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Collaboration and UC

  • Automating Your Corporate Mobility Management
    Automating Your Corporate Mobility Management Michele Pelino, Principal Analyst at Forrester & Pallavi Vanacharla, Head of Prod. Mktg Mobility at Cisco Jasper Recorded: Jun 22 2017 55 mins
    The increasing mobile workforce is impacting corporate mobility management needs and costs.

    Speaker Michele Pelino, Principal Analyst at Forrester, will share Forrester’s research on how enterprises are addressing this challenge.

    Joining her will be Pallavi Vanacharla, product marketing at Cisco Jasper, will share how their new platform – Control Center for Mobile Enterprise - puts the control back in the hands of enterprise.

    What you’ll learn:
    *Real examples of mobility challenges faced by enterprise IT teams
    *Forrester data on the top mobility management tools and services in use today
    *How Cisco Jasper automates mobility management

    Presented by
    Michele Pelino, Principal Analyst at Forrester & Pallavi Vanacharla, Head of Prod. Mktg Mobility at Cisco Jasper
  • Supercharging Workplace Communications: The Next Level of Collaboration
    Supercharging Workplace Communications: The Next Level of Collaboration Kyle Minar, Sr Product Marketing Manager, Microsoft & Sharon Fry, Solartech Recorded: Jun 21 2017 61 mins
    Email is still the most commonly used communication tool in the workplace. Outlook is Microsoft's most-used application across mobile and desktop, yet it has many features that users don't always know about or take advantage of.

    Join this webcast to:
    - Take your Outlook skills to the next level
    - Learn our power users' most useful time-saving tricks
    - Find out about brand-new innovations to the Outlook experience
  • How to Enable Personalized Learning Through Accessible Technology
    How to Enable Personalized Learning Through Accessible Technology Dominique Dennihy-Bailey, Lead Trainer, BrainStorm, Inc. Recorded: Jun 21 2017 41 mins
    Institutions today are faced with the challenge of integrating technology into the classroom while teaching students of all learning styles and abilities—including students with disabilities. The Office 365 suite provides students and educators with tools to adapt course work, problem solve from different perspectives, and create a more equitable space for learning in the era of digital transformation.

    Join this webcast to:
    - Discover the built-in accessibility functionality of Office 365
    - Learn how to accommodate impairments in vision, learning, mobility and dexterity, hearing and deafness, and language
    - Empower all your students to achieve more

    This webcast is part of our Microsoft in education virtual productivity webcast series. Sign up for this session, or the entire series today!
  • Reconcile Agile and Traditional Project Management: A Hybrid Approach
    Reconcile Agile and Traditional Project Management: A Hybrid Approach Jim Patterson, Director of Business Development, Tivitie Recorded: Jun 20 2017 55 mins
    What could a hybrid PPM approach do for your organization?

    Gartner reports that 75% to 80% of organizations are using some form of agile project management process.

    Although agile project management has been around for many years, the way we adapt it has changed significantly, especially as project portfolio management (PPM) practices have evolved.

    In today’s businesses, technology plays a crucial role in our success, but technology can also make things more uncertain. This uncertainty has given us the motive to be more flexible and requires a “think on your feet” mentality. For this reason, we've seen a big spike in Agile PPM over the last few years. So how do we continue to deliver stability and efficiency, the result of traditional style PPM, while also giving in to necessary risks that lead to innovation and competitive edge?

    It’s simple: accept the value in each method, avoid the inevitable pains that may develop with segregation, and opt for a unified agile and traditional PPM model.

    Join this webcast to:

    - Understand the evolution of project management
    •- Gain an overview of agile project management
    - Learn the benefits of hybrid/unified PPM
    - Discover hybrid project management tools to support today's PPM
  • Compliance and Skype for Business Adoption
    Compliance and Skype for Business Adoption Aamer Kaleem, CTO, Skype for Business & Robert Cruz, Senior Director, Actiance Recorded: Jun 15 2017 48 mins
    Microsoft’s Skype for Business (S4B) continues to experience rapid adoption as organizations seek more agile means to communicate and collaborate. Organizations of all sizes are using Skype for Business to realize productivity improvement, greater responsiveness to customer needs, and more effective internal collaboration. However, for those faced with complex regulatory demands, they must also ensure that communications are managed to comply with external regulations and internal policies, such as the disabling of specific features or enforcement of ethical boundaries between departments and groups.

