Bruce Everest - Emerging Technologies Director EMEA, Avaya
Financial Institutions are increasingly coming under pressure to support the economy and customers in light of the recent downturn. To do this effectively, statistics such as inbound contacts taking 40 seconds to identify callers compared to the industry standard of 28, and 90% of all processes involving a manual element enhancing human error, must be resolved. The answer – technology.
Bruce Everest will host this session exploring how Financial Institutions can tackle the current downturn through efficiency gains via technology. From showcasing how you can maximise the current investment in your contact centre and communications systems, to evolving it to enhance the productivity and efficiency of your operations; Bruce will close by highlighting how you can differentiate against your competitors, assure your customers and enhance customer loyalty through improving your customer satisfaction.