents in a modern content services platform, on premises or in a hybrid environment
  • SD-WAN Architecture Series: The Evolution of Today’s Enterprise
    SD-WAN Architecture Series: The Evolution of Today’s Enterprise
    Michael Leonard, Product Marketing Manager at VeloCloud, now part of VMware Recorded: May 22 2019 45 mins
    SD-WAN is changing the way that organizations run their business. The continuum it offers enables new and enhanced offerings to become available that simplify, expand, and optimize all network activity.

    In this webinar, we’ll explore how SD-WAN architecture provides the flexibility needed to make the necessary enhancements. Which includes enablement of secure transport, expanding bandwidth for multiple applications, video offerings, and enabling sophisticated analytics, all while turning the network into a profit center.
  • Combining Artificial Intelligence and Data Intelligence for Compliance Success
    Combining Artificial Intelligence and Data Intelligence for Compliance Success
    Sue Habas, ASG; Jon Kaufman; Trestle Group & Thomas Gustinis, Trestle Group Recorded: May 22 2019 59 mins
    As you modernize and fast track Data Management for more accurate and efficient compliance, is there a role for Artificial Intelligence (AI)? Where can AI streamline your compliance efforts? Can you embed business rules and policies into your data strategy using a more automated method?

    Join ASG and Trestle Group to hear how the combination of Data Intelligence (DI) and Artificial Intelligence (AI) reduces risk and frees resources for new data driven opportunities. Learn how Trestle Group supports their clients with AI integrations into their Enterprise Data Management programs.

    You will walk away with a deeper knowledge of how to:
    - Build the essential Data Management foundation for continued compliance
    - Use Artificial Intelligence to manage and improve compliance accuracy and efficiency
    - Bring together AI and DI to explore new business opportunities
    - Combine Data Management maturity with leading-edge technology to automate reliable and cost-effective compliance
  • Prognosis for UC Live Demo [May 2019]
    Prognosis for UC Live Demo [May 2019]
    Chuck Geisler, Senior Solutions Engineer Recorded: May 15 2019 35 mins
    Join one of our Senior Solutions Engineers for a live demo of Prognosis for Unified Communications
  • Verizon Threat Research Advisory Center Monthly Intelligence Briefing (MIB)
    Verizon Threat Research Advisory Center Monthly Intelligence Briefing (MIB)
    John Grim, Senior Manager, Investigative Response - America Recorded: May 15 2019 70 mins
    Join us—the Verizon Threat Research Advisory Center – for our Monthly Intelligence Briefing (MIB) to discuss the Data Breach Investigations Report (DBIR) and the current cybersecurity threat landscape.

    This month's theme: Data Breach Investigations Report (DBIR)

    We'll cover:
    •Key findings based on thousands of breaches analyzed
    •Threat actors, their motives and their tactics
    •Impacted victim industries and targeted assets

    Our Verizon Threat Research Advisory Center presenters will be:
    •Alex Pinto, Head of Verizon Security Research Team
    •John Grim, Senior Manager, Investigative Response - America
    •Dustin Maxwell Tobin Shubin, Threat Intelligence
    •David Kennedy, Managing Principal, Open Source Intelligence

    And then we'll turn things over to David Kennedy, Managing Principal, Open Source Intelligence to cover:
    •Current Intelligence Overview
    •Attacks and Threat Indicators
    •Latest Malware Trends
    •Significant Vulnerabilities

    If you have any questions that you'd like us to cover on the call, please send them to the following email address: Intel.Briefing@verizon.com
  • A Comprehensive SD-WAN Service for Network Innovation and Digital Transformation
    A Comprehensive SD-WAN Service for Network Innovation and Digital Transformation
    Rupesh Chokshi - AT&T, Hamza Ahmed - VeloCloud, now part of VMware Recorded: May 13 2019 63 mins
    Growth technologies of the last several years have laid the foundation for the next wave of digital transformation. The network is no longer just a set of devices, but instead an intelligent service that links together cloud and virtualization functions. Transforming the network directly supports the larger digital transformation. The WAN architecture must evolve to support these increasing demands and become a platform for innovation. SD-WAN has emerged as an integral part of this transformation by providing a robust and agile network with greater visibility and control.

