Unified Communications

Community information
Welcome to the unified communications community on BrightTALK! Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.
  • With 75% of enterprise users reporting that they use their cell phones for making work calls, the inevitable question we must ask is, "can we just run our business on cell phones and ditch the PBX?" In this webinar, we will review the massive changes in the wireless landscape that have made this viable in the past 3 months, the solutions that make it possible and what implications this has for the modern BYOD organization.
  • When video conferencing works like you do, it naturally becomes a part of every meeting you make. In this webinar, we will share the techniques you can use to elevate your user adoption and highlight the features that make Lifesize Cloud as lifelike and as natural as meeting in person. Come learn from Sr. Product Manager Rafi Anuar as he shares his expertise and best practices for:
    • Scheduling and conducting meetings on Lifesize Cloud
    • Deploying room video systems with Lifesize Cloud
    • Participating in Lifesize Cloud meetings from anywhere, anytime
    • Utilizing Lifesize Cloud as a full-featured audio bridge

    Follow us on Twitter @LifesizeHD and use the hashtag #AskLS to ask questions.
  • A lot has changed in the way we communicate for business. A decade ago, most organizations had employees who came to the office every day, used desktop computers and desk phones, and stopped communicating for work when they went home.

    Today, people communicate for work anywhere, anytime, and on any device. Per Forrester, sixty-six percent of employees use two or more mobile devices for work. And according to Frost & Sullivan, nearly 25 percent of employees work from home or the road. What’s more, the desk phone is not the only business device. Based on a RingCentral survey, 35 percent of employees are using their mobile phones for work even when they are in the office. And nearly 80 percent of employees text for business, with 32 percent reporting that they’ve even closed a business deal via text.

    Even with these undeniable business behavior changes, the vast majority of companies haven’t optimized their communications infrastructure for mobile workforces or BYOD.

    Join this webinar to get ahead of the pack and learn the benefits of a cloud communications solution that supports the new world of work.

    •Understand the trends driving mobility and behavior changes in the work place, with Melanie Turek, VP of Research for Enterprise Communication & Collaboration, Frost & Sullivan.
    •Get the real story from a business that has addressed their mobility needs first hand from Adam Fishman, director of growth and operations for Lyft, a community ride-sharing service.
    •Hear how a cloud communications solution is addressing several challenges businesses face in the new work world from Nisha Ahluwalia, VP of product marketing at RingCentral.
  • With 40% of time at work spent on administrative chores, inefficient communication is a big problem in business. Find out how to use tech to reduce wasted time in meetings, spend less time in your inbox and improve the way your company collaborates.

    About the presenter: Ray Gillenwater is the Co-founder and CEO of SpeakUp (getspeakup.com) an Enterprise Collaboration platform that enables collaborative problem solving and ideation. A student of Communications and a former executive at BlackBerry, Ray will share his experience and recommendations to help improve communication at your company.
  • Janssen Pharmaceuticals, a member of the Johnson & Johnson family of companies, transformed their medical information contact centers to deliver a faster, more seamless customer experience. Join this webinar to learn how using the Salesforce Service Cloud and Knowledge allows Janssen to:

    -Successfully manage a medical information solution across the pharmaceutical and medical device sectors of Johnson & Johnson
    -Increase agent productivity by automating 99% of processes for the medical device center
    -Improve agility and innovate on top of the Salesforce platform
    -Respond to customers 25% faster on their medical information requests
  • Skype for Business is about to launch, but what will this bring? For the first time we are seeing a product built for the consumer market - 300+ million users worldwide - moving in to the Enterprise.

    In this presentation we will share with you what Skype for Business will mean for the Enterprise, how it will integrate in multi-vendor environments and the changes we'll see from Lync.

    Presented by John Hand, a former Microsoft employee of 25+ years who is now IR’s Global Microsoft Alliance Director, this presentation will remove the marketing spin and give you real insight on what to expect from Skype for Business.

    Following the presentation there will be an opportunity for Q&A.
  • Cutting down on the time taken to complete complex document review cycles allows the modern lawyer to operate at the pace required by their industry.

    Join our webinar to learn top tips for shortening these review cycles without losing document integrity and risking corruption. We’ll also cover what technologies are available to provide a quick and accurate way to improve document review efficiency.
  • Coworkers have become accustomed to instant messaging on-the-go, video chatting while offsite and single number reach. But, hidden in the background, is the confusing, long and time consuming task of configuring these Unified Communication conveniences.

