Unified Communications

Community information
Welcome to the unified communications community on BrightTALK! Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.
  • Do Your Workers Meet in the Cloud?

    Enterprises are only realizing 43% of technology's business potential according to Gartner. At the same time, most CEOs see IT’s role evolving over the next several years to become more involved in business strategy. Do you have a plan to drive innovation with new technologies such as cloud voice and video conferencing?

    Sign up for this live eSeminar to hear Clint Edwards, Polycom VP Global Cloud & Service, describe why 2014 is the Year of the Cloud. As a leader in cloud-based collaboration, Polycom understands the dramatic ways that mature cloud communications are disrupting old models by enabling mobile and distributed workforces. Vi Chau, Director, Product Management at RingCentral will also give a glimpse of how cloud technologies uniquely integrate mobile workers into the core business. Finally, RingCentral customer Paul Clowser, Director of IT, Coldwell Banker Mid-America Group will describe the tangible benefits his company has gained from cloud collaboration.

    Join this eSeminar and discover how:

    •VoIP cloud has evolved and the mobile and collaboration capabilities you can leverage today

    •Better phone system integration can eliminate lost deals through delays in communication

    •To achieve economic benefits from integrating mobile and remote workers through voice and video conferencing
  • ShoreTel Sky is the only all-in-one cloud solution, from the phones and PBX capabilities to implementation and support — giving you a brilliantly simple solution. See a live demonstration of ShoreTel phones, the intuitive user portal and integrated application experience
  • Implementing video conferencing is no longer an effort of epic proportions. In the past, many professionals shied away from the technology due to perceived complexity and cost. Recent developments have made it MUCH simpler to implement, manage and understand, and completely accessible for companies of all sizes. Join Simon Dudley, Lifesize Video Evangelist, as he reveals how new cloud-based video conferencing solutions can transform the way you do business and how they enable you to connect your office and employees to the world in this fun, yet informative, webinar.

    You will learn:
    •How Lifesize has revolutionized how users utilize video conferencing technology
    •The benefits of having your video environment hosted in the cloud, like freeing up your resources and time
    •How cloud video conferencing can fit your organization’s specific needs, mobilize your workforce, and make your job easier (without breaking the bank!)

    Follow us on Twitter @LifesizeHD and use the hashtag #AskLS to ask questions.
  • Big data and virtualization have seldom had their paths intersect to this point as, like most breakthrough innovations, big data has been delivered in very tightly integrated packages during the initial phase of adoption. However, with an increasing number of enterprises embracing a “virtualized first” approach to their IT infrastructure, broad-based acceptance of big data will require a more modular and VM-centric mode of consumption going forward. This session will focus on how these complementary technologies can come together to better yield big knowledge from big data analytics.
  • What advantages does cloud provide to a growing business?

    Regardless of the organization’s size, industry or geographic location, decision makers and IT staff always look to ensure reliability, flexibility and adaptability of their network infrastructure.

    As businesses expand to multiple locations, instant and reliable communication between remote workers becomes a necessity. Find out what advantages a cloud-based communication system provides over an on-premise legacy solution.
  • Embedded Communications is exploding! Gartner estimates more than 26 billion embedded devices will be on the market in the next five years. This session will explore the drivers behind the rapid growth in embedded communications and the opportunities that exists for application providers to take advantage of Real Time Communications. The session will include use cases of how forward-thinking companies and app providers are leveraging embedded communications into their platforms to improve customer engagement and offer new product capabilities. We’ll answer the following questions:

    - How do I embed Real Time Communications?

    - How Cloud delivery models pave the way to easy integration to leveraging APIs, SDKs, and Quick Starts?

    - What type of Communications and Collaboration capabilities can I embed into my Applications?
  • Coworkers have become accustomed to instant messaging on-the-go, video chatting while offsite and single number reach. But, hidden in the background, is the confusing, long and time consuming task of configuring these Unified Communication conveniences.

    Join us as Felix Delgado explores the labyrinth of provisioning within Cisco’s UC environment where one wrong click can lead to problems for the end user’s phone, voicemail or presence. Also, he will highlight a potential solution to these challenges.
  • In the consulting world, time is the most precious commodity. And although video conferencing can help you save time, most consulting professionals have shied away from the technology due to perceived complexity and cost. Recent developments have made it MUCH simpler to implement, manage and understand, and completely accessible for companies of all sizes. Join Simon Dudley, Lifesize Video Evangelist, as he reveals how new cloud-based video conferencing solutions can help get YOUR time back as well as improve your customer service with improved communications. Learn how you can connect yourself, your office and your team to the world in this fun, yet informative, webinar.

    You will learn:
    -How Lifesize has revolutionized how users utilize video conferencing technology
    -The benefits of having your video environment hosted in the cloud, like freeing up your time and resources
    -How cloud video conferencing can fit your organization’s specific needs, mobilize your workforce, and make your job easier (without breaking the bank!)

    Follow us on Twitter @LifesizeHD and use the hashtag #AskLS to ask questions.
  • The unified communications industry in the APAC region will undergo several changes in 2015, which include growth in UCaaS, mid-market uptake, BYOD, and channel ecosystem. Apart from few hindrances, most market factors suggest growth in the UC market. In addition, the Mega Trends (Cloud Computing, Big Data, Internet of Things, and Mobility) will induce prosperity in this market. Join us in this webinar to get a Frost & Sullivan’s perspective on the future of APAC unified communications industry, and initiate a dialogue with our analysts.
  • Business needs to run at the speed of life. Unfortunately, far too often our corporate communications are encumbered by overly complex technology or distance which slows down our decision making and general business processes. In this webinar, Lifesize Video Evangelist, Simon Dudley, will reveal how you can transform your business and save time through the implementation of extremely simple and cost-effective cloud-based video conferencing. Join Simon to learn how you can connect yourself, your office and your team to the world in this fun, yet informative, webinar.

