Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.
Digital transformation affects every industry, every type of organisation and every country in Europe. It is a strategic priority for businesses to address the top drivers behind industry change: (1) changing needs of customers; (2) new distribution channels; and (3) new products entering the industry.
A unified suite of applications running off of a single database answers these challenges efficiently, and Frost & Sullivan research finds that businesses increasingly see cloud as a solution to the challenges of industry transformation, competition, and as a means to facilitate global expansion. They are turning to the cloud for its agility, scalability and flexibility, and reaping the rewards by delivering innovative products and services that are transforming industries.
We asked Destiny Bertucci, Head Geek at SolarWinds, her opinion on how roles and responsibilities within the IT team and wider business will change in 2017. As IT professionals are being constantly subjected to change as we move into the new year, Destiny explains how the ability to quickly learn new IT concepts and skills, and adopt a ‘shared responsibility’ culture will be more important than being an expert in any one technology.
Many Enterprises in EMEA are evaluating, piloting or migrating to SD-WAN. As they navigate the market they are encountering a myriad of technology terms, options and choices. During research and solution evaluations, Software-Defined WAN (SD-WAN), Software-Defined Network (SDN), Network Function Virtualization (NFV) and Virtual Network Function (VNF) are concepts that come up frequently and often cause confusion.
This webinar will demystify these concepts, give you a detailed explanation of each and clarify the differences. Most importantly, you will learn which of these technologies are the best fit for your Enterprise to build the most scalable, high-performing, and secure wide area network - especially, in the EMEA region.
Historically, Enterprises needed to only be focused and concerned with the performance, prioritization and quality of applications hosted in the branch or inside private data centers. Traditional Wide Area Networks were able to meet these requirements for decades. This model has changed dramatically and is breaking the traditional WAN with the introduction and increased adoption of Software-as-a-Service (SaaS), Infrastructure-as-a-Service (IaaS), and Platform-as-a-Service (PaaS) along with reliance on the Internet to carry these applications to the branch.
Join us for a detailed analysis of the right Cloud-Delivered SD-WAN (software-defined) architecture for delivering the best application performance, quality, control, visibility, security and reliability for applications hosted in private, hybrid and public clouds. Gain an understanding of how it is possible to achieve network-wide coordinated performance regardless of where applications are hosted.
If sensitive data gets into the wrong hands, it can spell disaster. Do you know if your business data is safe? Know the risks, so you can protect your business data and mitigate your security risks. Watch this webinar to learn how to address rights management, and other security risks.
Managing salespeople is no easy task. Distributed teams, long sales cycles, and inconsistent opportunity recording make sales oversight difficult and can take time away from actually selling. How can you get a better picture of day-to-day sales activity while still meeting sales objectives?
Hear how Joe Singletary, Inside Sales Lead at 8x8, used analytics to identify underperforming salespeople and get a complete understanding of customer engagement without the need for time-consuming administration or report generation. In this webinar Joe and VP of Marketing, Alon Waks will explain how you can:
Spot and address sales performance issues early - before quotas are missed
Develop measurable methodologies for sales coaching and accountability
Truly understand how focused teams and individuals are on prospects and customers
Why You Must Attend:
• Discover why digital transformation is at the heart of customer experience
• Learn about next-generation intelligent contact centers incorporating Artificial Intelligence (AI) and leveraging the power of SMAC
• See how digitalization is driving the 4Cs of global contact centers: consistent customer experience, customer segmentation, consolidation and control
• Follow customer use cases, which demonstrate the benefits of Tata Communications’ hosted contact centers
External collaboration is the new normal for business processes. Worker mobility, the increase in cloud applications, and new technologies for sending and sharing files are increasing the complexity and introducing new security risks. As a result of these new dynamics, more information is leaving the corporate perimeter. Learn how new solutions, such as Enterprise Digital Rights Management (EDRM) are being adopted to enable secure collaboration.
There are many factors that might have a negative impact on your customer experience, so it's important to anticipate what can go wrong so that you know what to look for and address before it's too late. In part two of our series on Predictably Excellent Customer Experience, IR experts will discuss some of the things that can happen and the issues that might result so you can proactively protect your customer experience and ensure it lives up to your brand promise.
For more than two years, the telecom industry had to adapt its strategy to market requirements. Now, new usages and devices are driving the market, strengthened by a strong consumer demand for connectivity. The global Subscriber Identity Module (SIM) market reached 5,456 million units in 2016 and will continue to grow, reaching 5,570 million units in 2021. The explosion of tablets, wearables and the Internet of Things (IoT) has forced the telecom industry to standardize a new SIM called embedded SIM (eSIM) to leverage new business opportunities. This is a fantastic chance for telecom operators to create new consumer experiences and set up high-quality connectivity based on personalized offers.