    In this webinar with AT&T and VMware, hear directly from the experts how to modernize your WAN by embracing a flexible and future-proof approach to managing your WAN and improving the user experience. AT&T SD-WAN PLUS leverages AT&T’s VPN (AVPN), broadband aggregation, and SD-WAN to deliver competitive pricing and value, consolidated invoicing, proactive security and threat detection, and dramatically improved business outcomes.

    Join this webinar to:

    • Discover the advantages of SD-WAN and how it helps drive the next wave of digital transformation.
    • Learn about how AT&T SD-WAN PLUS employs transport components using VMware SD-WAN by VeloCloud VNF over the top with AT&T FlexWare.
    • Hear how AT&T SD-WAN PLUS ensures an enterprise-class solution with a cloud-first approach that provides network visibility, along with simplicity and performance assurance.
  • SD-WAN Architecture Series: The Evolution of Today’s Enterprise
    SD-WAN Architecture Series: The Evolution of Today’s Enterprise
    Makoto Ito, Senior Sales Manager at VeloCloud, now part of VMware Jun 19 2019 1:00 am UTC 60 mins
    SD-WAN is changing the way that organizations run their business. The continuum it offers enables new and enhanced offerings to become available that simplify, expand, and optimize all network activity.

    In this webinar, we’ll explore how SD-WAN architecture provides the flexibility needed to make the necessary enhancements. Which includes enablement of secure transport, expanding bandwidth for multiple applications, video offerings, and enabling sophisticated analytics, all while turning the network into a profit center.
  • Verizon Threat Research Advisory Center Monthly Intelligence Briefing (MIB)
    Verizon Threat Research Advisory Center Monthly Intelligence Briefing (MIB)
    Joshua Costa, Manager, PS Advisory Services Jun 19 2019 2:00 pm UTC 90 mins
    Join us—the Verizon Threat Research Advisory Center – for our Monthly Intelligence Briefing (MIB) to discuss threat hunting and incident detection leveraging EDR and the current cybersecurity threat landscape.

    We'll cover:
    •Incident investigation considerations - old versus new
    •Threat remediation and recovery
    •Third-party and threat intelligence integration

    Our Verizon Threat Research Advisory Center presenters will be:
    •Hayden Williams, Sr. Manager, PS Advisory Services
    •Joshua Costa, Manager, PS Advisory Services
    - David Kennedy, Managing Principal, Open Source Intelligence

    And then we'll turn things over to David Kennedy, Managing Principal, Open Source Intelligence to cover:
    •Current Intelligence Overview
    •Attacks and Threat Indicators
    •Latest Malware Trends
    •Significant Vulnerabilities

    If you have any questions that you'd like us to cover on the call, please send them to the following email address: Intel.Briefing@verizon.com


    Then tune in for an information-packed session brought to you by our very own Verizon Threat Research Advisory Center investigators, analysts, assessors, and researchers!
  • Critical Incident Response: Why Good Enough Is Just Not Good Enough
    Critical Incident Response: Why Good Enough Is Just Not Good Enough
    Valerie O'Connell, Research Director, EMA and Vincent Geffray, Senior Director, Product Marketing, Everbridge Jun 19 2019 3:00 pm UTC 58 mins
    Technology incidents happen every day to companies of all sizes, across every vertical, in all degrees of impact from inconvenient to potentially catastrophic. So, by definition, all organizations do IT incident response. The question is, how well do they do it? Research from leading IT analyst firm Enterprise Management Associates (EMA) shows that unless the response takes advantage of automation, the answer “not nearly well enough” is an understatement.

    With the average time to engage the right response team taking 1 to 2 hours, and the average time to resolve a major outage taking 5 to 6 hours, there is a definitive need for immediate and dramatic operational improvement.

    Leveraging EMA research and a case-based approach, this webinar will explain how to reduce mean time to repair (MTTR) through automated slashing of the time it takes to begin effective response. A simple method for determining the point at which it makes more business sense to invest in an improvement than it does to continue funding the status quo will also be discussed.

