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Collaboration and UC

  • What Does Your Next NetApp Refresh Look Like? What Does Your Next NetApp Refresh Look Like? George Crump Jul 26 2016 5:00 pm UTC 60 mins
    Most organizations making an investment in NetApp Filers count on the system to store user data and host virtual machine datastores from an environment like VMware. In addition these organizations want their NetApp systems to do more and be the repository for the next wave of unstructured data; data generated by machines. NetApp systems are busting at the seams, so these organizations are trying to decide what to do next.

    To help you find out what to do next, join Storage Switzerland and Caringo for our live webinar and learn:

    1. What are the modern unstructured data use cases
    2. The challenges NetApp faces in addressing its customers’ issues
    3. Other solutions; can all-flash or object storage solve these challenges
    4. Making the move - how to migrate from NetApp to other systems
    5. How to re-purpose, instead of replacing your NetApp
  • Digital Transformation in Life Sciences: Become future-ready with Dell Services Digital Transformation in Life Sciences: Become future-ready with Dell Services James Hayden (Dell Services) and David Souchik (Dell Services) Aug 1 2016 4:00 pm UTC 45 mins
    Better health outcomes begin with digital transformation. Thought leaders from Dell Healthcare and Life Sciences Services will facilitate a live conversation on how to best navigate the journey of becoming a digital pioneer and how your organization can outpace competition through by leveraging custom-tailored solutions built specifically for Life Sciences organizations.
  • Skype for Business vs compliance and security - how to have both! Skype for Business vs compliance and security - how to have both! TeleWare Aug 4 2016 10:00 am UTC 45 mins
    Cloud technology is transforming the communications landscape faster than ever before, but it can be difficult to keep up if you’re operating in a heavily regulated industry. We will explain how your business can get to grips with the latest Office 365 technology, whilst maintaining FCA, Dodd Frank and all other regulatory and governance requirements. We also explain how businesses save up to 60% compared their existing voice estate by adopting Skype for Business. Register today (45 mins).
  • Skype for Business: Importance of Network Pre-assessment Skype for Business: Importance of Network Pre-assessment Skip Chilcott - Global Head Product Marketing Aug 4 2016 4:00 pm UTC 30 mins
    One of the most critical elements in a successful UC deployment in the cloud or a hybrid environment is ensuring the IT infrastructure is optimized to cope with the demands of real-time communications.

    However, organizations often fail to pre-assess their network and UC environment and later find out during deployment the network is unable to handle the demands, causing a poor user experience.

    Join us to learn more about the new network pre-assessment capability recently launched by IR.
  • Know your Patients: CRM Best Practices for Health Providers Know your Patients: CRM Best Practices for Health Providers Stephanie Bartels, Patient Engagement Solutions Leader, Dell; Melanie Dowczek, Dell Aug 9 2016 4:00 pm UTC 60 mins
    Customer Relationship Management (CRM) applications are quickly becoming the tool healthcare organizations use to shift their focus to patient engagement. With many options to choose from and many other tools that mimic CRM functionality, it may be difficult to know where to begin and what to do. This is a new frontier for healthcare, but some leading healthcare organizations have explored this frontier and can offer best practices to follow and learn from. While there is no silver bullet, there are plenty of insights to help guide you to successful engagement with your patients.

    Learning Objectives:

    • Where to begin and planning your CRM journey
    • Best practices to save time and money
    • How to evaluate solutions and partners
  • Five Steps to Overcome Customer Authentication Chaos Five Steps to Overcome Customer Authentication Chaos Dan Miller, Lead Analyst, Opus Research; Brand Whichard, IBM Security Aug 9 2016 5:00 pm UTC 45 mins
    As digital, mobile commerce crescendos, Identity and Access Management (IAM) techniques are key to providing a consistent, individualized experience, regardless of the device used or communications channel employed. Providing secure access from a trusted device was hard enough. Now customers control their device-of-choice, channel-of-choice and time-of-choice. It is important to develop and employ technologies that make authentication friction-free and pleasant.

    Join Dan Miller, lead analyst at Opus Research, and Brandon Whichard, from IBM Security, as they provide “Five Concrete Steps” toward keeping each customer happy. Opus Research has coined the term “Intelligent Authentication” (IAuth) to describe simple, secure and seamless ways to authenticate individuals and support digital commerce.
  • Doing vs. Knowing and the Paradox of Communications Engagement Doing vs. Knowing and the Paradox of Communications Engagement Tony DeAscentis, CEO of Ving and Jeff Wallace, CEO of Global Kinetics Aug 16 2016 5:00 pm UTC 60 mins
    For workers in all kinds of organizations, a good and ‘productive’ day too often seems to be defined by numbers. The number of emails sent and the elusive triumph of InBox Zero. The number of files shared through DropBox or collaborated on through Google Docs. The number of messages answered/read/posted through Facebook or WhatsApp. The number of channels on Slack.The number of direct messages on Twitter. The number of video conversations on Skype. Somehow, these numbers have come to define employee productivity and even worth.

    That’s a problem. There is a communications engagement paradox. Because there are so many forms of communication, accompanied by massive pressure to ‘just get it done,’ we might actually be communicating less effectively. The truth is that we are spending so much time and energy in the everyday ‘doing’ that there is no ‘knowing’ in relationship to which efforts drive engagement and action over time. Without ever ‘knowing,’ a communication engagement gap between sender and receiver is bound to grow.

    Join us to discover new technologies in unified communications and how to drive engagement in the cloud.
  • When Spending Money Saves Money: Making Software Purchases on a Limited Budget When Spending Money Saves Money: Making Software Purchases on a Limited Budget Kristin Zimmerman Aug 17 2016 3:00 pm UTC 60 mins
    Continuing her high-performance communication series, technology industry veteran Kristin Zimmerman narrows her focus to IT project proposals and strategies to show ROI on software purchases.

