Collaboration and UC

In the wake the new US financial regulation such as the "Dodd-Frank" Wall Street Reform and Consumer Protection Act, many banks in the US, Europe and Asia have been looking at how best to monitor and control the activities of their traders and contact centers.

The cost of compliance can considerable, however, the risks associated with non-compliance can result in even more substantial costs to the business.

Hear emerging trends in compliance for contact centres and traders.

In the wake of financial regulation such as MiFID II or the "Dodd-Frank" Wall Street Reform and Consumer Protection Act, many banks and providers of independent financial advice in the US, Europe and Asia have been looking at how best to monitor and control the activities of their traders, wealth brokers and contact centers.

The cost of compliance can considerable, however, the risks associated with non-compliance can result in even more substantial costs to the business.

Hear emerging trends in compliance for contact centers and traders.

More productive agents improve customer relationships and make a more productive contact center. And training, coaching, and feedback make more productive agents. Quality Management for 8x8 Virtual Contact Center is the easy way to monitor, measure, and evaluate agent performance. It integrates smoothly with your 8x8 Virtual Contact Center, so it’s easy to setup and use. And you can manage agents wherever they are located: in the contact center, a remote office, or at home.

This session will give a view on how to successfully troubleshoot Skype for Business scenarios:
- Conference Calls
- Soft phone
- Voice quality

This session will give a view on how to successfully troubleshoot Skype for Business scenarios:
- Conference Calls
- Soft phone
- Voice quality

Database-as-a-service offers multiple potential benefits, including lower database licensing and infrastructure costs, faster time to application development, and reduced administration overheads. These benefits are most likely to be experienced by database administrators and architects, although senior decision-makers and business users also stand to gain from having on-demand access to database services, rather than waiting for databases to be configured and deployed on dedicated physical or virtual server infrastructure.

While 451 Research anticipates growing adoption of database-as-a-service (DBaaS), adoption is currently nascent compared with other cloud services, as enterprises look to make the most of their investments in on-premises database deployments, and also to identify the most appropriate workloads for transition or migration to DBaaS. This webinar explores the factors shaping those adoption trends, including the potential benefits and challenges to DBaaS adoption, the economics of the cloud as they relate to database workloads, and adoption lifecycles.

Based on research involving enterprises currently deploying database workloads in the cloud, the webinar will:

• Highlight the trends driving enterprises to move database workloads to the cloud
• Identify the challenges causing enterprises to be hesitant about migrating database workloads to the cloud
• Identify the use-cases that are prime candidates for migrating database workloads to the cloud
• Highlight the critical success factors for database migration to the cloud

TBC

Microsoft Ignite 2016 is sold out. If you missed a ticket to the biggest Microsoft show on earth, or you can't get to Atlanta, GA. The this will be the next best thing.

This webcast will cover how reporting and visualisation can enable the insurer for faster decision making and identifying the key areas for improvements.

The Natural perils, globalisation, and disruption in distribution
combined with regulatory intervention and increased
competition has put immense pressure on insurers.
Rapid integration of technology and life has created a
proliferation of data, presenting unprecedented
opportunities to use advanced analytics to leverage new
information – about potential markets, risks, customers,
competitors and natural disasters.
Infusing advanced analytics capability into an insurer’s
DNA allows you to identify new growth opportunities
while at the same time protecting and optimising
your enterprise.

During this webcast you will learn:
- Trends, implications and opportunities
- 6 Key questions insurers are asking
- Achieving success - how to use advanced analytics modelling methods and tools to leverage useful internal and external structured and unstructured

Improving the efficiency of existing processes is critical for enterprises, and one of the first proof points of many big data projects. In the long-term enterprises may be looking for big data to generate revenue from new projects and applications, but proving the potential benefits by improving the efficiency of existing business processes – such as optimizing supply chains, or accelerating compliance – is a good place to start. Additionally, operating more efficiently at lower cost and with lower risk enables an organization to redirect budget towards driving growth.

Join Oracle and 451 Research for a webinar exploring how to make this operational efficiency possible through a combination of data management, statistical analysis and visualization.

Learn how Cimpress enabled daily video conferencing by over 7,000 employees around the world in under 2 years.