    With that in mind, what issues should organizations look out for when utilizing or considering deploying S4B?

    Join Robert Cruz from Actiance with Special Guest Aamer Kaleem, CTO, Skype for Business at Microsoft Corporation as they explore this and other topics including:

    • The market drivers impacting adoption of Skype for Business;
    • Key current and upcoming capabilities of S4B;
    • How Actiance can help in harnessing S4B, while also meeting regulatory and eDiscovery demands
  • The Future of Agile Network Architectures & IoT Connectivity
    The Future of Agile Network Architectures & IoT Connectivity Ahmed Banafa, Ryan Allphin, and Brenda Boehm Recorded: Jun 15 2017 59 mins
    The Internet of Things is upon us. Vast amounts of big data are quickly approaching and network traffic, latency and bandwidth are at higher demands than ever. Storing, transmitting, and analyzing this data from IoT devices will require a secure and agile network architecture. Network failover and network security will be of the utmost importance.

    How will these changes in demand and technologies have an impact on new standards and protocols? Will network communications between devices and the cloud be safe? Tune into this dynamic panel discussion with leading IoT and network experts for the state of IoT networks.

    Panelists:
    Ahmed Banafa, SJSU Faculty Member and LinkedIn IoT Influencer
    Ryan Allphin, CTO, Cradlepoint
    Brenda Boehm, Chief Strategy Officer & Board Advisor, IoT Smart Solutions, TIA

    No BICSI CEC
  • Building the Business Case for SD-WAN
    Building the Business Case for SD-WAN Tim Sullivan, CEO, Coevolve, Sasha Nunke, Director of Marketing, VeloCloud Recorded: Jun 15 2017 49 mins
    Are you convinced about SD-WAN’s transformational potential and looking at building a compelling business case to adopt the technology for your enterprise? Coevolve and VeloCloud has been working with enterprises to help develop and validate a variety of SD-WAN business models, taking into consideration the transition between existing environment and the new SD-WAN environment and the entire service lifecycle.

    In this webinar, we would like to share with you:

    · The business case applied to three real SD-WAN use cases
    · What technical benefits are achievable and how should they be evaluated
    · Why you need to consider operational implications of SD-WAN

    Join Tim Sullivan, CEO of Coevolve and Sasha Nunke, Director of Marketing, VeloCloud as they discuss how to build a viable SD-WAN business case for enterprise.
  • Cloud Communications: Unlocking the Power of Team Collaboration Devices
    Cloud Communications: Unlocking the Power of Team Collaboration Devices Dean Suzuki, Technical Architect & Karan Mehta, Technology Solutions Professional Recorded: Jun 14 2017 30 mins
    What if meeting logistics could be simple?

    Organizations have long used Microsoft's communication solutions to drive productive meetings. But with new Skype for Business capabilities, the meetings experience has gotten even better. Skype Room Systems and Microsoft Surface Hub help deliver more productive meetings, simply.

    Join this webcast to:
    - Unlock the power of the group with Microsoft Surface Hub, a powerful team collaboration device designed to advance the way people work together naturally
    - See how to transform meeting spaces ranging from small huddle areas to large conference rooms with a collaborative Skype for Business experience that's simple to use, deploy, and manage
    - Find out how to select the right system and audio video peripherals from our partners

    This webcast is part of our Complete cloud communications series. Sign up for this session, or the entire series today!
  • What Data Protection and Security Means in Education
    What Data Protection and Security Means in Education Nick Stillings, Technical Architect, Microsoft Recorded: Jun 13 2017 27 mins
    Stay up to date with compliance and keep your data secure.

    Protecting student and teacher data is paramount for schools. With Office 365 for Education, it’s your data. You own it. You control it. And it's yours to take with you if you decide to leave the service. Microsoft uses the customer data in the Office 365 services only for the benefit of the customer—we don’t use or share customer data for commercial purposes other than to provide you with the best Office 365 service.

    In this webinar, you’ll learn how using Office 365 for Education allows for the best collaboration experience while maintaining the highest security standards.

    Join this webinar to learn how you can:
    - Safeguard your data with Office 365's transparent data protection and usage guidelines.
    - Stay up to date with ever-evolving industry compliance standards including FERPA, HIPAA, COPPA and CIPA, thanks to Office 365's free built-in security and privacy controls.
    - Use Office 365 within your school to transform learning in the classroom.

