Collaboration and UC

Community information
Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.
  • Join us on October 9th to learn how you can reduce costs and boost productivity with an enterprise-grade communications platform integrated into your favorite business apps like Salesforce, Zendesk, Office 365, and others.

    This live demo will show you how easy it is for team members to initiate PSTN calls and SMS, host meetings and video conferences, view screen pops with relevant information, and more, without having to click from one tool to another --from anywhere, any time.

    Our Sales Engineer will walk you through how it works and answer your questions. You’ll see:

    •How to place calls with one click from within your business apps
    •How to view customer profile and communications history
    •How to add and manage users
    •And more!
  • Featuring Ben Person, Manager, ServiceNow Delivery, Dell Services, this video provides an overview of how the combined capabilities of Dell IT service management and ServiceNow helps you easily align IT with your business objectives. Learn how Dell Services can help ensure seamless service, proactive and responsive interaction and quality delivery.
  • Featuring Paola Arbour, Vice President, Services IT, Dell Services, this video provides an insight into the Service Integration and Management (SIAM) function. It helps understand how you can benefit from the flexibility and innovation of multisourcing and standard services, while delivering integrated services to the business.
  • In this webinar with CenturyLink, discover 5 steps to take today to move toward a secure, fast and flexible hybrid cloud environment. Best practices and use cases are discussed, along with tips and critical questions you should ask your provider before getting started. We will also offer insight around things to avoid and share common, real-world issues that IT managers face when starting their hybrid cloud journey.

    This webinar is the third in NetApp’s Hybrid Cloud Exchange Webinar series. Follow this series to discover industry-leading insights, partnerships, and resources to help you embrace the hybrid cloud on your terms.
  • Few people actually calculate the true cost of bad meetings, in fact, the Harvard Business Review discovered:

    - 15% of an organization's time is spent in meetings
    - 67% of meetings are rated as ineffective
    - 92% of people multitask in meetings
    - $32 Billion dollars is wasted in bad meetings

    The reality is, meetings are still a crucial part of running an effective business. The value of effective meetings saves companies an average $2,600 per employee per year.

    In this webinar, you'll learn how to save time + money through the power of Integrated Meetings, we'll show you a process we've taken over 15+ years of research to perfect and refine meetings that you can apply immediately in your company and with your team.
  • There are many ways in which people approach adding real-time communications with WebRTC to their service. While the dominant approaches are probably self development and using a WebRTC PaaS vendor, there’s a wider range of approaches.

    In this session, Tsahi Levent-Levi, consultant and analyst of everything WebRTC, will go over the various approaches, revealing their advantages along with real vendor use cases.
  • Join GolfNow, Golf Channel's online tee time booking service, to hear best practices on deploying a contact center solution and effectively integrating it with Salesforce CRM. GolfNow engages golfers over the phone, with desktop and mobile web and applications. GolfNow’s contact centers support a team of customer service agents, distributed across multiple cities who support more than 6,000 quality courses. Find out how GolfNow has been able to:

    - Reduce Support Costs and Optimize Scheduling
    - Handle in-bound service and support calls over the phone
    - Tightly integrate management and reporting with Salesforce
    - Use skill-based routing to efficiently direct inbound service and support calls to different agent groups
    - Improve communications between multiple call center locations
    - Improve quality through call recordings
    - Improve customer satisfaction with queue callbacks and voicemail routing
  • As enterprise customers migrate applications to the cloud, Service Providers are experiencing a need to modernize WAN offerings to meet customer demand for bandwidth and connecting customers to the cloud with confidence.

    Software-Defined WAN (SD-WAN) is a new technology enabling SPs and their enterprise customers alike to align their WAN architectures to the new cloud computing paradigm.

    In this webinar, Parag Thakore, Director of Product Management, and Kangwarn Chinthammit, Director of Solutions Marketing, go through top Service Provider SD-WAN considerations and real-world success stories with a live demo. Service Providers will learn how to offer SD-WAN as a service to increase profitability, deliver differentiated services and increase flexibility.
  • File sharing is the single most common activity on corporate networks and between companies, and email is still the most-used channel for file sharing. It’s easy, it’s ubiquitous, and it gets the information to its destination with a single click. So what’s the problem with sharing files via email?

    Register today to hear Michael Osterman, President of Osterman Research, and Peter Brown, Director of Product Marketing, Intralinks, review:

    •The drawbacks and costs of relying on email for file sharing
    •The problems organizations face when employees turn to consumer-grade file sharing tools as a solution
    •The steps that organizations should consider for enterprise collaboration

    All registrants will receive a complimentary copy of the Osterman Research report “The Critical Need for Enterprise-Grade File Sync and Share Solutions,” including data from an in-depth survey on file sharing practices.
  • Are you communicating with your customers the same way you did 5 years ago? As technology evolves, so do your customers’ communication preferences. The customer service industry has seen a significant increase in SMS (aka texting) due to its ability to deliver convenient, proactive service for today’s on-the-go customer. Register for our webinar to learn how SMS technology can help you lower wait times and keep your customers informed.

