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Collaboration and UC

  • You can analyze the data in your UC solution to turn up insights that lead to better decisions and strategic business moves. Learn how you can use your VoIP and unified communications system as a source for big data to find answers that enable:

    Better management of your communications infrastructure
    Expense, time, and resource reductions
    Improved customer experience
    Smart decision-making
  • Customer Service Representatives are the voice of your brand. And making sure they can hear and be heard is critical to building customer relationships.

    Hear Colin Rawlings, Technical Director at Acoustics by Design–one of the leading independent acoustical consulting firms–and Richard Kenny, Head of Global Contact Centre Marketing at Plantronics, for an interactive discussion on how to reduce distracting background noise in the contact centre.
  • The goal of unified communications is to break down the barriers between different methods of communication so that people can communicate easily and seamlessly with each other no matter what device or medium they choose. As more businesses appreciate the cost and productivity advantages that implementing a unified communications strategy can bring to their organisation, demand for UC services is forecasted to sky-rocket, with the market predicted to be worth $88 billion worldwide by 2018 according to research firm Infonetics.

    But a UC implementation can be fraught with pitfalls – there was, for example, an Ovum study last year which showed that the UC aspirations of organisations did not match those of their employees and that businesses were putting the success of their investment at risk by not assessing their employees’ requirements.

    This web seminar aims to examine the pressures that businesses face when they implement unified communications services and to uncover the associated problems and pitfalls that businesses may fail properly to address. Such problems may be as straightforward as disappointment with call quality or video conferencing quality because underlying bandwidth issues have not been properly thought through, a lack of training and staff education of the benefits of UC, or that the business fails to anticipate user requirements: while they may be straightforward and avoidable, such problems can be critical to success or otherwise of its UC investment.
  • Vonage, which got its start in residential VoIP, is making a major play for business cloud and unified communications customers.

    Channel Partners' Craig Galbraith stopped by the company's office in Scottsdale, Arizona (formerly home to Vonage-acquired Telesphere), to learn more about its growth, the UCaaS market and what it takes to compete in a rapidly growing cloud industry.
  • Cloud is rapidly entering an entirely new phase, one destined to prove far more transformative and disruptive than the initial phase of cloud computing. It is driving comprehensive transformation of digital assets in organizations of all stripes as IT decision makers begin to view this emerging cloud construct as a proxy for digital transformation. No single vendor can offer the end-to-end services that can satisfy all of a customer’s IaaS, PaaS, SaaS and business processing as a service needs, which is why a multi-cloud approach makes sense. 451 Research's William Fellows will discuss while technology is not the only consideration in cloud transformation – organizational change, risk posture and the adoption of cloud’s operating model are key – the fact is that a Cloud Management Platform which includes automation and orchestration wlll be necessary to navigate this journey. We look at the key trends and technologies which will enable this in 2016.

    IT Spending Trends 2016
    https://www.youtube.com/watch?v=28cr1nnQhjo
  • Now that you’ve heard about Skype for Business what’s next?
    a. Is it right for your business?
    b. How does it fit into your current communication infrastructure?
    c. How does it factor into your plans for the future?
    d. What can you expect to gain from a productivity perspective?
  • ** This webinar will be held twice. Once for US and once for European audiences. (January 26th 11am PST and January 27th 1PM UK)

    Improving agent productivity is one of the primary ways to drive an increase in overall call center performance. Higher agent performance leads directly to increased customer satisfaction, better retention and better referrals. But how exactly to go about motivating and incentivizing agents in a call center environment?

    One way is to use advanced gamification techniques to uncover the habits of your top performing service agents. This path to success can then be replicated across your entire team using a combination intelligent coaching prompts that guide agents and game mechanics that keep them engaged.

    At NewVoiceMedia, we not only provide a gamification application called Motivate, we also use Motivate to optimize the performance of our own service teams. During this webinar you will hear directly from Kev Willers, SVP Customer Service at NewVoiceMedia, as he explains how we’ve used Motivate to improve service levels. Kev will be joined by Peter Grant, SVP, Motivate who will explain how to successfully deploy game mechanics in a Salesforce call center environment.