When working with state and governmental agencies, it can be tough to navigate the communications divide. With ever-changing requirements and fast-paced IT landscapes, how do you keep up with your organization's demands and streamline your communications? Join this webinar to hear how MHM Services, a mental health expert, tackles the ever-changing requirements and IT landscape to deliver the highest level customer service. See how 8x8’s unified communications help alleviate headaches and enable MHM to connect with over 6,000 clinical, managerial and administrative professionals nationwide.
During this webinar, the MulteFire Alliance will provide an overview of MulteFire technology and detail how it provides a new wireless connectivity option for enterprises. MulteFire is an LTE-based technology that operates in unlicensed and shared spectrum, enabling an enterprise to deploy its own high-performance wireless network. 451 Research analyst Ken Rehbehn and Alliance members will discuss MulteFire in enterprise IT applications and share why IT decision makers should start planning to incorporate MulteFire into their networks.
Attendees will learn how MulteFire:
•Improves indoor and outdoor capacity
•Delivers a neutral host to serve any user
•Offers opportunity to cover more area and devices with fewer nodes than Wi-Fi
•Leverages LTE’s strong security, authentication, and more
•Supports features such as VoLTE, LTE broadcast, interface management, advanced radio resource management and more
•Plans for the continued evolutionary path established for LTE
We recently teamed up with Spiceworks to survey the IT community and gain a little insight into what was working and what was painfully broken with their current collaboration conglomerations. What we discovered was a hectic mess of UNinteroperability, costly feature overlap and an abundance of rogue IT implementations
Join us Wednesday, November 16, at 10 a.m. CDT for a Lifesize worldwide webinar that will deep dive into how to eliminate the noise, get more efficient and stay connected with a scattered workforce using the right collaboration and conferencing technology.
Communications is undergoing a massive transformation from on-premise systems that support generic calling uses, to innovative hosted solutions, allowing organizations to benefit from developers integrating communications tightly into their business processes.
Much of this shift is causing businesses to migrate away from integration with and maintenance of legacy systems to using hosted PBX, unified communications, and contact center solutions, with the primary goal of freeing internal resources to focus on areas that will differentiate the business. But in moving to hosted offerings, they are often able to tap into increased capabilities with lower barriers to entry and faster time to value. Similarly, some businesses are using the chance to move away from on-premises equipment to adopt highly tailored, industry-specific solutions that integrate all communications into the flow of work and enable them and their customers to benefit from solutions that previously were beyond economic or technical reach.
As digital transformation becomes pervasive, your customers expect simple, seamless, customized experiences across multiple channels at any time and on any device. Their desire for immediate outcomes is pushing businesses to think outside of the box to implement real-time communications that will ultimately drive transactions.
During this webcast, we will discuss:
● How businesses can programmatically add and customize communication services like voice calling, text messaging and authentication into their applications.
● Key factors to help businesses select the right communications provider during the decision-making process
● Real-life use cases that have successfully built and deployed real-time communications such as call masking, appointment reminders, call tracking, and contact center.
The door is open for the savvy business to get more bang for their buck due to the increased choice from mobile carriers. But increased choice can be paralyzing for the SMB market when it is still coming to grips with some of the basics of enterprise mobility.
In this webinar, 451 Research will discuss the market trends in enterprise mobility for the SMB market, and how organizations can support remote and mobile workers when carriers are pushing for a return to corporate-liable arrangements. To help focus on this underserved market, Tangoe will provide examples of simple services that can help overcome common hurdles to value creation through Mobility as a Service
This session will provide corporate leaders a roadmap for bridging the hierarchical gaps between management and employees to gain company-wide acceptance of transformative strategic initiatives. Serial entrepreneur Hayes Drumwright will demonstrate how to take responsibility for uncovering and fusing the inspiration potential at all levels of your organization and neutralizing the culture of fear and apathy that corrodes the team and organizational commitments of your employees.
• How to better implement change in today’s over-complicated, over-structured enterprise
• Inspire the enterprise employee base to work with the same passion as the founders and
executive team toward corporate success
• Traverse the often confusing array of new social media tools in order to better understand
which tool is appropriate to which situation without creating more social noise
• Ensure a 70% success rate for new initiatives instead of the current 70% failure rate critical to corporate productivity, profitability, and viability
Join this expert panel in our Women in Tech series to discuss the current state of the industry, where the women in tech community is now and where it needs to be in terms of diversity in tech. In this panel presentation, we'll be highlighting the top challenges barring women from entering tech careers, some of the hurdles in their way as they are climbing up the leadership ladder, as well as potential solutions and learnings from personal and professional experiences.
