Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.
Have you ever watched a speaker captivate an audience merely by what they say or the way they walk into a room?
There is just something about their energy that fills the room and draws you in.They are confident, charismatic, engaging, warm, funny and powerful. This essence is called Executive Presence (EP) and you can have it too! If you want to be considered leadership material or are just ready to up-your EP game, this session is for you.
During this session, we’ll explore strategies to help you command an audience of one or thousands. We’ll walk through ways to help you be more "powerful" in the way you present yourself, and show you how small changes could have a big impact on your EP. This session designed for men and women who want to be more commanding, influential and confident in any situation.
We will focus on:
•The ways your voice and body language can impact your message…and your brand image
•Identifying powerful words and tonality; and which phrases to avoid
•Minimizing the gaps between how others see you and how you want to be seen
•Learn useful tips to help you prepare and practice for your next meeting or presentation
Dans ce webinaire, VeloCloud nous explique le rôle clé que joue la technologie SD-WAN pour permettre aux prestataires de dispenser des soins à travers:
* Segmentation du trafic tel que les dossiers médicaux des patients du trafic Internet
* La disponibilité constante du réseau pour un accès permanent aux dossiers des patients
* Le stockage sur le Cloud des données de santé des patients, tout en assurant une connectivité constante et permanente au réseau
* Accès sécurisé aux données confidentielles et sécurité par cryptage VP
* Études de cas: cas pratiques par les clients du secteur de la santé
De nos jours, la technologie joue un rôle primordial pour servir les patients, mais elle doit être en mesure de respecter systématiquement les réglementations en vigueur du secteur et d'être suffisamment souple pour s'adapter à son évolution.
SMBs make up 95% of all businesses globally and employ 70% of the workforce, yet their productivity is typically lower than large enterprises. Embracing mobile is the ideal lever to improve their competitiveness, and this is indeed what is happening. SMBs are ramping up with those saying they are moving from experimenting to investing more heavily in mobile technologies jumping from 44% to 50% in just the last year.
In this webinar you will learn:
•Why SMBs stand to gain big from mobility and how they can succeed in their mobile journey.
•The four stages - Starting, Organizing, Strategizing and Optimizing – that they typically pass through as they mature their capabilities
•How to think through mobile strategy, security, governance, user engagement, processes and business model innovation.
•The pitfalls to avoid and questions to answer at each stage to get the most out of mobile.
BoxWorks '18 comes to Europe with a Webinar focused on the new updates discussed at our annual customer conference in San Francisco, with an emphasis on how Box's innovations can help colleges and universities develop their content management strategies.
- Cloud content management for higher education
- G Suite and Office 365 integrations
- Security and compliance overview
- AI & ML technologies
With a vision to expand its offices, increase the number of supported job sites, and migrate critical applications and data to the cloud via Azure and AWS, BGE needed to adopt a new network architecture able to support future growth and opportunities. Rather than continue investing in a costly and inflexible MPLS transport that didn’t support its need for cloud connectivity, BGE sought a modernized technology solution. In this webinar, learn how BGE implemented SD-WAN via its partner, Meriplex Communications, with business changing results.
Michael Franklin, Director and CIO at BGE, Inc
Rachel Richburg, Account Executive at Meriplex
David Turner, Principal Technologist at Meriplex
This webinar will focus on understanding your own value and how you can use that to become an influential person in your industry.
Listed as one of the UK's Top Most Influential Women in Tech & an international multi-award winner for her services to Diversity & Inclusion in the Tech industry, Sheree (@nirushika) is a Consultant, Deloitte; Founder, I Am Lanka; Board-Appointed Global Ambassador, Women Who Code; Forbes, Contributor.
Sheree is a global tech outreach leader and the aim of her career is ensuring people are aware of the fantastic opportunities the tech industry has to offer & make certain that people (regardless of gender, race, social stature) are able to benefit from these & reach their full career potential.
We are proud to present this Capacity Webinar on Mongolia! Mongolia is situated strategically between the vast land masses of Russia and China, and therefore represents one of the fastest transit routes for international capacity between these countries.
This webinar will present the opportunities for investment in an exciting new market ripe with potential, both from a wholesale carrier perspective and also in terms of data centre infrastructure. Listen to presentations from the regulatory body, CITA, followed by ICN and Mobicom and then have your burning questions answered in the Q&A session.