    Existing NewVoiceMedia customers as well as businesses considering how to improve their call center performance will benefit from this session. You will learn how to:

    •Inspire increased agent performance through interactive, real-time leaderboards, alerts, recognition and
    comparisons
    •Energize team performance with competitions and reward incentives
    •Achieve better call center service performance by creating highly engaged and motivated agents
  • ** This webinar will be held twice. Once for US and once for European audiences. (January 26th 11am PST and January 27th 1PM UK)

    Improving agent productivity is one of the primary ways to drive an increase in overall call center performance. Higher agent performance leads directly to increased customer satisfaction, better retention and better referrals. But how exactly to go about motivating and incentivizing agents in a call center environment?

    One way is to use advanced gamification techniques to uncover the habits of your top performing service agents. This path to success can then be replicated across your entire team using a combination intelligent coaching prompts that guide agents and game mechanics that keep them engaged.

    At NewVoiceMedia, we not only provide a gamification application called Motivate, we also use Motivate to optimize the performance of our own service teams. During this webinar you will hear directly from Kev Willers, SVP Customer Service at NewVoiceMedia, as he explains how we’ve used Motivate to improve service levels. Kev will be joined by Peter Grant, SVP, Motivate who will explain how to successfully deploy game mechanics in a Salesforce call center environment.

    Existing NewVoiceMedia customers as well as businesses considering how to improve their call center performance will benefit from this session. You will learn how to:

    •Inspire increased agent performance through interactive, real-time leaderboards, alerts, recognition and
    comparisons 
    •Energize team performance with competitions and reward incentives
    •Achieve better call center service performance by creating highly engaged and motivated agents 
  • Napkins, notepads, and multiple devices – keeping notes is a mess. Research suggests that the average employee spends roughly 76 hours a year looking for misplaced notes, items or files (Brother International Organization, 2010).

    Imagine what you could do if you could capture all your ideas and information in one versatile digital notebook. Join us for this webcast to learn how you can harness the power of digital notetaking. Start by collecting and organizing all kinds of information.

    In this webcast, you’ll learn now you can get more hours out of the day by:
    •Collecting information from multiple sources into one handy notebook. For example, grab a news clip off the web, record an inspired idea on the go and combine handwriting, spreadsheets, diagrams, even email.
    •Accessing your information from nearly any device, any time. Use familiar Microsoft Office tools to access your notebook.

    Microsoft OneNote makes it easier to collaborate, whether you want to share your notes with colleagues, add them to a meeting or work together on the same notebook. It’s the simple, more effective way of getting down to business. Join us for this webcast to learn how you can get started organizing your business today.
  • NVMe (Non-Volatile Memory Express) over Fabrics is of tremendous interest among storage vendors, flash manufacturers, and cloud and Web 2.0 customers, Because it offers efficient remote and shared access to a new generation of flash and other non-volatile memory storage, it requires fast, low latency networks, and the first version of the specification is expected to take advantage of RDMA (Remote Direct Memory Access) support in the transport protocol.

    Many customers and vendors are now familiar with the advantages and concepts of NVMe over Fabrics but are not familiar with the specific protocols that support it. This live webcast will explore and compare the Ethernet RDMA protocols and transports that support NVMe over Fabrics and the infrastructure needed to use them. You’ll hear:

    •Why NVMe Over Fabrics requires a low-latency network
    •How the NVMe protocol is mapped to the network transport
    •How RDMA-capable protocols work
    •Comparing available Ethernet RDMA transports: iWARP and RoCE
    •Infrastructure required to support RDMA over Ethernet
    •Congestion management methods
  • Citrix application infrastructures are very performance sensitive. A small problem anywhere in your infrastructure can quickly lead to frustrated users complaining to the help desk that “Citrix is slow” or “Citrix is not working”. You then have to spend hours finding out where the real problem lies before you can resolve it and restore a positive user experience. Is it really a Citrix issue, or is the issue actually originating somewhere else in the infrastructure – i.e., the network, application, virtual platform, storage, etc.?