    Join us as Felix Delgado explores the labyrinth of provisioning within Cisco’s UC environment where one wrong click can lead to problems for the end user’s phone, voicemail or presence. Also, he will highlight a potential solution to these challenges.
  • Every year, businesses are making the decision to adopt a Unified Communications platform. Why? The reason is simple – Unified Communications capabilities save companies time and money, and increases productivity.

    Today’s mobile and resource-challenged workers require more freedom and flexibility in how they communicate with their colleagues, teams, partners and customers. Instant Messaging, Presence, Voice and Video Calling, SMS Texting, and Screen Sharing features enable employees to easily connect with their colleagues, partners and customers. Each of these tools have an associated cost, which can add up quickly per user. By removing the a la carte price tags and contracts and rolling all of the tools into one unified platform, both the business and its employees reap the benefits.

    In this webinar, we will cover the following:

    - Typical per-user spend on Screen Share, Video Conferencing, Presence, and IM tools

    - Why businesses are moving to Unified Communications

    - Features of a Unified Communications system

    - Product demonstration
  • The bring-your-own-device (BYOD) movement has been a huge boon for businesses that put a premium on productivity. File sync and share solutions have emerged to help employees work from anywhere, at any time, on any device. In this BrightTALK exclusive, eFolder explores the top seven features that business should consider when adopting a file sync and share solution. Learn what is required for a file sync and share solution to improve collaboration, maximize productivity, and ensure security.
  • Business computing is changing before our eyes. Physical PCs and servers cannot keep pace with the mobile workforces of today or tomorrow. BYOD (Bring Your Own Device) is no longer a “nice to have”, it is a “must have”. The problem most companies face is providing secure and controllable access – anytime, anywhere – to the data, applications, tools and resources required to maintain an enterprise network. DaaS is quickly becoming the leading solution for companies to adopt a comprehensive BYOD policy while actually increasing security and ubiquitous access. Join Nuvestack, the leader in DaaS technology, for an informative and insightful look at what it really takes to implement and manage DaaS as a BYOD strategy.
  • Join us for a 30-minute live session every Friday, where we’ll tour the RingCentral interface, discuss the latest innovations and features available on the RingCentral platform, and share best practices on leveraging cloud communications for your business. This session features a live demo of RingCentral Office and an open Q&A session led by a Sales Engineer.

    This week tune in and learn about how RingCentral integrates with Google Gmail, Calendar, Docs and more.
  • Do Your Workers Meet in the Cloud?

    Enterprises are only realizing 43% of technology's business potential according to Gartner. At the same time, most CEOs see IT’s role evolving over the next several years to become more involved in business strategy. Do you have a plan to drive innovation with new technologies such as cloud voice and video conferencing?

    Sign up for this live eSeminar to hear Clint Edwards, Polycom VP Global Cloud & Service, describe why 2014 is the Year of the Cloud. As a leader in cloud-based collaboration, Polycom understands the dramatic ways that mature cloud communications are disrupting old models by enabling mobile and distributed workforces. Vi Chau, Director, Product Management at RingCentral will also give a glimpse of how cloud technologies uniquely integrate mobile workers into the core business. Finally, RingCentral customer Paul Clowser, Director of IT, Coldwell Banker Mid-America Group will describe the tangible benefits his company has gained from cloud collaboration.

    Join this eSeminar and discover how:

    •VoIP cloud has evolved and the mobile and collaboration capabilities you can leverage today

    •Better phone system integration can eliminate lost deals through delays in communication

    •To achieve economic benefits from integrating mobile and remote workers through voice and video conferencing
  • ShoreTel Sky is the only all-in-one cloud solution, from the phones and PBX capabilities to implementation and support — giving you a brilliantly simple solution. See a live demonstration of ShoreTel phones, the intuitive user portal and integrated application experience
  • Implementing video conferencing is no longer an effort of epic proportions. In the past, many professionals shied away from the technology due to perceived complexity and cost. Recent developments have made it MUCH simpler to implement, manage and understand, and completely accessible for companies of all sizes. Join Simon Dudley, Lifesize Video Evangelist, as he reveals how new cloud-based video conferencing solutions can transform the way you do business and how they enable you to connect your office and employees to the world in this fun, yet informative, webinar.

