Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.
Enterprises seeking the productivity benefits of a mobile workforce have been forced to do so with mainly consumer-oriented mobile services.
The “First Wave” of mobility over the past 20 years was focused on consumers, with the features and service configurations that mattered most to individual, private users.
But enterprises are demanding change, and a range of new services, feature-sets, and delivery models are characterizing what Raúl Castañón-Martínez of 451 Research has dubbed “Second Wave Mobility.”
This webinar will explore the advent of enterprise-focused, Second Wave Mobility, including:
•Moving control over services and policy enforcement into enterprise IT’s hands.
•Integrating mobile communications with enterprise applications such as Customer Relationship Management, Workforce Optimization, Customer Experience Management and others.
•Mobile Unified Communications, “Mobile Native” and “Mobile First” communications strategies.
•Capturing, recording, logging and archiving mobile voice and text communications for compliance.
•Managing multiple user identities and personas, for separating business and private communications.
•Advanced applications such as sending and receiving text messages using business numbers.
•Cloud-based mobility architectures, private wireless and mobility models such as Private LTE.
The webinar will feature analysis and market trend data presented by Raúl Castañón-Martínez, Senior Analyst, Workforce Collaboration and Communications, of 451 Research.
Andrew Bale, General Manager of Cloud Services for Tango Networks, will present case studies and use case examples of Second Wave Mobility, including unveiling Tango Networks’ new enterprise mobile communications service and messaging application.
We all know technology can improve the customer experience, but exactly which technologies and how do we apply them? Too much technology, too quickly deployed can result in frustration and failure.
In this webinar, we will review some fascinating, real-world case studies of how companies transformed their customer experience. We'll address:
• What were their challenges?
• Which technologies were key in their transformation?
• Who ran the project?
• How did they measure success?
We look forward to sharing this information with you!
The State of California recently passed the strictest data privacy law in the United States: the California Consumer Privacy Act of 2018 (CCPA). The new law grants California residents a broad array of rights related to their personal information and requires companies to rethink their entire approach to capturing, storing, and sharing personal data.
Join Kevin Moos, President of Primitive Logic and Ian Rowlands, Director of Product Marketing, ASG, to learn:
• How this regulation affects your company, regardless of where you’re located
• What you need to do now to get ready for CCPA’s deadline of January 2020
• If you’re ready for GDPR, do you have to do anything more for CCPA?
• Useful tools and technologies to help you meet the new law’s requirements
• How you can turn CCPA readiness into a benefit (not just a cost)
The cloud is changing the way we work. Disruptive technologies and business models are creating new opportunities to engage with co-workers, companies, and customers. However, workers are using an average of four communications apps each day, checking these 10 times an hour—leading to 32 days of productivity wasted each year.
But the goal of the digital workplace should not be to just provide the technical connections, but also human connections. This is the context in which Richard Townhill, VP Product Marketing at RingCentral, will discuss:
- App overload and its impact on workflow
- Evolving market trends and communications models
- New opportunities for single app communications experiences
Richard’s presentation will be followed by a brief demo of a business workflow using the RingCentral unified app.
Security is critical when you store your data in the cloud. And that means being confident your solution protects sensitive data, maintains compliance, and ensures privacy.
We’ve made security a foundation of Dropbox Business through everything from our infrastructure design, to the admin and user security tools we provide, to the ongoing independent verification of our systems.
Dropbox Business is built on a sophisticated infrastructure that can meet—or exceed—your security needs. Join Dropbox Solutions Architect Abhishek Lahoti for a security deep dive, where we cover:
- The back-end infrastructure used for data protection
- New functionality that enables admins to layer and customize their own policies
- Independent verification and compliance measures
- Security and administration solution integrations
Rivalry and empowered customers are forcing enterprises to reconsider how they do business. ‘Digital transformation’ has emerged as a means to craft engaging customer experiences, automate business operations and fend off threats from rivals. It’s driving the need to rethink how enterprises engage and interact with customers, partners and their workforce.