    This webinar is part of our Microsoft in education: Transforming education webinar series. Sign up for this session, or the entire series today!
  • Data everywhere but no single view of the customer
    Data everywhere but no single view of the customer David Rowlands - 8x8 UK, Contact Centre Director. Recorded: Jun 13 2017 41 mins
    Businesses today have a huge amount of data at their disposal, but are they making it work for them? With the typical business storing information from various sources in different places, the challenge is collating this into a usable form that is also cost-efficient.

    This is crucial, as having genuine insights into your customers’ behaviour is critical in understanding how to delight them and keep them as brand advocates. What you don’t know, you can’t change, and this session will explain how analysing existing data streams can find solutions to problems you may not have realised existed.

    - How to make your analytics work harder for you
    - What the data you already have can teach you about your customers, and ultimately improve service
    - How to make sure your data analytics is cost effective

    About David Rowlands

    David is responsible for the 8x8 Contact Centre portfolio in the EMEA region, with a passion for using technology to find solutions to business issues. With over 20 years’ experience in the integration of Voice and Data techniques to marry applications to events and drive down transactional costs and increase efficiencies, David has been recognised as a leader in his field.

    

David was the owner and founder of ICT Associates, winning the BT Voice and Data integrator of the year for his work in the design and deployment of Public Sector contact centres. He used the skills learnt to drive down costs for the private sector and featured in the Open Universities Business School as an exemplar of business techniques.
  • Stop, Collaborate and Listen
    Stop, Collaborate and Listen Scott Rankin, Global Director of Sales Engineering Recorded: Jun 8 2017 51 mins
    Lifesize is back with a brand new … webinar. Because you might be using 4.4 of the wrong collaboration tools and have no idea. Fear not, we’re connecting with Spiceworks to dig in to some new stats on shadow IT and the collaboration inefficiencies that come from deploying “way, way, way too many tools.”

    We’ll also share some best practices for selecting and on boarding IT-driven business collaboration tech that can help you stop paying for feature overlap and get on with your life.
  • Getting Voice Biometrics Authentication Right in Financial Services
    Getting Voice Biometrics Authentication Right in Financial Services Dan Miller, Lead Analyst, Opus Research; Ravin Sanjith, Director, Opus Research; Interactions LLC Recorded: Jun 8 2017 47 mins
    As financial service companies battle to build customer loyalty and increase security in the age of FinTech, providing efficient, secure and personal services is a source of competitive advantage. The rapid growth of voice biometrics authentication demonstrates it is a convenient and secure way to authenticate real customers, detect impostors and prevent fraud. 

    In this webinar, join Interactions and Opus Research as they describe the steps that financial service companies should take to incorporate voice biometrics authentication into the customer care experience. 

    Topics to be discussed include:
    • Identifying Responsibilities and Stakeholders: Contact center, security/risk management, marketing, customer care, IT, and communications infrastructure
    • Finding the Budget: Making a business case and finding the budget for voice biometrics authentication
    • Best Practices: Engaging Marketing to build customer awareness around voice biometrics
    • Preparing for Success: Anticipating the need to scale operations to accommodate new interaction patterns to suit multichannel environments
  • Das Versprechen von Big Data
    Das Versprechen von Big Data Philipp Putz, Sales Specialist Splunk Austria, Günter Herold, Cisco DataCenter Lead Austria, Recorded: Jun 8 2017 42 mins
    in diesem Webinar zeigen wir Ihnen wie Splunk und Cisco zusammenspielen und welchen Mehrwert Big Data Anwendungen für Ihr Unternehmen bringen.

    Splunk ermöglicht es Ihnen große Datenmengen, die durch Technologieinfrastruktur, Sicherheitssysteme und Geschäftsanwendungen generiert werden, zu sammeln,
    zu analysieren und zu verarbeiten. Durch diese Einblicke können operative Leistungen verbessert und Geschäftsergebnisse gesteigert werden.

    Die Netzwerk- und Infrastruktur von Cisco hilft Ihnen dabei eine einheitliche Hardware und Software Basis im Rechenzentrum zu schaffen, damit Sie Big Data Anwendungen reibungslos, sicher und skalierbar setzen können.

