Collaboration and UC

Customers are the lifeblood of your company--but customer retention can be a challenge. In today’s highly competitive marketplace, how do you foster the type of customer experience that deepens relationships? Speech analytics are a powerful tool to give you insights from every customer interaction to accelerate business responsiveness. You can identify techniques your best agents use to foster loyalty and share them across the organization—allowing you to move at the speed of customer expectations.

Despite the well-documented benefits and criticality of integration, at the enterprise level, integration continues to present big challenges for many organizations.

The traditional approach to integration – i.e., point-to-point integration between two tools - cannot handle the size and complexity of the work that enterprises are undertaking.

During this webinar, Tasktop Value Stream Architect, Zoe Smith, will demonstrate why model-based integration is the only way to efficiently synchronize large volumes of sophisticated data across teams and tools, while maintaining integrity and supporting cross-tool reporting.

Critical business processes span stacks & require orchestration to meet goals

Are you facing challenges with your multi-stack environment? Discover how you can streamline and improve the management of your multi-stack processes – from mainframe to cloud - by combining orchestration across all the necessary stacks and operating from a unified view and control panel.

ASG Technologies recently launched ASG-Enterprise Orchestrator™ allowing enterprises to gain the competitive advantage with automated end-to-end business processes across all technology stacks and software packages.

During this webinar, hosted by IBM Systems Magazine, we answer your critical business process orchestration questions, including:
• Why is business process orchestration important?
• How are these processes currently managed, and what are the risks?
• How you can manage critical business processes to reduce errors, risk and most importantly, time-to-market

Digital transformation requires radically different thinking about the role of technology in driving business outcomes. While it’s easy to focus exclusively on customer facing technologies, without an end-to-end technology strategy, these initiatives are doomed to fall on the scrap heap of failed “digital illusions”.

To drive true change, you must consider the role of your end-to-end technology strategy with an eye toward a foundation that supports new and very different business journeys and outcomes.

Join Rob Koplowitz, VP & Principal Analyst with Forrester, to learn about the role of a solid technology foundation in supporting your digital transformation strategy.

VMware SD-WAN by VeloCloud is leading the SD-WAN revolution. This webinar will walk through the unique features of VMware SD-WAN that have contributed to its status as a recognized leader in this space. There are more than 60 vendors who claim to sell SD-WAN, but when evaluating a solution, it’s important to look for one that caters to a variety of use cases and performs well in scaled environments. Additionally, the majority of SD-WAN deployments are brownfield and no customer wants to rip and replace their current infrastructure. How does VMware SD-WAN solve these customer concerns? Come join us to find out.

When connecting to AWS or Azure, you know your application and all of its architectural elements may move and scale elastically based on your design considerations. Or you may have embraced serverless computing and Kubernetes orchestration. This poses an insurmountable challenge for the traditional MPLS WAN, and a difficult one even for most SD-WAN solutions. User experience and productivity suffers. A Managed SD-WAN designed to meet these challenges removes operational burden by delivering visibility, optimal connectivity, security, and application performance with zero CAPEX and minimal turn-up time. In this educational 30 minute webinar, we will describe how a managed SD-WAN service addresses the following:
• Why is Managed SD-WAN superior to traditional backhaul architectures for IaaS?
• How can you connect to AWS or Azure without the burden of deploying additional VPC or VNET instances?
• How can you ensure optimal performance at a global scale?

According to Forbes, IoT is forecasted to have 50-75% of enterprise data generated at the network edge by the year 2020; and at the same time, 83% of enterprise workload will be in the cloud by 2020. The WAN network will become more important in delivering these services to ensure high quality application performance and seamless operational technology (OT). This session will examine how SD-WAN directly enables IoT use cases by prioritizing business-critical applications, ensuring cost savings with zero-touch deployments and usage of internet links, and much more.

How people work and collaborate has changed drastically over the past few years. Teams want the freedom of mobility paired with their own device. And while more work is happening remotely, they also want the option to huddle up.

Video conferencing solutions were supposed to be the answer. However, legacy solutions remain costly, clunky, and challenging for both IT and end users.

