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Collaboration and UC

  • Excelling in the Experience Economy
    Excelling in the Experience Economy
    Trevor Schulze - Global CIO, RingCentral & Hunter Muller - President & CEO, HMG Strategy Recorded: Nov 27 2020 44 mins
    As companies build out their Systems of Experience™, CIOs and technology executives must ensure these systems are hyper-personalized for customers and employees and tailor them to address changing behaviors and expectations. Companies that fail to make this pivot will lose out. Watch this webinar and learn:

    * How the Experience Economy is evolving and why companies need to get onboard to survive and thrive
    * Why CIOs and technology executives are at the nexus of this shift and how they can enable their organizations to accelerate into the future
    * Why the rules for customer engagement have changed along with recommendations for decision-makers to adopt
    * Advice on how companies can strengthen their experience strategies now and into the economic future
  • Not Another SD-WAN!
    Not Another SD-WAN!
    Low Kum Seng, Deputy Director of Product Marketing at CITIC Telecom CPC and Joe Lee, Solution Engineer at VMware Recorded: Nov 27 2020 58 mins
    You may have heard them all…but have you really?

    Not all SD-WANs are created equal and equally well to serve the purpose of users. You need to work with the best—without breaking the bank and while maintaining high performance. Most SD-WAN solutions promise to lower cost of bandwidth and improve network accessibility, but how do you ensure that you build a better network to deliver higher levels of application performance, business productivity and greater user experience?

    Clear out the noise by attending this webinar to learn about the benefits that you can gain from CITIC Telecom CPC and VMware SD-WAN solutions. Find out how TrueCONNECT Hybrid (SD-WAN) can help you to overcome multiple enterprise challenges and interoperate with your legacy tech and equipment.
  • Technology Webinar: All About the CounterPath Softphone SDK
    Technology Webinar: All About the CounterPath Softphone SDK
    Hanna Miller, Vice President of Marketing & Dominique Lacerte, Sr. Software Engineer CounterPath Recorded: Nov 27 2020 29 mins
    Enterprises, service providers, and solution vendors can leverage the CounterPath VoIP Softphone SDK to accelerate the integration of voice over IP (VoIP), video, and messaging into their own applications for desktop and mobile devices.

    This webinar will cover the core features and functions of the CounterPath Softphone SDK, benefits, use cases, and a live tutorial on how easy it can be to use our sample app and CallKit to get started.
  • Dynamic IT at the Edge
    Dynamic IT at the Edge
    Matt George, Director Segment Marketing EMEA Recorded: Nov 26 2020 16 mins
    European industrial companies are applying IoT in the context of digitization. Understanding the opportunities this technology offers beyond process optimization and cost savings is crucial for organizations seeking to maximize the value from the IoT data they collect, and to generate innovative business models as a result.
  • O3b mPOWER – the most powerful satellite system ever
    O3b mPOWER – the most powerful satellite system ever
    Stephen Barr, Imran Malik & Miguel Costa, SES Networks Recorded: Nov 26 2020 60 mins
    O3b mPOWER is the world’s only fully-funded non-geostationary orbit (NGSO) broadband system in development today. Positioned at only 8,000 kilometres away from Earth, the system will power low-latency high-throughput solutions that can be seamlessly integrated into existing terrestrial networks. When operational in 2022, O3b mPOWER will provide multiple terabits of throughput globally to drive digital transformation and cloud adoption virtually anywhere on the planet.

    The highly flexible O3b mPOWER constellation comprises ultra-high-capacity, low-latency, high-power MEO satellites, each with up to 5,000 fully-shapeable and steerable beams that can be shifted and scaled in real-time to meet customers’ demands. The system is ideally suited for domestic cellular backhaul and simultaneous international IP trunking applications.

    Join the upcoming webinar to learn about the revolutionary O3b mPOWER that will provide multiple terabits of throughput globally to drive digital transformation and cloud adoption virtually anywhere on the planet.

