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Collaboration and UC

  • Office 2007 Retirement: Upgrade the smart way today
    Office 2007 Retirement: Upgrade the smart way today Haley Hendricks, Solutions Sales Professional State and Local Government Microsoft Corporation Recorded: May 25 2017 25 mins
    Upgrade your technology for continued support, security, and functionality.

    Office 2007 retirement has pressing ramifications for your Office 2007 system. These include reduced functionality when integrating with modern versions of Office servers, no Microsoft support, and disabled features.

    Because there will be no further security updates, while products will continue to boot up, they will be at risk from hackers, unsupported features, and connected applications. In order to maintain support, an upgrade is required.

    Join this webcast to:
    - Find out key dates for Office products approaching end of extended support
    - Learn which upgrade option is right for your organization
    - Make sure you implement changes appropriately to avoid a service interruption
  • Skype for Business: What's Next?
    Skype for Business: What's Next? John Hand, IR | Bob Nash, Microsoft Recorded: May 25 2017 61 mins
    This session, co-hosted with Microsoft, will look at:
    - Why Skype for Business? Where does Skype for Business fit in to the competitive landscape.
    - How to leverage Skype for Business in your existing UC environment to maximize performance and investment.
    - What next? What's coming and how to make sure your organization can get a 'first mover' advantage.
  • How to Accelerate Task Efficiency and Cloud Productivity
    How to Accelerate Task Efficiency and Cloud Productivity Ken Jones, Consulting Director, Project Made Easy Recorded: May 24 2017 28 mins
    Adding resources (crashing) or running more work in parallel (FastTracking) are common strategies in Microsoft Project to accelerate schedules. But what about task efficiency—how long it takes to perform work?

    Learn how to speed up your project's schedule for improved cloud productivity, collaboration and valuable project management.

    Join this webcast to learn how to:
    - Add resources to a project, known as 'crashing'
    - Run more work in parallel during a project, known as 'FastTracking'
    - Improve the efficiency of your project schedule
  • Next Generation Dashboarding for Unified Communications - EMEA
    Next Generation Dashboarding for Unified Communications - EMEA Thomas Pilz - Senior Solutions Strategist - IR Recorded: May 24 2017 27 mins
    Dashboarding for IR Prognosis has moved to the next level with Live Canvas. Hear how customers are using Prognosis to improve operations and see the product in action with real life case studies for Avaya, Cisco and Skype for Business.
  • How the Right Enterprise Software Tools can Transcend your Organization
    How the Right Enterprise Software Tools can Transcend your Organization Dominique Dennihy-Bailey, Lead Trainer, BrainStorm, Inc. Recorded: May 23 2017 39 mins
    It's easy to feel lost with all the online tools and resources available these days. Office 365 makes it easy to find exactly what you're looking for, right when you need it. Having tools in place to help manage productivity, collaboration and workflow that can transcend technologies and digital transformations is key to business continuity and workload management.

    Join this webcast to:
    - Learn how to quickly search across Office 365 to find exactly what you are looking for
    - Discover relevant resources and experts within your network
    - See how Delve in Office 365 can help you and your institution work more efficiently and avoid duplicating efforts
  • The State of WAN Architecture in a Software-Defined World
    The State of WAN Architecture in a Software-Defined World Dr. Jim Metzler, Principal Analyst, Mike Wood, VP of Marketing Recorded: May 23 2017 57 mins
    Dr. Jim Metzler, Principal Analyst at Ashton, Metzler & Associates, presents a detailed analysis of network organizations’ level of satisfaction with current WAN architecture. Jim discusses the issues experienced with existing Wide Area Network (WAN) transmission services, the general interest in adopting a software-defined WAN (SD-WAN), as well as various related topics such as the differences between a DIY vs. a Managed Services approach.

    Join this webinar to learn more about:
    · Key customer use cases
    · Critical operational issues faced by enterprises
    · Setting up a project team to evaluate SD-WAN options
    · Managing existing WAN contracts
    · Building a business case for adopting a new WAN solution
  • Conversational Technologies- The Catalyst For Customer Service Experience
    Conversational Technologies- The Catalyst For Customer Service Experience Sheryl Kingstone, 451 Research; Jordi Torras, Inbenta; & Phil Jennings, Ticketmaster Recorded: May 23 2017 56 mins
    The shift of customer service from a cost center to an engagement center will spur investments in more intelligent automation and conversational approaches to service and commerce. With 76% of customers preferring digital channels to communicate with businesses, and roughly 40% choosing to chat with a business through SMS, social media or Facebook messenger, conversational technologies have forever changed the customer service experience. Learn first-hand, from industry peers, how smart chatbots are improving how businesses converse with customers, and nurture relationships across the customer journey.