To cope, business and IT leaders must conceptualize new means to align business strategy and operations with modern IT automation platforms that can create new competitive advantages.
Sheryl Kingstone, Research Vice President at 451 Research, joins Nintex Chief Evangelist Ryan Duguid and Liberty Mutual Investments Principal Technical Engineer Steve Roberts to discuss the strategic thinking and technical apparatus needed to enable new competitive advantage by:
•Describing the fundamental techniques needed to craft compelling digital transformation strategy.
•Revealing how next-generation automation platforms come together to enable and support digital business.
•Discuss how automation platforms are pragmatically applied in real-world financial services use cases.
Attendees will learn the strategy and practices needed to become digital businesses by mastering process automation as means to continuously create new competitive advantage.
Digital Transformation initiatives often hinge on providing new and exciting services to staff or to customers across the WAN and the Internet. Engineering a WAN for continuous and more rapid change is key to enabling ongoing transformational efforts. And yet, for most companies, the WAN is among the pieces of the infrastructure hardest to change, both for technological reasons and due to the constraints on link provisioning by carriers.
This webinar will focus on how SD-WAN provides the WAN that Digital Transformation efforts require, through its combination of centralized policy management, automation, zero-touch provisioning, and the ability to work with many links across differing media from different providers.
Moreover, all of this puts renewed focus on choice of platform and on the economics of wide-area networking: How much does it cost to connect a site to a WAN? What technologies are easiest, fastest, best performing? Which vendors provide the best technology, service, and value?
The webinar will also debut data from the Nemertes 2018-19 WAN Economics Research Study, including MPLS, Ethernet, wavelength, and Internet service costs; enterprise users’ ratings of their connectivity providers and data on their ability to deliver, and deliver on time; and a peek at the updated Nemertes Enterprise SD-WAN cost model.
For this month’s theme: ‘Payment Security Report,’ we'll feature Ron Tosto who'll cover the latest thought leadership from Verizon, the 2018 Payment Security Report (PSR). The PSR offers industry research on the global payment security landscape. The report highlights the need for effective data protection and provides details on improving security control effectiveness.
John Grim and Josh Costa will then cover two (2) 2018 Data Breach Digest scenarios: one involving an ecommerce breach and the other a Point of Sale (PoS) intrusion. Max Shubin will provide insight to our recent caseload. Finally, Dave Kennedy will complete this month's briefing with:
Digital transformation is driving organizations to rethink the way they work. Businesses are under intense pressure to do more with all the content that's the lifeblood of the business. Leveraging technology such as AI & machine learning, which can process unstructured data, allows you to make more informed business decisions whilst driving productivity. Coupled with intelligent workflows, business processes can be streamlined, allowing you to get products to market quicker and ultimately better serve your customers.
Join us to Discover:
- How to create value with intelligent and secure content management as a pillar of your digital transformation strategy.
- How Box integrates with best of breed applications such as Salesforce and Docusign (+more) to increase team productivity
- How IBM Watson and Box are teaming up to bring intelligence to enterprise content through key insights delivered by Box Skills.
- Demo covering how Box increases productivity in the Office 365 environment, Box governance and skills capabilities.
Digital transformation is changing the way we work. And our vision for Cloud Content Management delivers on the true promise of the digital workplace — faster innovation, better collaboration, more productivity.
Watch this webinar to learn about all the latest news from Box — including big product announcements from BoxWorks in San Francisco:
- Box Feed — powered by machine learning, Box Feed surfaces the content that matters most so you never skip a beat
- G Suite — users can now create, edit and manage G Suite files directly within Box
- Box Zones — multizone support to meet new data residency regulations like GDPR
Digital transformation requires radically different thinking about the role of technology in driving business outcomes. While it’s easy to focus exclusively on customer facing technologies, without an end-to-end technology strategy, these initiatives are doomed to fall on the scrap heap of failed “digital illusions”.
To drive true change, you must consider the role of your end-to-end technology strategy with an eye toward a foundation that supports new and very different business journeys and outcomes.