    Webinar speakers:
    Imran Malik - Global VP Fixed Data, SES Networks
    Miguel Costa - Product Manager, Mobile Backhaul service, SES Networks
    Stephen Barr - O3b mPOWER Solutions Marketing SES Networks
  • Rapport Verizon sur la sécurité des paiements – PSR 2020
    Rapport Verizon sur la sécurité des paiements – PSR 2020
    Xavier Michaud | Abdelkrim Ahmed Bacha Recorded: Nov 25 2020 61 mins
    Les institutions financières et organisations gèrent plusieurs types de données sensibles et mettent en œuvre des efforts importants afin de sécuriser, mettre en conformité leurs périmètres soumis à des exigences réglementaires ou de l’industrie.

    Verizon publie son rapport annuel « Payment Security Report – PSR » depuis 2010 et continue d'offrir un point de vue unique sur l'impact à long terme des standards de sécurité des données de l'industrie des cartes de paiement (PCI DSS).

    Le rapport de Verizon, détaillant la sécurité des cartes de paiement et la conformité au standard PCI DSS, est devenu une lecture incontournable pour chaque entité devant protéger des données privatives dont les cartes bancaires (GDPR/PCIDSS).

    Vous y trouverez des informations sur :
    * Les principales conclusions du rapport 2020 et leurs significations.
    * Les 7 pièges à éviter pour vous aider à faire évoluer votre gestion actuelle de la conformité à un meilleur niveau de maturité.
    * Comment aider à développer la visibilité, le contrôle et la prévisibilité des performances en matière de conformité.
    * Une analyse de l’impact COVID 19 sur la sécurité des paiements et un retour sur les principales mesures à mettre en place.

    En conclusion de cette session, vous aurez la possibilité d’échanger avec nos experts sur les différents challenges et de découvrir d’autres approches à la conformité (PCIDSS/PCI Office/Compliance Office).

    INTERVENANT(S)
    Xavier MICHAUD, Managing Principal Security Consultant, Security Assurance
    Abdelkrim AHMED BACHA, Senior Security Consultant, Security Assurance
  • 製造業向けSD-WAN によるITコストの削減と運用効率の向上
    製造業向けSD-WAN によるITコストの削減と運用効率の向上
    安田 哲, 稲岡 茂 Recorded: Nov 25 2020 56 mins
    2020年は大きな変革の一年でした。あやゆる業種や地域のお客様がコロナ時代の世界に迅速に適応することを余儀なくされました。特に製造業のお客様は、デジタルトランスフォーメーションを加速させ、資産を持たずOPEX のみのクラウドサービスへと移行することでコスト削減を行う戦略へと移行しつつあります。

    11月25日にマネージドSD-WAN への移行メリットとその方法についてご説明します。弊社アリアカのスマートサービスは、どこでも接続でき、ネットワークを介したアプリケーションのパフォーマンスを改善し、体感品質を高めます。またクラウドサービスとダイレクトに接続でき、海外拠点とのグローバルなオーケストレーションとプロビジョンイングで課題を解決する方法についてもご説明します。
    特に海外との通信でSaaSアプリのパフォーマンスに問題を抱えるお客様や、ファイルのやり取りとアプリの同期に何時間もかかってしまい生産性に問題を感じておられるお客様に具体的なソリューションをご紹介します。

    フルマネージドSD-WANサービスとして、アリアカは製造業のお客様のビジネスニーズに迅速かつシームレスにお応えし、設備投資を必要とせず経費のみでIT リソースの迅速なサービス開始を可能にします。

    開催日時:2020年11月25日(水) 午後3~4時

    プレゼンター
    アリアカ・ジャパン シニアシステムズエンジニア 安田 哲   
                リージョナルセールスディレクタ 稲岡 茂
  • Industry 4.0: Radical Digitisation
    Industry 4.0: Radical Digitisation
    Toby Redshaw | Simon Parry | John Crawford Recorded: Nov 25 2020 38 mins
    The pandemic has shone a spotlight on how digital can be a truly transformative investment. Enabling companies to not only boost productivity, but also engage and communicate with their employees, customers and stakeholders in a way that they didn't think possible.