Join us Thursday, June 6th as we host noted collaboration analyst David Maldow, CEO & Founder of Let's Do Video for "5 Ways to Turn Your Modern Meeting Rooms into Productivity Powerhouses".

During this live webinar you’ll discover:
- Why meeting room video hasn’t met expectations.
- Ways that hardware and software can work together to eliminate barriers to video collaboration.
- How to modernize meeting rooms so remote workers feel like they’re there.
- How IT teams can better meet the needs of workers’ demand for flexibility

Register today!

Join us for a webinar on how to drive better collaboration, communications and outcomes.

It’s simple. The more collaborative your teams are, the more productive they can be. And better productivity drives better business. Everything is possible when your teams have access to all the collaboration and communication tools they need to get the job done—where their job takes them.

In a new study commissioned by Verizon, Wainhouse Research gathered insights from IT professionals on their perceptions, experiences and the impact of using lifecycle management and adoption services. Join us as we discuss the results and what they mean to you.

Discover and Learn More About All Things Cloud, including CRM Center Workflow, Chatbots, AI, and Robotic Process Automation

Join us as Carousel Contact Center Director Paul Berardis discusses some of the most critical technology trends you should be exploring—like, yesterday!

In this web series, Paul will review why cloud services are dominating the marketplace, discuss single vs. multi-vendor CCaaS approaches, and examine pure cloud versus hybrid cloud configurations. He will also talk about using cloud technology to rapidly meet business objectives, attain predicative IT cost models, and keep up with the pace of change. Finally, he will outline considerations to retain control of your data, ensure security and compliance, and continue to be open to future change.

Joins us and learn more about:
•Contact Center as a Service (CCaaS) and hybrid approaches
•CRM centered workflow and data directed routing
•Cloud speech services, Chatbots, and AI—moving beyond structured data
•Personalizing customer experiences and agent interactions
•Robotic Process Automation (RPA)—contact center and beyond

Audience:
Customer Experience Officer, VP/Director of Contact Center Operations or Technology, etc.

Becoming a digitally mature organization, one that embodies technology in all that it does, is a journey—not merely a destination.

Two common goals of digital maturation are increased revenue and decreased costs. The steps toward achieving these goals involve automating processes while creating customer experiences that engage customers to drive loyalty and ongoing business relationships. Governments are also digitizing to provide better services to citizens at lower cost.

But where is your organization on this journey? Are you digitally advanced or just beginning on the path? What’s the next step?

Join ASG and guest, Forrester VP and Principal Analyst, Ted Schadler, author of Empowered and The Mobile Mind Shift, for a webinar to:
- Understand how organizations are digitizing and innovating their business based on technology
- Learn the benefits advanced companies are reaping
- Gain insight into the stages of maturity and how your organization can master the elements of business transformation, including new platforms of engagement
- See how content and process automation combine to solve complex engagement problems
- Plan the next steps on your journey to digital maturity

Enterprises are transforming their business to stay competitive in today’s rapidly changing digital world and IT must keep pace with these evolving business requirements. Enterprise WAN is no exception--enterprise IT must transform the WAN edge to be the cloud and compute edge, to ensure end-to-end application performance and continuity, and to do all of this and more in an agile, scalable, secure and cost-effective fashion.

SD-WAN has emerged as the enabler of WAN transformation. It has quickly evolved in a few short years from a connectivity infrastructure to a services platform. An ideal SD-WAN platform must encompass built-in and extensible security, support services such as analytics and application performance monitoring, an optimized migration path to a hybrid/multi-cloud strategy, and much more.

Join this webinar to learn more about the vision and evolution of SD-WAN as a platform, and why VMware is the undisputed leader to deliver this vision. Steve Woo, senior director of product and co-founder of VeloCloud, now part of VMware, will share his insights based on years of experience in the SD-WAN space.

Over the last decade, software development teams have shifted from periodic releases to near-continuous releases. In fact, today’s leading DevOps teams are tasked with shipping frequent updates while maintaining a high level of quality.

In a world where teams need to manage more tools than ever to be effective, coordinating releases requires a powerful collaboration platform that streamlines workflows and keeps teams in sync.

