Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.
Featuring Ben Person, Manager, ServiceNow Delivery, Dell Services, this video provides an overview of how the combined capabilities of Dell IT service management and ServiceNow helps you easily align IT with your business objectives. Learn how Dell Services can help ensure seamless service, proactive and responsive interaction and quality delivery.
Featuring Paola Arbour, Vice President, Services IT, Dell Services, this video provides an insight into the Service Integration and Management (SIAM) function. It helps understand how you can benefit from the flexibility and innovation of multisourcing and standard services, while delivering integrated services to the business.
In this webinar with CenturyLink, discover 5 steps to take today to move toward a secure, fast and flexible hybrid cloud environment. Best practices and use cases are discussed, along with tips and critical questions you should ask your provider before getting started. We will also offer insight around things to avoid and share common, real-world issues that IT managers face when starting their hybrid cloud journey.
This webinar is the third in NetApp’s Hybrid Cloud Exchange Webinar series. Follow this series to discover industry-leading insights, partnerships, and resources to help you embrace the hybrid cloud on your terms.
Few people actually calculate the true cost of bad meetings, in fact, the Harvard Business Review discovered:
- 15% of an organization's time is spent in meetings
- 67% of meetings are rated as ineffective
- 92% of people multitask in meetings
- $32 Billion dollars is wasted in bad meetings
The reality is, meetings are still a crucial part of running an effective business. The value of effective meetings saves companies an average $2,600 per employee per year.
In this webinar, you'll learn how to save time + money through the power of Integrated Meetings, we'll show you a process we've taken over 15+ years of research to perfect and refine meetings that you can apply immediately in your company and with your team.
There are many ways in which people approach adding real-time communications with WebRTC to their service. While the dominant approaches are probably self development and using a WebRTC PaaS vendor, there’s a wider range of approaches.
In this session, Tsahi Levent-Levi, consultant and analyst of everything WebRTC, will go over the various approaches, revealing their advantages along with real vendor use cases.
Join GolfNow, Golf Channel's online tee time booking service, to hear best practices on deploying a contact center solution and effectively integrating it with Salesforce CRM. GolfNow engages golfers over the phone, with desktop and mobile web and applications. GolfNow’s contact centers support a team of customer service agents, distributed across multiple cities who support more than 6,000 quality courses. Find out how GolfNow has been able to:
- Reduce Support Costs and Optimize Scheduling
- Handle in-bound service and support calls over the phone
- Tightly integrate management and reporting with Salesforce
- Use skill-based routing to efficiently direct inbound service and support calls to different agent groups
- Improve communications between multiple call center locations
- Improve quality through call recordings
- Improve customer satisfaction with queue callbacks and voicemail routing
As enterprise customers migrate applications to the cloud, Service Providers are experiencing a need to modernize WAN offerings to meet customer demand for bandwidth and connecting customers to the cloud with confidence.
Software-Defined WAN (SD-WAN) is a new technology enabling SPs and their enterprise customers alike to align their WAN architectures to the new cloud computing paradigm.
In this webinar, Parag Thakore, Director of Product Management, and Kangwarn Chinthammit, Director of Solutions Marketing, go through top Service Provider SD-WAN considerations and real-world success stories with a live demo. Service Providers will learn how to offer SD-WAN as a service to increase profitability, deliver differentiated services and increase flexibility.
Are you communicating with your customers the same way you did 5 years ago? As technology evolves, so do your customers’ communication preferences. The customer service industry has seen a significant increase in SMS (aka texting) due to its ability to deliver convenient, proactive service for today’s on-the-go customer. Register for our webinar to learn how SMS technology can help you lower wait times and keep your customers informed.
In this webinar you’ll learn how SMS can:
- Reduce wait times and lower call volumes
- Help you stay proactive with your customers
- Mitigate risks for your business or customers
- Pair well with other communications solutions
File sharing is the single most common activity on corporate networks and between companies, and email is still the most-used channel for file sharing. It’s easy, it’s ubiquitous, and it gets the information to its destination with a single click. So what’s the problem with sharing files via email?
Register today to hear Michael Osterman, President of Osterman Research, and Peter Brown, Director of Product Marketing, Intralinks, review:
•The drawbacks and costs of relying on email for file sharing
•The problems organizations face when employees turn to consumer-grade file sharing tools as a solution
•The steps that organizations should consider for enterprise collaboration
All registrants will receive a complimentary copy of the Osterman Research report “The Critical Need for Enterprise-Grade File Sync and Share Solutions,” including data from an in-depth survey on file sharing practices.
