Collaboration and UC

Emerging technology allows organizations to differentiate through service and increase revenue while improving customer experiences.

After-sales service is now one of the biggest opportunities for companies looking to generate revenue, increase margins, and improve customer loyalty. Used correctly, emerging technology could become a huge source of competitive differentiation in field service. By putting the customer first and operationalizing field service strategy, organizations can maximize results.

Join this webinar to:
- Discover why customer demand is driving investments in mobile field service
- Find out the benefits and best practices of automating a field service solution
- Learn how to achieve efficiency gains without sacrificing the customer experience

Presented by Barbara Giamanco, CEO of Social Centered Selling, Christine LaVoi, Field Service Management Client Success Manager, IFS and Sean McDade, CEO of PeopleMetrics.

This webinar is part of our Connected field service webinar series. Sign up for this session, or the entire series today!

IT planners have far more options as to where to run their workloads than ever before. On-premises data centers, co-location facilities and managed services providers are now joined by hybrid multi-clouds – a combination of Software-, Infrastructure- and Platform-as-a-Service (SaaS, IaaS, and PaaS) execution venues. All have unique operational, performance and economic characteristics that need to be considered when deploying workloads.

In this Webinar Carl Lehmann, Principal Analyst with 451 Research, and Don Davis, Technology Director for Iron Mountain’s Data Center business will discuss how industry leading enterprises determine the best execution venues for their workloads by addressing:

•The market and technology trends that influence workload, data center and cloud strategy
•How to evaluate the characteristics of various workloads and execution venues
•How to manage workloads across on-premises and off-premises ecosystems
Attendees will learn how to formulate an IT strategy that can be used to guide the decision criteria needed for placing workloads on their best execution venues, and enable the migration and ongoing management of workloads across a hybrid multi-cloud enterprise architecture.

Make collaboration a breeze through the evolution of engaged, effective group work.

With document co-authoring, teams can get more done with fewer barriers—whether they're students, peer groups, parents, or subject matter experts.

Join this webcast to learn how you can:
- Bring everyone to the virtual table
- Save time for collaborators
- Increase engagement within teams

This webcast is part of our Microsoft in education virtual productivity webcast series. Sign up for this session, or the entire series today!

Take the chaos out of teamwork and get more done. Today's workers need their projects organized with clarity and transparency

Managing projects and resources is one of the biggest challenges for managers in the fast-paced digital world. However, as more information workers scale across more teams and become more geographically dispersed, it can be difficult to keep things on track.

Join this webcast to:
- Find out how to manage projects more efficiently
- Learn how you can track progress throughout collaborations
- Reduce the time needed to achieve project objectives

With the cloud movement picking up speed, new technologies are continuously emerging to enable businesses with networks of all sizes to take advantage of the benefits the cloud offers. For those looking to make a strategic decision, the list of acronyms can be daunting and confusing: SD-WAN, SDN, NFV, VNF. But it isn’t a matter of making a choice among these options - instead, the strategy should turn to figuring out which to use and how they can work together to deliver a scalable, high-performance, and secure network.

In this webinar, you’ll walk away knowing:

* The roles of SDN, SD-WAN, and NFV in the branch office and the data center
* How SDN is applied to the WAN in the form of SD-WAN
* Whether SD-WAN and NFV are the same, complementary, or alternatives to each other

In addition, the webinar will present real-world use cases for NFV and VNFs as well as how large enterprises, medium enterprises and service providers are deploying the services in their own environments.

Agent engagement is one of the toughest challenges for contact center leaders. Low engagement contributes to high turnover and poor quality service. Yet year after year, employee engagement levels remain the same.

A few elite contact centers have learned how to leverage empowerment to improve service, increase efficiency, and engage their agents.

Join Jeff Toister, author of The Service Culture Handbook and NewVoiceMedia, to explore the essential link between agent engagement and empowerment. This interactive webinar draws examples from leading organizations and provides cutting-edge research to bring you three steps you can implement immediately.

Let’s face it – most of us don’t know the extent of the communication tools being used across our organization and their associated costs, security implications and other business effects. Enterprise collaboration technology should be owned by IT, but most of the time, it’s not. This webinar will cover ways to take back control of web conferencing, audio conferencing, video conferencing and chat technologies, while increasing security, lowering cost and everything in between.

All attendees will receive our "Ultimate Guide to Cloud Video Conferencing" guide.

Here's what we'll cover:

-How to determine what your organization needs re:conferencing technologies
-How to onboard the right conferencing technologies
-How to lower cost, reduce shadow IT and increase security
-How Lifesize addresses each of these issues

By integrating your phone system with your Salesforce CRM, your service organization can dramatically improve customer care. You will be able to route incoming service calls to the right agent and help your agents resolve problems more quickly by providing them with information about the caller.

