Hi [[ session.user.profile.firstName ]]

Financial Institutions: Enhance your Competitiveness

Financial Institutions are increasingly coming under pressure to support the economy and customers in light of the recent downturn. To do this effectively, statistics such as inbound contacts taking 40 seconds to identify callers compared to the industry standard of 28, and 90% of all processes inv
Financial Institutions are increasingly coming under pressure to support the economy and customers in light of the recent downturn. To do this effectively, statistics such as inbound contacts taking 40 seconds to identify callers compared to the industry standard of 28, and 90% of all processes involving a manual element enhancing human error, must be resolved. The answer – technology.

Bruce Everest will host this session exploring how Financial Institutions can tackle the current downturn through efficiency gains via technology. From showcasing how you can maximise the current investment in your contact centre and communications systems, to evolving it to enhance the productivity and efficiency of your operations; Bruce will close by highlighting how you can differentiate against your competitors, assure your customers and enhance customer loyalty through improving your customer satisfaction.
Recorded Jan 27 2009 34 mins
Your place is confirmed,
we'll send you email reminders
Presented by
Bruce Everest - Emerging Technologies Director EMEA, Avaya
Presentation preview: Financial Institutions: Enhance your Competitiveness
Recommended for you:
  • Date
  • Rating
  • Views
  • Vonage, which got its start in residential VoIP, is making a major play for business cloud and unified communications customers.

    Channel Partners' Craig Galbraith stopped by the company's office in Scottsdale, Arizona (formerly home to Vonage-acquired Telesphere), to learn more about its growth, the UCaaS market and what it takes to compete in a rapidly growing cloud industry.
  • Cloud is rapidly entering an entirely new phase, one destined to prove far more transformative and disruptive than the initial phase of cloud computing. It is driving comprehensive transformation of digital assets in organizations of all stripes as IT decision makers begin to view this emerging cloud construct as a proxy for digital transformation. No single vendor can offer the end-to-end services that can satisfy all of a customer’s IaaS, PaaS, SaaS and business processing as a service needs, which is why a multi-cloud approach makes sense. 451 Research's William Fellows will discuss while technology is not the only consideration in cloud transformation – organizational change, risk posture and the adoption of cloud’s operating model are key – the fact is that a Cloud Management Platform which includes automation and orchestration wlll be necessary to navigate this journey. We look at the key trends and technologies which will enable this in 2016.

    IT Spending Trends 2016
    https://www.youtube.com/watch?v=28cr1nnQhjo
  • Now that you’ve heard about Skype for Business what’s next?
    a. Is it right for your business?
    b. How does it fit into your current communication infrastructure?
    c. How does it factor into your plans for the future?
    d. What can you expect to gain from a productivity perspective?
  • ** This webinar will be held twice. Once for US and once for European audiences. (January 26th 11am PST and January 27th 1PM UK)

    Improving agent productivity is one of the primary ways to drive an increase in overall call center performance. Higher agent performance leads directly to increased customer satisfaction, better retention and better referrals. But how exactly to go about motivating and incentivizing agents in a call center environment?

    One way is to use advanced gamification techniques to uncover the habits of your top performing service agents. This path to success can then be replicated across your entire team using a combination intelligent coaching prompts that guide agents and game mechanics that keep them engaged.

    At NewVoiceMedia, we not only provide a gamification application called Motivate, we also use Motivate to optimize the performance of our own service teams. During this webinar you will hear directly from Kev Willers, SVP Customer Service at NewVoiceMedia, as he explains how we’ve used Motivate to improve service levels. Kev will be joined by Peter Grant, SVP, Motivate who will explain how to successfully deploy game mechanics in a Salesforce call center environment.

    Existing NewVoiceMedia customers as well as businesses considering how to improve their call center performance will benefit from this session. You will learn how to:

    •Inspire increased agent performance through interactive, real-time leaderboards, alerts, recognition and
    comparisons
    •Energize team performance with competitions and reward incentives
    •Achieve better call center service performance by creating highly engaged and motivated agents
  • ** This webinar will be held twice. Once for US and once for European audiences. (January 26th 11am PST and January 27th 1PM UK)

    Improving agent productivity is one of the primary ways to drive an increase in overall call center performance. Higher agent performance leads directly to increased customer satisfaction, better retention and better referrals. But how exactly to go about motivating and incentivizing agents in a call center environment?

    One way is to use advanced gamification techniques to uncover the habits of your top performing service agents. This path to success can then be replicated across your entire team using a combination intelligent coaching prompts that guide agents and game mechanics that keep them engaged.

    At NewVoiceMedia, we not only provide a gamification application called Motivate, we also use Motivate to optimize the performance of our own service teams. During this webinar you will hear directly from Kev Willers, SVP Customer Service at NewVoiceMedia, as he explains how we’ve used Motivate to improve service levels. Kev will be joined by Peter Grant, SVP, Motivate who will explain how to successfully deploy game mechanics in a Salesforce call center environment.

