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Collaboration and UC

  • SD-WAN for Next-Generation Retail Networks SD-WAN for Next-Generation Retail Networks Ciaran Roche, CTO, Coevolve: Kangwarn Chinthammit, Director of Solutions, VeloCloud Oct 26 2016 2:00 am UTC 60 mins
    Retailers are constantly under pressure to deliver a better in-store experience for shoppers as part of an omni-channel engagement model. Much of these changes are driving new network requirements, including in-store wireless, sensors and beacons, streaming audio and video content, and new retail management systems. Traditional store networks just cannot keep up with these demands.

    Software-defined WAN (SD-WAN) is gaining significant momentum with hundreds of retail companies as a solution to keep up with the demands of these bandwidth hungry applications, and to provide a platform to deliver next-generation services to stores.
  • How to Measure Customer Experience in a Digital World (EMEA) How to Measure Customer Experience in a Digital World (EMEA) Mike Burke - Director Product Mktg, Testing Solutions Oct 26 2016 9:00 am UTC 60 mins
    There are three pillars to understanding the customer experience that your communications technology delivers – do you know what they are? With almost infinite amounts of data available about your customers, it can be difficult to fit all of the pieces together. Join IR’s Mike Burke as he discusses the different methods you can use to measure your customers’ experience, and how to start thinking like a customer.
  • A Smart Person's Guide to Adopting Video Conferencing for Dummies A Smart Person's Guide to Adopting Video Conferencing for Dummies Josh Duncan, Senior Product Director, Lifesize Oct 26 2016 3:00 pm UTC 60 mins
    If you understand the title of this webinar, you’re one of the smart ones.

    Join us on Wednesday, October 26, as we discuss key considerations for the process of selecting a video communication tool.

    We'll discuss:

    -Security – What makes a video conferencing solution secure and why it matters to the well-being of your company.

    -Interoperability – The importance of adopting a tool that is standards-based and not a "walled garden" – especially for connecting with guests outside of your network.

    -Scalability – Why a tool needs to scale with company growth and work seamlessly across every department in your organization.

    -Rogue IT – The benefits and process of selecting a video conferencing tool that allows IT admins to take back control and standardize across large organizations.

    -Too Many Tools! – Why having too many tools is a business efficiency killer and limits the control that IT has over programs and processes.

    Join us, won’t you?
  • Spotlight on Europe: Secure Your Network for Scale and the Cloud Spotlight on Europe: Secure Your Network for Scale and the Cloud Ray Wong, Solutions Architect, EMEA, VeloCloud Networks Oct 27 2016 1:00 pm UTC 60 mins
    Security continues to be top of mind as enterprises and service providers work to implement Software-Defined WAN (SD-WAN). Security is a critical requirement for enterprises as they rely more on the Internet for wide area networking, leverage the cloud for applications and services, and adopt new SD-WAN and NFV technologies for increased agility.

    SD-WAN architectures are different and Cloud-Delivered SD-WAN offers a unique multi-pronged approach to accommodate the needs of all sizes of enterprises including the largest, as well as the service providers that serve them. Join this webinar to learn about new approaches with SD-WAN that both strengthen and simplify your security posture.
  • Best of Microsoft Ignite Best of Microsoft Ignite Siunie Sutjahjo - Senior Product Manager for Skype for Business, Microsoft | John Hand - Global Microsoft Alliance Director Oct 27 2016 4:00 pm UTC 60 mins
    Microsoft Ignite 2016 was sold out. If you missed a ticket to the biggest Microsoft show on earth, or you couldn't get to Atlanta, GA. The this will be the next best thing.
  • Boost sales productivity with 8x8 and Salesforce Boost sales productivity with 8x8 and Salesforce Alon Waks, VP Product Marketing, 8x8 Oct 27 2016 4:00 pm UTC 60 mins
    Sales managers have a dilemma. They want representatives on the phone tracking down leads, qualifying prospects, and closing business. But they also need activity reports and forecasts to manage sales operations and forecast performance. How do you get one without sacrificing the other?