    Join the 451 Group, Ticketmaster and Inbenta for this session to discover how:

    •Digital engagement will shift commerce and service from interactions to conversations [The 451 Group predicts that 80% of all customer interactions will eventually be contained in a self-service channel].

    •Customers want self-service options on their own terms, in their preferred channels, including SMS, web or mobile chat. [The 451 Group data shows 55% of survey respondents prefer self-serve tools to avoid calling a customer service agent]

    •How businesses like Ticketmaster leverage enterprise-class chatbots; key factors to include and what to to avoid when launching a chatbot pilot [55% of companies employ self-service solutions; and 26% say they plan to build a chatbot as part of their self-service strategy]
  • How Project Management Software Aligns Scheduling & Productivity
    How Project Management Software Aligns Scheduling & Productivity Dale Howard, Sensei Project Solutions Recorded: May 19 2017 64 mins
    When it comes to project management, an accurate schedule is everything.

    Without an accurate schedule, you can't effectively manage a project using Microsoft Project. However, many users aren't aware of the proper methods to follow to develop an accurate project schedule.

    Guest expert Dale Howard will show you the important techniques you need to know to create an accurate project schedule in Microsoft Project.

    Join this webcast to learn how to:
    -Create meaningful calendars with project management software
    -Use constraints and deadline dates effectively
    -Assign resources to tasks
  • Enabling Productivity & Collaboration for Enterprise & Health IT Teams
    Enabling Productivity & Collaboration for Enterprise & Health IT Teams Ashanka Iddya, CISSP, Modern Workplace Solution Specialist & George Clark, National Productivity Technical Specialist Recorded: May 17 2017 54 mins
    How are you enabling productivity and collaboration for your teams?

    Healthcare organizations can boost productivity and group collaboration by leveraging modern collaboration features in Office 365 like Office 365 Groups, Teams, Planner, and Yammer.

    Join this webcast to:
    - Learn about Office 365 Groups, the vision behind this feature, and how it boosts team collaboration
    - Get an overview of the latest collaboration features in Office 365 like Microsoft Teams and Planner
    - Experience Yammer, the latest in enterprise social capabilities and how you can use it in your organization to drive employee engagement

    This webcast is part of our Modern Workplace in Healthcare webcast series. Sign up for this session, or the entire series today!
  • Tips for Better Business Through Connected Operations
    Tips for Better Business Through Connected Operations Barbara Giamanco, Franz E. Gruber and Babette Ten Haken Recorded: May 17 2017 52 mins
    Today’s demanding business requires seamless, connected operations whether your business is retail, manufacturing, service, distribution, or the public sector. Create a secure, seamless experience that gives you the freedom to work anywhere, anytime, across multiple devices. To compete globally, you need an operational foundation that enables you to make smarter decisions, redesign business processes faster, and fuel business growth.

    Join this dynamic discussion with Barbara Giamanco, CEO of Social Centered Selling, Franz E. Gruber, Founder and Chairman at FORCAM, and Babette Ten Haken, Founder and President of Sales Aerobics for Engineers®.

    In this webcast you will learn how to:
    - Create an operational solution that evolves as your business grows
    - Trim costs and increase transparency across your organization
    - Work smarter and accelerate new product introductions
    - Deliver exceptional customer experience with personalized interactions
  • Your GPS Map to More Effective Business Process Management & Planning for 2017
    Your GPS Map to More Effective Business Process Management & Planning for 2017 Scott Helmers, Harvard Computing Group Recorded: May 16 2017 61 mins
    When you embark on a business process mapping journey, there's no one right way to document these processes.

    There are as many documentation options as there are processes. As a result, Visio 2016 provides multiple options and a wealth of capabilities so you can choose how you want to document, analyze, and improve work processes.