If your company is like most other payment processing organizations, you currently own a disparate collection of payments systems and applications that are expensive, overly complicated and difficult to maintain. These mismatched components take up most of your resource and budget just to keep them running, leaving no time for you to actually move your business forward. The rapid uptake of new technologies and alternative channels will make it even harder for payment processing companies to make good business decisions and stay competitive. During this Webinar, Kevin Johnson and Christopher Souser will talk about how you can reshuffle the deck to strengthen your house of cards and generate additional business value.
Getting more from your UC investment:
Using Cisco APIs and SDKs to extend Cisco functionality directly to your users
Cisco provides APIs and SDKs which allow users to integrate their existing or new products on top of Cisco's UC platforms. Most customers don't realize these features are available to them out-of-the-box with their Cisco products.
Join us for a discussion and demonstration of how some of these APIs and SDKs, including the Jabber SDK, AXL API and other UC specific integrations that Cisco packages with their popular UC products.
In 2014, Hogan-De Paul joined the ranks at NYC-based Akkadian Labs as an experienced software engineer, specializing in custom Cisco Collaboration software with the company. His day to day role consists of gathering customer requirements, designing, testing, and implementing custom software solutions on top of Cisco VoIP platforms. Previously, Peter has also worked on configuring Cisco device firmware and technical marketing for VoIP based services. Peter graduated in 2013 from the New Jersey Institute of Technology with a degree in Software Engineering, with previous education credits from Rensselaer Polytechnic Institute and Stevens Institute of Technology.
Learn how to use the latest advances in cloud communications to activate your customer data and call activity into profitable sales accelerators. Every day, you collect more data in your CRM and telephone call reports. 8x8 will show you how to turn that data into higher close rates and more satisfying customer engagement experiences and provide you the analytics tools required to measure the results.
Today’s customer demands service when and where they choose, and cloud based solutions are the quickest and most cost effective path to meeting this critical need. This means your agents need user-friendly desktop tools as well as access to the most relevant customer data so they can resolve issues quickly and deliver a positive customer experience.
The Five9 Freedom Release makes this possible with a modern user interface called Agent Desktop Plus that links customer context from different channels and pushes dynamic guidance to agents. It also provides your agents with a single application, with rich customer context and insight, that guides the agent through resolution. This consistent insight empowers agents to engage with today’s connected customer.
This webinar will teach you how to:
•Improving agent productivity with the modern, intuitive browser-based design
•Personalizing your customer experiences with customer profiles, context and cross channel history
•Engaging agents with the new workflow using graphical cues and agent assistance tools
Grow your business, not your IT. Cloud technology is helping early stage companies focus on rapid growth by eliminating the burden of IT. Come join us to learn about a cloud enabled business management solution that can scale easily to support your business growth.
WebRTC technology is quickly transforming video conferencing as we know it, making video more accessible than ever before. We wanted to find a better way to meet right within the browser, so we incorporated this technology into the Lifesize Cloud Web App.
Join Lifesize Product Manager Robert Maloney as he takes you through an in-depth look at the Lifesize Cloud Web App and the benefits that WebRTC brings to video conferencing. In this webinar you will learn:
1. The advantages that WebRTC technology can bring to your solution
2. Best practices for incorporating browser-based video into your network
3. How the Lifesize Cloud Web App will transform meetings throughout your company
We will also provide a live tour of the Lifesize Cloud Web App!
This Friday’s live online demo showcases how RingCentral helps you collaborate with colleagues throughout the world with cloud-based voice, email, chat, SMS, audio and web conferencing. You’ll also learn about RingCentral Global Office, an additional service that allows your company to expand your current phone system to international offices in supported countries.
See how to add your international offices’ extensions into your current account to easily manage one cloud phone system across international offices. Enjoy efficient office-to-office communications with free extension-to-extension dialing and cost-effective international calling with competitive dial plans.
Our Sales Engineer will show you how it works and answer your questions in this lively 30-minute live demo.
Businesses are moving applications and communications to the cloud, which offers a unique opportunity to bridge the two with integrated capabilities. They are at a junction to break down silos and utilize tools that enable greater productivity. This webinar offers businesses an opportunity to learn how they can benefit from integrated communications and the options they need to consider.
Tech support at a college or university can be a daunting task to take on. Most IT departments in higher education face meeting varying support demands of faculty, staff and students that are often spread across multiple locations. This makes delivering unified service a challenge. This session will outline how Bomgar can combat such issues in the higher education setting. Attendees will hear from two customers, The University of Miami and Cape Fear Community College, who will share a glimpse into how they consolidated support efforts with Bomgar to provide a more unified and collaborative approach to tech support. Learn how both schools improved all-around success for their service desks, and how they turned tech support into a positive experience for the school as a whole.