    Join 8x8 VP Alon Waks in an important webinar to learn how integrating 8x8 cloud communications with Salesforce keeps representatives focused on customers rather than administration. Alon will show a real-life example of how a streamlined, automated process can:
    -Free sales reps from tedious opportunity logging and recording.
    -Provide greater visibility into the sales funnel and day-to-day activities.
    -Optimize your sales organization and operations for greater productivity.
  • Bizmatics Improves Customer Service Across Channels & Into New Line of  Business Bizmatics Improves Customer Service Across Channels & Into New Line of Business James Metzger Oct 27 2016 5:00 pm UTC 60 mins
    Join James Metzger, Marketing Vice President for Bizmatics, as he discusses how they significantly increased customer satisfaction with 8x8’s Virtual Contact Center when giving customers access to support on the channel of their choice.This success led them to expand their use of 8x8 Virtual Contact Center for their Revenue Cycle Management service department in order to provide a consistent customer experience across the various services they provide to their healthcare providers/customers.

    In this session James will discuss:
     How the company built a web centric support model to emphasize self-service when it makes sense with an easy transition to an agent on the channel of the customer’s choice when needed.

     How Bizmatics uses 8x8’s VCC to provide insight into the full customer journey to ensure that the customer experience is as positive as possible

     How 8x8 makes it easy for Bizmatics to help their healthcare provider customers focus on serving their patients and not have to worry about managing government organizations, insurance companies or nagging patients for copayments.

    Learn how Bizmatics has made customer service a competitive differentiator for their business, and how they are now using 8x8’s Virtual Contact Center to make their Revenue Cycle Management offering more competitive. By tracking and recording key calls 8x8’s VCC helps Bizmatics ensure the right payments are made at the right time so their provider customers can have a reliable revenue stream that ensures the success of their business.
  • Mobile Strategy: The Benefits of Using an Integrated Solution Mobile Strategy: The Benefits of Using an Integrated Solution Chris Marsh, Research Director at 451; Emil Stoychev Progress, Product Manager at Progress Digital Factory for Mobile Oct 27 2016 7:00 pm UTC 60 mins
    Companies have struggled to find their feet when it comes to combining technology, people and workflow in their mobile application development strategies. All too often fragmented technologies have impeded progress. As technologies mature however and mobile (as distinct from pure web development) becomes better understood, there is light at the end of the tunnel. In particular integration across the lifecycle is delivering significant productivity gains for developers and business stakeholders that makes moving from handfuls of apps to a scaled mobile app strategy more of a reality.
  • Big Data Drives Big Efficiency Big Data Drives Big Efficiency Matt Aslett - 451 Research Director, Data Platforms and Analytics with Aali Masood, Senior Director, Oracle Nov 1 2016 4:30 pm UTC 60 mins
    Improving the efficiency of existing processes is critical for enterprises, and one of the first proof points of many big data projects. In the long-term enterprises may be looking for big data to generate revenue from new projects and applications, but proving the potential benefits by improving the efficiency of existing business processes – such as optimizing supply chains, or accelerating compliance – is a good place to start. Additionally, operating more efficiently at lower cost and with lower risk enables an organization to redirect budget towards driving growth.

    Join Oracle and 451 Research for a webinar exploring how to make this operational efficiency possible through a combination of data management, statistical analysis and visualization.
  • Build the Rocket for Your Journey Build the Rocket for Your Journey Eva Tsai, VP Marketing and Business Operations, vArmour Nov 1 2016 6:00 pm UTC 45 mins
    Eva Tsai will share her experience as a woman in tech charting a journey spanning multiple disciplines and excelling as a strategic business leader, her thoughts on the challenges women are facing, both in entering and advancing in their careers, and what her recommendations are on both professional and personal fronts.

