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Collaboration and UC

  • Microsoft Teams: Timing, Tools & Tips
    Microsoft Teams: Timing, Tools & Tips David Branscome, Microsoft | Richard Smith, IR Recorded: Jun 14 2018 61 mins
    Join us for an update on Microsoft Teams with David Branscome, Partner Technical Architect at Microsoft who will discuss the latest Teams news. Covering an update on timing, tools to make sure your Teams deployment is successful, considerations to keep in mind and key resources to help get you there. Join us to learn:

    > Teams timing: Teams momentum, roadmap updates on feature parity, migration considerations and guidance
    > Teams Tools: MyAdvisor guidance and walk through
    > Teams Tips: migration pre-requisites and best practice (pre-migration)
  • The financial impact of hybrid WAN deployment
    The financial impact of hybrid WAN deployment Marcel Koenig, principal consultant Global IT, Ancoma Consulting, and Natalie Bannerman, reporter, Capacity Media Recorded: Jun 14 2018 42 mins
    A recent survey by the WAN Summit found that cutting cost is the second most important driver for SD-WAN deployment, after performance improvement. Combinations of Hybrid WAN solutions & SD-WAN promise to use of double bandwidth whilst reducing Mbit-prices by up to 50%. But how much of this is realistically achievable?

    Join Marcel Koenig from Ancoma Consulting to get insights into real life WAN case studies including deal metrics from recent SD-WAN deployments.
  • Governance for your Content with Mobius 8.0
    Governance for your Content with Mobius 8.0 Greg Wilson, Director, ASG & Jack Marcus, Solutions Engineer, ASG & Jarein Vlesveld, Director, ASG Recorded: Jun 13 2018 40 mins
    Today’s digital organizations are generating more data and content than ever before and are faced with increased scrutiny and increased regulations for how they manage, govern and interact with their content. This is a challenge for all modern organizations running on a complicated array of new and legacy platforms and receiving content in every format imaginable.

    In this 30 minute demonstration led by ASG’s Mobius Product and Solutions teams, you’ll learn:
    • How built-in encryption at rest and redaction capabilities ensure that private information remains private whether deployed on-premises, in the Cloud or in Hybrid/Cloud environments.
    • How event-based retention and hold functionality can broaden your governance reach and reduce unwanted risk and exposure of your enterprise content.
    • How capabilities like full text search can empower your business to better leverage dormant content and respond faster to audit requests.

    Don’t miss your opportunity to find out more.
  • Data Residency - how to stay on the right side of the GDPR
    Data Residency - how to stay on the right side of the GDPR Crispen Maung, VP of Compliance at Box, and Anna Min, Product Manager at Box Recorded: Jun 11 2018 48 mins
    Global compliance with data residency is a huge concern for businesses whose customers, employees and operations span the globe. As new regulations like GDPR come online, there are a lot of misconceptions out there about the actual requirements for data residency and how to comply.

    Join Crispen Maung, VP of Compliance at Box, and Anna Min, Product Manager at Box, as they look at the hard reality of complying with data residency and privacy rules.

    You'll also be introduced to Box Zones, our new multizone solution that effectively addresses data residency obligations across different jurisdictions. Box Zones designates content location per employee while you retain control, managing your entire enterprise from a single admin console. Best of all, this never impacts end user experience– they can seamlessly collaborate across zones, while the content they own remains stored in their designated region.

    Here's what you'll learn:
    The real requirements of data residency and data privacy (versus perception)
    How the new Box Zones can support multizone functionality
    How Box Zones can address data residency and privacy without hurting productivity
  • IoT Data: The World’s Most Valuable Resource
    IoT Data: The World’s Most Valuable Resource Kevin Maher, Company Director - UK & Ireland, Sigfox Recorded: Jun 7 2018 64 mins
    The world’s most valuable resource is no longer oil but data. IoT data will change so many industries and is waiting for someone to extract, analyze and exploit it. This presentation will examine the barriers that have prevented the connection of high volumes of low cost sensors and will highlight the key use cases for big data management and analytics across networks.

    About the presenter:
    Kevin has 25 years experience in the mobile telecom industry, having held a number of senior positions with Mobile Network Operators and infrastructure vendors. During the last 10 years his career has focused on enabling service providers, infrastructure vendors and mobile operators to grow their global M2M/IoT businesses by establishing relationships with external stakeholders in the value chain and creating opportunities for collaboration.
  • The FIMA 2018 Report: The Journey to CDO 2.0
    The FIMA 2018 Report: The Journey to CDO 2.0 Hemant Waradkar, Practice Head – FRC, Analytics, Wipro & Ian Rowlands, Director, Product Marketing, ASG Technologies Recorded: Jun 6 2018 60 mins
    Today’s CDO must navigate significant change. Just how significant is one of the insights revealed in this newly released report. ASG Technologies, in collaboration with Wipro, surveyed senior data management and governance executives to produce “Uncovering the Progress of the CDO 2.0.”