• Learn about the existing infrastructure and business operations in Mongolia
• Get to know some of the key players in the Mongolian telecoms market
• Ask questions in the live Q&A
Moderator: Natalie Bannerman, Reporter, CAPACITY MEDIA
Uranchimeg Andrai, Deputy Director General - Communications and Postal Policy Planning Department, CITA
Zolbayar Chuluuntsetseg, CEO, ICN
Tatsuya Hamada, Chairman & CEO, MOBICOM
If you're deploying Microsoft Office 365, you owe it to yourself to see how Box can help you power a best-of-breed digital workplace.
Many businesses running Office 365 choose Box over OneDrive and SharePoint so they can improve user and IT productivity, improve content security and protection, and reduce infrastructure costs. At this webinar, you’ll hear in detail why Box and Office 365 make such a winning combination. Box offers a single cloud content management platform for securely managing all your content in one place, including:
- Seamless and secure internal and external collaboration
- Single source of truth of content for best of breed apps
- Automated business workflows across the extended enterprise
- Advanced ML/AI technologies from all major vendors
- Security and compliance for every industry and geo without sacrificing simplicity
All the rage these days is about AI, or artificial intelligence. Enterprise and business leaders do not rate AI as the most transformative technology for their Digital Customer Experience (DCX) strategies, but it's near the top. In this webinar, you'll learn:
*What is the top transformative technology and why?
*What are the adoption plans for AI in companies' DCX strategies?
*How are companies using AI in the contact center, to measure customer success, and to engage customers?
*What are the key benefits--and they key problems--with AI?
*Which AI technologies do companies plan to use?
We look forward to sharing this information with you!
The way the world works is changing. Work is done in more locations, from more devices and in collaboration with more people than ever before. Many companies at the front lines of this change are struggling to transform their technology to meet the demands of their workforce. It is true that many IT organizations have embarked on a “digital transformation” journey, but some have made slow progress due to the way work is organized in their companies and how technology is adopted. Any of this sound familiar? Join this webinar for a fresh take on how work really gets done in the modern era and how technology can enable this new approach.
Topics discussed will include:
* Current sources of friction that hamper productivity
* Barriers to collaboration and execution
* The importance of context and automation in enabling workers
* Tips for selecting technologies that map to the new workforce
From state to local governments, and throughout the public sector, employees and staff are seeking better ways to collaborate and boost productivity. But collaboration can be complicated when you're working across different teams, committees, and counties.
Judy Price, Town Clerk for the town of Truckee, California, will share her experience using Dropbox Business to save time, money, and effort, and focus on the issues that really matter to her city.
Join us in this webinar as we discuss:
- Key trends we are seeing in the public sector today
- How technology can help address pain points for city and local governments
- How implementing tools like Dropbox has helped streamline several processes in Truckee
With an ever-increasing amount of enterprise traffic driven by Public Cloud SaaS applications, security has never been more complex. Direct access of applications over the internet, while inexpensive, does not provide Enterprise-grade performance and simultaneously leaves the network susceptible to attacks. Furthermore, the traditional approach to branch connectivity involves a convoluted backhaul of traffic to a centralized firewall located in the corporate HQ or Data Center before accessing the internet.
Why does it need to be this complicated? The short answer… it doesn’t.
Join this webinar for an overview — and a deep dive — of an integrated approach to wide area networking that combines best-of-breed security and SD-WAN solutions. Experts from Palo Alto Networks and VeloCloud, now part of VMware, will discuss next generation Enterprise WAN and outline an approach that makes it simple to assure the performance and security of applications, dramatically simplify deployments with various options, and cut costs.
Successful onboarding is NOT just a matter of completing paperwork, selecting benefits, and getting a tour of the office. Getting your workforce up and running quickly and effectively will accelerate productivity. With digital workspaces, IT and HR can partner to ensure every new employee hits the ground running on Day 1.
Join ASG Technologies on Wednesday, September 26th, to hear from digital workspace expert, Taj Aljundi, and Global Head of HR, Licia Williams, on how you can quickly onboard new staff, whether employees, contractors, or consultants, with the tools and information that they need, right from the start. All while reducing your onboarding costs substantially. You’ll learn how digital workspaces:
• Support any device, anywhere – so you can engage the best talent regardless of location.