    You will learn:
    •How Lifesize has revolutionized how users utilize video conferencing technology
    •The benefits of having your video environment hosted in the cloud, like freeing up your resources and time
    •How cloud video conferencing can fit your organization’s specific needs, mobilize your workforce, and make your job easier (without breaking the bank!)

    Follow us on Twitter @LifesizeHD and use the hashtag #AskLS to ask questions.
  • What advantages does cloud provide to a growing business?

    Regardless of the organization’s size, industry or geographic location, decision makers and IT staff always look to ensure reliability, flexibility and adaptability of their network infrastructure.

    As businesses expand to multiple locations, instant and reliable communication between remote workers becomes a necessity. Find out what advantages a cloud-based communication system provides over an on-premise legacy solution.
  • Embedded Communications is exploding! Gartner estimates more than 26 billion embedded devices will be on the market in the next five years. This session will explore the drivers behind the rapid growth in embedded communications and the opportunities that exists for application providers to take advantage of Real Time Communications. The session will include use cases of how forward-thinking companies and app providers are leveraging embedded communications into their platforms to improve customer engagement and offer new product capabilities. We’ll answer the following questions:

    - How do I embed Real Time Communications?

    - How Cloud delivery models pave the way to easy integration to leveraging APIs, SDKs, and Quick Starts?

    - What type of Communications and Collaboration capabilities can I embed into my Applications?
  • In the consulting world, time is the most precious commodity. And although video conferencing can help you save time, most consulting professionals have shied away from the technology due to perceived complexity and cost. Recent developments have made it MUCH simpler to implement, manage and understand, and completely accessible for companies of all sizes. Join Simon Dudley, Lifesize Video Evangelist, as he reveals how new cloud-based video conferencing solutions can help get YOUR time back as well as improve your customer service with improved communications. Learn how you can connect yourself, your office and your team to the world in this fun, yet informative, webinar.

    You will learn:
    -How Lifesize has revolutionized how users utilize video conferencing technology
    -The benefits of having your video environment hosted in the cloud, like freeing up your time and resources
    -How cloud video conferencing can fit your organization’s specific needs, mobilize your workforce, and make your job easier (without breaking the bank!)

    Follow us on Twitter @LifesizeHD and use the hashtag #AskLS to ask questions.
  • The unified communications industry in the APAC region will undergo several changes in 2015, which include growth in UCaaS, mid-market uptake, BYOD, and channel ecosystem. Apart from few hindrances, most market factors suggest growth in the UC market. In addition, the Mega Trends (Cloud Computing, Big Data, Internet of Things, and Mobility) will induce prosperity in this market. Join us in this webinar to get a Frost & Sullivan’s perspective on the future of APAC unified communications industry, and initiate a dialogue with our analysts.
  • Business needs to run at the speed of life. Unfortunately, far too often our corporate communications are encumbered by overly complex technology or distance which slows down our decision making and general business processes. In this webinar, Lifesize Video Evangelist, Simon Dudley, will reveal how you can transform your business and save time through the implementation of extremely simple and cost-effective cloud-based video conferencing. Join Simon to learn how you can connect yourself, your office and your team to the world in this fun, yet informative, webinar.

    You will learn:
    -How Lifesize has revolutionized how users utilize video conferencing technology
    -The benefits of having your video environment hosted in the cloud, like freeing up your time and resources
    -How cloud video conferencing can fit your organization’s specific needs, mobilize your workforce, and make your job easier (without breaking the bank!)

    Follow us on Twitter @LifesizeHD and use the hashtag #AskLS to ask questions.
  • Join us for a 30-minute live session every Friday, where we’ll tour the RingCentral interface, discuss the latest innovations and features available on the RingCentral platform, and share best practices on leveraging cloud communications for your business. This session features a live demo of RingCentral Office and an open Q&A session led by a Sales Engineer.

    This week tune in and learn about how RingCentral integrates with Google Gmail, Calendar, Docs and more.
  • Quality of Service (QoS) is essential to growth of every organization. Building a high quality, reliable and flexible network infrastructure is particularly challenging with continuously growing network demands imposed by today’s mobile workforce. For that reason, many IT professionals are looking into the clouds for answers.

    Join Curtis Peterson, SVP Operations at RingCentral, as he outlines the advantages of the over the top service model in achieving business agility and high QoS.