    Additionally, webinar attendees will learn more about:

    *Top automation drivers, indicators, obstacles, and benefits realized
    *The case for automating incident response – real numbers from real places
    *Quantifying the high cost of status quo – a conservative approach to demonstrating value
  • The Journey to Microsoft Teams - Deployment and Adoption
    The Journey to Microsoft Teams - Deployment and Adoption
    Joshua Shoemaker, VP Tech Services and Ops - Enabling Technologies | Dave Bottomley, Senior Solutions Engineer - IR Jun 20 2019 3:00 pm UTC 60 mins
    Having covered the planning and readiness phases in the first two webinars of the series, we turn our focus to the deployment and adoption phase. Now is when the rubber hits the road, so to speak. Get this wrong and the whole project can be in jeopardy, while your best made plans lay in ruin. This may seem a tad dramatic, it isn't - if you can't get your people using the new tools it is near impossible to realize ROI on a project of this scale.

    Joshua Shoemaker, VP Technical Services and Operations at Enabling Technologies, will join this session to share first hand experiences on where organizations have managed this step successfully and some learning on where others have perhaps not got this right, including the implication to project timings and cost.

    This will be an interactive session with questions throughout and a dedicated Q&A at the conclusion of the presentation. If you are managing, deploying or just thinking about Microsoft Teams, you do not want to miss this webinar.
  • BEC attack methods, and how to stop them
    BEC attack methods, and how to stop them
    Corie Chung, Chief Strategy Officer - Perception Point; Benny Reich, VP Products - Perception Point Jun 25 2019 2:00 pm UTC 30 mins
    If you're in email security, you probably know that BEC is something to be worried about. It's very hard to detect and plays very well on human vulnerabilities. But do you really understand how this attack works? Did you know that BEC isn't just social-engineering but also relies on payload-based attacks? Did you know real-time prevention (and not detection) of BEC attacks is possible with the right techniques?

    Join our Chief Strategy Officer and VP Products to learn more about:
    1. What BEC really means
    2. How BEC attackers think and how they work their way into your organization
    3. Real-life examples of BEC attacks
    4. How you can better protect your company
  • Prognosis for UC Live Demo [June 2019]
    Prognosis for UC Live Demo [June 2019]
    IR Senior Solutions Engineer Jun 26 2019 3:00 pm UTC 45 mins
    Join one of our Senior Solutions Engineers for a live demo of Prognosis for Unified Communications
  • 5 Ways VMware SD-WAN Enables Network Transformation
    5 Ways VMware SD-WAN Enables Network Transformation
    Ramnath Shenai, Senior Technical Product Manager at VeloCloud, now part of VMware Jun 26 2019 5:00 pm UTC 60 mins
    Traditional WAN was built with the assumption that all applications would be hosted at a centralized on-premises data center. In this model, traffic forwarding was based on destination IP. Enterprises today are migrating slowly but steadily to cloud-based applications, either in the form of IaaS or SaaS. With this dramatic shift in where the applications reside, organizations must reevaluate their approach to WAN architecture and pursue a solution that ensures predictable application performance leading to a network transformation.

    SD-WAN helps solve this challenge and much more. VMware SD-WAN by VeloCloud provides enterprises with the ability to leverage Internet links to connect to the Cloud both public and SaaS, instead of backhauling that traffic to a data center. Some applications will still reside in the data center, so businesses need application visibility at the edges and application-based traffic forwarding to their respective destinations.