Collaborating by travel and phone is not enough to support the speed Cimpress needs to execute their business at a global scale. Video conferencing is mission critical, yet they had issues supporting all the technologies they needed with only two people. In this webinar, Cimpress and Vyopta will share best practices for supporting, planning, and budgeting for massive video usage.

This includes:
- Finding and fixing “bad” calls on the fly
- Simple reporting on adoption, capacity, and utilization of resources that management can understand and act on.
- Identify underused conference rooms and licenses to reallocate instead of buying new.
- Moving to a multi-vendor environment.

The storage performance benchmarking dynamic duo, Mark Rogov and Ken Cantrell, are back. Having covered storage performance benchmarking fundamentals, system under test and most recently block components, this fourth installment of the Webcast series will focus on File Components.

Register now to learn why the File World is different from the Block World. Mark and Ken will walk through the basic filesystem theory to how filesystem data layout affects performance, covering:

• Why file?
• Local vs. shared filesystems
• Compare and contrast typical file performance use cases

Join Eric Ogren, Senior Security Analyst at 451 Research, and Omri Iluz, CEO of PerimeterX, as they discuss how your best defense against automated website attacks rests with an approach founded on analyzing the behavior of humans and bots. 451 Research has talked with organizations that have saved millions in fraudulent transactions after embracing a behavioral analysis approach to security.

Sophisticated attackers are commercially motivated, using automated attacks to inflict damage. By abusing encoded business logic, they utilize real browsers to take over accounts, perform fraudulent purchases and scrape intellectual property, without triggering traditional security mechanisms. Through advanced techniques of cloaking from the world of malware, they disguise their nefarious intentions. Signature-based bot detection and WAFs are blind to these new threats, leaving your organization’s website defenseless.

In this webinar you will learn:

•How bots have evolved from simple scripts to sophisticated Man-in-the-Browser attacks
•How to protect against advanced modern attacks utilizing real-user browsers
•How to detect malicious behavior with Web Behavior Analytics (WBA) technologies
•Real-world attacks and how organizations use behavioral analysis to prevent them
•How to future-proof your business and your infrastructure

If you understand the title of this webinar, you’re one of the smart ones.

Join us on Wednesday, October 26, as we discuss key considerations for the process of selecting a video communication tool.

We'll discuss:

-Security – What makes a video conferencing solution secure and why it matters to the well-being of your company.

-Interoperability – The importance of adopting a tool that is standards-based and not a "walled garden" – especially for connecting with guests outside of your network.

-Scalability – Why a tool needs to scale with company growth and work seamlessly across every department in your organization.

-Rogue IT – The benefits and process of selecting a video conferencing tool that allows IT admins to take back control and standardize across large organizations.

-Too Many Tools! – Why having too many tools is a business efficiency killer and limits the control that IT has over programs and processes.

Join us, won’t you?

Eva Tsai will share her experience as a woman in tech charting a journey spanning multiple disciplines and excelling as a strategic business leader, her thoughts on the challenges women are facing, both in entering and advancing in their careers, and what her recommendations are on both professional and personal fronts.

Presenter Bio:
Eva has extensive experience leading go-to-market transformation and managing company telemetry to drive growth worldwide. Her innovation and leadership has been recognized with significant industry awards and patents. She was selected by Silicon Valley Business Journal in 2015 as one of Silicon Valley's 100 Most Influential Women and won the 2014 Marketer That Matters™ award, sponsored by The Wall Street Journal. At vArmour, Eva has transformed the company into a growth machine via innovative and well-executed go-to-market strategy, insightful telemetry, and process optimization. vArmour has been named a “Company to Watch” by TechCrunch and a "Cool Vendor" by Gartner. Prior to vArmour, Eva held strategic roles at Citrix, BroadVision and Oracle. Eva holds a BS and a MS in Computer Science from Massachusetts Institute of Technology.

It's important to understand the factors that might have a negative impact on your customer's experience, so that you can safeguard your technology before it's too late. In part two of our series on Predictably Excellent Customer Experience, IR experts will cover some different considerations to make to help you proactively protect your customer experience, and to ensure that it lives up to your brand promise.

An overview of Call Center Best Practices.

HEAR how the industry's top performing Call Centers Achieve World-Class Status!

LEARN key strategies for Enhancing your Call Center Performance!

APPLY Best Practices from your peers in the industry!

In this webcast, MetricNet will share the Key Success Factors from the industry's top performing Call Centers!