    The report reveals that 50 percent of respondents do not have solutions in place to support data inventory, 66 percent do not use data lineage solutions and 53 percent lack automated governance, workflow and issue management. These findings suggest that most organizations lack the insights needed to maintain regulatory compliance and make informed business decisions.

    Join ASG Technologies and Wipro as we share actionable insights to help data management executives tackle big challenges including:
    • Lagging and uncertain governance tactics: Enhancing governance models requires strategic use of data discovery and lineage to determine where data moves and how it gets transformed.
    • Inefficient governance processes: Automating governance, workflow and issue management improve data practices and are fundamental with timely compliance and full data value.
    • Unseen data and lost value: Pushing for business value-added digitization calls for an enhanced governance model capable of supporting a much-changed environment.

    Learn how maturing Data Governance can help you move towards CDO 2.0.
  • Overcoming the Growing Pains of Video Conferencing
    Overcoming the Growing Pains of Video Conferencing Matthew Jackson | Senior Solutions Engineer IR Recorded: Jun 6 2018 30 mins
    With Video conferences on the rise hear how you can overcome barriers to user adoption and deal with technical issues including;
    - Video Conferencing not working at all
    - Enough usage to justify ROI
    - How do deal with poor quality video and/or audio
    - And more...
  • Best Practices for Building the Commercial Case for SD-WAN
    Best Practices for Building the Commercial Case for SD-WAN Ciaran Roche, CTO of Coevolve & Sasha Emmerling, Dir of Marketing, VeloCloud, now part of VMware Recorded: May 31 2018 55 mins
    SD-WAN is now approaching mainstream adoption, allowing for the collection of enough data to better understand the development of its commercial case. With numerous SD-WAN implementations and projects under their collective belts, Coevolve and VeloCloud, now part of VMware, will share examples of the common elements and best practices that lead to a successful SD-WAN case.
     
    The team will share:
    * The key elements of a SD-WAN business case
    * How the SD-WAN business case varies from previous WAN reviews
    * The side benefits to the headline commercial gains
    * The areas of uncertainty requiring extra analysis 
     
    Join us for this interesting discussion on taking the next steps with your enterprise SD-WAN business case!
  • Best Practices for Building the Commercial Case for SD-WAN
    Best Practices for Building the Commercial Case for SD-WAN Tim Sullivan, Co-Founder and CEO, Coevolve & Sasha Emmerling, Dir of Marketing, VeloCloud, now part of VMware Recorded: May 31 2018 61 mins
    SD-WAN is now approaching mainstream adoption, allowing for the collection of enough data to better understand the development of its commercial case. With numerous SD-WAN implementations and projects under their collective belts, Coevolve and VeloCloud, now part of VMware, will share examples of the common elements and best practices that lead to a successful SD-WAN case.

    The team will share:
    * The key elements of a SD-WAN business case
    * How the SD-WAN business case varies from previous WAN reviews
    * The side benefits to the headline commercial gains
    * The areas of uncertainty requiring extra analysis

    Join us for this interesting discussion on taking the next steps with your enterprise SD-WAN business case!
  • UCC Series [Ep. 5]: Conference Room of the Future
    UCC Series [Ep. 5]: Conference Room of the Future Robin Gareiss, President & Founder, Nemertes Research Recorded: May 30 2018 58 mins
    At most organizations, conference rooms are less than perfect--and that affects the productivity of any meeting. Inconsistency is the cornerstone of meeting room space, whether it's the power outlet locations, wired or wireless connectivity, brand of digital whiteboard, or video conferencing capabilities. That's why many companies are investing in "Conference Room of the Future" initiatives.

    Nemertes recently conducted research among 600+ global organizations, and this webinar will focus on best practices.

    It will address the following:
    • What technologies are crucial to effective meetings?
    • Who should run the meeting-room overhauls for the most success --IT or facilities?
    • What are the differences between smaller, huddle rooms and large conference rooms, in terms of user expectations?
    • How do advanced technologies, such as artificial intelligence and Internet of Things, play a role in meeting rooms?
    • What should IT leaders look for in management and monitoring tools?

    We look forward to sharing this information with you and answering your questions!
  • Skype for Business: Troubleshoot Voice and Video like a Ninja
    Skype for Business: Troubleshoot Voice and Video like a Ninja Richard Smith, Global Microsoft Alliance Director | Dave Bottomley, Senior Solutions Engineer Recorded: May 24 2018 61 mins
    Quality of experience is key to a successful UC environment and Skype for Business is no different.In this session we will discuss keys to troubleshooting Voice and Video in a Skype for Business deployment, whether that is on-premises, hybrid or cloud.
  • Transform Your Business with Intelligent Information Management: Mobius 8
    Transform Your Business with Intelligent Information Management: Mobius 8 Greg Wilson, Director, ASG & Jack Marcus, Solutions Engineer, ASG & Jarein Vlesveld, Director, ASG Recorded: May 23 2018 31 mins
    Digital information is the lifeblood of every enterprise business. You need content services that integrate with your existing on premise and Cloud technologies to ingest your content and store that information in accessible pieces so it can be found, managed and viewed across the globe in real time. Join ASG’s Product and Solutions Consulting team to discover how the powerful content services offered by Mobius can help transform the way you do business and access information.