During this webinar you will see a live demonstration of NewVoiceMedia ContactWorld for Service and learn how Salesforce and NewVoiceMedia can help you improve fist contact resolution rates and drive down handle times.

You will learn how to:

◦Provide automatic screen pops with caller information
◦Use Salesforce data to dynamically route calls
◦Route based on case owner
◦Implement post-call surveys
◦Use call recording and quality assurance
◦Improve service levels with native Salesforce reporting

Robust Border Gateway Protocol (BGP) route filtering is a challenge for many companies and organisations. Routing protocol has many vulnerabilities which many are trying to manipulate, creating network security problems, disrupting traffic and affecting Internet services.

What is the industry doing to address this issue? This webinar will provide an insight into how NTT Communications and other leading global carriers approach routing security challenges.

Presented by Job Snijders, an IP Development Engineer at NTT Communications’ tier-1 Global IP Network, this session will cover the concept of Peer Locking (a not-so-widely-known route leak blocking mechanism based on as-path filters), basic hygiene in terms of Bogon ASNs and explain a number of useful open source tools.

At the end there will be plenty of time for Q&As so please bring your questions and make this a very interactive session.

Technical Webinar: In this demo we will show initial setup of UCS Director, explain concept of policies and create virtual Data Center. Autzorisations and cost model will be explained and finally, we will create user groups and publish standard UCSD service

Organizational effectiveness is defined as the efficiency with which an organization is able to meet its objectives.

What if one of the organization's objectives is to introduce agile project management? What measures will you need to determine the efficiency of your agile tools, process, and people?

Join this webcast to:
- Learn what's important when introducing an agile methodology within the Microsoft PPM environment
- Understand how agile can help increase organizational effectiveness within the PMO
- See how Microsoft Project supports the agile methodology

Almost 70% of companies have a digital transformation initiative underway, yet most of these will fail.

Robin Gareiss, President and Founder of Nemertes Research will present their recent findings on how successful organizations are delivering digital transformation initiatives Join this session to learn:

- What defines digital transformation and why it's important.
- How successful organizations are delivering digital transformation.
- The true cost of downtime on your business (even with 99.99% up-time)

Software continues to transform the world in remarkable ways and developers are at the center of it. Tune in for this special encore Best of Microsoft Build presentation. We have taken the best rated content, announcements and solutions from our Microsoft Build 2017 Conference, and consolidated them into a one hour webinar.

Agenda:

Key Announcements from Microsoft Build 2017
Key Content from Microsoft Build 2017
Top Rated Demo
Q&A

Digital transformation is already impacting financial services, and future banking will evolve to leverage technology in ways that will have a much deeper implication to customer service than current use cases. As a result, numerous interactions between customers and digital banking will be done by using mobile devices and cloud-based platforms. Furthermore, security will be key to creating confidence in the value chain. Financial service providers are investing in bringing services to customers on personal devices, increasing the need for software/hardware security solutions for authentication of transactions. Biometrics can be leveraged for strong authentication and to comply with regional regulations.

SD-WAN brings a new set of WAN capabilities to the enterprise from the ability to leverage any type of transport to centralized policy control to the cloud-enabled architecture. SD-WAN has become a no-brainer for greenfield deployments. However,, most enterprise roll-outs are brownfield: companies do not want to rip and replace their existing network, instead they prefer to incrementally migrate their WAN to SD-WAN architecture. Hence, successful migration to SD-WAN requires thorough planning. In this webinar, you will learn:

- Key considerations for developing a migration plan to SD-WAN (on-premise vs hosted controller, site survey, WAN transport, network services)

- How to implement SD-WAN routing strategy

- How to run acceptance test and plan for site cut-over

Network segmentation is essential when traffic from different customers and/or business entities must be isolated from each other. Full support for segmentation includes the isolation of management, control and data plane traffic.

This webinar discusses:
- Why Enterprise and Service Provider networks require segmentation
- What is SD-WAN segmentation
- How VeloCloud segmentation is implemented and optimized

The increasing mobile workforce is impacting corporate mobility management needs and costs.

Speaker Michele Pelino, Principal Analyst at Forrester, will share Forrester’s research on how enterprises are addressing this challenge.

Joining her will be Pallavi Vanacharla, product marketing at Cisco Jasper, will share how their new platform – Control Center for Mobile Enterprise - puts the control back in the hands of enterprise.