    Presenter Bio:
    Eva has extensive experience leading go-to-market transformation and managing company telemetry to drive growth worldwide. Her innovation and leadership has been recognized with significant industry awards and patents. She was selected by Silicon Valley Business Journal in 2015 as one of Silicon Valley's 100 Most Influential Women and won the 2014 Marketer That Matters™ award, sponsored by The Wall Street Journal. At vArmour, Eva has transformed the company into a growth machine via innovative and well-executed go-to-market strategy, insightful telemetry, and process optimization. vArmour has been named a “Company to Watch” by TechCrunch and a "Cool Vendor" by Gartner. Prior to vArmour, Eva held strategic roles at Citrix, BroadVision and Oracle. Eva holds a BS and a MS in Computer Science from Massachusetts Institute of Technology.
  • Securing Information: How To Mitigate with a Data-Centric Security Strategy Securing Information: How To Mitigate with a Data-Centric Security Strategy Doug Cahill, Analyst at Enterprise Strategy Group (ESG), Lynne Courts, VP of Marketing at Seclore Nov 2 2016 3:00 pm UTC 60 mins
    Organizations collaborating with third-party entities, where employees are sharing files with individuals outside of the organization, are facing security risks at unprecedented scale. These dynamics correlate to the need for security controls such as Enterprise Digital Rights Management (EDRM) to protect sensitive information when it travels outside of the corporate firewall.
    In this presentation, analyst Doug Cahill from Enterprise Strategy Group (ESG) will discuss the findings from a recent study where over 200 IT and Security Professionals shared their views on the challenges with external collaboration, and his recommendations for best practices. Lynne Courts, VP of Marketing from Seclore will share how to build a comprehensive data-centric security strategy with such technologies as next-generation EDRM.

    Join us and discover:

    - The most vulnerable information – what types of files are regularly shared externally that pose the greatest risks
    - Industry and analyst views on where shared sensitive data needs protecting, and what defences are most effective
    - How to best design a comprehensive data-centric security strategy for shared information that will protect data, meet compliance regulations and reduce your risks
  • Challenges & Opportunities for Women in Tech Challenges & Opportunities for Women in Tech Jessica Voss, Cathy Han, Megan Lin, Hilary Stone, and Melinda Briana Epler Nov 2 2016 6:00 pm UTC 60 mins
    Join this expert panel in our Women in Tech series to discuss the current state of the industry, where the women in tech community is now and where it needs to be in terms of diversity in tech. In this panel presentation, we'll be highlighting the top challenges barring women from entering tech careers, some of the hurdles in their way as they are climbing up the leadership ladder, as well as potential solutions and learnings from personal and professional experiences.

    - Jessica Voss, Cloud Guru & IT Consultant

    - Melinda Briana Epler, Founder & CEO, Change Catalyst
    - Cathy Han, CEO of 42 Technologies Inc.
    - Megan Lin, Solutions Architect Team Lead at Dropbox
    - Hilary Stone, Support Engineering Manager at MixPanel
  • Data Analytics - Reporting and Visualisation Data Analytics - Reporting and Visualisation Manoj Pant,Managing Director, Insurance Professional Services, Dell Services Nov 9 2016 2:00 pm UTC 60 mins
    This webcast will cover how reporting and visualisation can enable the insurer for faster decision making and identifying the key areas for improvements.

    The Natural perils, globalisation, and disruption in distribution
    combined with regulatory intervention and increased
    competition has put immense pressure on insurers.
    Rapid integration of technology and life has created a
    proliferation of data, presenting unprecedented
    opportunities to use advanced analytics to leverage new
    information – about potential markets, risks, customers,
    competitors and natural disasters.
    Infusing advanced analytics capability into an insurer’s
    DNA allows you to identify new growth opportunities
    while at the same time protecting and optimising
    your enterprise.

    During this webcast you will learn:
    - Trends, implications and opportunities
    - 6 Key questions insurers are asking
    - Achieving success - how to use advanced analytics modelling methods and tools to leverage useful internal and external structured and unstructured
  • Management Vs. Employees: How Leaders Can Bridge the Power Gaps Management Vs. Employees: How Leaders Can Bridge the Power Gaps Katy Ring, Research Director, IT Services of 451 Research & Hayes Drumwright, CEO of POPin Nov 9 2016 5:00 pm UTC 60 mins
    This session will provide corporate leaders a roadmap for bridging the hierarchical gaps between management and employees to gain company-wide acceptance of transformative strategic initiatives. Serial entrepreneur Hayes Drumwright will demonstrate how to take responsibility for uncovering and fusing the inspiration potential at all levels of your organization and neutralizing the culture of fear and apathy that corrodes the team and organizational commitments of your employees.