    During this 30 minute webinar, you’ll explore the granular policy management that lies at the foundation of Mobius’ architecture and see how Mobius allows your teams to manage content easily through regulations and corporate policies while ensuring your business remains competitive.
  • Accudata + Forcepoint Security Series | Risk-Adaptive Protection
    Accudata + Forcepoint Security Series | Risk-Adaptive Protection Bharath Vasudevan, Senior Director Recorded: May 23 2018 30 mins
    What comes to mind when you hear “decision making based on calculated behavioral analytics”? It’s a pretty exciting concept–one that’s new to cyber security and one that Forcepoint does very well. Join our webinar to learn how risk-adaptive protection is helping organizations:

    - Continually improve security effectiveness through machine learning and AI
    - Better understand risky behavior
    - Automate policies
    - Dramatically reduce the quantity of alerts
    - Streamline and accelerate investigation of those alerts

    Tune in May 23!
  • Manage resources more effectively with Project Online
    Manage resources more effectively with Project Online Collin Quiring Recorded: May 21 2018 64 mins
    Equip your team for project success
    When you're managing a project, it's important to know who's doing what, when they're doing it, and how long it's expected to take so you can finish on time and stay within your budget. Project Online enables organizations to proactively manage resource utilization, identify bottlenecks early, accurately forecast resource needs, and improve project selection and timely delivery.
    Join this webinar to:
    Discover tools that can help you ensure your projects are properly staffed.
    Find out how you can identify overused and underused resources to optimize assignments.
    Learn how you can post updates from any device and oversee progress while you're on the go.
  • Reveal game-changing insights with SQL Server 2017
    Reveal game-changing insights with SQL Server 2017 Matt Morris, Microsoft Recorded: May 21 2018 55 mins
    Reimagine your data's potential
    Unlocking critical insights from increasingly complex data requires cloud-compatible, intelligent, more secure applications. Your apps need to be dependably accessible, regardless of platform, user location, or device. SQL Server 2017 is engineered precisely to support these needs with modern database management. It helps you uncover valuable insights hidden in your data and use that information to transform your business.
    Join this webinar to:
    Find out how you can turn raw data into meaningful reports that can be delivered to any device.
    Learn how SQL Server 2017 empowers businesses with data warehousing, whether on-premises, in the cloud, or both.
    Discover the security capabilities of the Azure cloud.
  • Boost productivity with insights from Workplace Analytics
    Boost productivity with insights from Workplace Analytics James Province Recorded: May 18 2018 57 mins
    Driving organizational change with real-time, actionable insights
    Employee productivity is a priority for most business leaders. Workplace Analytics provides information that helps leaders make better business decisions. It leverages Office 365 collaboration data to deliver powerful new insights for enterprise productivity, allowing business leaders to understand the collaboration patterns across organizations that influence productivity and employee engagement.
    Join this webinar to:
    Learn how you can unlock new insights into your workforce.
    Discover how Workplace Analytics can help you make decisions that lead to higher employee engagement.
    See how you can define privacy controls to meet your needs while staying compliant to protect your data.
  • Manage content with SharePoint and OneDrive
    Manage content with SharePoint and OneDrive Cathy Petrullo, Microsoft Lead Trainer Recorded: May 18 2018 60 mins
    Advanced tools to create and share high-velocity content

    Content is an important organizational asset that embodies the knowledge and processes of individual businesses. As the transition from traditional enterprise content management to dynamic content services has taken place, the ways in which organizations create, manage, and share content have also evolved.

    More than 300,000 organizations now use SharePoint and OneDrive in Microsoft 365, including 85 percent of Fortune 500 companies. Active users grew over 90 percent, and data stored and sync usage grew over 300 percent in the last year alone.

    Join this webinar to:
    Find out how you can help protect your content in SharePoint and OneDrive with security controls.
    Learn how to use SharePoint's simple, quick interface to manage multiple file types.
    See how you can use PowerApps and Flow to transform your business processes.
  • Solving the Secure SD-WAN Paradox
    Solving the Secure SD-WAN Paradox Dr. Jim Metzler, Principal Analyst at Ashton, Metzler & Associates; Dhawal Sharma, Sr.Director of Product Management, Zscaler Recorded: May 17 2018 56 mins
    Adopting an SD-WAN solution is the best option that network organizations have to respond to a range of requirements such as lowering cost, increasing availability and providing high quality user experiences. However, network organizations are also under pressure to deliver best-of-breed security and in virtually all instances, adopting an SD-WAN solution results in implementing Direct Internet Access (DIA) which is challenging to secure using security appliances.