    Join this webcast with Scott Helmers, Partner at Harvard Computing Group, to learn how to:
    - Make flowcharts faster, easier, and better-looking than ever before
    - Use swimlane diagrams to add structure to your flowcharts
    - Leverage Business Process Model and Notation (BPMN) for when standards matter
    - Enable TaskMap, an easy-to-use Visio add-in, for process mapping
  • How to Deliver Optimized SD-WAN Segmentation for your Cloud Network
    How to Deliver Optimized SD-WAN Segmentation for your Cloud Network Fan Gu, Sr. Technical Marketing Manager, VeloCloud Recorded: May 16 2017 29 mins
    Network segmentation is essential when traffic from different customers and/or business entities must be isolated from each other. Full support for segmentation includes the isolation of management, control and data plane traffic.

    This webinar discusses:
    - Why Enterprise and Service Provider networks require segmentation
    - What is SD-WAN segmentation
    - How VeloCloud segmentation is implemented and optimized
  • 4 Reasons why you should partner with IR
    4 Reasons why you should partner with IR Todd De Rosa - Global Partner Manager, IR Recorded: May 15 2017 2 mins
    90-second video on the 4 key reasons why Service Providers, Telcos, Resellers and MSPs should partner with IR.
  • Next-Gen Content Management: Securely Storing your Files in the Cloud
    Next-Gen Content Management: Securely Storing your Files in the Cloud Microsoft Recorded: May 12 2017 61 mins
    File sharing and cloud storage are quickly becoming commonplace in the modern business.

    However, it can be difficult to know when to use one tool over another and what advantages each provides. Join us to find out how to take your productivity to the next level and become a file, sync, and share Office all-star with OneDrive for Business Next Generation Synchronization and SharePoint 2016’s wide array of new collaboration tools.

    Join this live demo to:
    - Find out when and why to use a particular tool for file sharing, storage, and collaboration
    - See how OneDrive for Business can help you get the most out of personal file storage
    - Learn how to use some of the newest features to securely store, edit, and share your documents
    - Watch how to make professional team sites in minutes

    This webcast is part of our Office 365 live demo webcast series. Sign up for this session, or the entire series today!
  • Real World Deployments of the oneM2M Standard
    Real World Deployments of the oneM2M Standard Ken Figueredo, Sookhyun Jeon, JaeSeung Song, David Wollman Recorded: May 10 2017 79 mins
    As a partner in the oneM2M global IoT standards development Partnership, TIA supports its deployment around the world. oneM2M is designed as an architecture and standards platform for IoT deployments in many industry sectors including Smart Cities, Industrial Automation, Home Automation and eHealth and Telemedicine, among others.

    Now in its second published release, it is being deployed in a number of projects.

    Now in its second published release, it is being tested for resilience as an IoT standard in a number of projects. This webcast will focus on:

    • 3 projects such as Korean Smart Cities(Busan, Ilsan) and Wise-IoT which is the Joint European-Korean project.
    • In England, U.K.’s oneTRANSPORT intelligent system trial which serves four U.K. counties. This trial involves England’s highways transportation agency and two private sector sensor-network owners over a single, interoperable IoT platform powered by the oneM2M™ standard.
    • Overview of oneM2M certification(including background of the need for oneM2M certification program).
    • Introduction of Certified Product (Target service and use cases are included per each company).
    • An update from the National Institute for Science and Technology (NIST) on its IoT-enabled Smart City Framework and oneM2M smart city collaboration.

    Speakers:
    -- Ken Figueredo, IoT Strategy Industry Advisor, InterDigital
    -- Sookhyun Jeon, Senior Engineer, Telecommunications Technology Association (TTA)
    -- JaeSeung Song, Associate Professor, Sejong University and Korea Electronics Technology Institite (KETI)
    -- David Wollman, Deputy Director, Smart Grid and Cyber-Physical Systems Program Office NIST

    To speak to TIA about oneM2M for further information, contact: Victoria Mitchell, Director, Global Standards Programs, at vmitchell@tiaonline.org.

    To learn more about oneM2M, visit: http://www.onem2m.org/
    To learn more about oneM2M certification by TTA, visit: http://www.onem2mcert.com/main/main.php

    No BICSI Credit
  • Seeding America's Technological Future Forward
    Seeding America's Technological Future Forward Nagesh Rao, Chief Technologist, Office of Investment and Innovation | SBIR/STTR | SBIR Road Tour | SBA Recorded: May 9 2017 57 mins
    Small businesses often have difficulty competing with larger technology companies due to lack of capital for their research and development (R&D) work which is crucial for getting from planning to deployment stages. The Small Business Innovation Research (SBIR) program is a highly competitive program that encourages domestic small businesses to engage in Federal Research/Research and Development (R/R&D) that has the potential for commercialization.