    This webinar will explore multiple SD-WAN use cases for enterprises looking to begin their SD-WAN journey and outline the unique features and benefits VMware SD-WAN provides.
  • Introduction to SNIA Swordfish™ Features and Profiles
    Introduction to SNIA Swordfish™ Features and Profiles
    Richelle Ahlvers, Broadcom Jun 27 2019 4:00 pm UTC 60 mins
    Swordfish School: Introduction to SNIA Swordfish™ Features and Profiles
    Ready to ride the wave to what’s next in storage management? As a part of an ongoing series of educational materials to help speed your SNIA Swordfish™ implementation in this Swordfish School webcast, Storage standards expert Richelle Ahlvers (Broadcom Inc.) will provide an introduction to the Features and Profiles concepts, describe how they work together, and talk about how to use both Features and Profiles when implementing Swordfish.
    Features are used by implementations to advertise to clients what functionality they are able to support. Profiles are detailed descriptions that describe down to the individual property level what functionality is required for implementations to advertise Features. The Profiles are used for in-depth analysis during development, making it easy for clients to determine which Features to require for different configurations. They are also used to determine certification / conformance requirements.

    About SNIA Swordfish™
    Designed with IT administrators and DevOps engineers in mind to provide simplified and scalable storage management for data center environments, SNIA Swordfish™ is a standard that defines the management of data storage and services as an extension to the Distributed Management Task Force’s (DMTF) Redfish application programming interface specification. Unlike proprietary interfaces, Swordfish is open and easy-to-adopt with broad industry support.
    Your one stop shop for everything SNIA Swordfish is https://www.snia.org/swordfish.
  • SD-WAN Digital Experience: The “Power of One” at your fingertips
    SD-WAN Digital Experience: The “Power of One” at your fingertips
    Fan Gu, Product Line Manager at VeloCloud, now part of VMware and Mark Winer, Senior Director WE Connect Portal Jun 27 2019 5:00 pm UTC 60 mins
    Every day you’re challenged to keep customers and employees satisfied and productive.

    Shouldn’t that goal also apply to you and your team?

    As technologies have advanced and converged, we have gained even greater visibility into the performance of networks and the applications that depend on them. Today, software-defined wide area networking (SD-WAN) enables near real-time dynamic changes in routing and security policies. While these capabilities may conjure up images of a large Network Operations Center, the "power of one" is already at your fingertips—quite literally.

    In this webinar, you will learn:
    How you can manage SD-WAN (and other solutions) on any device, anywhere
    Insights into the SD-WAN Management Tool, as used on both desktop and handheld devices

    Don’t miss out: reserve your seat today!
  • How Mexico's Future is Linked to IoT
    How Mexico's Future is Linked to IoT
    Ignacio Perrone, Research Manager, Latin America, Digital Transformation, Frost & Sullivan Jun 27 2019 5:00 pm UTC 60 mins
    The Internet of Things is one of the fastest growing technologies in Mexico. What are the drivers and restraints behind that trend? How are different verticals adopting IoT? What is the full revenue-generating potential of IoT in the country toward 2022? Finally, what do you need to start planning your IoT deployment?

    Key Takeaways:

    • Learn about the IoT opportunities today and in 2022
    • Identify the verticals that are adopting IoT the fastest
    • Discover the key steps to launch an IoT project
  • Managed Multi-Cloud SD-WAN with AWS and Azure: Top 5 Considerations and Benefits
    Managed Multi-Cloud SD-WAN with AWS and Azure: Top 5 Considerations and Benefits
    Mostafa Mansur (Sr Director, Product Management) Jul 2 2019 9:00 am UTC 42 mins
    At a friendly hour for our European audience:
    When connecting to AWS or Azure, you know your application and all of its architectural elements may move and scale elastically based on your design considerations. Or you may have embraced serverless computing and Kubernetes orchestration. This poses an insurmountable challenge for the traditional MPLS WAN, and a difficult one even for most SD-WAN solutions. User experience and productivity suffers. A Managed SD-WAN designed to meet these challenges removes operational burden by delivering visibility, optimal connectivity, security, and application performance with zero CAPEX and minimal turn-up time. In this educational 30 minute webinar, we will describe how a managed SD-WAN service addresses the following:
    • Why is Managed SD-WAN superior to traditional backhaul architectures for IaaS?
    • How can you connect to AWS or Azure without the burden of deploying additional VPC or VNET instances?
    • How can you ensure optimal performance at a global scale?
  • How to Deliver Value in the Face of a Critical Event
    How to Deliver Value in the Face of a Critical Event
    Prashant Darisi, VP Product Management, IT Alerting, Everbridge Jul 2 2019 3:00 pm UTC 39 mins
    The role of the CIO & CISO is becoming more challenging as critical IT events are happening at a growing pace across Service Management, IT Operations, Security Operations and Development Operations. Cloud solutions with a platform approach to response automation, communications and collaboration are essential to meet these challenges and enable CIOs & CISOs to deliver business value during critical events.