    Join Dr. Jim Metzler, a principle analyst at Ashton, Metzler and Associates, as he discusses the ways organizations can improve their security posture while taking advantage of the benefits offered by SD-WAN and embracing the advantages of cloud-enabling technologies. Industry experts Dhawal Sharma and Tony Banuelos will join Dr. Metzler to share case studies and deployment best practices of implementing a secure SD-WAN solution.

    Presenters:
    * Dr. Jim Metzler, Principal Analyst at Ashton, Metzler & Associates
    • Dhawal Sharma, Sr. Director of Product Management at Zscaler
    • Tony Banuelos, Product Line Manager at VeloCloud, now part of VMware
  • Verizon Risk Report - Streamline Security with Actionable Insights
    Verizon Risk Report - Streamline Security with Actionable Insights Katie Crammer, Director, Verizon Global Security Solutions Recorded: May 17 2018 39 mins
    Please join Katie Crammer, Director of Global Security Solutions as she provides an in-depth conversation about a new powerful tool to help enterprises quantify cyber risk and ROI.

    Enterprises routinely struggle to correlate security-related costs with cyber risks and have difficulty determining their security ROI and measuring their security posture. The Verizon Risk Report provides a comprehensive, automated, 360-degree security risk posture assessment, updated daily. The report provides a security score by measuring outside security posture against peers, evaluates control effectiveness, exposes gaps, weaknesses and associated risks, yielding actionable recommendations for mitigating real and likely risks.
  • Accudata's White-Hat Files | May 2018 Edition
    Accudata's White-Hat Files | May 2018 Edition Josh Berry, CISSP & OSCP, Principal Consultant for Risk & Compliance Recorded: May 17 2018 16 mins
    Welcome to the White Hat Files – a monthly series where the best white hat hackers give you what you need to know about the threat landscape.

    Our first White Hat File comes from Josh Berry, who holds OSCP, CISSP, and GIAC certifications.
    In this 15-minute webinar, he’ll give you the rundown on Accudata’s most-seen vulnerabilities, as well as best practices you can use to defeat attackers looking to dissect and destroy your business.

    Join us for our next edition in June! Register here: https://www.brighttalk.com/webcast/16347/322209?utm_source=Accudata+Systems&utm_medium=brighttalk&utm_campaign=322209
  • UCC Series [Ep. 4]: How AI Will Transform Collaboration
    UCC Series [Ep. 4]: How AI Will Transform Collaboration Irwin Lazar, VP & Service Director, Nemertes Research Recorded: May 17 2018 50 mins
    Artificial Intelligence, Machine Learning, Virtual Reality, and intelligent voice assistants offer the potential to drastically improve how people work with data and collaboration systems. In this webinar we'll share research on how organizations are:
    • Evaluating and adopting AI and related technologies
    • Building business cases to justify investment
    • Measuring and monitoring success

    We'll look at specific examples of AI technologies in the context of communications and collaboration, and provide attendees with actionable guidance as they develop their own AI evaluation and implementation plans.
  • Prognosis for UC Deminar (May 2018)
    Prognosis for UC Deminar (May 2018) Dave Bottomley, Senior Solutions Engineer Recorded: May 16 2018 42 mins
    Join us for a live demonstration of Prognosis for Unified Communications. Delivered by a Senior Solutions Engineer with live Q&A
  • Cutting Through the Noise: The Role of Documents in Digital Transformation
    Cutting Through the Noise: The Role of Documents in Digital Transformation Melissa Incera & Chris Marsh of 451 Research, Steve Bower of Nitro Software and David Floss of Zebra Technologies Recorded: May 16 2018 60 mins
    Join our webinar to learn how democratizing PDF productivity and electronic signatures can save money, modernize information management, and advance digital transformation across your organization.

    As the most prevalent document format in any organization today, PDF was meant to simplify formatting, fuel collaboration, and improve productivity. But prolific paper-based processes and the failed promises of expensive, legacy technologies have made it impossible for many enterprises to keep up with the explosion of digital documents.

    On May 16, Melissa Incera and Chris Marsh of 451 Research invite Zebra’s Global Client Support Manager David Floss and Nitro’s VP of Customer Success & Solutions Steve Bower for this live panel discussion.

    Together they’ll discuss:

    •The state of today’s landscape
    •The power of simple, flexible solutions
    •The importance of partnership in achieving DX

    Register now to discover how enabling your workforce with the right tools can boost your bottom line, drive customer loyalty, and progress your digital transformation journey.