    Agenda:
    · Cisco: ASAP Data Center
    · Splunk: Erhalten Sie Einblicke in Ihre Daten, um Ihr Unternehmen produktiver, rentabler und sicherer zu machen!
    ->Was ist Operational Intelligence?
    ->Was sind Maschinendaten?
    ->Kundenherausforderungen und Customer Success Stories
    ->Warum Cisco & Splunk ein gutes Team sind
  • Expanding the World of Telecommunications & Virtual Conferencing in 2017
    Expanding the World of Telecommunications & Virtual Conferencing in 2017 Microsoft Recorded: Jun 1 2017 31 mins
    Organizations have long used Microsoft's communication solutions to drive productive meetings. But with new Skype for Business capabilities, the meetings experience has gotten even better.
    PSTN conferencing and Skype Meeting Broadcast expand the scenarios supported by Skype for Business Online.

    Join this webcast to:
    - Find out how PSTN conferencing allows users to join meetings even with restricted internet access
    - Learn about how Skype Meeting Broadcast creates a great environment for town halls and all hands calls
    - Discover how these capabilities are helping companies to deliver more productive meetings while saving time and money

    The telecommunications and teleconference landscape is rapidly growing, expanding and updating. Tune in to discover the latest tools and technologies and what's right for your business.
  • Architecting the Most Secure Enterprise SD-WAN
    Architecting the Most Secure Enterprise SD-WAN Nitin Kumar, Product Manager, Sasha Nunke, Director of Marketing Recorded: May 31 2017 41 mins
    Gartner lists security as one of its top wide area networking concerns—and for good reason: with security breaches on the rise, enterprises must work progressively harder to adequately protect customer data and intellectual property. Most organizations are already engaged with best-of-breed security technologies, but concerns persist about how seamlessly all these solutions work within a WAN to provide reliable, secure, and agile branch connectivity.
     
    This webinar discusses how a Cloud-Delivered SD-WAN—together with its comprehensive security technology ecosystem, including solutions from Fortinet, Palo Alto Networks, Zscaler, IBM, and others—helps enterprises across all industries protect critical corporate assets with best-of-breed branch, data center, and cloud security.
     
    Join this webinar to learn:
    * Enterprise network security trends
    * Advantages of a scalable SD-WAN architecture for securing your WAN
    * How to meet and exceed cloud application user requirements without compromising security
    * See a live demo showing Cloud-Delivered SD-WAN interoperability with leading WAN security solutions
  • Mike Blackman, Managing Director - ISE
    Mike Blackman, Managing Director - ISE Mike Blackman Recorded: May 31 2017 3 mins
    Mike Blackman, Managing director for ISE gives EM360° a sum up of the show 2017 in Amsterdam and gives us an insight into what we can look forward to in 2018 and one of the largest integrated Systems event in Europe.
  • Digital Transformation of the Service Industry: Empowering Today's Employees
    Digital Transformation of the Service Industry: Empowering Today's Employees Todd Kirk, Manager, Product Development, Brainstorm, Inc. Recorded: May 30 2017 60 mins
    There are hundreds of millions of frontline workers around the world working in hotels, restaurants, retail stores, on construction sites, and in manufacturing and other service-related industries. These team members are often the public face of the company, interacting with customers and making things happen.

    While they're critical to the company, frontline workers typically don't have a dedicated workspace or computer. This makes it difficult for them to get the information they need for their job. Digital transformation isn't just for corporate offices or IT teams - it's reshaping every industry.

    Join this webcast to:
    - See how Microsoft Office 365 Kiosk empowers frontline workers by giving them access to productivity tools like Microsoft Teams, StaffHub, Outlook, Yammer, and more
    - Learn what's included in Kiosk plans
    - Pick up some tips and tricks to get you started with Kiosk right away
  • Office 2007 Retirement: Upgrade the smart way today
    Office 2007 Retirement: Upgrade the smart way today Haley Hendricks, Solutions Sales Professional State and Local Government Microsoft Corporation Recorded: May 25 2017 25 mins
    Upgrade your technology for continued support, security, and functionality.

    Office 2007 retirement has pressing ramifications for your Office 2007 system. These include reduced functionality when integrating with modern versions of Office servers, no Microsoft support, and disabled features.

    Because there will be no further security updates, while products will continue to boot up, they will be at risk from hackers, unsupported features, and connected applications. In order to maintain support, an upgrade is required.