Join Rob Koplowitz, VP & Principal Analyst with Forrester, to learn about the role of a solid technology foundation in supporting your digital transformation strategy.
In 2017, Verizon hosted Operation Convergent Response (OCR) at the Guardian Centers in Perry, GA as a way of showcasing various core, new, and emerging communications technologies in live action scenarios. The attendee response was positive and seen as very helpful to the support of their core missions. And in response to overwhelming demand, Verizon will return to the Guardian Centers this year, November 5-8, to host Operation Convergent Response 2018 (#OCR2018) - and we want you to join us!
This webinar will give you an opportunity to:
•Learn more about the real-world experiences #OCR2018 will demonstrate to federal, state, and local agencies and organizations.
•Hear directly from Verizon’s experts as they provide deep-dives into the various scenarios and other event activities, including a solutions showcase and conference as well as a variety of immersive learning experiences.
•Ask additional questions in the Q&A session.
#OCR2018 will highlight technology from Verizon and its eco-system of innovative companies at our solutions showcase and within the following immersive, real-world scenarios:
This webinar is part of BrightTALK's Founders Spotlight Series.
Join this interview with Kelly Harris and Jean Ginzburg to discuss how to use digital marketing and social media to attract and connect with prospects. Find out what businesses should be doing to find the right prospects online and strategies to convert users into paying customers.
About the Founder:
Jean Ginzburg is a #1 best-selling author, serial entrepreneur, digital marketing expert with more than 10 years of industry expertise helping companies scale revenue, optimize sales and marketing processes and improve productivity. Jean is the CEO and Founder of JeanGinzburg.com, a digital marketing education company and Ginball Digital Marketing, a digital marketing agency. Jean's clients range from brand name Fortune 500 companies to innovative start-ups. Additionally, Jean is a contributing writer for AMEX Open Forum, Influencive and Authority Magazine. In July 2018, Jean was named a "Women to Watch" by Colorado Biz Magazine.
Five years ago, cloud architecture emerged as the biggest industry disruptor since the conception of HD. Today, companies offering a cloud-based video solution are taking advantage of new technologies to completely transform the way teams communicate.
Join Lifesize CTO Bobby Beckmann and Lifesize Product Manager Amanda Etheridge as they share key findings from the new 2018 Future of Video Communication and Meeting Productivity industry report. Get an insider look at the trends and technologies shared at InfoComm 2018 that are shaping the future of work to give us smarter, more productive meetings than ever before.
During this webinar, we’ll cover:
• The evolution of video from business advantage to business necessity
• What users truly look for in meeting productivity tools
• Shifting trends in video-first cultures
• The balancing of quality and mobility
• The convergence of meeting room technologies
• Artificial intelligence and machine learning in video communication
• Where enterprise video communication is headed in the next 12 months
You want to transform team collaboration, but you’re just a little bit anxious on the how. All those concerns you have about things going wrong, complexity, disruption, cost and value, all mean that whilst you know it’s important, it’s still a daunting prospect. By dispelling those myths and giving you our opinion based on communication transformations with hundreds of organisations just like you, you’ll be in a better place to make an informed decision. And making the right choice means having a more connected workspace and reaping the benefits that collaboration and digital services can offer.
Join Andrew Small, Vice president, unified communications and contact centres, BT; Dominic Elliott, CTO BT global relationship, Cisco; and Stewart Wright, General manager UK & Ireland, IR, on 12 September to find out why making the switch is easier than you think.
Des demandes de prêt aux constats d'assurance en passant par les dossiers médicaux, la collecte et l'échange de contenu constituent un élément clé pour toute expérience client.
Mais intégrer la gestion de contenu dans vos portails clients peut être compliquée, coûteuse et être source de risques qui peuvent affecter la sécurité de votre entreprise.
Dans ce webinar, nous étudierons comment utiliser les API Box Platform pour intégrer une gestion de contenu sécurisée dans vos portails clients, pour une expérience client optimale, tout en répondant aux exigences de sécurité et de conformité de votre entreprise.