    RSVP now to reserve your spot!
  • Learn to Fight Cloud Sprawl and Eliminate Service Outages
    Learn to Fight Cloud Sprawl and Eliminate Service Outages Vid Sista, Director of Technology Solutions Jun 20 2018 4:00 pm UTC 15 mins
    Adding automation to your IT environment is one of the best ways to fight cloud sprawl and help eliminate service outages. In this 15-minute webinar, Accudata’s Director of Technology Solutions Vid Sista will explain:

    How automation solutions enable you to proactively identify service issues
    Why cloud sprawl is a major threat to IT security – and how you can stop it
    What businesses can do to automate their IT services lifecycle
  • Creating Collaborative Huddle Rooms—How to Select the Right Tools and Technology
    Creating Collaborative Huddle Rooms—How to Select the Right Tools and Technology Brian Fichter, Director, Video Collaboration, Carousel Industries & Chris Thorson, Sr. Director, Polycom Jun 20 2018 6:00 pm UTC 60 mins
    While traditional video conference rooms remain an anchor in most organizations, today’s accessible video technology means any space can be turned into a video collaboration space. In fact, With the growth in remote workers, the need for collaborative meeting spaces is on the rise to connect on and offsite workforces.
    Regardless of what solutions you are using today — Polycom, Microsoft, WebEx or GoToMeeting, to keep up with the demands of the modern workforce, you should be able to easily integrate legacy functionality with new capabilities.

    During this webinar, collaboration technology experts from Carousel and Polycom will discuss how you can:

    • Maximize capabilities within multi-vendor platforms for investment protection
    • Design collaborative workspaces with high quality audio, HD content and business-class video
    • Drive adoption with easy to use technology that doesn’t scare people away
  • Best of Box World Tour Europe 2018 - The Future of Work Together
    Best of Box World Tour Europe 2018 - The Future of Work Together Anthony Tate, EMEA Product Marketing at Box Jun 21 2018 2:00 pm UTC 75 mins
    Catch the latest and greatest highlights from Box World Tour 2018

    Hear from our head of EMEA Product Marketing at Box, Anthony Tate.

    Let's shape the future of work together!
  • Building for a Better Future: Using SD-WAN to Rebuild a Business Network
    Building for a Better Future: Using SD-WAN to Rebuild a Business Network Rick Rader, IT Director with Myron Steves & Scott Turner and David Turner with Meriplex & Rosa Lear with VeloCloud Jun 21 2018 5:00 pm UTC 60 mins
    In today’s world, undisrupted network connectivity is critical to ensuring business continuity. As the adoption of virtual instances and cloud migration accelerates, dependence on high quality, high speed, high bandwidth connections becomes a necessity. Outages have far reaching implications and can be detrimental to a business as the networks of yesterday are ill-prepared for the business of today and the future. SD-WAN is changing this scenario. In this webinar, Myron Steves discusses how its implementation of SD-WAN transformed their entire network and prepares them for future growth.

    Presenters:
    Rick Rader, IT Director with Myron F Steves
    Scott Turner, Director of Sales with Meriplex Communications
    David Turner, Principal Technologist with Meriplex Communications
    Rosa Lear, Senior Marketing Manager with VeloCloud now part of VMware
  • Gibt es eine Infrastruktur für alle Anforderungen?
    Gibt es eine Infrastruktur für alle Anforderungen? Peter Teuschitz Cisco, Christof Schippany Commvault Jun 26 2018 8:30 am UTC 45 mins
    Kosteneinsparungen bei der Administration, schnellere Wiederherstellung von VMs oder das Beschleunigen von Applikationen, alle diese Anforderungen haben mit der richtigen Infrastruktur zu tun.
    Die richtige Plattform bietet Scale-Out Flexibilität, Agilität sowie eine kompromiss-lose Datenverwaltung und einheitlichen Schutz.
    Commvault und Cisco diskutieren über die Vorteile einer All-in-One Lösung, bei der alle Funktionen in einer einzigen benutzerfreundlichen Konsole bereitgestellt werden und dadurch die Notwenigkeit mehrerer teurer Produkte und zusätzlicher Kosten entfallen.
  • Email Security WTF?!: Why your email is still being compromised, and what to do
    Email Security WTF?!: Why your email is still being compromised, and what to do Yoram Salinger: CEO - Perception Point, Shlomi Levin: Co-founder & CTO - Perception Point Jun 26 2018 3:00 pm UTC 60 mins
    Email is the most commonly targeted attack vector. While many solutions have been introduced over the years, the invention of new evasion techniques means companies are still highly exposed. A new approach is urgently needed in order to ensure this channel is fully fortified for today and the future.

    Join our CEO and CTO to learn more about:

    1. How hackers are now easily bypassing traditional solutions like AVs, sandboxes, and more

    2. How moving email to the cloud is an opportunity for much stronger, more efficient security

    3. How to finally end the cat-and-mouse game with attackers with future-ready prevention techniques
  • Architecture Matters: 7 Questions to Ask when Evaluating SD-WAN Solutions
    Architecture Matters: 7 Questions to Ask when Evaluating SD-WAN Solutions Jim Metzler, Analyst, Researcher and Founder at Ashton, Metzler & Associates Jun 26 2018 5:00 pm UTC 60 mins
    The SD-WAN market has been flooded with a range of vendors offering varying types of SD-WAN solutions. While having differing types of solutions provided by numerous suppliers is potentially beneficial, it also creates confusion that complicates the task of evaluating alternative SD-WAN solutions.

