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Collaboration and UC

  • Skype for Business: Concept to Completion, Part II Skype for Business: Concept to Completion, Part II John Hand - Global Microsoft Alliance Director | Dave Bottomley - Communications Solutions Engineer Recorded: Jan 19 2017 55 mins
    This session will follow on from Part I, taking a specific look at how performance management software, like Prognosis, can assist in the successful deployment of Skype for Business.
  • What’s New in LEAP: Concert What’s New in LEAP: Concert Hironmay Basu, Product Manager - LEAP Recorded: Jan 19 2017 42 mins
    LEAP, is a suite of purpose-built, cloud-native content apps designed to revolutionize the content management industry and transform interactions with business content.

    Concert, allows multiple contributors to collaborate structurally on a single version of a document by easily dividing and assigning sections to individuals. Concert can be used for RFPs, Product Launch Documents, Contracts, Clinical Trials or similar use cases, bringing order to these collaborative processes while freeing participants to do their best work. Divided documents, workflow notifications, and authoritative controls are all combined to prevent unauthorized or unnecessary content changes.

    Topics to be discussed: LEAP Concert has the following key capabilities:
    •Document creation, editing and collaboration
    •Section based assignment and control
    •Review and approval workflows for individual sections
    •Document history and version comparison
  • 5G RAN: A Reality Check 5G RAN: A Reality Check Brian Daly-AT&T, Adam Drobot-OpenTechWorks, Inc.,Steven Glapa-Tarana Wireless Recorded: Jan 19 2017 60 mins
    High speed and autonomous transportation, remote surgical procedures, and mixed reality experiences are just a few of the upcoming Internet of Things (IoT) technological game changers that require high speed and low latency communications infrastructure. 5G Radio Access Network (RAN) technologies continue to evolve to meet the complex and continually evolving network requirements of IoT applications.

    This webcast will explore the latest advances in RAN, including:
    • Which technologies will see the earliest deployments?
    • How important will the 3.5 GHz band networks (also known as the Citizen’s Broadband Radio Service (CBRS)) be in future 5G applications?
    • Will mmWave networks change the game in the last mile?
    • How far will the industry advance in real deployments in the next year or two?
    • Where are companies participating in this ecosystem investing their money?
    • Are there concerns for Return on Investment (ROI) that companies are trying to resolve?

    Brian Daly, Director - Core & Government/Regulatory Standards, AT&T Access Architecture & Devices
    Adam Drobot, Chairman, OpenTechWorks, Inc.
    Steven Glapa, VP of Marketing, Tarana Wireless
  • Escaping the Storage Licensing Money Pit Escaping the Storage Licensing Money Pit Dave Wright - Vice President & General Manager, NetApp SolidFire and Tim Stammers - Senior Storage Analyst, 451 Research Recorded: Jan 18 2017 57 mins
    The tables have been stacked against storage buyers for decades, but a change is coming. Forget the endless refresh treadmill of monolithic storage systems, and licensing models that are not just inflexible, but also force you to pay again and again for the same technology. Join this webinar to learn how to liberate your storage budget, and pay for storage the way that suits your business rather than the vendors, with 451 Research senior analyst Tim Stammers, and NetApp SolidFire’s Vice President & General Manager, Dave Wright.
  • LSE: Power of Productivity Report Results LSE: Power of Productivity Report Results Dr. Alexander Grous, London School of Economics & Political Science Recorded: Jan 18 2017 4 mins
    On December 8, 2016, Vodafone UK and the London School of Economics released a comprehensive report looking into the business productivity and how businesses of all sizes can unlock new growth. As a nation, we’re at a critical juncture as we strive to increase economic output and join the top productive G7 nations – and Dr Alexander Grous from the LSE has used data from over 20,000 interviews over ten years to address this problem. Alexander notes that the major block to organisations addressing the productivity puzzle is that firms either don’t even know there is a problem or don’t know how to address it constructively. In this video interview, Dr. Grous explains the three key components he has found during his research to help businesses unlock their productivity:

    1) Good management practices - Dr. Grous calls this the lever; all productivity either thrives or fails at this level
    2) The use of technology in the firm
    3) Flexible workforce

    Dr. Grous goes on to explain not only how to create a flexible workforce, but to nurture this as well, so that employees are motivated, happy, and most importantly, producing effective work. Through a solid understanding of the composition of the firm, and what ideal organisational output is, management can then begin to see what enables productivity, and how they can measure effectiveness.
  • The IT Manager Who Shattered Shadow IT The IT Manager Who Shattered Shadow IT Josh Duncan, Senior Product Director, Lifesize Recorded: Jan 18 2017 39 mins
    Join us Wednesday, January 18, at 10 a.m. CST as we tell the story of the IT pro who found, fought and defeated Shadow IT across his company.