    Through a competitive awards-based program, SBIR enables small businesses to explore their technological potential and provides the incentive to profit from its commercialization. By including qualified small businesses in the nation's R&D arena, high-tech innovation is stimulated and the United States gains entrepreneurial spirit as it meets its specific research and development needs.

    The mission of the SBIR program is to support scientific excellence and technological innovation through the investment of Federal research funds in critical American priorities to build a strong national economy.

    Join this webcast to:
    - Learn about the SBIR/STTR programs and how they work
    - Learn how to qualify for America’s largest seed fund for small technology firms and innovators
    - Learn where to get more information, the support you need, and how to take next steps
  • Full Power mit hyperkonvergenter Infrastruktur
    Full Power mit hyperkonvergenter Infrastruktur Oliver Kaiser, Open Networks - Alexander Weinbacher, Cisco Systems Recorded: May 9 2017 41 mins
    Cisco HyperFlex Systeme kombinieren Computing, Storage und Netzwerk in einer benutzerfreundlichen Plattform. Die End-to-End-Lösung wurde mit einem vollständig softwaredefinierten Infrastrukturnetz entwickelt. Die Leistung der Storage-Plattform, die Einfachheit der Automatisierung und die Netzwerksicherheit hängen vom Infrastrukturnetz ab. Das Ergebnis ist eine integrierte Plattform mit zentralem Managementpunkt.
    Im Webinar möchten wir Ihnen ein paar Einblicke zum Thema HyperFlex geben und im Detail darauf eingehen, wie das System in weniger als einer Stunde betriebsbereit- und in eine typische Office IT Infrastruktur integriert werden kann. Welche weiteren Vorteile die vereinfachte Verwaltung im Betrieb hat, das verrät uns Oliver Kaiser im Webinar.
    Agenda:
    · HyperFlex Intro: Alexander Weinbacher, Product Specialist, Cisco Systems
    · HyperFlex Erfahrungsbericht von ONG: Oliver Kaiser, System Specialist, Open Networks
  • From the Ground Up: Building & Scaling Effective Teams, Work Flow & Resources
    From the Ground Up: Building & Scaling Effective Teams, Work Flow & Resources Todd Kirk, Manager, Product Development, Brainstorm, Inc. Recorded: May 3 2017 52 mins
    Discover a more efficient way for teams to connect and communicate quickly and easily with staff workers.

    Microsoft StaffHub is a brand new Office 365 application designed to help staff workers manage their work day. It allows managers and workers to manage schedules, share information, communicate within and across teams, and connect to other work-related apps and resources.

    Join this live webcast to see a demonstration of Microsoft StaffHub, learn how StaffHub can improve efficiency at your organization, and pick up some tips and tricks to get you started right away.

    For managers:
    - Quickly create, update and manage shift schedules for team members
    - Access team schedules, create new shifts, and change existing shifts
    - Select and distribute content and information to your team

    For workers:
    - Access your schedule information on a mobile app
    - See your upcoming shifts at a glance and review shift details, such as important notes for the day
    - Access and view shared team content on the go
    - Send instant messages to other team members
  • Sharing Screens with Wireless Connectivity
    Sharing Screens with Wireless Connectivity Michael Vanderheeren Recorded: May 2 2017 4 mins
    Michael Vanderheeren, Product Manager, Clickshare Barco provides insight into the role of IT in the enterprise and show off their new wireless connectivity collaboration product.
  • Enterprise Security and Productivity in the Age of Digital Transformation
    Enterprise Security and Productivity in the Age of Digital Transformation Ali Mazaheri, Chief Technical Architect, Microsoft; Dean Suzuki, Technology Architect, Microsoft Recorded: Apr 28 2017 25 mins
    It’s a fact: Digital Transformation is arguably the number one growth opportunity among today’s IT and business leaders. Organizations that embrace advanced technologies are attracting the best talent, optimizing productivity and creating enduring value for customers and shareholders.

    Join us to engage with subject matter experts, network with peers and learn about new innovations that will streamline operational efficiencies and reinvent the way your organization performs with the advanced security you require in the cloud era.
  • Enterprise Software in 2017: Why your CRM Matters More than Ever
    Enterprise Software in 2017: Why your CRM Matters More than Ever Jon P. Elliott, Dynamics Technical Specialist, Microsoft Recorded: Apr 27 2017 61 mins
    Today's Customer Relationship Management (CRM) sales tools and software are aiding enterprise business solutions and resource planning more than ever.