The Road to Enterprise Voice can be challenging. Join us for this webinar where we will discuss how organizations can navigate their way and share real-world examples of success.
Dave Bottomley, Communications Solution Engineer, will be joined by Heide Gloudemans, Technical Sales Professional at Microsoft, to share the important steps to having a successful Skype for Business deployment - that realizes ROI.
It’s increasingly clear that improving the customer experience and reducing customer effort are critical in today’s competitive environment. It’s also clear that businesses and solution providers are embracing omnichannel customer care with the goal of seamless customer engagement. Is omnichannel realistic?
Why you should attend:
• Learn where companies are in providing omnichannel customer care
• Identify the drivers and restraints in omnichannel delivery
• Hear a key global systems integrator and solutions provider talk about the challenges and successes of omnichannel delivery
The file sharing market is evolving at a fast pace, with particular change since 2013. Changing user requirements and fluid vendor approaches are creating explosive market dynamics. Join us on this 1-hour webinar to hear:
Forrester’s view of today’s file sharing user, vendor and market landscape and where it’s headed, including how:
- Increased privacy and data control pressures have shaped the demands of the market
- Demand for secure, controlled sharing has resulted in a shift in pure-play sync & share vendors who now have to juggle freedom with control
- Established document management players are responding to disruptive technologies and market dynamics by re-inventing themselves as cloud players
- A frank discussion and suggested real-world strategies to:
- Embrace existing “systems of record” and extend to the new possibilities of file sharing
- Enable governance around content against a backdrop of increased security/privacy mandates
- Empower IT to choose the tools their users need to be productive want without sacrificing control and manageability
During this webinar, we’ll be open to questions and opinions from the audience – don’t miss your opportunity to interact with thought leaders from the analyst and vendor communities!
Traditional WAN architectures were designed to deliver reliable access and moderate bandwidth to applications hosted in enterprise data centers. However, applications, compute and storage are increasingly shifting to public or hybrid cloud environments. Cloud-Delivered SD-WAN(TM) exceeds the needs of this shifting environment by meeting cloud applications and services in the cloud with lower cost than traditional WANs while maintaining or improving reliability and performance.
Join us as experts in the design, implementation and management of both traditional and Cloud-Delivered WANs share a unique perspective on the past, present and future of enterprise networks. Industry veterans will walk you through the first steps in implementing Cloud-Delivered SD-WAN to achieve immediate benefits in today’s cloud-first application world.
Join us on October 16th to see how RingCentral’s recent acquisition of Glip will deliver better, faster teamwork and increased productivity.
Our sales engineer will demonstrate how Glip’s integrated task and project management, along with RingCentral Office, lets team members edit and comment on shared documents online, offline, or even during a RingCentral meeting. See how team members can use shared directories and communication tools to connect via voice, SMS and messaging, reducing email clutter.
• Basic Glip team collaboration tools
• How to share files, directories, tasks, links and more
In our SURVIVAL GUIDE FOR SHAREPOINT webinar series, we addressed the tangles and pitfalls faced by admins and departments struggling to keep up with their rapidly expanding environments. In each webinar, one of our SharePoint management experts shared with you essential tips and resources to help you navigate the SharePoint jungle.
In five phases, our team covered how easy it can be to:
• ASSESS the performance and security of your environment
• FIX, control, and optimize your deployments
• ENFORCE and regulate changes throughout SharePoint
• AUTOMATE the steps involved in configuring, managing, and enforcing governance and compliance policies
• Help end users ADOPT and understand the benefits of working in a new way
Register now for the LAST segment of this series at 2pm ET on Wednesday, October 21. Join our experts for a round-table discussion as they recap the key takeaways from each phase of our Survival Guide for SharePoint, and answer questions LIVE FROM THE AUDIENCE!
Master the jungle, and watch your business thrive with SharePoint.
Should deploying a branch office network (WAN) be disruptive to your operations? If you answered "No," you're not alone: organizations like yours desire easy-to-deploy and cost-effective WAN solution that minimizes reliance on dedicated MPLS links.
Software-defined WAN, an emerging technology paradigm for wide area networking, delivers the levels of performance and reliability needed to run enterprise applications utilizing inexpensive, ordinary Internet broadband. Provide access to the cloud resources with predictable performance and assure guaranteed delivery of bandwidth-intensive applications like voice, video to those remote branches.