    We'll dive into the planning process and step-by-step techniques you can start using tomorrow to combat Shadow IT ops within your organization.

    Josh Duncan, Senior Director of Product Management, and Mitch Holt, Manager of Demand Generation, will engage in a Q&A-style conversation, telling the story of an IT manager who strategically eliminated Shadow IT where needed and leveraged it in other areas.

    We’ll have you in and out in less than an hour…we promise.

  • No.1 Driver of Customer Experience? Emotion No.1 Driver of Customer Experience? Emotion Nan Russell, Head of Global Excellence, InMoment & Simon Fraser, Sr. Director of Customer Success, InMoment EMEA Recorded: Jan 18 2017 4 mins
    What is the number one driver of a great customer experience (CX)? According to Forrester, it's an emotional connection.

    As part of its 2017 CX Trends Report, InMoment surveyed 10,000 brands and 20,000 consumers across the globe to get a better picture of which emotions consumers associate with positive and negative brand experiences.

    InMoment's Simon Fraser, Sr. Director of Customer Success (EMEA), and Nan Russell, Head of Global Customer Excellence, give us a brief glimpse of what these emotions are and why they're critical for the relationships brands seek to build with their customers.
  • Hybrid/Cloud UC: Getting the Transition Right Hybrid/Cloud UC: Getting the Transition Right Zeus Kerravala - ZK Research | Skip Chilcott - IR Recorded: Jan 18 2017 64 mins
    Cloud UC is being rapidly adopted in the enterprise, but recent research has shown many organizations continue to be challenged with how to effectively integrate cloud in their existing UC ecosystem. The journey to the cloud is different for every organization, as is the end goal; whether your enterprise intends to keep some applications on-premises and adopt a hybrid solution or go fully cloud-based, you are tasked with constructing a roadmap that dictates which parts of your organization to migrate and when.

    In this webinar, we’ll look at practical ways to get this transition to cloud UC right. You’ll hear from experts that can help you determine how to:
    - Plan, deploy, and migrate
    - Operate, troubleshoot problems, and optimize performance
    - Maximize usage and adoption by ensuring optimal user experience along the way
  • Video Case Study: Horizon Discovery Video Case Study: Horizon Discovery Dr. Jürgen Harter, VP of Information Systems at Horizon Discovery Recorded: Jan 12 2017 3 mins
    Watch Dr. Jürgen Harter, VP of Information Systems at integrated life science company, Horizon Discovery discuss how Arkadin successfully implemented a unified communications solution for over 250 employees across 5 sites around the globe. Through deploying Skype for Business functionality on a cloud platform, they were able to offer Horizon Discovery a truly seamless digital transformation.
  • 5 Ways to Safely Provide Data Access to Mobile Users 5 Ways to Safely Provide Data Access to Mobile Users Gary Watson, Founder and VP, Technical Engagement, Victoria Grey, CMO, Nexsan Recorded: Jan 4 2017 51 mins
    Are there workers in your organization that are using Box or Dropbox with or perhaps without IT and company approval? Are you looking the other way because you don’t have a sanctioned way for file sharing and collaboration that will pass the security sniff test?

    You need to look at Nexsan Unity.