    CIOs have shared across various forums that increased business costs of outages and increased risks of breaches in the face of shrinking budgets, along with the imperative to driving efficiency, increases their odds of striking out.

    What you will learn on this webinar:
    * Best practices on how to better manage IT risks/threats and minimize the impact on your business
    * How leading enterprise customers are delivering business value today during critical IT events
    * Key insights on inefficiencies, costs and savings to help drive smart investments and ROI
  • How to Empower the Modern Workforce to Collaborate with Microsoft Teams
    How to Empower the Modern Workforce to Collaborate with Microsoft Teams
    Pat Finlayson, Go-to-Market Manager, Insight and Bradley Howe, Territory Channel Manager, Microsoft Jul 3 2019 1:00 pm UTC 33 mins
    Combining chat, instant communication, file storage and meeting scheduling into one unified platform, Microsoft Teams™ empowers today’s modern workforce to collaborate, strategise and innovate like never before.

    Watch the webinar to hear from Insight and Microsoft experts as they discuss how you can create a shared workspace with Microsoft Teams.
  • How to Ensure a Healthy UC Environment and Great User Experience
    How to Ensure a Healthy UC Environment and Great User Experience
    Martin Smith Jul 9 2019 9:00 am UTC 30 mins
    Today’s UC and collaboration environments are highly complex, often spread across multiple locations using multi-vendor technology.

    During this seminar Martin Smith, Solutions Engineer at IR, will address the challenges of ensuring a reliable and healthy unified communications and collaboration environment under increasing complexity. Exploring how you can maximise a positive user experience for your customers and stakeholders - from inside out to outside in - from a single view.

    What you will takeaway from this session:
    How to troubleshoot and manage a multi-tenant and multi-vendor UC and collaboration environment
    How to measure and manage user experience from one platform to another.
    What to look for when operating and troubleshooting your multi-vendor, multi-tenant UC and collaboration environment.
    How SLA testing before rolling out a cloud based UC and collaboration environment can increase positive user experience.
  • [Ep. 1]: The Future of Collaboration is Teams - How to Achieve Success
    [Ep. 1]: The Future of Collaboration is Teams - How to Achieve Success
    Irwin Lazar, VP and Service Director, Nemertes Research Jul 9 2019 3:00 pm UTC 60 mins
    Collaboration apps like Cisco Webex Teams, Google Hangouts Chat, Mattermost, Microsoft Teams, RingCentral Glip, and Slack are rapidly taking over the workplace, enabling groups to communicate in context and weave together workflows and data.
    • But how to do organizations successfully adopt team collaboration?
    • How do they integrate it into their existing application and collaboration environment while meeting governance, security, and compliance requirements?
    • And how do they drive user awareness and adoption?
    In this webinar we’ll look at the trends around team collaboration and the characteristics of successful deployments and provide a roadmap that IT leaders should follow to measurable business benefits.
  • How Mattermost uses Mattermost to maximize efficiency
    How Mattermost uses Mattermost to maximize efficiency
    Lindsay Brock, Head of Product and Lauren Nguyen, Director of Product Marketing Jul 9 2019 6:00 pm UTC 45 mins
    Over the years, the Mattermost team has refined the workflows and processes we use to collaborate within teams, across teams, and around the world. From channel-naming conventions to release workflows, we’ve optimized our use of Mattermost to streamline our development cycle.

    Join Lindsay Brock and Lauren Nguyen of Mattermost to learn how our team uses workflows to maximize productivity while maintaining high standards for software quality.

