Collaboration and UC

Community information
Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.
  • This live demo will show you how you can seamlessly blend business communications into your cloud work environment, transforming Microsoft Office 365 into an enterprise-grade communications hub with an easy-to-use interface that is very simple for end-users to deploy and IT to manage.

    Make it easy for employees to initiate PSTN calls and SMS, view screen pops with relevant information, automatically log the calls, and more -- without ever leaving Office 365. You’ll also see how easy it is to add new users and make changes as your business evolves with RingCentral’s cloud based communications system.

    Our expert presenter will walk you through how it works and answer your questions. You’ll see:

    •How to place calls with one click from within Office 365
    •Views of customer profile and communications history
    •Automated ticket creation from calls
  • Ever wonder what tech tools the world’s most successful companies and executives use to get so much done in one day? Recorded videos are one of them!

    Join Lifesize Product Manager Robert Maloney as he takes you through an in-depth look and discussion on how video recording and sharing can help you and your team drive success by:

    * Capturing and sharing tribal knowledge
    * Delivering training sessions globally
    * Practicing sales pitches
    * And more

    He’ll also share how you can effortlessly create on-demand videos that are instantly accessible from any location, on any device.
  • Join us for a look at the more technical aspects of Skype for Business, with a specific focus on Key Health Indicators (KHIs) and Call Quality Methodology (CQM).

    John Hand, Global Microsoft Alliance Director, will be joined by Dave Bottomley, Solutions Engineer with 11+ years experience at Microsoft, to provide a more technical deep-dive on how to best manage a Skype for Business environment.
  • The enterprise WAN is adapting to address the pervasive availability of broadband Internet, the shifting landscape for application hosting and the demands for real time applications in the branch office. At the same time enterprises have made significant investments in their existing WAN architecture infrastructure network equipment and WAN services. Many enterprises are evaluating an SD-WAN solution as a way to address the changing enterprise landscape without decommissioning their existing WAN any time soon.

    VeloCloud will guide you through various flexible starting point architectures and transition steps for SD-WAN that target maximum return while minimizing disruption and risk. Examples of how a cloud-delivered SD-WAN enables flexible transition and deployment paths will be shared.
  • Traditional reporting tools, for voice and contact center services, offer data records and static reports from the past, rather than insights for building a better future. Find out how the cloud leverages Big Data to open new insights that empower you to measure the performance factors that drive results.
  • Text Messaging (SMS) is the gateway into the wide world of messaging apps that are becoming mainstays for search, comparison shopping, product selection and all manner of digital commerce. Join Dan Miller, Lead Analyst & Founder at Opus Research, and Tobias Goebel, Director of Emerging Technologies with Aspect Software, as they describe how the organic growth in messaging services from Twitter, WhatsApp, WeChat Facetime, and others have revolutionized digital commerce, technical support and customer care.
  • Large enterprises with disparate ERP Systems are faced with business and IT challenges that shift the focus away from future growth. Come join us to learn how a cloud enabled two-tier approach can increase business agility and reduce operational costs, empowering a Future–Ready ERP strategy for your enterprise.
  • In the first two parts of our SURVIVAL GUIDE webinar series, we taught you how to not only ASSESS potential problems but also how to easily FIX your SharePoint environment.

    Now that you’ve corrected all of your issues, have your SharePoint running the way you want it, and on the right path – how can you ENFORCE your policies to make sure you don’t get lost in the SharePoint jungle again?

    Typical questions you must think about:
    * How do I enforce the changes I just made to fix my SharePoint throughout ALL the various stages of deployment?
    * Can I even monitor and detect unauthorized changes to my policies, permissions, and configurations?
    * Can I really control EVERY aspect of how SharePoint is managed by my team and end users?
    * How can I regulate what people do, what they say, or what they upload within SharePoint? * Do I have the right resources to prevent losing control again?

    Register now to join AvePoint VP of Product Management John Peluso, as he shows you how our GUIDE can empower you with complete control and unmatched governance ENFORCEMENT across all of your on-premises, hybrid, or Office 365-hosted deployments.