• Embed IT policies regarding security, governance, and regulatory compliance.
• Are tailored to an employee’s role, but support personalization to suit individual work styles.
• Offer a single point of control to facilitate a secure offboarding process.
Wondering how to maximize your workforce’s productivity? It all starts with their first day and your company’s onboarding process. Effective onboarding can mean 50% greater new-hire productivity, and with talent acquisition costs at 1/3 an employee’s compensation that’s a fact that can’t be ignored. Yet, many organizations struggle to develop a cost-effective and streamlined approach to technology enablement, though it’s critical to their onboarding efforts.
Get your Box Governance package set up and deployed with the Customer Success Team.
It has now been 6 months since GDPR has been adopted in the EU and as a Box Governance customer, we want to ensure you deploy and get value out of our legal and compliance solution.
Companies and institutions like Metropolitan Police, General Electrics and AstraZeneca have already entrusted their content to Box Governance.
We want to show you how you can be on top of your Industry Legal and Compliance standards by providing you a hands-on webinar "Uncovering the power of Box Governance", hosted by a member of our Box Consulting Team.
Use cases for Legal hold, Security Classification, Retention Management.
Checklist for successful deployment at scale
Questions and Next Steps
Enterprises seeking the productivity benefits of a mobile workforce have been forced to do so with mainly consumer-oriented mobile services.
The “First Wave” of mobility over the past 20 years was focused on consumers, with the features and service configurations that mattered most to individual, private users.
But enterprises are demanding change, and a range of new services, feature-sets, and delivery models are characterizing what Raúl Castañón-Martínez of 451 Research has dubbed “Second Wave Mobility.”
This webinar will explore the advent of enterprise-focused, Second Wave Mobility, including:
•Moving control over services and policy enforcement into enterprise IT’s hands.
•Integrating mobile communications with enterprise applications such as Customer Relationship Management, Workforce Optimization, Customer Experience Management and others.
•Mobile Unified Communications, “Mobile Native” and “Mobile First” communications strategies.
•Capturing, recording, logging and archiving mobile voice and text communications for compliance.
•Managing multiple user identities and personas, for separating business and private communications.
•Advanced applications such as sending and receiving text messages using business numbers.
•Cloud-based mobility architectures, private wireless and mobility models such as Private LTE.
The webinar will feature analysis and market trend data presented by Raúl Castañón-Martínez, Senior Analyst, Workforce Collaboration and Communications, of 451 Research.
Andrew Bale, General Manager of Cloud Services for Tango Networks, will present case studies and use case examples of Second Wave Mobility, including unveiling Tango Networks’ new enterprise mobile communications service and messaging application.
We all know technology can improve the customer experience, but exactly which technologies and how do we apply them? Too much technology, too quickly deployed can result in frustration and failure.
In this webinar, we will review some fascinating, real-world case studies of how companies transformed their customer experience. We'll address:
• What were their challenges?
• Which technologies were key in their transformation?
• Who ran the project?
• How did they measure success?
We look forward to sharing this information with you!
The State of California recently passed the strictest data privacy law in the United States: the California Consumer Privacy Act of 2018 (CCPA). The new law grants California residents a broad array of rights related to their personal information and requires companies to rethink their entire approach to capturing, storing, and sharing personal data.
Join Kevin Moos, President of Primitive Logic and Ian Rowlands, Director of Product Marketing, ASG, to learn:
• How this regulation affects your company, regardless of where you’re located
• What you need to do now to get ready for CCPA’s deadline of January 2020
• If you’re ready for GDPR, do you have to do anything more for CCPA?
• Useful tools and technologies to help you meet the new law’s requirements
• How you can turn CCPA readiness into a benefit (not just a cost)
The cloud is changing the way we work. Disruptive technologies and business models are creating new opportunities to engage with co-workers, companies, and customers. However, workers are using an average of four communications apps each day, checking these 10 times an hour—leading to 32 days of productivity wasted each year.
But the goal of the digital workplace should not be to just provide the technical connections, but also human connections. This is the context in which Richard Townhill, VP Product Marketing at RingCentral, will discuss:
- App overload and its impact on workflow
- Evolving market trends and communications models
- New opportunities for single app communications experiences
Richard’s presentation will be followed by a brief demo of a business workflow using the RingCentral unified app.