    Join us as Jim Metzler, analyst, researcher and founder at Ashton, Metzler & Associates, cuts through the confusion in the market by identifying seven key questions that network organizations should ask themselves as part of evaluating SD-WAN solutions.
  • UCC Series [Ep. 6] Building a Successful Videoconferencing Strategy
    UCC Series [Ep. 6] Building a Successful Videoconferencing Strategy Irwin Lazar, VP & Service Director, Nemertes Research Jun 27 2018 3:00 pm UTC 60 mins
    Despite widespread deployment of videoconferencing, organizations still struggle with achieving adoption, utilization, and positive impact on their organizations. In this webinar we'll share data from Nemertes 2018 Research Study: Visual Communications and Collaboration to provide you with insight you need to achieve videoconferencing success.
    Specifically we'll cover:
    • The state of enterprise videoconferencing adoption
    • Characteristics of a successful adoption strategy
    • How best to develop user awareness and adoption strategies
    • What metrics are important to measure, and which aren't
    • How videoconferencing is (or isn't) working its way into application and IoT strategies

    Attendees will gain real-world insight from their peers to help them refine and develop their own strategies for leveraging videoconferencing to improve collaboration and communications.
  • Better Customer Engagement Through Integrated Collaboration Tools
    Better Customer Engagement Through Integrated Collaboration Tools Robin Gareiss, Nemertes Research Jun 28 2018 3:00 pm UTC 60 mins
    Organizations are focusing heavily on improving customer engagement. Unified Communications and Collaboration (UCC) tools are crucial to success, as they help to locate experts quickly and engage customers using the best method of interaction—ultimately driving measurable business benefits.
    That’s one of many reasons it’s crucial for IT leaders to select the best UCC provider for their requirements, using the right architecture and management tools. Indeed, IT leaders wrestle with UCC architecture decisions for a variety of reasons. Will they lose too much control if they migrate to the cloud? How will they monitor service quality and troubleshoot complex problems? How easy will it be to integrate across a hybrid UCC implementation—and effectively manage in a single pane of glass?
    Join Nemertes President Robin Gareiss, who has conducted extensive research on how organizations are leveraging their UCC capabilities to improve the customer engagement.
    During this data-backed webinar, we’ll cover the following:
    • What are the measurable business benefits of leveraging collaboration apps for customer engagement? We’ll look at some real-world case studies.
    • How do organizations architect and manage UCC solutions? What are the best practices?
    • Hybrid UCC deployments are on the rise. What are the pitfalls you should be aware of, and how can you hedge against them?
    • What are the key actions that will ensure the lowest operational costs?
    • What are some steps you can take today to avoid pain tomorrow?
  • Top 10 Reasons why Intranets Fail
    Top 10 Reasons why Intranets Fail Sam Keninger, Head of Product Marketing at Simpplr Jun 28 2018 5:00 pm UTC 60 mins
    Intranets have been around for over 20 years, but many organizations continue to fail to sustain program adoption and success. Hear Sam Keninger, Head of Product Marketing at Simpplr as he shares the results of recent research.

    In this webinar you will learn:

    - What are the 10 most common challenges with intranet initiatives
    - How practitioners can mitigate these risks
    - How technology is changing to improve internal communications
  • Contact center voice compliance in the new regulatory world
    Contact center voice compliance in the new regulatory world Matthew Jackson | Senior Solutions Engineer IR Jul 10 2018 6:00 am UTC 30 mins
    Voice compliance isn’t an IT issue or a Legal issue its everyone's issue.

    Join us if you record calls and want to simplify compliance and reduce costs.

    IR Prognosis Recording Assurance monitors and confirms regulatory adherence and finds problems before they happen.
  • Maximising UC performance: Three perspectives from the front line
    Maximising UC performance: Three perspectives from the front line Martin Brooker, Martin Smith and Mark Rossell Jul 12 2018 8:30 am UTC 60 mins
    IR and IP Integration invite you to our joint webinar on June 14th at 9.30am where we discuss how we are proactively enabling three of our customers to identify, resolve and improve UC performance, network visibility and customer experience.

    You will find out:
    - How an international travel agency could quickly locate call quality issues in their network.
    - How a global insurance organisation that was able to prevent a major impact SQL service issue before it happened
    - How one of the UK’s leading utility company’s` has full performance visibility thanks to proactive alerting on critical IVR services ensuring service quality 24x7.

    We will also run a short demonstration highlighting how IR and IP Integration enable customers to streamline IT operations across audio/video web meetings and calls, on-premises, in the cloud, or as part of a hybrid environment.
  • Developing an effective Software-Defined-WAN Strategy for your business
    Developing an effective Software-Defined-WAN Strategy for your business John Elliott, Principal Consultant, Carousel Industries Jul 12 2018 6:00 pm UTC 60 mins
    With a wide range of SD-WAN solutions from dozens of vendors, how do you determine what’s best for your business?