    In this webinar you’ll learn how SMS can:
    - Reduce wait times and lower call volumes
    - Help you stay proactive with your customers
    - Mitigate risks for your business or customers
    - Pair well with other communications solutions
  • If your company is like most other payment processing organizations, you currently own a disparate collection of payments systems and applications that are expensive, overly complicated and difficult to maintain. These mismatched components take up most of your resource and budget just to keep them running, leaving no time for you to actually move your business forward. The rapid uptake of new technologies and alternative channels will make it even harder for payment processing companies to make good business decisions and stay competitive. During this Webinar, Kevin Johnson and Christopher Souser will talk about how you can reshuffle the deck to strengthen your house of cards and generate additional business value.
  • Today’s customer demands service when and where they choose, and cloud based solutions are the quickest and most cost effective path to meeting this critical need. This means your agents need user-friendly desktop tools as well as access to the most relevant customer data so they can resolve issues quickly and deliver a positive customer experience.

    The Five9 Freedom Release makes this possible with a modern user interface called Agent Desktop Plus that links customer context from different channels and pushes dynamic guidance to agents. It also provides your agents with a single application, with rich customer context and insight, that guides the agent through resolution. This consistent insight empowers agents to engage with today’s connected customer.

    This webinar will teach you how to:
    •Improving agent productivity with the modern, intuitive browser-based design
    •Personalizing your customer experiences with customer profiles, context and cross channel history
    •Engaging agents with the new workflow using graphical cues and agent assistance tools
  • Getting more from your UC investment:
    Using Cisco APIs and SDKs to extend Cisco functionality directly to your users

    Cisco provides APIs and SDKs which allow users to integrate their existing or new products on top of Cisco's UC platforms. Most customers don't realize these features are available to them out-of-the-box with their Cisco products.

    Join us for a discussion and demonstration of how some of these APIs and SDKs, including the Jabber SDK, AXL API and other UC specific integrations that Cisco packages with their popular UC products.

    In 2014, Hogan-De Paul joined the ranks at NYC-based Akkadian Labs as an experienced software engineer, specializing in custom Cisco Collaboration software with the company. His day to day role consists of gathering customer requirements, designing, testing, and implementing custom software solutions on top of Cisco VoIP platforms. Previously, Peter has also worked on configuring Cisco device firmware and technical marketing for VoIP based services. Peter graduated in 2013 from the New Jersey Institute of Technology with a degree in Software Engineering, with previous education credits from Rensselaer Polytechnic Institute and Stevens Institute of Technology.
  • Learn how to use the latest advances in cloud communications to activate your customer data and call activity into profitable sales accelerators. Every day, you collect more data in your CRM and telephone call reports. 8x8 will show you how to turn that data into higher close rates and more satisfying customer engagement experiences and provide you the analytics tools required to measure the results.
  • Grow your business, not your IT. Cloud technology is helping early stage companies focus on rapid growth by eliminating the burden of IT. Come join us to learn about a cloud enabled business management solution that can scale easily to support your business growth.
  • WebRTC technology is quickly transforming video conferencing as we know it, making video more accessible than ever before. We wanted to find a better way to meet right within the browser, so we incorporated this technology into the Lifesize Cloud Web App.

    Join Lifesize Product Manager Robert Maloney as he takes you through an in-depth look at the Lifesize Cloud Web App and the benefits that WebRTC brings to video conferencing. In this webinar you will learn:

    1. The advantages that WebRTC technology can bring to your solution
    2. Best practices for incorporating browser-based video into your network
    3. How the Lifesize Cloud Web App will transform meetings throughout your company

    We will also provide a live tour of the Lifesize Cloud Web App!
  • This Friday’s live online demo showcases how RingCentral helps you collaborate with colleagues throughout the world with cloud-based voice, email, chat, SMS, audio and web conferencing. You’ll also learn about RingCentral Global Office, an additional service that allows your company to expand your current phone system to international offices in supported countries.

    See how to add your international offices’ extensions into your current account to easily manage one cloud phone system across international offices. Enjoy efficient office-to-office communications with free extension-to-extension dialing and cost-effective international calling with competitive dial plans.

    Our Sales Engineer will show you how it works and answer your questions in this lively 30-minute live demo.
  • Businesses are moving applications and communications to the cloud, which offers a unique opportunity to bridge the two with integrated capabilities. They are at a junction to break down silos and utilize tools that enable greater productivity. This webinar offers businesses an opportunity to learn how they can benefit from integrated communications and the options they need to consider.
  • Tech support at a college or university can be a daunting task to take on. Most IT departments in higher education face meeting varying support demands of faculty, staff and students that are often spread across multiple locations. This makes delivering unified service a challenge. This session will outline how Bomgar can combat such issues in the higher education setting. Attendees will hear from two customers, The University of Miami and Cape Fear Community College, who will share a glimpse into how they consolidated support efforts with Bomgar to provide a more unified and collaborative approach to tech support. Learn how both schools improved all-around success for their service desks, and how they turned tech support into a positive experience for the school as a whole.