What you’ll learn:
*Real examples of mobility challenges faced by enterprise IT teams
*Forrester data on the top mobility management tools and services in use today
*How Cisco Jasper automates mobility management

Presented by
Michele Pelino, Principal Analyst at Forrester & Pallavi Vanacharla, Head of Prod. Mktg Mobility at Cisco Jasper

Email is still the most commonly used communication tool in the workplace. Outlook is Microsoft's most-used application across mobile and desktop, yet it has many features that users don't always know about or take advantage of.

Join this webcast to:
- Take your Outlook skills to the next level
- Learn our power users' most useful time-saving tricks
- Find out about brand-new innovations to the Outlook experience

Institutions today are faced with the challenge of integrating technology into the classroom while teaching students of all learning styles and abilities—including students with disabilities. The Office 365 suite provides students and educators with tools to adapt course work, problem solve from different perspectives, and create a more equitable space for learning in the era of digital transformation.

Join this webcast to:
- Discover the built-in accessibility functionality of Office 365
- Learn how to accommodate impairments in vision, learning, mobility and dexterity, hearing and deafness, and language
- Empower all your students to achieve more

This webcast is part of our Microsoft in education virtual productivity webcast series. Sign up for this session, or the entire series today!

What could a hybrid PPM approach do for your organization?

Gartner reports that 75% to 80% of organizations are using some form of agile project management process.

Although agile project management has been around for many years, the way we adapt it has changed significantly, especially as project portfolio management (PPM) practices have evolved.

In today’s businesses, technology plays a crucial role in our success, but technology can also make things more uncertain. This uncertainty has given us the motive to be more flexible and requires a “think on your feet” mentality. For this reason, we've seen a big spike in Agile PPM over the last few years. So how do we continue to deliver stability and efficiency, the result of traditional style PPM, while also giving in to necessary risks that lead to innovation and competitive edge?

It’s simple: accept the value in each method, avoid the inevitable pains that may develop with segregation, and opt for a unified agile and traditional PPM model.

Join this webcast to:

- Understand the evolution of project management
•- Gain an overview of agile project management
- Learn the benefits of hybrid/unified PPM
- Discover hybrid project management tools to support today's PPM

In this technical demo about UCSD Tenant and Application Containers with ACI integration, we explain concepts of Tenants, Resource Groups and Service Classes and demo creation of tenants in ACI environment. We will show how easy it is to instantiate Application Container that is orchestrating network and L4-L7 services required by different applications. Finally we will demonstrate Application Container lifecycle options.

The Internet of Things is upon us. Vast amounts of big data are quickly approaching and network traffic, latency and bandwidth are at higher demands than ever. Storing, transmitting, and analyzing this data from IoT devices will require a secure and agile network architecture. Network failover and network security will be of the utmost importance.

How will these changes in demand and technologies have an impact on new standards and protocols? Will network communications between devices and the cloud be safe? Tune into this dynamic panel discussion with leading IoT and network experts for the state of IoT networks.

Panelists:
Ahmed Banafa, SJSU Faculty Member and LinkedIn IoT Influencer
Ryan Allphin, CTO, Cradlepoint
Brenda Boehm, Chief Strategy Officer & Board Advisor, IoT Smart Solutions, TIA

No BICSI CEC

Microsoft’s Skype for Business (S4B) continues to experience rapid adoption as organizations seek more agile means to communicate and collaborate. Organizations of all sizes are using Skype for Business to realize productivity improvement, greater responsiveness to customer needs, and more effective internal collaboration. However, for those faced with complex regulatory demands, they must also ensure that communications are managed to comply with external regulations and internal policies, such as the disabling of specific features or enforcement of ethical boundaries between departments and groups.

With that in mind, what issues should organizations look out for when utilizing or considering deploying S4B?

Join Robert Cruz from Actiance with Special Guest Aamer Kaleem, CTO, Skype for Business at Microsoft Corporation as they explore this and other topics including:

• The market drivers impacting adoption of Skype for Business;
• Key current and upcoming capabilities of S4B;
• How Actiance can help in harnessing S4B, while also meeting regulatory and eDiscovery demands

Are you convinced about SD-WAN’s transformational potential and looking at building a compelling business case to adopt the technology for your enterprise? Coevolve and VeloCloud has been working with enterprises to help develop and validate a variety of SD-WAN business models, taking into consideration the transition between existing environment and the new SD-WAN environment and the entire service lifecycle.

In this webinar, we would like to share with you:

· The business case applied to three real SD-WAN use cases
· What technical benefits are achievable and how should they be evaluated
· Why you need to consider operational implications of SD-WAN

Join Tim Sullivan, CEO of Coevolve and Sasha Nunke, Director of Marketing, VeloCloud as they discuss how to build a viable SD-WAN business case for enterprise.