Security is critical when you store your data in the cloud. And that means being confident your solution protects sensitive data, maintains compliance, and ensures privacy.
We’ve made security a foundation of Dropbox Business through everything from our infrastructure design, to the admin and user security tools we provide, to the ongoing independent verification of our systems.
Dropbox Business is built on a sophisticated infrastructure that can meet—or exceed—your security needs. Join Dropbox Solutions Architect Abhishek Lahoti for a security deep dive, where we cover:
- The back-end infrastructure used for data protection
- New functionality that enables admins to layer and customize their own policies
- Independent verification and compliance measures
- Security and administration solution integrations
Rivalry and empowered customers are forcing enterprises to reconsider how they do business. ‘Digital transformation’ has emerged as a means to craft engaging customer experiences, automate business operations and fend off threats from rivals. It’s driving the need to rethink how enterprises engage and interact with customers, partners and their workforce.
To cope, business and IT leaders must conceptualize new means to align business strategy and operations with modern IT automation platforms that can create new competitive advantages.
Sheryl Kingstone, Research Vice President at 451 Research, joins Nintex Chief Evangelist Ryan Duguid and Liberty Mutual Investments Principal Technical Engineer Steve Roberts to discuss the strategic thinking and technical apparatus needed to enable new competitive advantage by:
•Describing the fundamental techniques needed to craft compelling digital transformation strategy.
•Revealing how next-generation automation platforms come together to enable and support digital business.
•Discuss how automation platforms are pragmatically applied in real-world financial services use cases.
Attendees will learn the strategy and practices needed to become digital businesses by mastering process automation as means to continuously create new competitive advantage.
AI and machine learning technologies are rapidly maturing and becoming more enterprise ready — but 83% of organisations don't yet know how to leverage AI/ML in their business.
Join us to learn how the new Box Skills makes all your business-critical unstructured content easier to find, organise, manage and protect by automating mundane processes to get to your most impactful work faster.
During this live webinar you'll learn how you can:
- Use Box Skills to manage and tap the potential inside unstructured content like videos, photos, audio and more
- Reap the value from your unstructured content — without recruiting a team of data scientists to build AI/ML from scratch
- Apply ML to your content to increase employee productivity, improve customer experience, accelerate or automate business processes, and mitigate risks
Did you know our partnership with Microsoft continues to grow? Box now integrates with Microsoft's global-scale Azure cloud platform, bringing your people, information and applications together to transform your workflows.
Box using Azure is the first product milestone in the expanded partnership between Box and Microsoft. Now customers can benefit from combining our Cloud Content Management platform with Microsoft's global-scale Azure cloud platform to:
- Simplify cross-company collaborative processes between employees and external stakeholders
- Securely manage content for the enterprise through integrations with 1,000+ best-of-breed apps, including Office 365
- Deliver new digital experiences and streamline business processes by bringing Box capabilities to their own custom apps
In this webinar, we’ll explore all this and more — and you’ll learn what the Box and Microsoft partnership means for you.
Digital transformation is gaining momentum. But even as you automate processes and make content accessible on any device, anywhere, the issue of governance looms large. As you release all that content that was previously locked up or siloed, setting up guardrails and managing access is mission critical.
Discover how Box Governance enhances protection for sensitive content, enables defensible discovery for litigation and easily defines retention and disposition schedules for files in the cloud.
In this webinar, you'll learn how Box Governance will help you:
Manage document retention and disposition policies
Conduct defensible discovery to protect yourself in litigation
Automate security classifications to prevent data leaks
Assuring UC&C service quality as you bring together multiple vendors and platforms into your complex, hybrid infrastructure is an everyday challenge. Getting to root-cause quickly so you can reduce MTTR is a requirement.
Learn from our NETSCOUT Engineers, Rene Alvarado and Leon Li, both who bring over 20 years of experience working with the Fortune 100, deploying UC &C and solving the most critical business application performance problems.
In this 60 minute interactive presentation, featuring real-world examples, you will learn:
• How you can optimize your Unified Communication & Collaboration Services with best practices to help save money and time, avoid headaches, and protect the quality of your UC&C environment.