    Nexsan Unity starts as unified storage, but adds a big plus: file sync and share, not only for workers on the LAN, but also mobile users:

    - iOS and Android support allows users the ability view, edit, and upload documents from their mobile device
    - No VPN required, allowing access from anywhere the user needs
    - Easily transfer large files by sending links so you don’t have to worry about email file size limits
    - A completely private cloud insures privacy and security
    - No data is stored in the cloud as Unity has a peer-to-peer encrypted connection to devices
    - All data remains under the control of corporate IT

    Listen in and hear Gary Watson, Founder and Chief Evangelist, on our webinar to learn the five ways to provide your users access to their corporate data securely.
  • Powering digital transformation and driving business value with new LEAP family Powering digital transformation and driving business value with new LEAP family Ahson Ahman, Head of Products & Design- LEAP Dell EMC Recorded: Dec 21 2016 33 mins
    Watch and learn how the LEAP family of products will power digital transformation strategies, while creating new value proposition across the larger ECD portfolio. 

    Attend this session to learn the value proposition for our new LEAP family of products and to understand why and how LEAP will bring value in the context of digital transformation. We’ll also explain the role of the LEAP family within the larger ECD Portfolio.
  • Demo: Use CA APM and Jenkins to Turbocharge Continuous Integration Demo: Use CA APM and Jenkins to Turbocharge Continuous Integration Srikant Noorani - CA Technologies Recorded: Dec 19 2016 19 mins
    The new CA Application Performance Management (CA APM) Jenkins plugin helps organizations to leverage CA APM in the pre-production environment by integrating with Jenkins, one of the most popular continuous integration tools. With this plugin, the critical pre-production test data can now be seamlessly brought into Jenkins and presented in a unified cross-build or per build dashboard. It enables the users to configure build pass or fail conditions and automate the decision making process without any manual intervention. Watch this webinar to learn more and see the demo.
  • The State of Unified Communications & What to Expect in 2017 The State of Unified Communications & What to Expect in 2017 Katey Ferenzi: Senior Content Manager, Vyopta Recorded: Dec 15 2016 59 mins
    Join us as our expert panel from large companies including Vistaprint and SolarWinds candidly discuss the current state and future of Unified Communications (UC). This session will be a lively one as we pose questions and review survey results provided by 450+ UC professionals. You’re welcome to sit back and listen to the banter, or participant live to help add fuel to the discussion

    Here are just a few questions and survey responses we’ll be discussing:

    - How has UC evolved over the past 3-5 years? How has this impacted enterprise companies and UC professionals?
    - What were the biggest industry trends of 2016 that could influence next year?
    - How did video fit into UC in 2016 and what can we expect in 2017?
    - Who is really responsible when things break? AV? Network Engineers? Both?
    - Do network and AV teams struggle to work together to manage video? Why or why not?
    - What are the biggest predictions for 2017?
    - How can professionals, tasked with UC, better cope with their job responsibilities in 2017?


    - Chris Bottger: Cheif Technology Officer, IVCi
    - Patrick Hubbard: Technical Product Marketing Director, SolarWinds
    - Matt Stevenson: Unified Communications and Collaboration Consultant, (formerly Vistaprint and Videonor)
    - Robert Hock: Director of Product Management, Vyopta (formerly SolarWinds)


    We’ll share top-rated blogs, communities, conferences, events and certifications as provided our UC survey participants and expert panelists.
  • Latin America: How can your company capitalize on the new way to work? Latin America: How can your company capitalize on the new way to work? Maiara Munhoz, Senior Industry Analyst, Frost & Sullivan and Luiz Carlos Faray De Aquino, B2B IT Director Recorded: Dec 15 2016 45 mins
    Remote work, telework, home office, virtual work or telecommute—call it what you want, but the fact is this new way of working is already widespread in countries such as the United States. Why and how is this spreading worldwide, including the Latin American region? The growing usage of mobile and social networking is changing employee expectations of how, when and where they consume, contribute and share information.  
  • The Realities of Testing High Speed Fiber “Engineered Links” in the Field The Realities of Testing High Speed Fiber “Engineered Links” in the Field Robert Reid, Panduit Recorded: Dec 15 2016 66 mins
    This webinar will focus on the pitfalls associated with tight field test specification of pre-terminated fiber systems for high speed channels in the context of the real capability of portable testers.
    Best practices are discussed (proper test limit specification) such that field test costs will be minimized.