    In this webinar, Bala Vaidhinathan, CTO of eG Innovations, will discuss how you can extend Microsoft System Center Operations Manager (SCOM) to monitor and manage Citrix infrastructures end to end, so when a user complains that Citrix is slow, you can pinpoint exactly where the cause of the problem lies — in just one click.
  • More than 8 out of 10 customers are moving from one channel to another to complete a transaction or get an issue resolved. And, on average, they use more than 4 different “channels” over the course of their respective journeys. Despite this, customers expect consistent answers and personalized service regardless of their channel preference, device of choice and time of day.

    Join Dan Miller, Lead Analyst at Opus Research, and Daniel Hong, Sr. Director of Product Marketing and Strategy at [24]7 as they review these recent findings and their impact your self-service and assisted service strategies via text, chat, Web forms or phone calls. Dan will bring context from a recent study of Enterprise Intelligent Assistants (EIAs), culminating in the “8 Attributes of Successful EIAs”. Daniel will review primary research findings addressing both practices and preferences of customers in a digital, omnichannel world. The webinar will also include a case study.

    Attend this webinar to refine your company’s digital customer experience to keep your customers in charge, even when it’s a classic self-service situation, including:

    The Eight Characteristics of Highly Effective Intelligent Assistants
    How a Smart UI supports a delightful UX
    Making your investment in CRM, Analytics and Knowledge Management support AI
  • Learn How Kingston Technology Accelerated Critical Application Performance by Moving to an Internet WAN

    Relying on MPLS can make connecting a new branch or disaster recovery (DR) site a time-consuming and costly process. Aside from taking months to deploy, MPLS is complex, rigid and can dramatically increase your expenses. But what if you could use low-cost Internet to securely connect your sites in minutes and ensure reliable performance? Find out how Kingston Technology accomplished this by attending the webinar.

    Learn:
    • An alternative architecture to lower your costs, data transfer time and deployment complexities
    • New ways that the Internet can be used to move more data efficiently
    • A new approach for meeting challenging data back-up SLAs
    • How to dramatically increase your application performance
    • From industry experts how the branch and remote networking landscape is evolving
    • How companies are optimizing data over distance with software-based solutions
  • Software-defined WAN (SD-WAN) deployments have gained significant momentum in 2015. SD-WAN enables companies with distributed branch infrastructure to manage their wide are networks (WAN) infrastructure better with flexible connectivity choices and assure performance for critical applications. In this webinar, thought leaders from VeloCloud and VeloCloud partner will share 2 customer stories from the field highlighting the cost and complexity challenges associated with MPLS-based WAN networks and how SD-WAN provided them with connectivity options to reduce cost and manage the network better with deep application visibility.

    Join this webinar as field experts share their perspective on how to evolve the branch office WAN infrastructure with MPLS and ordinary broadband Internet, simplify deployment and management of applications and save overall cost for the customers. By the end of this webinar, you will learn how the two customers saved over thousands of dollars in bandwidth cost, get control over the “bandwidth killer” applications and enhanced the quality of video conferencing for the branch office users.
  • The evolution of the distributed enterprise network and its ability to deliver for the brand has dramatically changed in the last decade.

    Today, wireless broadband WAN connectivity is pervasive and is the wave of the future. 4G LTE has outpaced MPLS, Cable, DSL, and other means of traditional wired WAN networking — and at a fraction of the cost.

    Now, the ‘Store of the Future’ is here with cutting-edge technology offering Ethernet WAN connectivity over 4G LTE wireless broadband. With dual active 4G LTE modems, wired Ethernet WAN connectivity, dual-band/dual-concurrent ac WiFi, and enterprise-grade security — all in a consolidated, easy-to-manage platform, delivering a reliable and scalable broadband experience.

    The convergence of wired and wireless connectivity into a single platform reduces PCI scope, simplifies network complexity, and lowers the carbon footprint of your network; all while leveraging the cloud for remote management and best-in-breed security solutions.