    Microsoft Dynamics AX helps enterprise organizations increase the speed of doing business by enabling people to make smarter decisions, redesign business processes faster, and fuel business success. When you can make smarter decisions more quickly, from anywhere, you can redesign business processes faster and grow business at your pace.

    Join this webcast to learn how Microsoft Dynamics AX can help you:
    - Accelerate product introductions
    - Make shop floor execution more agile
    - Introduce and maintain intelligent order fulfillment
  • Skype for Business: Monitoring Performance
    Skype for Business: Monitoring Performance David Branscome, Microsoft | John Hand, IR | Dave Bottomley, IR Recorded: Apr 27 2017 63 mins
    Skype for Business deployments can be complex, particularly in a multi-vendor environment. This session will look at how organizations can best monitor the performance of a Skype for Business deployment, what the out-of-the-box solution can manage and how it works in with Prognosis. Co-hosted with Microsoft, this promises to be a fantastic session.
  • How physical inventory can solve today's business challenges
    How physical inventory can solve today's business challenges James Wheatley, Product Line Manager, GE Smallworld Telecoms Solutions Recorded: Apr 27 2017 48 mins
    How can physical inventory improve key operational processes, such as order to cash and trouble to resolve, and help to drive revenues through increasing market share?

    Is it possible to improve the accuracy of inventory data by enabling field teams to update the inventory?


    During this session we will outline the opportunities resulting from the physical inventory challenges facing telecoms service providers. Join this session to:

    LEARN how you can accelerate time from order to cash through faster network design
    WATCH how increased visibility between physical and logical inventory can accelerate service provision
    DISCOVER how you can identify high value prospective customers, driving increased revenue and market share
  • Next Generation Dashboarding for Unified Communications
    Next Generation Dashboarding for Unified Communications Sylvain Faure Recorded: Apr 27 2017 31 mins
    Dashboarding for IR Prognosis has moved to the next level with Live Canvas. Hear how customers are using Prognosis to improve operations and see the product in action with real life case studies for Avaya, Cisco and Skype for Business.
  • Why a Secure VDI & Unified Communications Solution is Key to Business Delivery
    Why a Secure VDI & Unified Communications Solution is Key to Business Delivery Dean Suzuki, TSP, Microsoft & Derek Thorslund, Product Manager, Citrix Recorded: Apr 26 2017 23 mins
    Skype for Business is an industry-leading unified communications solution for voice, video, and collaboration. When deployed in a centralized manner for delivery within Remote Desktop Services or Virtual Desktop Infrastructure (VDI), either on-premises or in Microsoft Azure, you can maintain control and maximize security. However, there can be performance, usability, and scalability challenges with this approach.

    Citrix and Microsoft have teamed together to develop an optimized solution that offers the best of both worlds. Centralize control while delivering a consistent Windows experience of the Skype for Business client on a variety of different endpoint types.

    Join this webcast to:
    - Learn the benefits of the joint Microsoft and Citrix approach to optimized Skype for Business delivery
    - Understand the proven architecture of the solution, including unique media offload to optimize the user experience
    - Hear about customers that are using this solution today at scale
  • Digital Transformation of the Service Industry: Empowering Today's Employees
    Digital Transformation of the Service Industry: Empowering Today's Employees Todd Kirk, Manager, Product Development, Brainstorm, Inc. May 30 2017 6:00 pm UTC 60 mins
    There are hundreds of millions of frontline workers around the world working in hotels, restaurants, retail stores, on construction sites, and in manufacturing and other service-related industries. These team members are often the public face of the company, interacting with customers and making things happen.

    While they're critical to the company, frontline workers typically don't have a dedicated workspace or computer. This makes it difficult for them to get the information they need for their job. Digital transformation isn't just for corporate offices or IT teams - it's reshaping every industry.

    Join this webcast to:
    - See how Microsoft Office 365 Kiosk empowers frontline workers by giving them access to productivity tools like Microsoft Teams, StaffHub, Outlook, Yammer, and more
    - Learn what's included in Kiosk plans
    - Pick up some tips and tricks to get you started with Kiosk right away
  • Architecting the Most Secure Enterprise SD-WAN
    Architecting the Most Secure Enterprise SD-WAN Nitin Kumar, Product Manager, Sasha Nunke, Director of Marketing May 31 2017 5:00 pm UTC 60 mins
    Gartner lists security as one of its top wide area networking concerns—and for good reason: with security breaches on the rise, enterprises must work progressively harder to adequately protect customer data and intellectual property. Most organizations are already engaged with best-of-breed security technologies, but concerns persist about how seamlessly all these solutions work within a WAN to provide reliable, secure, and agile branch connectivity.
     