    Attendees will earn one BICSI CEC
  • 5G, IoT and Autonomy 5G, IoT and Autonomy George Karayannis, Chris Clayton and Limor Schfman Recorded: Dec 14 2016 62 mins
    The Internet of Things will redefine services offered in such industry sectors as eHealth, smart communities, retail, transportation and energy.  To provide the levels of service required, infrastructure networks will be suffused with levels of complexity beyond any deployed and operated to date. 

    The concept known as “5G” is still being defined.  It will include legacy systems such as 3G, expand the development of 4G LTE, incorporate newly developed technologies such as holographic beamforming and virtualization, and include other types of networks such as WPLANs, satellite, and fiber.  Interoperability of the networks, seamless integration of applications and the transfer of data across the networks and systems will require autonomous and artificial intelligence to ensure seamless, secure and ensured delivery. 
    Chris Clayton, Head of Solution Design & Delivery for Beyond Limits, and George Karayannis, Vice President of CityNOW for Panasonic, will take us on a deep dive on how the integration of networks and autonomous artificial intelligence capabilities will enable trusted IoT connectivity demands within Smart Cities.
  • Call Center Best Practices Call Center Best Practices Jeff Rumburg, Managing Partner at MetricNet Recorded: Dec 13 2016 64 mins
    An overview of Call Center Best Practices.

    HEAR how the industry's top performing Call Centers Achieve World-Class Status!

    LEARN key strategies for Enhancing your Call Center Performance!

    APPLY Best Practices from your peers in the industry!

    In this webcast, MetricNet will share the Key Success Factors from the industry's top performing Call Centers!
  • Why are so many Contact Centers moving to the cloud? Why are so many Contact Centers moving to the cloud? Sheila McGee-Smith, Analyst Recorded: Dec 13 2016 53 mins
    Get the surprising insights from a new survey on trends related to cloud migration in the Contact Center Industry.

    Join independent analyst and industry expert Sheila McGee-Smith and Neha Mirchandani from 8x8 as they discuss trends in the contact center industry that are revealed by a new survey of CCNG members and other contact centers that look at the biggest challenges Contact Centers face today as well as drivers and challenges organizations face when they consider a move to the cloud.

    Among the key findings to be discussed:
    •75% of Contact Centers are either already in the cloud or are planning to migrate there
    •39% of premises based Contact Centers plan to migrate to the cloud in the next three years.
    •The three largest drivers for a migration to the cloud for a contact center are as follows: business continuity, scalability and lower cost.

    In addition to the survey results, Sheila will provide insight into customer care market innovation that make a cloud contact center decision the right choice to meet today’s requirements and a shrewd investment to prepare for the future. Neha will also take a closer look at some of the surprising outcomes from the survey.
  • Who You Gonna Call? Arm the Service Desk to Ghost-Bust Issues Before They Occur Who You Gonna Call? Arm the Service Desk to Ghost-Bust Issues Before They Occur Chris Marsh, 451 Research; Chris Dunn, Easy Vista; & Bruce Aboudara, Scalable Software Recorded: Dec 13 2016 59 mins
    The Service Desk is at the frontlines of a changing landscape in IT. IT is now, more than ever, required to provide 100% uptime of their services, and provide them to users anytime and anywhere – thanks in large part to the growth in new consumer apps and services accessed through mobile devices.

    To support this demand the service desk must be aware of and prepared for several key trends:

    •Mobile. More and more, users are accessing their services through their mobile devices. Powerful trends are shaping the mobile world that will impact the Service Desk. We in the service desk must adapt, but what does that mean?

    •Service Availability. Users expect their services to always be up – just like they experience with their other mobile apps and should there be an issue, they expect it to be resolved immediately. What can the Service Desk to make this dream a reality?

    •New Technologies. Prompted by this need for always-on, mobile-available services, infrastructure teams are looking toward newer technologies such as public clouds, software defined networking (SDN), and hyperconverged architectures. How does this impact the Service Desk?

    Join, Chris Marsh, lead mobility analyst at 451 research, Chris Dunn, Global Director of Product marketing for EasyVista, and Bruce Aboudara SVP at Scalable Software as they discuss the key trends the service desk need to know about as well as actions the service desk can take to capitalize on those trends.