As leading-edge enterprises Modernize their Infrastructure, Content Solutions are increasingly moving toward Cloud delivery. Research confirms that 67% of businesses are looking at the Cloud to extend their Content Solutions and provide device-agnostic access to employees.
Join Greg Wilson of ASG Technologies and Ryan McVeigh of Zia Consulting to learn how enterprises are utilizing cloud and hybrid environments to achieve agile business processes and workflow flexibility and manage content for regulatory compliance. They will share the top six reasons to move your content to the cloud along with a methodology that removes risk from the process and helps enterprises more strategically meet their business goals.
What makes a truly successful customer interaction? How does that one interaction escalate into an engaged customer with a positive overall customer experience? And more broadly speaking, how do companies evaluate their overall customer engagement strategies?
Based on Nemertes' real-world data, we'll review the metrics companies use to evaluate customer success, why, and how much improvement they are seeing. We will cover:
• Revenue increase (overall and digital)
• CSAT, NPS and other rating changes
• Cost reduction
• Agent retention
• Customer retention
We look forward to sharing this information with you!
Teams today use more apps than ever to get work done. Content, which flows through every aspect of a company — from people to systems to processes — can get fragmented and difficult to secure across different tools. That's why today's most innovative companies look to open, cloud-based content platforms that integrate with the best-of-breed technologies they use, keeping all their teams productive and ensuring each part of the business runs smoothly and securely.
During this webinar, you'll learn how Box gives teams a central, secure way to manage their information and helps them get work done with the productivity apps they already use.
Watch this webinar to:
- Learn about our 1,400+ native integrations with the most popular business apps
- See demos with Salesforce, Office 365, Adobe Sign and Slack
- Hear directly how customer James Irvine Foundation uses Box integrated with Office 365, Smartsheet and DocuSign to get work done faster
This webinar is part of BrightTALK's Ask the Expert Series.
Whereas hard sells might have worked before, nowadays prospects don't want to be sold to. Creating a communication strategy that includes content, touch points and value added social media will engage your prospects to eventually know, like and trust your brand. And once they trust your brand, they are more likely to convert into paying customers.
Join Kelly Harris, Senior Content Manager at BrightTALK, as she interviews Jean Ginzburg, Founder & CEO, Ginball Digital Marketing, on how to create an engaging communications strategy for your business.
The fast proliferation of content, availability of affordable smartphones combined with deeper penetration of broadband services has led to an explosion in data consumption across India, making it one of the fastest growing internet destination in the world. This translates into the 2nd largest online market by 2021 with 600 mn+ users and an additional 400 mn users over the next 5 years. This exponential growth presents immense opportunities. Looking to tap internet led growth in India? Join Airtel talk about next generation data solutions with rise of OTTs, internet software, SaaS, content, media, DC, Cloud and ecommerce companies.
Get your Box Governance package set up and deployed with the Customer Success Team.
It has now been 6 months since GDPR has been adopted in the EU and as a Box Governance customer, we want to ensure you deploy and get value out of our legal and compliance solution.
Companies and institutions like Metropolitan Police, General Electrics and AstraZeneca have already entrusted their content to Box Governance.
We want to show you how you can be on top of your Industry Legal and Compliance standards by providing you a hands-on webinar "Uncovering the power of Box Governance", hosted by a member of our Box Consulting Team.
Use cases for Legal hold, Security Classification, Retention Management.
Checklist for successful deployment at scale
Questions and Next Steps
The advent of the digital transformation has brought a host of new age content, OTT services, aggregators, IoT offerings and a lot more. There is both a challenge and an opportunity here, and CSPs are already paving the path to evolve into DSPs. There is a balance in the bigger picture as well: to manage and defend traditional business and connectivity; and to look at newer areas, unlock possibilities and thrive in the data business.