During this webinar you will learn:

» Why leading DevOps teams are increasingly moving to modern chat solutions

» How the new breed of workplace messaging platforms help DevOps teams ship updates faster

» How engineers can increase productivity and accelerate workflows further by integrating their favorite tools like Jira and Jenkins with a messaging platform like Mattermost

In this age of instant gratification and rapid fulfillment, consumers expect to find what they want quickly. How can retailers become agile and quick-moving while facing fierce competition? While handheld computers, scanners and rugged devices are being used for inventory management and other functions in the retail environment, the path to higher organizational productivity and competitive edge, lies in transforming retail processes without having to reinvent the wheel. By empowering these devices with portable phone capabilities, retailers can future-proof their employee communications and provide a better standard of support to their customers.

Co-presented by industry leaders Honeywell and CounterPath, this webinar highlights how voice and messaging solutions when integrated with handheld computing devices improves communication, employee productivity and the customer experience. Learn how advanced voice solutions transform handheld computing devices into an extension of the existing corporate phone system. Incorporating voice and messaging functionality with handheld and scanning devices improves the ROI by delivering new and increased functionality.

Key learnings:
• Emerging trends in mobile and handheld computing for retailers
• How VoIP and Messaging solutions are enhancing customer satisfaction and employee productivity
• Benefits of Unified Communications as part of an omnichannel strategy
• How VoIP solutions increase the ROI for mobile computing solutions
• How to remotely deploy and manage your voice and messaging solutions across your handheld devices from a centralized provisioning platform.
• Using VoIP and Messaging to increase retail loss prevention effectiveness

SD-WAN is emerging as a preferred platform for accessing networking and security services using a cloud deployment model. The market is attractive to service providers because of the potential to deliver value-added services that integrate networking, applications visibility, cloud app acceleration, and network security functions. This webinar will take a look at the approaches to deploying SD-WAN to enterprise customers.

Based on a survey of more than 100 communications service providers by independent research firm Futuriom, this webinar will cover the following elements:

• What are the drivers for SD-WAN service adoption?
• What is the deployment timeframe that service providers are looking at?
• Which key features are necessary in an SD-WAN offering.
• An overview of SD-WAN market development.

For many organizations, the wide area network (WAN) infrastructure that connects an enterprise’s remote and branch offices has not changed for decades. However, as application are rapidly moving to the cloud ( SaaS and IaaS), the WAN needs to evolve in response.

Bob Laliberte, Senior Analyst with ESG, Inc., will explore the challenges many organizations face with legacy WAN environments, illustrate why a new solution is needed and highlight the business value of rearchitecting with SD-WAN. This will include reviewing customer examples and a TCO model to demonstrate the value to your business. Organizations will learn how SD-WAN provides a combination of pure economic benefits as well as agility and flexibility to help organizations be successful.

APAC Timezone Webinar

For many organizations, the wide area network (WAN) infrastructure that connects an enterprise’s remote and branch offices has not changed for decades. However, as application are rapidly moving to the cloud ( SaaS and IaaS), the WAN needs to evolve in response.

Bob Laliberte, Senior Analyst with ESG, Inc., will explore the challenges many organizations face with legacy WAN environments, illustrate why a new solution is needed and highlight the business value of rearchitecting with SD-WAN. This will include reviewing customer examples and a TCO model to demonstrate the value to your business. Organizations will learn how SD-WAN provides a combination of pure economic benefits as well as agility and flexibility to help organizations be successful.

A l’ère du digital, la stratégie des entreprises est intrinsèquement liée aux données. Pourtant, les volumes, la diversité et la vélocité des données en constante augmentation constituent un défi permanent en matière de stratégies de gestion des données. Les entreprises doivent faire face à un double défi : satisfaire les besoins opérationnels (de type défensif) et répondre aux enjeux stratégiques (de type offensif). Lors de ce webinar, vous découvrirez l’état de l’art de la gestion des données et l’impact des tendances clés sur les offres ASG Data Intelligence.