• How to identify the causes of poor quality so you can attack and remediate them immediately, before moving on to migration and deployment of your UC cloud deployment
• When you experience UC&C service degradation, the information you need to remedy the problem
• Best practice troubleshooting workflows for signaling voice/video quality issues
The nature of work is being entirely transformed by innovative new technologies. Catalyzed by businesses looking for greater strategic and operational agility and by the techno-empowerment of individuals, ownership over work execution is decentralizing away from IT and other centralized teams of specialists. This shift requires new understanding and new language.
At 451 Research, we use the term ‘liquid enterprise’ to describe the massive responsiveness to changing market, customer and user requirements that the most innovative enterprises are looking to give affect to. ‘WorkOps’ describes how the nature of work is changing to make this possible – with intelligence, workflow automation, collaboration and reporting embedded and flexibly tessellating across the work execution lifecycle. WorkOps is opening up new possibilities for collective and connected yet highly personalized experiences that will supercharge work execution and drive employee engagement. It’s also giving rise to what we believe is a new enterprise software archetype we call the Workforce Intelligence Platform.
This radically different future for work is significant enough for us to have to rethink the archetypes we use to understand and describe work.
In this webinar, 451 Research analysts Chris Marsh, Raul Castanon-Martinez and Rosanna Jimenez will help you understand how to plan for the future for work that is unfurling:
•What does the future of work look like?
•What are the technology trends underpinning how work is changing?
•How should you be thinking about employee engagement?
•How do you leverage AI to improve work execution?
•How can you become ‘liquid’ and put in place for WorkOps practices?
We live in a truly amazing time. Technology is changing almost every aspect of our lives at breathtaking speed. Advances in medicine, education, communication, and productivity have increased life expectancy around the globe and lifted hundreds of millions of people out of poverty.
The ability to connect to people and information instantly is so commonplace that many take it for granted and now, we’ve arrived at the beginning of an era of even more profound transformation, all centered on the cloud. We’re excited to bring more opportunities through cloud computing to address issues in healthcare, the environment, cybersecurity, and underserved communities. And we’ve seen the incredible good that can come from the cloud, but with it also come challenges. For women in technology, there are increased challenges in a cloud-based world.
Women in Cloud initiative is designed to empower female tech entrepreneurs by providing Access, Acceleration, and Actions so women entrepreneurs can take Actions every day to achieve their business goals!
In this webinar, we will share experiences and tips for female tech entrepreneurs in building their cloud B2B with enterprise companies in a simple and predictable way. This is going to be a panel discussion with great conversation with female tech entrepreneurs in driving customer traction.
Also, learn how you can participate in the next cohort of women in cloud accelerator to build your business with enterprise brands!
With just a few weeks to the UK's largest data & analytics event, we've gathered some of the elite speakers who will be taking the stage to debate the latest trends, hottest solutions and the biggest opportunities (and challenges) for businesses in a data-driven world.
* Fast Data & DataOps
* Self-Service Analytics
* Artificial Intelligence
* Customer Experience
* Data Governance
What will they be talking about at The Olympia, London, on the 13-14 of November 2018, what do they want to hear about, what are they looking forward to?
Join this panel discussion and arm yourself for excellence in this brave new data-driven world.
Modern content services and flexible platforms have won the generational war over traditional monolithic suites. A third of enterprises are leveraging newer, modern content platforms … is your organization one of them?
Attend this webinar hosted by ASG, and featuring guest speaker Cheryl McKinnon, Principal Analyst at Forrester Research, to learn about the top trends shaping the ECM market and benchmark your own program against industry peers.
Businesses today demand agility, integrations and interoperability. Documents contain data that is hard to mine for insights in older suites – thus analytics increasingly drives content management roadmaps. Join us and hear how companies like yours are addressing new use cases for content management and delivery.
- Latest emerging technologies, such as analytics and intelligent content services in the context of content
- Where other businesses are in their content management maturity, how they govern their programs, and where they are re-thinking their business cases
- Where the future of content services is moving and why a platform approach can help overcome top challenges such as user adoption and content sprawl
Don’t miss this opportunity to find out how you can accelerate your digital transformation with modern content services.
How and where people meet has fundamentally changed. While traditional conference rooms continue to satisfy large, recurring meetings, more teams are turning to huddle and mini breakout rooms to make better use of collaboration technologies designed to facilitate more productive meetings. Mini, huddle, dash, sync — whatever you call them, those small, multipurpose breakout rooms are creating a huge impact on team communication and collaboration.