    Join this webcast to:
    - Find out key dates for Office products approaching end of extended support
    - Learn which upgrade option is right for your organization
    - Make sure you implement changes appropriately to avoid a service interruption
  • Skype for Business: What's Next?
    Skype for Business: What's Next? John Hand, IR | Bob Nash, Microsoft Recorded: May 25 2017 61 mins
    This session, co-hosted with Microsoft, will look at:
    - Why Skype for Business? Where does Skype for Business fit in to the competitive landscape.
    - How to leverage Skype for Business in your existing UC environment to maximize performance and investment.
    - What next? What's coming and how to make sure your organization can get a 'first mover' advantage.
  • How to Accelerate Task Efficiency and Cloud Productivity
    How to Accelerate Task Efficiency and Cloud Productivity Ken Jones, Consulting Director, Project Made Easy Recorded: May 24 2017 28 mins
    Adding resources (crashing) or running more work in parallel (FastTracking) are common strategies in Microsoft Project to accelerate schedules. But what about task efficiency—how long it takes to perform work?

    Learn how to speed up your project's schedule for improved cloud productivity, collaboration and valuable project management.

    Join this webcast to learn how to:
    - Add resources to a project, known as 'crashing'
    - Run more work in parallel during a project, known as 'FastTracking'
    - Improve the efficiency of your project schedule
  • Next Generation Dashboarding for Unified Communications - EMEA
    Next Generation Dashboarding for Unified Communications - EMEA Thomas Pilz - Senior Solutions Strategist - IR Recorded: May 24 2017 27 mins
    Dashboarding for IR Prognosis has moved to the next level with Live Canvas. Hear how customers are using Prognosis to improve operations and see the product in action with real life case studies for Avaya, Cisco and Skype for Business.
  • How the Right Enterprise Software Tools can Transcend your Organization
    How the Right Enterprise Software Tools can Transcend your Organization Dominique Dennihy-Bailey, Lead Trainer, BrainStorm, Inc. Recorded: May 23 2017 39 mins
    It's easy to feel lost with all the online tools and resources available these days. Office 365 makes it easy to find exactly what you're looking for, right when you need it. Having tools in place to help manage productivity, collaboration and workflow that can transcend technologies and digital transformations is key to business continuity and workload management.

    Join this webcast to:
    - Learn how to quickly search across Office 365 to find exactly what you are looking for
    - Discover relevant resources and experts within your network
    - See how Delve in Office 365 can help you and your institution work more efficiently and avoid duplicating efforts
  • The State of WAN Architecture in a Software-Defined World
    The State of WAN Architecture in a Software-Defined World Dr. Jim Metzler, Principal Analyst, Mike Wood, VP of Marketing Recorded: May 23 2017 57 mins
    Dr. Jim Metzler, Principal Analyst at Ashton, Metzler & Associates, presents a detailed analysis of network organizations’ level of satisfaction with current WAN architecture. Jim discusses the issues experienced with existing Wide Area Network (WAN) transmission services, the general interest in adopting a software-defined WAN (SD-WAN), as well as various related topics such as the differences between a DIY vs. a Managed Services approach.

    Join this webinar to learn more about:
    · Key customer use cases
    · Critical operational issues faced by enterprises
    · Setting up a project team to evaluate SD-WAN options
    · Managing existing WAN contracts
    · Building a business case for adopting a new WAN solution
  • Conversational Technologies- The Catalyst For Customer Service Experience
    Conversational Technologies- The Catalyst For Customer Service Experience Sheryl Kingstone, 451 Research; Jordi Torras, Inbenta; & Phil Jennings, Ticketmaster Recorded: May 23 2017 56 mins
    The shift of customer service from a cost center to an engagement center will spur investments in more intelligent automation and conversational approaches to service and commerce. With 76% of customers preferring digital channels to communicate with businesses, and roughly 40% choosing to chat with a business through SMS, social media or Facebook messenger, conversational technologies have forever changed the customer service experience. Learn first-hand, from industry peers, how smart chatbots are improving how businesses converse with customers, and nurture relationships across the customer journey.

    Join the 451 Group, Ticketmaster and Inbenta for this session to discover how:

    •Digital engagement will shift commerce and service from interactions to conversations [The 451 Group predicts that 80% of all customer interactions will eventually be contained in a self-service channel].

    •Customers want self-service options on their own terms, in their preferred channels, including SMS, web or mobile chat. [The 451 Group data shows 55% of survey respondents prefer self-serve tools to avoid calling a customer service agent]

    •How businesses like Ticketmaster leverage enterprise-class chatbots; key factors to include and what to to avoid when launching a chatbot pilot [55% of companies employ self-service solutions; and 26% say they plan to build a chatbot as part of their self-service strategy]