    With the adoption of cloud, and support for rich media applications and mobile users, network managers are moving towards a software-defined approach to evolve their WAN, but selecting the right vendor and consumption model can be overwhelming.

    This webinar provides a decision framework for developing your strategy and making the right choices for your business.

    In this webinar, you will learn:

    • The specific capabilities SD-WAN solutions should be delivering
    • MPLS vs SD-WAN and the pros and cons of each
    • How to navigate the SD-WAN vendor landscape
    • The predominant SD-WAN consumption models, and the benefits and pitfalls of each
  • A Catalog-First Strategy: Getting More Value Out of Your Data Lake
    A Catalog-First Strategy: Getting More Value Out of Your Data Lake Katy Ring, Research Director, IT Services at 451 Research & Paul Barth, CEO at Podium Data Jul 17 2018 3:00 pm UTC 60 mins
    For many companies, their data lake has either dried up, or it’s spilling over. And only a small percentage of businesses can claim victory in managing, analyzing and operationalizing datasets that exist as well as new sources.

    Data-driven strategies help organizations better compete in the digital economy, giving them an advantage due to a more responsive business process. In this live discussion, the presenters will share the benefits of a “catalog-first strategy” which delivers a truly functional data marketplace or “data bazaar” as coined by 451 Research. Dr. Ring and Dr. Barth will show attendees the thinking behind the strategy, and how it represents a powerful enabler fueling the adoption of the self-service marketplace, including;
    •Data as a Service; the components of a data bazaar/data marketplace
    •From data sharing to data monetization
    •The movement to cloud
    •The Catalog-First strategy; Automated & metadata driven
    •Building a Smart Catalog (smart data ingestion – validation/profiling)
    •Making data business ready (cleansing, conformed, protected)
    •Provisioning for Easy Consumption (browse/search, refresh, publish, access controls)
  • SD-WAN & Hybrid WAN in the Art of Digital Network Transformation
    SD-WAN & Hybrid WAN in the Art of Digital Network Transformation Joel Stradling, Research Director, Global Data, Peter Juffernholz, Associate VP Global Network Services, TATA Communications Jul 17 2018 5:00 pm UTC 60 mins
    GlobalData research reveals that around 70% of businesses have either deployed or are deploying SD-WAN technology. Businesses are moving more and more of their IT estate into cloud platforms which is the driver for SD-WAN adoption. Of course, this easily enables SD-branches for enterprises to make their businesses more agile and cost-effective.

    Join this webinar to understand the benefits and real-life experiences of end-users who have deployed hybrid WAN and SD-WAN services. Hear our speakers discuss the link between their analysis and the over-arching theme of enterprise digital transformation along with security, cloud, and applications. Get deep insights on how current enterprise WANs are transforming, and the drivers causing the change as we approach 2020. We will share insights from case-studies based on industrial applications of SD-WAN and hybrid VPNs across a handful of industry segments.

    From this webinar, you’ll get a clear picture of how you can transform your network through tactical migration to hybrid VPN and SD-WAN.

    AGENDA

    · What does Digital Transformation mean to the Enterprise
    · Drivers for Digital Transformation: Network & IT
    · What should a fully managed hybrid/SD-WAN solution look like in 2020?
    · Industry-specific challenges: Manufacturing, Services and Logistics
    · SD-WAN/Hybrid WAN Case-studies
    · Recommendations and Executive Summary
    · Q&A
  • The Technologies & Vendors Driving Customer Engagement
    The Technologies & Vendors Driving Customer Engagement Robin Gareiss, President & Founder, Nemertes Research Jul 18 2018 3:00 pm UTC 60 mins
    Hundreds of companies, both old and new, are providing technology designed to improve customer engagement, ultimately raising customer experience scores. Everything from contact center to CRM to user sentiment to in-app contextual communications to many more areas are part of the customer engagement movement.

    This webinar serves as a tutorial of technology categories and providers assisting in any customer interaction and analytics to evaluate success.
  • UCC Series [Ep.7]: Can You Stream Me Now? Streaming Video Across the Enterprise
    UCC Series [Ep.7]: Can You Stream Me Now? Streaming Video Across the Enterprise Irwin Lazar, VP & Service Director, Nemertes Research Jul 25 2018 3:00 pm UTC 60 mins
    While many organizations record meetings and stream live town-hall broadcasts, the growing availability of video cameras in PCs, laptops, and mobile devices is enabling anyone to create and share their own video, either on-demand or live. But how do companies enable video broadcasting while ensuring compliance with governance and security controls, and the ability to meet video's performance needs?