    In this session, we’ll discuss the technologies that forward-thinking business are prioritising and already investing in, such as:
    • Artificial Intelligence and Machine Learning
    • Automation and Robotics
    • Core network technologies and 5G

    Attendees to this webinar will hear about:
    • The importance of maintaining the human touch in organisations by finding the right balance when allocating tasks between automation, AI, and humans
    • Why 5G can be such a game-changer. How it can be used to create private wireless networks that provide secure, high-bandwidth, low-latency connections, enabling exciting new solutions like driverless vehicles such as robots and automated forklifts and near-real-time tracking of manufacturing lines. The range of solutions is huge from tracking to safety, predictive maintenance to digital twins.
    • How to leverage these technologies whilst ensuring that human choices shape the workplace and that we are not drawn into an algorithm-driven structure

    Speakers:
    Toby Redshaw, Senior Vice President – 5G Solutions & Enterprise Innovation, Verizon Business
    Simon Parry, CTO, Nokia Enterprise UK, Nokia
    John Crawford, General Manager, Enterprise Innovation and 5G solutions, Verizon Business
  • Comment Orange révolutionne la connectivité en Afrique de l’Ouest avec Djoliba
    Comment Orange révolutionne la connectivité en Afrique de l’Ouest avec Djoliba
    Ramatoulaye Lô; Anne Morel; Hubert Kouraogo; Raoul Yobouet; Mamadou Fomba; Johann Adjovi Recorded: Nov 25 2020 61 mins
    Djoliba change la donne en matière de connectivité en Afrique de l'Ouest. Avec un point de contact unique pour les ventes et les opérations dans plusieurs pays, Djoliba facilite les opérations des clients et porte le service à un niveau de qualité inégalé, en réduisant les délais de livraison et de rétablissement et en améliorant la disponibilité, tout en bénéficiant de la supervision opérationnelle d'Orange 24/7.

    De par ses activités d’opérateur Grand Public, B2B, Wholesale et grâce à ses filiales en Afrique de l'Ouest, Orange opère 20 000 km de fibre terrestre, dont 10 000 km sont utilisés pour Djoliba. Ce réseau est aussi interconnecté à 10 000 km de câbles sous-marins. Orange est le seul opérateur en Afrique capable de construire, déployer et exploiter une telle infrastructure.

    Vous découvrirez comment Djoliba interconnecte de manière sécurisée Abidjan, Dakar, Bamako, Ouagadougou, Lagos et Accra et se connecte aux 300 PoPs d'Orange dans le monde entier.

    Thèmes:
    > La croissance des besoins des entreprises et le développement de l'écosystème numérique en Afrique de l'Ouest.
    > L’importance de l'infrastructure Djoliba dans cette région permettant ainsi à Orange de changer la donne.
    > Les bénéfices d'un réseau innovant, le Guichet Unique et un catalogue unifié.
    > La valeur ajoutée de Djoliba pour tous les acteurs de l’industrie et pour leurs clients.

    Intervenants:
    > Ramatoulaye Lô, Chef de département Marketing Opérateurs, Sonatel
    > Anne Morel, Senior Vice President Global Carrier Sales, Orange International Carriers
    > Hubert Kouraogo, Directeur Orange Business Services, Orange Burkina Faso
    > Raoul Yobouet, Directeur Marketing et Wholesale, Orange Côte d'Ivoire
    > Mamadou Fomba, Directeur des Opérateurs et des Relations Internationales, Orange Mali
    > Modérateur: Johann Adjovi, Associé, Analysys Mason
  • How Orange is revolutionising the connectivity in Western Africa with Djoliba
    How Orange is revolutionising the connectivity in Western Africa with Djoliba
    Dado Kamara; Anne Morel; Hamidou Savadogo; Abdoul Haidara; Louis Maurice William; Jason McGee-Abe Recorded: Nov 25 2020 62 mins
    Djoliba: the 1st pan African backbone in Western Africa

    Djoliba is changing the game in West African connectivity. With a single-point-of-contact for Sales and operations across multiple countries Djoliba will ease customer operations ensuring a whole new level of customer service, resulting in reduced lead delivery time, faster time-to-repair and improved service availability 24/7.