    Existing NewVoiceMedia customers as well as businesses considering how to improve their call center performance will benefit from this session. You will learn how to:

    •Inspire increased agent performance through interactive, real-time leaderboards, alerts, recognition and
    comparisons 
    •Energize team performance with competitions and reward incentives
    •Achieve better call center service performance by creating highly engaged and motivated agents 
  • Napkins, notepads, and multiple devices – keeping notes is a mess. Research suggests that the average employee spends roughly 76 hours a year looking for misplaced notes, items or files (Brother International Organization, 2010).

    Imagine what you could do if you could capture all your ideas and information in one versatile digital notebook. Join us for this webcast to learn how you can harness the power of digital notetaking. Start by collecting and organizing all kinds of information.

    In this webcast, you’ll learn now you can get more hours out of the day by:
    •Collecting information from multiple sources into one handy notebook. For example, grab a news clip off the web, record an inspired idea on the go and combine handwriting, spreadsheets, diagrams, even email.
    •Accessing your information from nearly any device, any time. Use familiar Microsoft Office tools to access your notebook.

    Microsoft OneNote makes it easier to collaborate, whether you want to share your notes with colleagues, add them to a meeting or work together on the same notebook. It’s the simple, more effective way of getting down to business. Join us for this webcast to learn how you can get started organizing your business today.
  • NVMe (Non-Volatile Memory Express) over Fabrics is of tremendous interest among storage vendors, flash manufacturers, and cloud and Web 2.0 customers, Because it offers efficient remote and shared access to a new generation of flash and other non-volatile memory storage, it requires fast, low latency networks, and the first version of the specification is expected to take advantage of RDMA (Remote Direct Memory Access) support in the transport protocol.

    Many customers and vendors are now familiar with the advantages and concepts of NVMe over Fabrics but are not familiar with the specific protocols that support it. This live webcast will explore and compare the Ethernet RDMA protocols and transports that support NVMe over Fabrics and the infrastructure needed to use them. You’ll hear:

    •Why NVMe Over Fabrics requires a low-latency network
    •How the NVMe protocol is mapped to the network transport
    •How RDMA-capable protocols work
    •Comparing available Ethernet RDMA transports: iWARP and RoCE
    •Infrastructure required to support RDMA over Ethernet
    •Congestion management methods
  • Citrix application infrastructures are very performance sensitive. A small problem anywhere in your infrastructure can quickly lead to frustrated users complaining to the help desk that “Citrix is slow” or “Citrix is not working”. You then have to spend hours finding out where the real problem lies before you can resolve it and restore a positive user experience. Is it really a Citrix issue, or is the issue actually originating somewhere else in the infrastructure – i.e., the network, application, virtual platform, storage, etc.?

    In this webinar, Bala Vaidhinathan, CTO of eG Innovations, will discuss how you can extend Microsoft System Center Operations Manager (SCOM) to monitor and manage Citrix infrastructures end to end, so when a user complains that Citrix is slow, you can pinpoint exactly where the cause of the problem lies — in just one click.
  • More than 8 out of 10 customers are moving from one channel to another to complete a transaction or get an issue resolved. And, on average, they use more than 4 different “channels” over the course of their respective journeys. Despite this, customers expect consistent answers and personalized service regardless of their channel preference, device of choice and time of day.

    Join Dan Miller, Lead Analyst at Opus Research, and Daniel Hong, Sr. Director of Product Marketing and Strategy at [24]7 as they review these recent findings and their impact your self-service and assisted service strategies via text, chat, Web forms or phone calls. Dan will bring context from a recent study of Enterprise Intelligent Assistants (EIAs), culminating in the “8 Attributes of Successful EIAs”. Daniel will review primary research findings addressing both practices and preferences of customers in a digital, omnichannel world. The webinar will also include a case study.

    Attend this webinar to refine your company’s digital customer experience to keep your customers in charge, even when it’s a classic self-service situation, including:

    The Eight Characteristics of Highly Effective Intelligent Assistants
    How a Smart UI supports a delightful UX
    Making your investment in CRM, Analytics and Knowledge Management support AI
  • Learn How Kingston Technology Accelerated Critical Application Performance by Moving to an Internet WAN

    Relying on MPLS can make connecting a new branch or disaster recovery (DR) site a time-consuming and costly process. Aside from taking months to deploy, MPLS is complex, rigid and can dramatically increase your expenses. But what if you could use low-cost Internet to securely connect your sites in minutes and ensure reliable performance? Find out how Kingston Technology accomplished this by attending the webinar.

    Learn:
    • An alternative architecture to lower your costs, data transfer time and deployment complexities
    • New ways that the Internet can be used to move more data efficiently
    • A new approach for meeting challenging data back-up SLAs
    • How to dramatically increase your application performance
    • From industry experts how the branch and remote networking landscape is evolving
    • How companies are optimizing data over distance with software-based solutions

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: Financial Institutions: Enhance your Competitiveness
  • Live at: Jan 27 2009 12:00 pm
  • Presented by: Bruce Everest - Emerging Technologies Director EMEA, Avaya
  • From:
Your email has been sent.
or close
You must be logged in to email this