    You’ll learn:

    » The Mattermost R&D team’s process for shipping new versions of Mattermost every month

    » How our team maximizes collaboration and streamlines coordination using Mattermost and other tools

    » Tips for using effectively using Mattermost in the development lifecycle
  • The Evolution of SD-WAN as a Platform
    The Evolution of SD-WAN as a Platform
    Steve Woo, Co-Founder and Senior Director of Product Management at VeloCloud, now part of VMware Jul 10 2019 1:00 am UTC 49 mins
    Enterprises are transforming their business to stay competitive in today’s rapidly changing digital world and IT must keep pace with these evolving business requirements. Enterprise WAN is no exception--enterprise IT must transform the WAN edge to be the cloud and compute edge, to ensure end-to-end application performance and continuity, and to do all of this and more in an agile, scalable, secure and cost-effective fashion.

    SD-WAN has emerged as the enabler of WAN transformation. It has quickly evolved in a few short years from a connectivity infrastructure to a services platform. An ideal SD-WAN platform must encompass built-in and extensible security, support services such as analytics and application performance monitoring, an optimized migration path to a hybrid/multi-cloud strategy, and much more.

    Join this webinar to learn more about the vision and evolution of SD-WAN as a platform, and why VMware is the undisputed leader to deliver this vision. Steve Woo, senior director of product and co-founder of VeloCloud, now part of VMware, will share his insights based on years of experience in the SD-WAN space.
  • The Evolution of SD-WAN as a Platform
    The Evolution of SD-WAN as a Platform
    Steve Woo, Senior Director of Product Management at VeloCloud, now part of VMware Jul 10 2019 8:00 am UTC 49 mins
    Enterprises are transforming their business to stay competitive in today’s rapidly changing digital world and IT must keep pace with these evolving business requirements. Enterprise WAN is no exception--enterprise IT must transform the WAN edge to be the cloud and compute edge, to ensure end-to-end application performance and continuity, and to do all of this and more in an agile, scalable, secure and cost-effective fashion.

    SD-WAN has emerged as the enabler of WAN transformation. It has quickly evolved in a few short years from a connectivity infrastructure to a services platform. An ideal SD-WAN platform must encompass built-in and extensible security, support services such as analytics and application performance monitoring, an optimized migration path to a hybrid/multi-cloud strategy, and much more.

    Join this webinar to learn more about the vision and evolution of SD-WAN as a platform, and why VMware is the undisputed leader to deliver this vision. Steve Woo, senior director of product and co-founder of VeloCloud, now part of VMware, will share his insights based on years of experience in the SD-WAN space
  • What is the Value of IT?
    What is the Value of IT?
    George Spalding, EVP of Pink Elephant and Vincent Geffray, Senior Director, Product Marketing of Everbridge Jul 10 2019 3:00 pm UTC 60 mins
    Every IT consultant and social media pundit talks a great deal about the importance of IT delivering more value to the Business. But what exactly is IT value?

    A number of current frameworks are focusing on three key elements in the quest to more clearly define IT's value to the Business: Quality, Speed and Cost. Straight cost-cutting measures (i.e. 10% across the board) have often proven counter-productive to both Speed and Quality and, subsequently, actually reduced the value realized the Business. Quality and the pursuit of perfection makes sense to everyone but often forces a significant trade-off with Speed (Business needs it to be complete and perfect by this Thursday)! Many IT shops are beginning to zero in on Speed and Time-to-Market as the primary areas of improvement.

    Join George Spalding, EVP of Pink Elephant and Vincent Geffray, Senior Director, Product Marketing of Everbridge as they discuss real-world IT time-to-market strategies.
  • Digital Transformation and SD-WAN Architecture: a CIO Perspective
    Digital Transformation and SD-WAN Architecture: a CIO Perspective
    Steve Woo, Co-Founder and Senior Director of Product Management at VeloCloud, now part of VMware Jul 10 2019 5:00 pm UTC 60 mins
    Digital transformation has fundamentally changed how organizations across the globe conduct business. The success of an enterprise’s digital transformation will ultimately determine the rise or fall of that organization.

    While IT transformation—the enabler of digital transformation—is easily identifiable in enterprise data centers, branch offices have started to catch up. SD-WAN is the platform that leads enterprise edge transformation — the next frontier of IT transformation.