- Jessica Voss, Cloud Guru & IT Consultant
- Cathy Han, CEO of 42 Technologies Inc.
- Megan Lin, Solutions Architect Team Lead at Dropbox
- Hilary Stone, Support Engineering Manager at MixPanel
Organizations collaborating with third-party entities, where employees are sharing files with individuals outside of the organization, are facing security risks at unprecedented scale. These dynamics correlate to the need for security controls such as Enterprise Digital Rights Management (EDRM) to protect sensitive information when it travels outside of the corporate firewall.
In this presentation, analyst Doug Cahill from Enterprise Strategy Group (ESG) will discuss the findings from a recent study where over 200 IT and Security Professionals shared their views on the challenges with external collaboration, and his recommendations for best practices. Lynne Courts, VP of Marketing from Seclore will share how to build a comprehensive data-centric security strategy with such technologies as next-generation EDRM.
Join us and discover:
- The most vulnerable information – what types of files are regularly shared externally that pose the greatest risks
- Industry and analyst views on where shared sensitive data needs protecting, and what defences are most effective
- How to best design a comprehensive data-centric security strategy for shared information that will protect data, meet compliance regulations and reduce your risks
Eva Tsai will share her experience as a woman in tech charting a journey spanning multiple disciplines and excelling as a strategic business leader, her thoughts on the challenges women are facing, both in entering and advancing in their careers, and what her recommendations are on both professional and personal fronts.
Eva has extensive experience leading go-to-market transformation and managing company telemetry to drive growth worldwide. Her innovation and leadership has been recognized with significant industry awards and patents. She was selected by Silicon Valley Business Journal in 2015 as one of Silicon Valley's 100 Most Influential Women and won the 2014 Marketer That Matters™ award, sponsored by The Wall Street Journal. At vArmour, Eva has transformed the company into a growth machine via innovative and well-executed go-to-market strategy, insightful telemetry, and process optimization. vArmour has been named a “Company to Watch” by TechCrunch and a "Cool Vendor" by Gartner. Prior to vArmour, Eva held strategic roles at Citrix, BroadVision and Oracle. Eva holds a BS and a MS in Computer Science from Massachusetts Institute of Technology.
At the Customer Cloud Expo 2016, EM360° interviewed cybersecurity expert, Ralph Echemendia to mine his insights as to what the biggest vulnerabilities in cybersecurity are today. Ralph was speaking at the event in association with Interactive Intelligence to warn enterprises of poor practices and to encourage them to review their approach to security.
Ralph Echemendia is a world-renowned cyber security expert, known internationally by his alter ego “The Ethical Hacker.” He uses his talents and expertise to educate various institutions as well as protect companies and celebrity names. Ralph has played a pivotal role in the research and development of various key security technologies. His portfolio of work and reputation as a leading professional across several industries has landed him the credibility to make appearances on CNN, Fox News, USA Today, and Forbes, to name a few.
Following his work as an Information Security Executive for Terremark Worldwide (acquired by Verizon in 2011) in Miami, Ralph took his talents to Hollywood, California.
He actively works with award-winning Director Oliver Stone as a technical supervisor on films such as the upcoming release of Snowden.
Companies have struggled to find their feet when it comes to combining technology, people and workflow in their mobile application development strategies. All too often fragmented technologies have impeded progress. As technologies mature however and mobile (as distinct from pure web development) becomes better understood, there is light at the end of the tunnel. In particular integration across the lifecycle is delivering significant productivity gains for developers and business stakeholders that makes moving from handfuls of apps to a scaled mobile app strategy more of a reality.
Beach Trading Company is a leading online retailer of cameras, video, home entertainment and other consumer electronic products. To enable business growth, IT management needed to replace their outdated, legacy PBX, which could only handle 46 calls at a time. The company was at a cross-roads: find another on-premises solution, go hybrid, or make the leap to cloud.
Attend this live event to hear from Beach Trading Company's Director of IT, Charles Bender, where you'll learn how your business can go from outdated to modern in less than two months. Gain insights on how analytics-driven customer communications can help your business grow and how multi-location businesses can reduce costs while scaling and adopting mobile excellence.
Join James Metzger, Marketing Vice President for Bizmatics, as he discusses how they significantly increased customer satisfaction with 8x8’s Virtual Contact Center when giving customers access to support on the channel of their choice.This success led them to expand their use of 8x8 Virtual Contact Center for their Revenue Cycle Management service department in order to provide a consistent customer experience across the various services they provide to their healthcare providers/customers.