    If you have any questions, feel free to email Chris Dunn at cdunn@easyvista.com
  • Missing the Mark: IT and Building the Collaborative Office Missing the Mark: IT and Building the Collaborative Office Nick Cavalencia, founder of Techvangelism & Niel Levonius, 8x8 Recorded: Dec 13 2016 63 mins
    It's no secret your users tend to use the communications tools they are most comfortable with even when they are consumer tools unsanctioned by IT. Sure, you've researched, selected, implemented, and support the best of collaborative tools to give your users anytime, anywhere, any device connectivity to each other. But even so, they still ignore IT's efforts and run back to what they like, leaving IT with no visibility into how the business is collaborating, and no ability to enrich the user experience while improving business productivity.

    So, how do you build a collaborative office that allows IT to remain in control of it all?

    In this interactive webinar, join industry expert and founder of Techvangelism, Nick Cavalencia, along with Niel Levonius from 8x8, as they discuss:
    -It's not you, it's them - why the consumerization of IT continues in the face of fantastic enterprise-caliber collaborative solutions
    -Where IT's approach to solving the problem is off base
    -How to build the collaborative office users want
  • Smart Planning and Design for the Evolving Data Center Landscape Smart Planning and Design for the Evolving Data Center Landscape McKenzie Hughes and Carrie Goetz, The Siemon Company Recorded: Dec 13 2016 59 mins
    This webinar will cover latest trends, the shift to hybrid IT/cloud and colocation, the value of modular designs with preconfigured cabinets, growing vertically instead of horizontally, 40/100G migration (and future 400G) and the importance of low-loss fiber connectivity in backbone switch to switch links.
  • Data Center Optical Fiber Standards and Technology Update Data Center Optical Fiber Standards and Technology Update John Kamino, OFS Recorded: Dec 8 2016 61 mins
    The webinar will cover the latest adopted application and cabling standards including draft proposals in front of IEEE and Fibre Channel, the latest progress on 50/100/200 Gigabit Ethernet and 64/256 GFC, and recent and in-process updates of both TIA and ISO/IEC cabling standards.
  • The Right Transformation Model for European Businesses in 2017 The Right Transformation Model for European Businesses in 2017 Alexander Michael and Neil Kapoor, NetSuite Recorded: Dec 6 2016 52 mins
    Digital transformation affects every industry, every type of organisation and every country in Europe. It is a strategic priority for businesses to address the top drivers behind industry change: (1) changing needs of customers; (2) new distribution channels; and (3) new products entering the industry.

    A unified suite of applications running off of a single database answers these challenges efficiently, and Frost & Sullivan research finds that businesses increasingly see cloud as a solution to the challenges of industry transformation, competition, and as a means to facilitate global expansion. They are turning to the cloud for its agility, scalability and flexibility, and reaping the rewards by delivering innovative products and services that are transforming industries.
  • Shifting Roles within IT Shifting Roles within IT Destiny Bertucci, Head Geek at SolarWinds Recorded: Dec 6 2016 5 mins
    We asked Destiny Bertucci, Head Geek at SolarWinds, her opinion on how roles and responsibilities within the IT team and wider business will change in 2017. As IT professionals are being constantly subjected to change as we move into the new year, Destiny explains how the ability to quickly learn new IT concepts and skills, and adopt a ‘shared responsibility’ culture will be more important than being an expert in any one technology.
  • Spotlight on EMEA: Demystifying SD-WAN, SDN, NFV, and VNF Spotlight on EMEA: Demystifying SD-WAN, SDN, NFV, and VNF Ray Wong, Sr. Solutions Architect, EMEA, VeloCloud Networks Recorded: Dec 6 2016 64 mins
    Many Enterprises in EMEA are evaluating, piloting or migrating to SD-WAN. As they navigate the market they are encountering a myriad of technology terms, options and choices. During research and solution evaluations, Software-Defined WAN (SD-WAN), Software-Defined Network (SDN), Network Function Virtualization (NFV) and Virtual Network Function (VNF) are concepts that come up frequently and often cause confusion.

    This webinar will demystify these concepts, give you a detailed explanation of each and clarify the differences. Most importantly, you will learn which of these technologies are the best fit for your Enterprise to build the most scalable, high-performing, and secure wide area network - especially, in the EMEA region.