    This webinar discusses how a Cloud-Delivered SD-WAN—together with its comprehensive security technology ecosystem, including solutions from Fortinet, Palo Alto Networks, Zscaler, IBM, and others—helps enterprises across all industries protect critical corporate assets with best-of-breed branch, data center, and cloud security.
     
    Join this webinar to learn:
    * Enterprise network security trends
    * Advantages of a scalable SD-WAN architecture for securing your WAN
    * How to meet and exceed cloud application user requirements without compromising security
    * See a live demo showing Cloud-Delivered SD-WAN interoperability with leading WAN security solutions
  • Expanding the World of Telecommunications & Virtual Conferencing in 2017
    Expanding the World of Telecommunications & Virtual Conferencing in 2017 Microsoft Jun 1 2017 6:00 pm UTC 60 mins
    Organizations have long used Microsoft's communication solutions to drive productive meetings. But with new Skype for Business capabilities, the meetings experience has gotten even better.
    PSTN conferencing and Skype Meeting Broadcast expand the scenarios supported by Skype for Business Online.

    Join this webcast to:
    - Find out how PSTN conferencing allows users to join meetings even with restricted internet access
    - Learn about how Skype Meeting Broadcast creates a great environment for town halls and all hands calls
    - Discover how these capabilities are helping companies to deliver more productive meetings while saving time and money

    The telecommunications and teleconference landscape is rapidly growing, expanding and updating. Tune in to discover the latest tools and technologies and what's right for your business.
  • Das Versprechen von Big Data
    Das Versprechen von Big Data Philipp Putz, Sales Specialist Splunk Austria, Günter Herold, Cisco DataCenter Lead Austria, Jun 8 2017 8:00 am UTC 45 mins
    in diesem Webinar zeigen wir Ihnen wie Splunk und Cisco zusammenspielen und welchen Mehrwert Big Data Anwendungen für Ihr Unternehmen bringen.

    Splunk ermöglicht es Ihnen große Datenmengen, die durch Technologieinfrastruktur, Sicherheitssysteme und Geschäftsanwendungen generiert werden, zu sammeln,
    zu analysieren und zu verarbeiten. Durch diese Einblicke können operative Leistungen verbessert und Geschäftsergebnisse gesteigert werden.

    Die Netzwerk- und Infrastruktur von Cisco hilft Ihnen dabei eine einheitliche Hardware und Software Basis im Rechenzentrum zu schaffen, damit Sie Big Data Anwendungen reibungslos, sicher und skalierbar setzen können.

    Agenda:
    · Cisco: ASAP Data Center
    · Splunk: Erhalten Sie Einblicke in Ihre Daten, um Ihr Unternehmen produktiver, rentabler und sicherer zu machen!
    ->Was ist Operational Intelligence?
    ->Was sind Maschinendaten?
    ->Kundenherausforderungen und Customer Success Stories
    ->Warum Cisco & Splunk ein gutes Team sind
  • Getting Voice Biometrics Authentication Right in Financial Services
    Getting Voice Biometrics Authentication Right in Financial Services Dan Miller, Lead Analyst, Opus Research; Ravin Sanjith, Director, Opus Research; Interactions LLC Jun 8 2017 5:00 pm UTC 45 mins
    As financial service companies battle to build customer loyalty and increase security in the age of FinTech, providing efficient, secure and personal services is a source of competitive advantage. The rapid growth of voice biometrics authentication demonstrates it is a convenient and secure way to authenticate real customers, detect impostors and prevent fraud. 

    In this webinar, join Interactions and Opus Research as they describe the steps that financial service companies should take to incorporate voice biometrics authentication into the customer care experience. 

    Topics to be discussed include:
    • Identifying Responsibilities and Stakeholders: Contact center, security/risk management, marketing, customer care, IT, and communications infrastructure
    • Finding the Budget: Making a business case and finding the budget for voice biometrics authentication
    • Best Practices: Engaging Marketing to build customer awareness around voice biometrics
    • Preparing for Success: Anticipating the need to scale operations to accommodate new interaction patterns to suit multichannel environments
  • Data everywhere but no single view
    Data everywhere but no single view David Rowlands - 8x8 UK, Contact Centre Director. Jun 13 2017 1:00 pm UTC 45 mins
    Businesses today have a huge amount of data at their disposal, but are they making it work for them? With the typical business storing information from various sources in different places, the challenge is collating this into a usable form that is also cost-efficient.