In this session James will discuss:
How the company built a web centric support model to emphasize self-service when it makes sense with an easy transition to an agent on the channel of the customer’s choice when needed.
How Bizmatics uses 8x8’s VCC to provide insight into the full customer journey to ensure that the customer experience is as positive as possible
How 8x8 makes it easy for Bizmatics to help their healthcare provider customers focus on serving their patients and not have to worry about managing government organizations, insurance companies or nagging patients for copayments.
Learn how Bizmatics has made customer service a competitive differentiator for their business, and how they are now using 8x8’s Virtual Contact Center to make their Revenue Cycle Management offering more competitive. By tracking and recording key calls 8x8’s VCC helps Bizmatics ensure the right payments are made at the right time so their provider customers can have a reliable revenue stream that ensures the success of their business.
The Service Desk is at the frontlines of a changing landscape in IT. IT is now, more than ever, required to provide 100% uptime of their services, and provide them to users anytime and anywhere – thanks in large part to the growth in new consumer apps and services accessed through mobile devices.
To support this demand the service desk must be aware of and prepared for several key trends:
•Mobile. More and more, users are accessing their services through their mobile devices. Powerful trends are shaping the mobile world that will impact the Service Desk. We in the service desk must adapt, but what does that mean?
•Service Availability. Users expect their services to always be up – just like they experience with their other mobile apps and should there be an issue, they expect it to be resolved immediately. What can the Service Desk to make this dream a reality?
•New Technologies. Prompted by this need for always-on, mobile-available services, infrastructure teams are looking toward newer technologies such as public clouds, software defined networking (SDN), and hyperconverged architectures. How does this impact the Service Desk?
Join, Chris Marsh, lead mobility analyst at 451 research, Chris Dunn, Global Director of Product marketing for EasyVista, and Bruce Aboudara SVP at Scalable Software as they discuss the key trends the service desk need to know about as well as actions the service desk can take to capitalize on those trends.
Get the surprising insights from a new survey on trends related to cloud migration in the Contact Center Industry.
Join independent analyst and industry expert Sheila McGee-Smith and Neha Mirchandani from 8x8 as they discuss trends in the contact center industry that are revealed by a new survey of CCNG members and other contact centers that look at the biggest challenges Contact Centers face today as well as drivers and challenges organizations face when they consider a move to the cloud.
Among the key findings to be discussed:
•75% of Contact Centers are either already in the cloud or are planning to migrate there
•39% of premises based Contact Centers plan to migrate to the cloud in the next three years.
•The three largest drivers for a migration to the cloud for a contact center are as follows: business continuity, scalability and lower cost.
In addition to the survey results, Sheila will provide insight into customer care market innovation that make a cloud contact center decision the right choice to meet today’s requirements and a shrewd investment to prepare for the future. Neha will also take a closer look at some of the surprising outcomes from the survey.
Remote work, telework, home office, virtual work or telecommute—call it what you want, but the fact is this new way of working is already widespread in countries such as the United States. Why and how is this spreading worldwide, including the Latin American region? The growing usage of mobile and social networking is changing employee expectations of how, when and where they consume, contribute and share information.
Join us as our expert panel from large companies including Vistaprint and SolarWinds candidly discuss the current state and future of Unified Communications (UC). This session will be a lively one as we pose questions and review survey results provided by 450+ UC professionals. You’re welcome to sit back and listen to the banter, or participant live to help add fuel to the discussion
Here are just a few questions and survey responses we’ll be discussing:
- How has UC evolved over the past 3-5 years? How has this impacted enterprise companies and UC professionals?
- What were the biggest industry trends of 2016 that could influence next year?
- How did video fit into UC in 2016 and what can we expect in 2017?
- Who is really responsible when things break? AV? Network Engineers? Both?
- Do network and AV teams struggle to work together to manage video? Why or why not?
- What are the biggest predictions for 2017?
- How can professionals, tasked with UC, better cope with their job responsibilities in 2017?
- Chris Bottger: Cheif Technology Officer, IVCi
- Patrick Hubbard: Technical Product Marketing Director, SolarWinds
- Matt Stevenson: Unified Communications and Collaboration Consultant, (formerly Vistaprint and Videonor)
- Robert Hock: Director of Product Management, Vyopta (formerly SolarWinds)
We’ll share top-rated blogs, communities, conferences, events and certifications as provided our UC survey participants and expert panelists.
Your Contact Center plays a significant role in your Customers' journeys, so you owe it to your Customers, your brand, and yourself to do whatever you can to ensure all the technology you have in place delivers the experience you intend. In our next session, we'll offer some best practices that will allow you to walk in your Customers' shoes as they interact with your Contact Center, and do just that.