    You will learn:
    -How Lifesize has revolutionized how users utilize video conferencing technology
    -The benefits of having your video environment hosted in the cloud, like freeing up your time and resources
    -How cloud video conferencing can fit your organization’s specific needs, mobilize your workforce, and make your job easier (without breaking the bank!)

    Follow us on Twitter @LifesizeHD and use the hashtag #AskLS to ask questions.
  • Join us for a 30-minute live session every Friday, where we’ll tour the RingCentral interface, discuss the latest innovations and features available on the RingCentral platform, and share best practices on leveraging cloud communications for your business. This session features a live demo of RingCentral Office and an open Q&A session led by a Sales Engineer.

    This week tune in and learn about how RingCentral integrates with Google Gmail, Calendar, Docs and more.
  • Quality of Service (QoS) is essential to growth of every organization. Building a high quality, reliable and flexible network infrastructure is particularly challenging with continuously growing network demands imposed by today’s mobile workforce. For that reason, many IT professionals are looking into the clouds for answers.

    Join Curtis Peterson, SVP Operations at RingCentral, as he outlines the advantages of the over the top service model in achieving business agility and high QoS.
  • Many leaders talk about the need for increased engagement and continuous feedback, but many of them are missing a key component of enabling this to happen: continuously clear and compelling employee goals. In this webcast, Stacia Sherman Garr, Vice President of HR & Talent Management Research at Bersin by Deloitte, will share some of her newest research on the role of goals in employee engagement and business outcomes. In addition, she will discuss some of the features of new goal technology systems and how those features can enable a fundamentally new approach to goal management.

    Attendees will learn:
    - Why goals are critical to employee engagement and organizational performance
    - Three principles and seven practices to improve employee goal management
    - How technology can evolve employee goal management
  • ShoreTel Enterprise Contact Center (ECC) is an all-in-one solution that provides complete multimedia and outbound capabilities. By leveraging ShoreTel's UC platform, agents can work anywhere and provide excellent customer experience and low Total Cost of Ownership
  • Enterprises still don’t trust the cloud for their sensitive workloads. Are their concerns reasonable? Are they inevitable? In this briefing, Frost & Sullivan examines perceptions and realities associated with cloud security and recommends ways to mitigate risk.

    Why You Should Attend:
    • Understand the “risk premium” ascribed to the cloud versus the private data center.
    • Learn why the cloud requires new processes for governance and compliance.
    • Hear why traditional security approaches, such as asset protection, are not relevant to a cloud environment.
    • Understand how to build a holistic approach to cloud security.
  • The Internet of Things (IoT) has now become a mainstream term but much of the attention is focused on the latest gadgets rather than its potential in super-charging efficiencies of every industry sector. Whether it's using connected devices to monitor the health of a patient or an elderly relative in their homes, GE"s smart jet engines that transmit terabytes of data on its condition in-flight or ensuring miners' safety and productivity with integrated communications, tracking and real-time analytics; Internet of Things can have a monumental impact on global economy, with the forecast of over $14 trillion in the next two decades, according to latest research by Accenture.

    But what does this all mean for IT professionals? Beyond the trade show gadgets, IoT initiatives require immense support from all IT functions. Collecting, storing and alayzing immense amounts of data, which can be easily accessed in the cloud at any time and securely shared across connected devices is no easy feat. Moreso, a standardized set of guiding principles is essential for governance and proper implementation of every supported initiative.

    Join this expert panel session, featuring some of the leading industry minds, as they share unique perspectives and vision into into the future of IoT and join the conversation in an interactive Q&A session at the end of the presentation.

    Panelists include:
    - Mac Devine, Vice President SDN Cloud Services and CTO, IBM Cloud Services Division
    - Stephen Mellor, CTO, Industrial Internet Consortium
    - Jeff Smith, CTO & EVP, Numerex
    - Darin Andersen, CEO, CyberUnited
  • CEB sees that nearly 80% of customers go to a support web page first when they need help, yet companies underestimate this increased preference for web-based service. Many still spend a lot of time and money improving the live phone experience. The reality is that customers value web self-service, and will only call the company when they have to. Companies need to shift focus to this important channel and create low-effort customer experiences. Join CEB to learn about:
    - The increasing value customers place on support websites and self-service
    - How to guide customers in online service interactions
    - Low-cost web fixes that have big impacts on self-service utilization
  • There are more costs to your phone system than you think. From capital expenditures to software upgrades, your phone system could be costing you. Join Matt McGinnis, Senior Director of Product Marketing at RingCentral, as he discusses the total cost of ownership (TCO) of an on-premise phone system and how you can see up to a 70% savings on your phone bill.
  • See the power of ShoreTel's Unified Communications solution
    Product and Architecture Overview
    Brilliantly Simple Management and Administration
    Brilliantly Simple Management and Administration
  • The “consumerization of IT” is largely represented by public cloud services. But when it comes to cloud file sync – a technology that is centered on storing, accessing, and sharing data – many businesses are taking pause at public hosting. In this BrightTALK exclusive webinar, learn why deploying cloud file sync in a private environment may be worth considering.