Digital services billing management is a critical element in the CSP transformation process. There is no one-stop approach, but a process that will have various milestones along the digital journey will only help CSPs achieve expansion, trusted partnerships, collaborations and customer satisfaction. The dynamic digital eco-system also brings forth regulatory changes and developments.
This webinar will be decoding the digital billing conundrum. Spinning off from our recently published POV, we will be talking about how CSPs can expand on their footprint, using their already established infrastructure to:
1. Simplify the interconnect business models to keep margins clean
2. Re-look at partnership models, and expand partner base for new revenue streams
3. Manage customer interaction through different communication channels possibly decreasing cost but increasing coverage
4. Minimize fraud involving partnerships and content
Successful onboarding is NOT just a matter of completing paperwork, selecting benefits, and getting a tour of the office. Getting your workforce up and running quickly and effectively will accelerate productivity. With digital workspaces, IT and HR can partner to ensure every new employee hits the ground running on Day 1.
Join ASG Technologies on Wednesday, September 26th, to hear from digital workspace expert, Taj Aljundi, and Global Head of HR, Licia Williams, on how you can quickly onboard new staff, whether employees, contractors, or consultants, with the tools and information that they need, right from the start. All while reducing your onboarding costs substantially. You’ll learn how digital workspaces:
• Support any device, anywhere – so you can engage the best talent regardless of location.
• Embed IT policies regarding security, governance, and regulatory compliance.
• Are tailored to an employee’s role, but support personalization to suit individual work styles.
• Offer a single point of control to facilitate a secure offboarding process.
Wondering how to maximize your workforce’s productivity? It all starts with their first day and your company’s onboarding process. Effective onboarding can mean 50% greater new-hire productivity, and with talent acquisition costs at 1/3 an employee’s compensation that’s a fact that can’t be ignored. Yet, many organizations struggle to develop a cost-effective and streamlined approach to technology enablement, though it’s critical to their onboarding efforts.
With an ever-increasing amount of enterprise traffic driven by Public Cloud SaaS applications, security has never been more complex. Direct access of applications over the internet, while inexpensive, does not provide Enterprise-grade performance and simultaneously leaves the network susceptible to attacks. Furthermore, the traditional approach to branch connectivity involves a convoluted backhaul of traffic to a centralized firewall located in the corporate HQ or Data Center before accessing the internet.
Why does it need to be this complicated? The short answer… it doesn’t.
Join this webinar for an overview — and a deep dive — of an integrated approach to wide area networking that combines best-of-breed security and SD-WAN solutions. Experts from Palo Alto Networks and VeloCloud, now part of VMware, will discuss next generation Enterprise WAN and outline an approach that makes it simple to assure the performance and security of applications, dramatically simplify deployments with various options, and cut costs.
From state to local governments, and throughout the public sector, employees and staff are seeking better ways to collaborate and boost productivity. But collaboration can be complicated when you're working across different teams, committees, and counties.
Judy Price, Town Clerk for the town of Truckee, California, will share her experience using Dropbox Business to save time, money, and effort, and focus on the issues that really matter to her city.
Join us in this webinar as we discuss:
- Key trends we are seeing in the public sector today
- How technology can help address pain points for city and local governments
- How implementing tools like Dropbox has helped streamline several processes in Truckee
The way the world works is changing. Work is done in more locations, from more devices and in collaboration with more people than ever before. Many companies at the front lines of this change are struggling to transform their technology to meet the demands of their workforce. It is true that many IT organizations have embarked on a “digital transformation” journey, but some have made slow progress due to the way work is organized in their companies and how technology is adopted. Any of this sound familiar? Join this webinar for a fresh take on how work really gets done in the modern era and how technology can enable this new approach.
Topics discussed will include:
* Current sources of friction that hamper productivity
* Barriers to collaboration and execution
* The importance of context and automation in enabling workers
* Tips for selecting technologies that map to the new workforce
Microsoft Ignite takes place in Orlando, FL from September 24-28. IR will be there in the thick of the action. Join us for this wrap up from the event, covering all the major announcements around Microsoft Collaboration.