    This is crucial, as having genuine insights into your customers’ behaviour is critical in understanding how to delight them and keep them as brand advocates. What you don’t know, you can’t change, and this session will explain how analysing existing data streams can find solutions to problems you may not have realised existed.

    - How to make your analytics work harder for you
    - What the data you already have can teach you about your customers, and ultimately improve service
    - How to make sure your data analytics is cost effective

    About David Rowlands

    David is responsible for the 8x8 Contact Centre portfolio in the EMEA region, with a passion for using technology to find solutions to business issues. With over 20 years’ experience in the integration of Voice and Data techniques to marry applications to events and drive down transactional costs and increase efficiencies, David has been recognised as a leader in his field.

    

David was the owner and founder of ICT Associates, winning the BT Voice and Data integrator of the year for his work in the design and deployment of Public Sector contact centres. He used the skills learnt to drive down costs for the private sector and featured in the Open Universities Business School as an exemplar of business techniques.
  • What Data Protection and Security Means in Education
    What Data Protection and Security Means in Education Nick Stillings, Technical Architect, Microsoft Jun 13 2017 6:00 pm UTC 60 mins
    Stay up to date with compliance and keep your data secure.

    Protecting student and teacher data is paramount for schools. With Office 365 for Education, it’s your data. You own it. You control it. And it's yours to take with you if you decide to leave the service. Microsoft uses the customer data in the Office 365 services only for the benefit of the customer—we don’t use or share customer data for commercial purposes other than to provide you with the best Office 365 service.

    In this webinar, you’ll learn how using Office 365 for Education allows for the best collaboration experience while maintaining the highest security standards.

    Join this webinar to learn how you can:
    - Safeguard your data with Office 365's transparent data protection and usage guidelines.
    - Stay up to date with ever-evolving industry compliance standards including FERPA, HIPAA, COPPA and CIPA, thanks to Office 365's free built-in security and privacy controls.
    - Use Office 365 within your school to transform learning in the classroom.

    This webinar is part of our Microsoft in education: Transforming education webinar series. Sign up for this session, or the entire series today!
  • Cloud Communications: Unlocking the Power of Team Collaboration Devices
    Cloud Communications: Unlocking the Power of Team Collaboration Devices Dean Suzuki, Technical Architect & Karan Mehta, Technology Solutions Professional Jun 14 2017 6:00 pm UTC 60 mins
    What if meeting logistics could be simple?

    Organizations have long used Microsoft's communication solutions to drive productive meetings. But with new Skype for Business capabilities, the meetings experience has gotten even better. Skype Room Systems and Microsoft Surface Hub help deliver more productive meetings, simply.

    Join this webcast to:
    - Unlock the power of the group with Microsoft Surface Hub, a powerful team collaboration device designed to advance the way people work together naturally
    - See how to transform meeting spaces ranging from small huddle areas to large conference rooms with a collaborative Skype for Business experience that's simple to use, deploy, and manage
    - Find out how to select the right system and audio video peripherals from our partners

    This webcast is part of our Complete cloud communications series. Sign up for this session, or the entire series today!
  • Compliance and Skype for Business Adoption
    Compliance and Skype for Business Adoption Aamer Kaleem, CTO, Skype for Business & Robert Cruz, Senior Director, Actiance Jun 15 2017 3:00 pm UTC 60 mins
    Microsoft’s Skype for Business (S4B) continues to experience rapid adoption as organizations seek more agile means to communicate and collaborate. Organizations of all sizes are using Skype for Business to realize productivity improvement, greater responsiveness to customer needs, and more effective internal collaboration. However, for those faced with complex regulatory demands, they must also ensure that communications are managed to comply with external regulations and internal policies, such as the disabling of specific features or enforcement of ethical boundaries between departments and groups.

    With that in mind, what issues should organizations look out for when utilizing or considering deploying S4B?