Organizations continue to struggle with manual invoice processing, exception handling and data validation. The majority of invoices are still processed as “paper,” regardless of whether they arrive as printed or electronic versions such as PDFs or Word documents. Yet studies have shown that companies with automated invoice processing spend up to four times less per invoice.

Whether it’s the paper cost or people cost, missed supplier discounts or late payment penalties, the savings can be significant for companies of all sizes. So, what does a best-in-practice solution really include?

Watch this webinar to learn how to:
- Automate invoice processing from any source, in any form
- Automatically handle exceptions
- View your invoice status and KPIs in real time with end to end analytics
- Integrate with SAP and store all documents in a modern content services platform, on premises or in a hybrid environment

SD-WAN is changing the way that organizations run their business. The continuum it offers enables new and enhanced offerings to become available that simplify, expand, and optimize all network activity.

In this webinar, we’ll explore how SD-WAN architecture provides the flexibility needed to make the necessary enhancements. Which includes enablement of secure transport, expanding bandwidth for multiple applications, video offerings, and enabling sophisticated analytics, all while turning the network into a profit center.

As you modernize and fast track Data Management for more accurate and efficient compliance, is there a role for Artificial Intelligence (AI)? Where can AI streamline your compliance efforts? Can you embed business rules and policies into your data strategy using a more automated method?

Join ASG and Trestle Group to hear how the combination of Data Intelligence (DI) and Artificial Intelligence (AI) reduces risk and frees resources for new data driven opportunities. Learn how Trestle Group supports their clients with AI integrations into their Enterprise Data Management programs.

You will walk away with a deeper knowledge of how to:
- Build the essential Data Management foundation for continued compliance
- Use Artificial Intelligence to manage and improve compliance accuracy and efficiency
- Bring together AI and DI to explore new business opportunities
- Combine Data Management maturity with leading-edge technology to automate reliable and cost-effective compliance

Join one of our Senior Solutions Engineers for a live demo of Prognosis for Unified Communications

Join us—the Verizon Threat Research Advisory Center – for our Monthly Intelligence Briefing (MIB) to discuss the Data Breach Investigations Report (DBIR) and the current cybersecurity threat landscape.

This month's theme: Data Breach Investigations Report (DBIR)

We'll cover:
•Key findings based on thousands of breaches analyzed
•Threat actors, their motives and their tactics
•Impacted victim industries and targeted assets

Our Verizon Threat Research Advisory Center presenters will be:
•Alex Pinto, Head of Verizon Security Research Team
•John Grim, Senior Manager, Investigative Response - America
•Dustin Maxwell Tobin Shubin, Threat Intelligence
•David Kennedy, Managing Principal, Open Source Intelligence

And then we'll turn things over to David Kennedy, Managing Principal, Open Source Intelligence to cover:
•Current Intelligence Overview
•Attacks and Threat Indicators
•Latest Malware Trends
•Significant Vulnerabilities

If you have any questions that you'd like us to cover on the call, please send them to the following email address: Intel.Briefing@verizon.com

Growth technologies of the last several years have laid the foundation for the next wave of digital transformation. The network is no longer just a set of devices, but instead an intelligent service that links together cloud and virtualization functions. Transforming the network directly supports the larger digital transformation. The WAN architecture must evolve to support these increasing demands and become a platform for innovation. SD-WAN has emerged as an integral part of this transformation by providing a robust and agile network with greater visibility and control.

In this webinar with AT&T and VMware, hear directly from the experts how to modernize your WAN by embracing a flexible and future-proof approach to managing your WAN and improving the user experience. AT&T SD-WAN PLUS leverages AT&T’s VPN (AVPN), broadband aggregation, and SD-WAN to deliver competitive pricing and value, consolidated invoicing, proactive security and threat detection, and dramatically improved business outcomes.

Join this webinar to:

• Discover the advantages of SD-WAN and how it helps drive the next wave of digital transformation.
• Learn about how AT&T SD-WAN PLUS employs transport components using VMware SD-WAN by VeloCloud VNF over the top with AT&T FlexWare.
• Hear how AT&T SD-WAN PLUS ensures an enterprise-class solution with a cloud-first approach that provides network visibility, along with simplicity and performance assurance.