All the rage these days is about AI, or artificial intelligence. Enterprise and business leaders do not rate AI as the most transformative technology for their Digital Customer Experience (DCX) strategies, but it's near the top. In this webinar, you'll learn:
*What is the top transformative technology and why?
*What are the adoption plans for AI in companies' DCX strategies?
*How are companies using AI in the contact center, to measure customer success, and to engage customers?
*What are the key benefits--and they key problems--with AI?
*Which AI technologies do companies plan to use?
We look forward to sharing this information with you!
SMBs make up 95% of all businesses globally and employ 70% of the workforce, yet their productivity is typically lower than large enterprises. Embracing mobile is the ideal lever to improve their competitiveness, and this is indeed what is happening. SMBs are ramping up with those saying they are moving from experimenting to investing more heavily in mobile technologies jumping from 44% to 50% in just the last year.
In this webinar you will learn:
•Why SMBs stand to gain big from mobility and how they can succeed in their mobile journey.
•The four stages - Starting, Organizing, Strategizing and Optimizing – that they typically pass through as they mature their capabilities
•How to think through mobile strategy, security, governance, user engagement, processes and business model innovation.
•The pitfalls to avoid and questions to answer at each stage to get the most out of mobile.
If you're deploying Microsoft Office 365, you owe it to yourself to see how Box can help you power a best-of-breed digital workplace.
Many businesses running Office 365 choose Box over OneDrive and SharePoint so they can improve user and IT productivity, improve content security and protection, and reduce infrastructure costs. At this webinar, you’ll hear in detail why Box and Office 365 make such a winning combination. Box offers a single cloud content management platform for securely managing all your content in one place, including:
- Seamless and secure internal and external collaboration
- Single source of truth of content for best of breed apps
- Automated business workflows across the extended enterprise
- Advanced ML/AI technologies from all major vendors
- Security and compliance for every industry and geo without sacrificing simplicity
This webinar will focus on understanding your own value and how you can use that to become an influential person in your industry.
Listed as one of the UK's Top Most Influential Women in Tech & an international multi-award winner for her services to Diversity & Inclusion in the Tech industry, Sheree (@nirushika) is a Consultant, Deloitte; Founder, I Am Lanka; Board-Appointed Global Ambassador, Women Who Code; Forbes, Contributor.
Sheree is a global tech outreach leader and the aim of her career is ensuring people are aware of the fantastic opportunities the tech industry has to offer & make certain that people (regardless of gender, race, social stature) are able to benefit from these & reach their full career potential.
With a vision to expand its offices, increase the number of supported job sites, and migrate critical applications and data to the cloud via Azure and AWS, BGE needed to adopt a new network architecture able to support future growth and opportunities. Rather than continue investing in a costly and inflexible MPLS transport that didn’t support its need for cloud connectivity, BGE sought a modernized technology solution. In this webinar, learn how BGE implemented SD-WAN via its partner, Meriplex Communications, with business changing results.
Michael Franklin, Director and CIO at BGE, Inc
Rachel Richburg, Account Executive at Meriplex
David Turner, Principal Technologist at Meriplex
BoxWorks '18 comes to Europe with a Webinar focused on the new updates discussed at our annual customer conference in San Francisco, with an emphasis on how Box's innovations can help colleges and universities develop their content management strategies.
- Cloud content management for higher education
- G Suite and Office 365 integrations
- Security and compliance overview
- AI & ML technologies
With just a few weeks to the UK's largest data & analytics event, we've gathered some of the elite speakers who will be taking the stage to debate the latest trends, hottest solutions and the biggest opportunities (and challenges) for businesses in a data-driven world.
* Fast Data & DataOps
* Self-Service Analytics
* Artificial Intelligence
* Customer Experience
* Data Governance
What will they be talking about at The Olympia, London, on the 13-14 of November 2018, what do they want to hear about, what are they looking forward to?
Join this panel discussion and arm yourself for excellence in this brave new data-driven world.