    Join Robert Cruz from Actiance with Special Guest Aamer Kaleem, CTO, Skype for Business at Microsoft Corporation as they explore this and other topics including:

    • The market drivers impacting adoption of Skype for Business;
    • Key current and upcoming capabilities of S4B;
    • How Actiance can help in harnessing S4B, while also meeting regulatory and eDiscovery demands
  • Reconcile Agile and Traditional Project Management: A Hybrid Approach
    Reconcile Agile and Traditional Project Management: A Hybrid Approach Jim Patterson, Director of Business Development, Tivitie Jun 20 2017 6:00 pm UTC 60 mins
    What could a hybrid PPM approach do for your organization?

    Gartner reports that 75% to 80% of organizations are using some form of agile project management process.

    Although agile project management has been around for many years, the way we adapt it has changed significantly, especially as project portfolio management (PPM) practices have evolved.

    In today’s businesses, technology plays a crucial role in our success, but technology can also make things more uncertain. This uncertainty has given us the motive to be more flexible and requires a “think on your feet” mentality. For this reason, we've seen a big spike in Agile PPM over the last few years. So how do we continue to deliver stability and efficiency, the result of traditional style PPM, while also giving in to necessary risks that lead to innovation and competitive edge?

    It’s simple: accept the value in each method, avoid the inevitable pains that may develop with segregation, and opt for a unified agile and traditional PPM model.

    Join this webcast to:

    - Understand the evolution of project management
    •- Gain an overview of agile project management
    - Learn the benefits of hybrid/unified PPM
    - Discover hybrid project management tools to support today's PPM
  • How to Enable Personalized Learning Through Accessible Technology
    How to Enable Personalized Learning Through Accessible Technology Dominique Dennihy-Bailey, Lead Trainer, BrainStorm, Inc. Jun 21 2017 6:00 pm UTC 60 mins
    Institutions today are faced with the challenge of integrating technology into the classroom while teaching students of all learning styles and abilities—including students with disabilities. The Office 365 suite provides students and educators with tools to adapt course work, problem solve from different perspectives, and create a more equitable space for learning in the era of digital transformation.

    Join this webcast to:
    - Discover the built-in accessibility functionality of Office 365
    - Learn how to accommodate impairments in vision, learning, mobility and dexterity, hearing and deafness, and language
    - Empower all your students to achieve more

    This webcast is part of our Microsoft in education virtual productivity webcast series. Sign up for this session, or the entire series today!
  • Supercharging Workplace Communications: The Next Level of Collaboration
    Supercharging Workplace Communications: The Next Level of Collaboration Kyle Minar, Sr Product Marketing Manager, Microsoft & Sharon Fry, Solartech Jun 21 2017 8:00 pm UTC 60 mins
    Email is still the most commonly used communication tool in the workplace. Outlook is Microsoft's most-used application across mobile and desktop, yet it has many features that users don't always know about or take advantage of.

    Join this webcast to:
    - Take your Outlook skills to the next level
    - Learn our power users' most useful time-saving tricks
    - Find out about brand-new innovations to the Outlook experience
  • Biometrics and Strong Authentication Create Opportunities for Financial Services
    Biometrics and Strong Authentication Create Opportunities for Financial Services Jean-Noël Georges, Global Program Director, Frost & Sullivan Jun 28 2017 3:00 pm UTC 60 mins
    Digital transformation is already impacting financial services, and future banking will evolve to leverage technology in ways that will have a much deeper implication to customer service than current use cases. As a result, numerous interactions between customers and digital banking will be done by using mobile devices and cloud-based platforms. Furthermore, security will be key to creating confidence in the value chain. Financial service providers are investing in bringing services to customers on personal devices, increasing the need for software/hardware security solutions for authentication of transactions. Biometrics can be leveraged for strong authentication and to comply with regional regulations.
  • Improving Business Across the Board through Modern Collaboration
    Improving Business Across the Board through Modern Collaboration Anthony Kinney, Global Black Belt, Surface Hub & Mike Gannotti, TSA, Microsoft Jun 30 2017 6:00 pm UTC 60 mins
    Join Anthony Kinney, Technical Specialist Blackbelt, as he shows you how organizations are saving time, money, and reimagining productivity with Surface Hub. In this session you will hear the background of Microsoft’s entry into the large screen space and the vision for modern collaboration. Anthony will demonstrate critical features via hard-hitting demos that will make you rethink what you’re doing in your business. He’ll also talk about where you can go to demo a Surface Hub for yourself and get started!

    Join this webcast to learn how you can:
    - Receive an overview of Surface Hub, its revolutionary impact on productivity and how you can take advantage of this
    - Watch a demo of critical features that will enable you to look at your business differently
    - Learn more about where you can experience Surface Hub yourself