    Through retail, B2B, wholesale operations and regional affiliates in West Africa, Orange owns 20,000 km of terrestrial fibre, of which 10,000km is used for Djoliba. This network is backed up by 10,000 km of submarine cables. Orange is the only carrier with operations of this size, which allow it to build, deploy and operate such infrastructure.

    By watching this webinar, you will learn more about this exciting new network and discover how Djoliba securely interconnects Abidjan, Dakar, Bamako, Ouagadougou, Lagos and Accra together, and connects to Orange's 300 PoPs all over the world.

    The session explores:
    > The growing business needs and the developing digital ecosystem in West Africa.
    > The strength of the Djoliba infrastructure in a fast-growing region allowing Orange to be a real game changer.
    > The benefit of an enhanced and innovative network, one-stop-shopping and a unified catalogue.
    > The added value for all actors and for their customers, and the benefits for the industry.

    Speakers:
    > Dado Kamara, Wholesale Marketing Manager, Orange Mali
    > Anne Morel, Senior Vice President Global Carrier Sales, Orange International Carriers
    > Hamidou Savadogo, Wholesale & Roaming Expert, Orange Burkina Faso
    > Abdoul Haidara, Senior Manager Wholesale and Roaming, Orange Côte d’Ivoire
    > Louis Maurice William, Head of Commercial Relations for International and National Operators, Sonatel
    > Moderator: Jason McGee-Abe, Commercial Editor & Publisher, Capacity Media
  • Riding the Innovation Wave: Top 2020 Unified Communications Trends
    Riding the Innovation Wave: Top 2020 Unified Communications Trends
    Nishit Rao - VP of Product Marketing, RingCentral Recorded: Nov 24 2020 37 mins
    2020 is a year of uncertainty. But one thing is certain; the way we work has changed forever. Business Communication preferences and practices have had to change overnight to adapt for the new normal.

    Business communication requirements have changed and a new segment of workers who never had a choice to work from home are now forced to not only work from home, but to keep similar productivity levels. This has placed new demands on unified communications tools. Let's discuss the top three trends of 2020 shaping the Unified Communications business.
  • Learn how to make Network Automation Simple with the Community
    Learn how to make Network Automation Simple with the Community
    Charles Eckel, Developer Advocate, Cisco Systems Recorded: Nov 24 2020 44 mins
    Join us to learn about our new DevNet Automation Exchange and get answers to your questions. Networking automation is one of the biggest challenges IT departments face. DevNet Automation Exchange addresses this challenge by hosting a set of shared code repositories for network automation that developers, partners and customers are using and contributing to. Automation Exchange meets the organization where they are on their journey. Those just beginning their journey can start to understand how they can get visibility and insights into their networks. More advanced professionals can begin setting policies across different network domains. Experienced professionals can find solutions to proactively manage applications, users, and devices with DevOps workflows.
  • 5G Waves of Opportunity for Enterprise Applications
    5G Waves of Opportunity for Enterprise Applications
    John Delaney, Associate VP, Mobility IDC & Johan Arts, Senior VP Equinix EMEA Recorded: Nov 24 2020 35 mins
    The advent of 5G promises an acceleration in the process of digital transformation by providing a pervasive, high-performance connectivity fabric. For the first time, 5G offers enterprise networking that combines the performance and reliability of wireline with the flexibility and scalability of wireless. Everything can become mobile, and everything can become part of the enterprise's diverse, expanding ecosystems.