    No gimmicks. Just a simple guide to SURVIVE SharePoint governance.
  • Servicing the $3 Billion U.S. Healthcare Industry, CorVel is a national provider of risk management solutions for employers, third party administrators, insurance companies and government agencies. They provide claims and healthcare management for workers compensation, health, disability and liability. Using a national team of associates, they process over 180,000 claims per year resulting in $620 million in annual claims payments. Their associates which include in-take specialists, nurses and supervisors engage with injured workers and subscribers over the phone using Five9's Cloud Contact Center Software. Using a robust technology platform, CorVel has been able to save $4 Billion in annual bill review costs. Find out how:

    - CorVel uses Five9 to handle in-bound claims over the phone
    - Deploys both remote and 'brick-and-mortar' agents
    - Quickly trains registered nurses to provide phone-based consulations
    - Routes calls to specialists based on skills for injuries, care services and pharmacy
    - Eliminated customer complaints with improved up-time
    - Improved quality through call recordings
    - Improved adherence through monthly and adhoc reporting
  • Health plans push for their members to visit their primary care provider for a checkup. It improves health outcomes and reduces the medical spend from costs related to illness and disease. Like their members, health plans also need checkups that will identify the challenges to which they are increasingly exposed, such as issues around information security, revenue maximization, and staffing needs. In this webinar, we will discuss how to specifically deal with key issues related to each of these areas.
  • Learn how to use the latest advances in cloud communications to activate your customer data and call activity into profitable sales accelerators. Every day, you collect more data in your CRM and telephone call reports. 8x8 will show you how to turn that data into higher close rates and more satisfying customer engagement experiences and provide you the analytics tools required to measure the results.
  • Business requirements and technology trends are constantly on a change. Organizations are looking for partners who can provide solutions that are scalable and built on extensible architectures to support global needs with faster time-to-market and lower costs. Dell Application Development Maintenance and Support (ADMS) services cut across industries and verticals with expertise and capability in a host of technology platforms Microsoft, Java, Open source, Mainframe and other legacy platforms. We have partnered with niche players as well as leading vendors like Oracle, IBM and SAP in their database and platform solutions.

    Attend this webinar to learn how Dell Application Development and Maintenance services can help build a scalable and growth-focussed enterprise.
  • You’re almost there! Our latest SURVIVAL GUIDE webinar series taught you how to FIX everything, ENFORCE your policies, and even AUTOMATE your services.

    What’s next? The hardest part…getting your end users on board and DRIVING SUSTAINABLE SHAREPOINT ADOPTION! Just because you built a fantastic SharePoint environment doesn’t mean everyone will automatically come and use it.

    Every SharePoint admin and IT department face the same dilemmas:
    * Do we have a clearly defined adoption plan that aligns with our business objectives for SharePoint – and do we even have the resources to execute this plan?
    * What do I need to do to get my end users to truly adopt and use SharePoint voluntarily? What do I need to do to make SharePoint so simple that my end users won’t circumvent the platform and use unauthorized applications to get their jobs done?
    * How can I show that we are driving productivity through our efforts and maximizing the value of our SharePoint investment?

    A successful SharePoint rollout focuses on driving adoption and helping everyone understand the benefits of working in a new way!

    Register now to join AvePoint Public Sector Chief Technology Officer Dux Raymond Sy at 2 p.m. EST on Wednesday, September 30th, 2015 as he shows you how to meet the demands of your end users by extending SharePoint capabilities to eliminate organizational inefficiency – allowing your teams to work smarter, not harder.
  • In our SURVIVAL GUIDE FOR SHAREPOINT webinar series, we addressed the tangles and pitfalls faced by admins and departments struggling to keep up with their rapidly expanding environments. In each webinar, one of our SharePoint management experts shared with you essential tips and resources to help you navigate the SharePoint jungle.

    In five phases, our team covered how easy it can be to:

    • ASSESS the performance and security of your environment
    • FIX, control, and optimize your deployments
    • ENFORCE and regulate changes throughout SharePoint
    • AUTOMATE the steps involved in configuring, managing, and enforcing governance and compliance policies
    • Help end users ADOPT and understand the benefits of working in a new way

    Register now for the LAST segment of this series on [Insert Time and Date here]. Join our experts for a round-table discussion as they recap the key takeaways from each phase of our Survival Guide for SharePoint, and answer questions LIVE FROM THE AUDIENCE!

    Master the jungle, and watch your business thrive with SharePoint.