    Join us for this informative webinar in which we'll share:
    • The current state of enterprise video content management and content distribution deployments
    • How to implement a successful governance strategy for video assets
    • How to support video streaming for mobile users, those on virtual desktops, and across wireless networks
    • What vendors are highest rated by their customers

    We look forward to sharing this information with you!
  • UCC Series [Ep. 8]: Will Digital Kill the Whiteboard Star?
    UCC Series [Ep. 8]: Will Digital Kill the Whiteboard Star? Irwin Lazar, VP & Service Director, Nemertes Research Aug 1 2018 3:00 pm UTC 60 mins
    Digital whiteboards offer the potential to modernize the last relic of non-electronic collaboration in the meeting room. But despite the wide variety of offerings, most organizations still struggle with building use cases, justifying deployment costs, and determining a deployment strategy. Using data from Nemertes 2018 Research Study: Visual Communications and Collaboration, this webinar will provide:
    • The current state of deployment of digital whiteboards
    • Acquisition and support strategies that correlate with success
    • Use cases for digital whiteboards
    • Integration strategies with existing unified communications and collaboration platforms
    • Digital whiteboard feature needs
    • Budgeting guidance for digital whiteboard purchases

    We look forward to sharing this information with you!
  • AI or Die: Why Your Customer Service Needs Reinvention Now
    AI or Die: Why Your Customer Service Needs Reinvention Now Abinash Tripathy, Helpshift; Dan Miller and Mitch Lieberman, Opus Research Aug 2 2018 5:00 pm UTC 45 mins
    Brands in every industry and geography feel an urgency to meet the conversational needs of their customers. Executives walk the fiscal tightrope between exceptional customer experiences and operational efficiency. Today’s contact center, as the communications hub for customers, is caught in the middle of the battle. Customers value fast, frictionless convenience; executives must invest accordingly.

    Join Opus Research Lead Analyst Dan Miller and Program Director Mitch Lieberman, with Abinash Tripathy, CEO and Co-Founder from Helpshift, as they address the urgent topics that help brands and enterprises supercharge customer service experiences, including:

    * How current solutions promote operational excellence while meeting — and exceeding — customer needs
    * Strategic steps necessary to support top-line growth and in-depth customer engagement
    * How brands infuse intelligence, accuracy, and precision into company/customer conversations
    * How to leverage investments and resources to build the next generation of customer service and support
  • The Business of Connecting - WAN Economics: Carrier Rates and SD-WAN
    The Business of Connecting - WAN Economics: Carrier Rates and SD-WAN John Burke, CIO and Principal Research Analyst, Nemertes Research Aug 15 2018 3:00 pm UTC 60 mins
    The WAN is the central nervous system of the enterprise, and is in a period of massive change: integration of cloud resources into the IT service portfolio and migration of a significant portion of the enterprise’s work and data to the cloud; rapid increase in mobile devices as work platforms; expansion of Internet of Things deployments; and new WAN paradigms, especially SD-WAN. All of this puts renewed focus on the economics of wide-area networking: How much does it cost to connect a site to a WAN? What technologies are easiest, fastest, best performing? Which vendors provide the best technology, service, and value?

    The Nemertes 2018-19 WAN Economics Research study uncovers current data on:

    • Last-mile circuit costs
    • MPLS, Ethernet, 4G, and Internet service costs
    • Ratings for connectivity providers and ranking their ability to deliver, and deliver on time
    • SD-WAN platform costs – capital, implementation, operation
    • SD-WAN adoption and vendor ratings
    ...and more!

    We look forward to sharing this information with you.
  • CX Series [Ep. 1]: How to Capitalize on Digital Customer Experience
    CX Series [Ep. 1]: How to Capitalize on Digital Customer Experience Robin Gareiss, President & Founder, Nemertes Research Aug 23 2018 3:00 pm UTC 60 mins
    Nemertes recently completed an extensive research project evaluating how companies are transforming their customer experience. In the first of a three-part webinar series, you'll learn:
    • How are companies organizing to transform CX?
    • Who runs the projects, and who is on the teams?
    • What is a typical budget for digital CX?
    • What technologies are crucial for success?
    • How do companies measure success?
    • Which vendors receive the highest scores from their customers?

    We look forward to sharing this information with you!
  • CX Series [Ep. 2]: Customer Experience Metrics That Matter
    CX Series [Ep. 2]: Customer Experience Metrics That Matter Robin Gareiss, President & Founder, Nemertes Research Aug 30 2018 3:00 pm UTC 60 mins
    What makes a truly successful customer interaction? How does that one interaction escalate into an engaged customer with a positive overall customer experience? And more broadly speaking, how do companies evaluate their overall customer engagement strategies?

    Based on Nemertes' real-world data, we'll review the metrics companies use to evaluate customer success, why, and how much improvement they are seeing. We will cover:
    • Revenue increase (overall and digital)
    • CSAT, NPS and other rating changes
    • Cost reduction
    • Agent retention
    • Customer retention

    We look forward to sharing this information with you!