    Often, IT insiders see the value in innovative products and services from vendors, but these experts struggle to get the go-ahead from purchasing, finance, or C-level decision makers. As an executive at a software development firm, she encounters clients struggling with this very issue. In this presentation, she shares effective practices for getting a much needed project approved when companies are operating with budget constraints.

    Kristin Zimmerman is the EVP of Global Sales at Akkadian Labs and has held previous leadership positions at Cisco, Avaya, and Xerox. Over her tenure, she has embraced a simple architecture for high impact communication and presentations.
  • Maximizing SD-WAN Architecture with Service Chaining Maximizing SD-WAN Architecture with Service Chaining Steve Woo, Co-founder and VP of Products, VeloCloud Aug 17 2016 5:00 pm UTC 60 mins
    Enterprises continue to implement or evaluate shifting services which were typically hosted in the branch into the cloud. The reasons include creating a leaner branch, taking advantage of increases in broadband Internet bandwidth and reduced complexity and cost.

    This webinar will take a deep dive into the Cloud-Delivered SD-WAN architecture for service chaining. You’ll understanding the architectural differentiation and benefits of this approach and why it offers a superior model for delivering secure, reliable, and high performance service chaining.
  • Skype for Business Operations Framework Skype for Business Operations Framework John Hand, Global Microsoft Alliance Director - IR Aug 18 2016 4:00 pm UTC 60 mins
    Microsoft just announced the Skype Operations Framework (SOF) - this session will take a deep dive in to how the program can be used to deliver and effective and reliable Skype for Business Deployment.
  • Executive Survey on Speech Analytics: Proven Value and Future Potential Executive Survey on Speech Analytics: Proven Value and Future Potential Dan Miller, Lead Analyst, Opus Research; Derek Top, Director of Research, Opus Research Aug 24 2016 3:00 pm UTC 45 mins
    In a recent survey commissioned by Uniphore, Opus Research asked 500 influential executives in the contact center and customer experience domain about the perceived value of Speech Analytics and to ascertain the impact on plans to procure and deploy such resources in the future.

    With completed interviews of decision-makers (Director, VP, C-level) from firms with revenue of more than U.S. $50 million, the survey respondents included a mix of vertical industries, including: telecommunications, healthcare, financial services, retail, pharmaceuticals, travel & tourism, and commercial banking.

    Join Dan Miller, lead analyst & founder at Opus Research, and Derek Top, director of research with Opus Research, as they unveil the key findings from this exclusive executive survey on speech analytics:

    * Implementation of speech analytics is poised for growth: New, real-time applications create better customer experience
    * Findings attest to maturity of technologies, applications and options: Support of multi-channel support strategies
    * Mix of premises, cloud and “hybrid” architectures
    * Respondents see a bright future: Most expect to increase spending and investment & finding means to build a business case
  • What can Insurers learn from Uber’s CX? What can Insurers learn from Uber’s CX? Finny Chellakumar, Head of Digital Business, Aspire Systems Aug 24 2016 6:00 pm UTC 30 mins
    In the age of the customer, if you are not fast and easy, you will be replaced!

    Insurance companies today are soon to witness their own version of Uberization. Uber, an e-hailer is now alarmingly disrupting a 400 year old industry with more that 1 million cab rides every day. Their most important ingredient is their vocal and active customer base who returns time and again because they know they are being heard.

    For insurers to become a ‘word of mouth’ hero in the crowded and price sensitive insurance market, they must treat CX as a business priority to meet the expectations of a digitally savvy customer base.
    In this webcast, Finny Chellakumar, the Digital Business Head at Aspire Systems will walk you through a few interesting CX strategies that can be borrowed from Uber to make your insurance firm more customer centric. What are you about to learn?

    •The kind of experiences that can stir instant customer love and loyalty
    •With customer data everywhere, how can you wisely give your customers the power of decision making?
    •Top 3 reasons on why customers break up with their insurance providers

    To get an overview on how you can uber-revolutionize your CX, join Finny on this webinar.
  • Data Analytics - Reporting and Visualisation Data Analytics - Reporting and Visualisation Manoj Pant,Managing Director, Insurance Professional Services, Dell Services Sep 7 2016 1:00 pm UTC 60 mins
    This webcast will cover how reporting and visualisation can enable the insurer for faster decision making and identifying the key areas for improvements.

    The Natural perils, globalisation, and disruption in distribution
    combined with regulatory intervention and increased
    competition has put immense pressure on insurers.
    Rapid integration of technology and life has created a
    proliferation of data, presenting unprecedented
    opportunities to use advanced analytics to leverage new
    information – about potential markets, risks, customers,
    competitors and natural disasters.
    Infusing advanced analytics capability into an insurer’s
    DNA allows you to identify new growth opportunities
    while at the same time protecting and optimising
    your enterprise.

    During this webcast you will learn:
    - Trends, implications and opportunities
    - 6 Key questions insurers are asking
    - Achieving success - how to use advanced analytics modelling methods and tools to leverage useful internal and external structured and unstructured
  • Call Center Best Practices Call Center Best Practices Jeff Rumburg, Managing Partner at MetricNet Dec 13 2016 7:00 pm UTC 60 mins
    An overview of Call Center Best Practices.

    HEAR how the industry's top performing Call Centers Achieve World-Class Status!

    LEARN key strategies for Enhancing your Call Center Performance!

    APPLY Best Practices from your peers in the industry!

    In this webcast, MetricNet will share the Key Success Factors from the industry's top performing Call Centers!