    Join us for this webinar to learn about Ultimate Multi-WAN Diversity, network cost-savings through cutting-edge technology, and how the ‘Store of the Future’ is here now.
  • VoIP and unified communications are poised for another big year as the cloud continues to shape the future of the industry.

    In this special edition of the Channel Partners News Desk, Craig Galbraith takes you to the headquarters of Nextiva, where they're preparing for 2016 and beyond.

    Follow senior online managing editor Craig Galbraith on Twitter.
  • Hybrid WAN has existed for over a decade connecting branch offices via both private WAN (i.e., MPLS) and encrypted VPN over the Internet. Until now, hybrid WAN has been unable to deliver a seamless, simple and quality experience for Enterprise branch offices.

    SD-WAN enables quality, simplicity and maximum throughput by combining hybrid WAN with software-defined networking (SDN) and cloud-based principals at scale. This webinar will explain how an existing or new hybrid WAN can be made cost effective, throughput optimized and highly reliable using SD-WAN.
  • akkadian Provisioning Manager Express (aPME) designed for Cisco's Unified Communications Manager (Cisco Call Manager) provisions the following in 40 seconds: end user, extension, voicemail, device profile, Jabber desktop, Jabber mobile and SNR.
  • “Ability has nothing to do with opportunity.” -- Napoleon Bonaparte

    With the eve of the new year upon us, the time to begin anew with fresh perspective is here. As you look forward and begin to plan how you’re going to shape your 2016 IT communications infrastructure, keep your eyes on the several emerging and continuing enterprise communications trends -- such as the rise of team collaboration solutions, the death of the traditional desk phone, the continued shift to enterprise text messaging, and the rise of predictive communication. Please join us as we take a look at the top 8 trends in enterprise communications for 2016.
  • Designed to work with the devices you already own and light up the features of new devices, Windows 10 opens up new ways to create, learn, collaborate, and visualize.
    Windows 10 works great on your existing devices, so you don’t have to wait for a hardware refresh. It’s easier to upgrade existing devices with in-place upgrades, instead of time intensive wipe-and-reload deployments. And with Windows 10, the user interface optimizes itself to whatever device you’re using so you’ll always get an optimized experience.

    Windows 10 also ushers in a new era of devices from Microsoft. With Windows 10, you can experience the latest in innovative devices, such as pen functionality, Surface Hub and the amazing HoloLens. Devices with pen input lets you take notes, mark documents, and sketch ideas naturally. Surface Hub and HoloLens will revolutionize how we communicate and collaborate at work. Whether your company runs on desktops, tablets, or a combination of these, the easy 2-in-1 experience with Windows 10 is seamless experience across devices.

    In this webcast, viewers will learn:
    •How Windows 10 works great on your existing devices while showcasing the best of hardware innovation
    •Why the Surface family of devices (Surface 3, Surface Pro 4 and Surface Book) is ideal for businesses
    •Additional resources for Surface and other Windows 10 Devices
  • Join us on December 18th to learn how you can reduce costs and boost productivity with an enterprise-grade communications platform integrated into your favorite business apps including Google, Office365, Salesforce, and others.

    This live demo will show you how RingCentral creates a comprehensive communications hub that is very simple for end-users to adopt and use, and for IT to manage. You can initiate PSTN calls and SMS, host meetings and video conferences, view screen pops with relevant information, and more, without having to click around from one tool to another.

    Our Sales Engineer will walk you through how it works and answer your questions. You’ll see:
    * How to place calls with one click from within your business apps
    * Views of customer profile and communications history
    * Automated ticket creation from calls
    * And more!
  • Have you ever struggled to get your key message or communication understood? Do you find that your ideas and proposals are often stalled or not acted upon? Do you find yourself struggling to reduce content for a key presentation? If the answer to any of these is YES, then perhaps this webinar is for you.

    Kristin Zimmerman is the EVP of Global Sales at Akkadian Labs and has held previous leadership positions at Cisco, Avaya, and Xerox. Over her tenure, she has embraced a simple architecture for high impact communication and presentations. Inspired by the book, “As We Speak” Kristin has developed her own architecture and has coached others to do the same.