Join this webinar to learn why - and how - Enterprises are taking advantage of the benefits of using SD-WAN to deploy and maintain wide area networks.
Driving the adoption of a new technology within your company takes persistence. By creating excitement around change management, from the initial buy-in to the company-wide roll out, companies are finding greater adoption successes and ultimately a better return on their investments.
Join Lifesize Chief Customer Success & Happiness Officer, Amy Downs, as she sits down with IT Directors Michael Maloney of IMA and Shane Dickinson of Silicon Labs for an inside scoop on why they chose Lifesize for their collaboration and how they helped the technology thrive throughout their organizations.
Is your company providing managed services for Avaya IP Office? Are you considering hosting Avaya IP Office for your customers?
Do you know how you will effectively provide service assurance for this environment, how you will maintain stated SLAs, how will you know when something is wrong and rapidly point the issue to avoid major outages?
If you would like to hear how Prognosis handles these environments and keeps you out of the hot seat, this session is a must attend.
Is your company providing managed services for Avaya IP Office?
Are you considering hosting Avaya IP Office for your customers?
Do you know how you will effectively provide service assurance for this environment, how will you maintain stated SLAs, how will you know when something is wrong and rapidly point the issue to avoid major outages?
If you would like to learn and how Prognosis can keep you out of the hot seat, this session is a must attend.
Business professionals are faced with an overwhelming amount of information that needs to be shared, both inside the organization and with external partners. The increasing need to share data efficiently must be balanced against the need to keep that data secure, and adopting the right new technology to meet those needs can be daunting: which solution is right for you?
Join KuppingerCole Senior Analyst Graham Williamson as he discusses how organizations can create a ‘culture of protection’ by providing employees with user-friendly tools that make it easy to share information securely.
•What technologies and tools can enable the most granular data protection
•How ease of use can make security second-nature for employees sharing information
•Where to start when it comes to determining your organization’s data sharing environment
Plus, all registrants will receive a complimentary copy of the KuppingerCole Leadership Compass, a multi-dimensional view of the overall leaders in the secure file sharing market.
In this fast-paced, informative webinar, you’ll learn how to drive agility with mobile cloud communications that engage prospects faster.
• Enable your team to use the leading business communications solutions from within Oracle Sales Cloud.
• Deepen relationships by communicating the way your customers and prospects most prefer.
• Save time and increase business agility.
According to a PwC report “One of the main reasons many banks world over have resisted embracing a customer-centric model is because of integration challenges.”
The future of most financial institutions depend on the strong connections they forge with customers. The relationship between banks and customers are constantly evolving and they need to adapt and connect in new ways with the customer to remain competitive today and win tomorrow’s customer. Mobile technology and social media are presenting opportunities and challenges to reach out to the customers like never before. While driving customer centric transformation initiatives are important for the bank, it is also extremely critical for the banks to have a strong Run the Bank strategy to drive operational efficiencies and manage cost pressures. Business integration plays a very critical and powerful role in designing and implementing Transform the bank and Run the bank initiatives. Despite the evident dividends banks seem to wrestle with their technology plans and investment decisions.
In this session, we will address a few effective strategies for banks to address the challenges posed with integrating technology and business and how banks can take the leap towards
a)Leveraging the strong multichannel interaction and delivering a seamless customer experience
b)Segmenting consumers dynamically through real-time insights
c)Tailoring real time offers based on real-time customer data
d)Run the bank initiatives with focus on efficiencies and cost savings.
With the right partner and technology expertise, you can deliver seamless banking experience to your customer.
Businesses today operate across more geographic boundaries than ever before and as data travels globally, a company's compliance, risk, and data governance obligations become exponentially more complex. Data moving across public and private clouds also increases breach risk, and compliance regulators can stop projects in their tracks - sometimes with drastic consequences to the business.
How is information stored and managed in the cloud? A question every company should be asking when dealing with the privacy and security of information stored in the cloud. Join our panel of AvePoint experts, led by Dana Simberkoff, Chief Compliance and Risk Officer, to discuss data sovereignty and privacy in the cloud. With many factors to be taken into consideration, our panel offers tips and advice to help understand the existing or upcoming data protection laws in the EU and ways technology can keep your data safe in the cloud.
In this webinar you can learn that SAP HANA is more than just a fast database that can accelerate your reporting. See how you can use SAP HANA to reimagine your business processes for Material Resource Planning (MRP) and Predictive Maintenance allowing you to improve your inventory management KPI’s, increase your manufacturing up-time and lower your maintenance costs.