    Attendee Take-Aways:
    • How to better implement change in today’s over-complicated, over-structured enterprise
    • Inspire the enterprise employee base to work with the same passion as the founders and
    executive team toward corporate success
    • Traverse the often confusing array of new social media tools in order to better understand
    which tool is appropriate to which situation without creating more social noise
    • Ensure a 70% success rate for new initiatives instead of the current 70% failure rate critical to corporate productivity, profitability, and viability
  • How to Cut Down Enterprise Conferencing Chaos How to Cut Down Enterprise Conferencing Chaos Josh Duncan, Senior Director, Product Management, Lifesize Nov 16 2016 4:00 pm UTC 60 mins
    We recently teamed up with Spiceworks to survey the IT community and gain a little insight into what was working and what was painfully broken with their current collaboration conglomerations. What we discovered was a hectic mess of UNinteroperability, costly feature overlap and an abundance of rogue IT implementations

    Join us Wednesday, November 14, at 10 a.m. CDT for a Lifesize worldwide webinar that will deep dive into how to eliminate the noise, get more efficient and stay connected with a scattered workforce using the right collaboration and conferencing technology.

    Josh Duncan, Senior Director, Product Management, Lifesize
    Mitch Holt, Demand Generation Manager, Lifesize
  • What Factors Kill the Customer Experience? What Factors Kill the Customer Experience? Mike Burke - Director Product Mktg, Testing Solutions Nov 17 2016 4:00 pm UTC 60 mins
    It's important to understand the factors that might have a negative impact on your customer's experience, so that you can safeguard your technology before it's too late. In part two of our series on Predictably Excellent Customer Experience, IR experts will cover some different considerations to make to help you proactively protect your customer experience, and to ensure that it lives up to your brand promise.
  • Quiet the Communications Riot in your IT Landscape: Case Study Quiet the Communications Riot in your IT Landscape: Case Study Christie Nader, Senior Director of IT, MHM Services & Alon Waks, Vice President of Product Marketing, 8x8, Inc. Nov 17 2016 4:00 pm UTC 60 mins
    When working with state and governmental agencies, it can be tough to navigate the communications divide. With ever-changing requirements and fast-paced IT landscapes, how do you keep up with your organization's demands and streamline your communications? Join this webinar to hear how MHM Services, a mental health expert, tackles the ever-changing requirements and IT landscape to deliver the highest level customer service. See how 8x8’s unified communications help alleviate headaches and enable MHM to connect with over 6,000 clinical, managerial and administrative professionals nationwide.
  • Influencing Application Performance Using SD-WAN - What you need to know Influencing Application Performance Using SD-WAN - What you need to know Steve Woo, Co-founder and VP of Products, VeloCloud Dec 1 2016 6:00 pm UTC 60 mins
    Historically, Enterprises needed to only be focused and concerned with the performance, prioritization and quality of applications hosted in the branch or inside private data centers. Traditional Wide Area Networks were able to meet these requirements for decades. This model has changed dramatically and is breaking the traditional WAN with the introduction and increased adoption of Software-as-a-Service, Infrastructure-as-a-Service, and Platform-as-a-Service along with reliance on the Internet to carry these applications to the branch.

    Join us for a detailed analysis of the right Cloud-Delivered SD-WAN architecture for delivering the best application performance, quality, control, visibility, security and reliability for applications hosted in private, hybrid and public clouds. Gain an understanding of how it is possible to achieve network-wide coordinated performance regardless of where applications are hosted.
  • Call Center Best Practices Call Center Best Practices Jeff Rumburg, Managing Partner at MetricNet Dec 13 2016 7:00 pm UTC 60 mins
    An overview of Call Center Best Practices.

    HEAR how the industry's top performing Call Centers Achieve World-Class Status!

    LEARN key strategies for Enhancing your Call Center Performance!

    APPLY Best Practices from your peers in the industry!

    In this webcast, MetricNet will share the Key Success Factors from the industry's top performing Call Centers!