    What are the top concerns of CIOs when it comes to the edge transformation? What are the tools and best practices available from a CIO perspective? Join this webinar to hear Steve Woo, co-founder of VeloCloud, now part of VMware, discuss SD-WAN architecture, deployment models, and emerging features, and how SD-WAN is a transformative tool that helps organizations add customer value, improve economics, and mitigate risks while reducing costs.
  • A new security nightmare: How drives, messaging, etc. are a risk we can’t ignore
    A new security nightmare: How drives, messaging, etc. are a risk we can’t ignore
    Yoram Salinger: CEO - Perception Point, Michael Aminov: Founder & Chief Architect - Perception Point Jul 16 2019 2:00 pm UTC 48 mins
    Wide adoption of new cloud collaboration apps (e.g. OneDrive, Slack, etc.) is creating many new security blindspots that are ripe for hackers to leverage. As more and more companies use these tools to communicate with customers, suppliers, and partners, and insider threats remain a challenge, IT decision makers should adapt and plan how to protect their organization from these new attack vectors.

    Join our CEO and Chief Architect to learn more about:

    1. How these tools are being adopted across the enterprise

    2. What are the specific security risks they pose

    3. How you can effectively manage this new level of complexity, and close the gaps
  • Managed SD-WAN Visibility and Provisioning
    Managed SD-WAN Visibility and Provisioning
    TBD Jul 16 2019 5:00 pm UTC 45 mins
    Ensuring networks are set up, configured and remain optimized at scale in
    an increasingly distributed IT environment is paramount for any enterprise.
  • Verizon Threat Research Advisory Center Monthly Intelligence Briefing (MIB)
    Verizon Threat Research Advisory Center Monthly Intelligence Briefing (MIB)
    John Grim, Senior Manager, Investigative Response - Americas Jul 17 2019 2:00 pm UTC 90 mins
    Join us—the Verizon Threat Research Advisory Center – for our Monthly Intelligence Briefing (MIB) to discuss the current cybersecurity threat landscape.

    This month's theme: VIPR (VTRAC) Incident Preparedness Report

    Our Verizon Threat Research Advisory Center presenters will be:

    •John Grim, Senior Manager, Investigative Response – Americas
    •David Kennedy, Managing Principal, Open Source Intelligence

    This webinar will also cover:

    •Current Intelligence Overview
    •Attacks and Threat Indicators
    •Latest Malware Trends
    •Significant Vulnerabilities

    If you have any questions related to social attacks and data breaches that you'd like us to cover on the call, please send them to the following email address: Intel.Briefing@verizon.com

    Then tune in for an information-packed session brought to you by our very own Verizon Threat Research Advisory Center investigators, analysts, assessors, and researchers!
  • SD-WAN Architecture Series: The Evolution of the Enterprise WAN
    SD-WAN Architecture Series: The Evolution of the Enterprise WAN
    Michael Leonard, Product Marketing Manager at VeloCloud, now part of VMware Jul 17 2019 5:00 pm UTC 60 mins
    In this webinar we will look at the drivers contributing to the changing architecture of the enterprise WAN. We will examine how the WAN is transforming into a software-defined WAN.

    You will learn about:
    •Limitations of conventional WAN
    •Use case for WAN optimization
    •Development of the Hybrid WAN
    •Evolution to SD-WAN
  • SD-WAN Architecture Series: The Evolution of Today’s Enterprise
    SD-WAN Architecture Series: The Evolution of Today’s Enterprise
    Robert Lonie, Systems Engineer at VeloCloud, now part of VMware Jul 18 2019 8:00 am UTC 60 mins
    SD-WAN is changing the way that organizations run their business. The continuum it offers enables new and enhanced offerings to become available that simplify, expand, and optimize all network activity.

    In this webinar, we’ll explore how SD-WAN architecture provides the flexibility needed to make the necessary enhancements. Which includes enablement of secure transport, expanding bandwidth for multiple applications, video offerings, and enabling sophisticated analytics, all while turning the network into a profit center.