Join Lifesize Chief Product and Operations Officer Michael Helmbrecht and Lifesize Sr. Product Manager Whitney Doyle as they outline the future of meeting trends driving mini huddle room adoption.
During this webinar, we’ll cover:
• Workplace trends leading to exponential growth in mini meeting rooms
• The misuse of traditional meeting rooms for small breakout sessions
• Shifting trends in “video-first” communication cultures
• What users truly look for in meeting room productivity tools
• How to outfit your huddle rooms with simple-to-use, affordable meeting room technology
Digital Transformation is perhaps an over used as a term but its objectives and value remain strong. To survive and thrive as the economy becomes information driven, enterprises must leverage digital means of connecting with their employees, customers, and partners and for managing information. Information is fundamental as it drives processes, enables insight and is in and of itself increasingly a product. Join us as we will explore the state of digital transformation and how enabling information can play a core role in transforming companies into the information economy.
With the ability to increase sales, reduce costs, and improve customer satisfaction, it’s no surprise that more than 75% of companies have, or plan to have, a Digital Customer Experience (DCX) strategy. Leveraging collaboration technology can transform how you’re engaging customers and driving organizational innovation.
In this interactive webinar Carousel Industries and Nemertes Research explore the top five digital customer experience projects that drive business growth.
What you will learn
•Which digital customer experience projects deliver measurable success
•How to realize the business value of upgrading or replacing existing communications platforms
•Why aligning your approach with your financial model can boost business impact
•How to identify the right approach for your business: on-premises, cloud, or hybrid
•Why you need to take a closer look at your internal unified communications and collaboration
•How to determine if now is the time to upgrade or replace existing communications platforms
The advent of the digital transformation has brought a host of new age content, OTT services, aggregators, IoT offerings and a lot more. There is both a challenge and an opportunity here, and CSPs are already paving the path to evolve into DSPs. There is a balance in the bigger picture as well: to manage and defend traditional business and connectivity; and to look at newer areas, unlock possibilities and thrive in the data business.
Digital services billing management is a critical element in the CSP transformation process. There is no one-stop approach, but a process that will have various milestones along the digital journey will only help CSPs achieve expansion, trusted partnerships, collaborations and customer satisfaction. The dynamic digital eco-system also brings forth regulatory changes and developments.
This webinar will be decoding the digital billing conundrum. Spinning off from our recently published POV, we will be talking about how CSPs can expand on their footprint, using their already established infrastructure to:
1. Simplify the interconnect business models to keep margins clean
2. Re-look at partnership models, and expand partner base for new revenue streams
3. Manage customer interaction through different communication channels possibly decreasing cost but increasing coverage
4. Minimize fraud involving partnerships and content
Managing a Microsoft collaboration environment can be a trick task. With multiple technology vendors, across various sites - it can be tough for a team to stay on top. Join this session to learn best tips on how to manage and optimize your Microsoft collaboration environment.
In the digital era, an organization’s business strategy is inextricably linked to its data strategy. But increases in data volume, variety and velocity continue to challenge data management strategies and capabilities making it difficult for enterprises to effectively satisfy defensive (run the business) and offensive (drive the business) needs. In this session, we’ll explore the state of data management including key trends and their impact on the direction and evolution of ASG’s Data Intelligence offering.
The fast proliferation of content, availability of affordable smartphones combined with deeper penetration of broadband services has led to an explosion in data consumption across India, making it one of the fastest growing internet destination in the world. This translates into the 2nd largest online market by 2021 with 600 mn+ users and an additional 400 mn users over the next 5 years. This exponential growth presents immense opportunities. Looking to tap internet led growth in India? Join Airtel talk about next generation data solutions with rise of OTTs, internet software, SaaS, content, media, DC, Cloud and ecommerce companies.
The world continues to change dramatically, being driven by advances in technology and the growth of information. ASG’s Mobius Content Services Platform (CSP) enables your organization to establish a digital automation foundation on which to transform your business. In this session, learn how ASG and its Mobius CSP delivers the technology to help you and your company thrive in the rapidly changing information management environment, prepare for the emerging digital automation economy and use Mobius to bring people, process and information together at digital speeds with web scaling.