    This webinar, co-hosted by IDC and Equinix, provides an overview of 5G's capabilities, and of the ways in which they can be harnessed to drive operational transformation. You will learn:


    • What new capabilities 5G brings to networks, and how those capabilities make 5G the first enterprise-grade mobile infrastructure
    • How enterprises are already using 5G to build competitive differentiation, in verticals ranging from manufacturing, through healthcare to the public sector
    • How advanced 5G capabilities will underpin the transformation of enterprises into hubs at the centre of digital ecosystems
    • What you can do now to get ready for the 5G revolution
  • Delivering Secure, Agile and Resilient Networking with SD-WAN
    Delivering Secure, Agile and Resilient Networking with SD-WAN
    Dustin Kehoe, GlobalData | Peter Bocquet, VMware | Richard Thomas, Telstra | Anoop Mohanan, Telstra Recorded: Nov 24 2020 52 mins
    The global pandemic has resulted in an overnight shift to remote working and cloud migration for many organisations, putting significant strain on global infrastructure. Networks now need to balance speed, resiliency and security with the end user experience.

    This was seen in a recent survey of global IT managers shown that network investments are a high priority in 2020 and 2021(1).

    To minimise unplanned network downtime, which is the single biggest cost and inhibitor to innovation and transformation, businesses need a strong network underlay as much as the overlay.

    Join us for a fireside chat with GlobalData, VMware and Telstra, to understand the major shifts in corporate networking strategy and how to successfully implement it.

    Agenda
    1. Overview of the corporate networking market
    2. Current enterprise challenges – enable employees with Work @Home, video conferencing, VOIP calling and benefits of an SD-WAN overlay.
    3. Benefits of an SD-WAN underlay with Zero Preventable Downtime risk management
    4. Differences between network resiliency and security
    5. Modern managed services – what’s changed?
    6. What a successful networking strategy looks like

    (1) GlobalData Research on ICT Spending: Pre and Post-Covid, 2020. n=4,181

    By registering, you give consent to receive marketing and promotional emails from VMware and its partners. Feel free to share this event with your friends and colleagues.
  • Who is playing at the Edge? Key Insights and trends for 2021
    Who is playing at the Edge? Key Insights and trends for 2021
    Capacity Media Recorded: Nov 20 2020 58 mins
    A fantastic pre-curser to Edge Global Week. Our panelists answer questions such as "What is the definition of Edge?", "What does the future of the Edge value chain look like?" and "How do you gain competitive advantage in this exciting and expanding space?".
  • From the Classroom to the Kitchen Table
    From the Classroom to the Kitchen Table
    Sal Khan, Khan Academy Recorded: Nov 19 2020 62 mins
    Every educator from Kindergarten to under grad is experiencing never-before-seen disruptions to traditional learning models. Now, more than ever, there’s an immediate need for an effective, engaging curriculum that can be accessed remotely, founded on secure, reliable technology.

    In this informative and engaging talk, presented by Citrix, Salman Khan, founder and CEO of Khan Academy, along with a panel of higher education and remote learning experts, discuss:

    *How to enable a world-class curriculum online
    *How to encourage open interaction with a personalized approach to learning
    *The tools you need to build a secure, reliable foundation for learning
  • How To Manage Your Team’s Projects With Kintone
    How To Manage Your Team’s Projects With Kintone
    Nim Grinvald, Kintone Technical Evangelist Recorded: Nov 19 2020 34 mins
    Your team is crushing it. But is your project management tool? Learn how the right tool can help your team build accessibility, accountability, and efficiency into your workflows in one fell swoop.

    In this 30-minute webinar, we’ll show you why switching away from a system based on scattered spreadsheets, emails, and disparate software tools will transform the way your team works. We’ll cover:
    -The common project management challenges teams face
    -The benefits of centralizing your team’s processes and communication on one platform
    -How to build out sophisticated custom workflows on Kintone to manage projects and automate the tedious stuff

    Join us to learn more about streamlining your team’s project management and collaboration so you can focus on getting things done. This webinar is strongly recommended for anyone who is looking for a better way to manage their team’s workflows and wants to learn how to scale your team’s processes efficiently.
  • Safe and Secure Applications: Deploying in a cloud or multi-cloud environment
    Safe and Secure Applications: Deploying in a cloud or multi-cloud environment
    Travis DePuy, Head Product Evangelist - xMatters; Rebekah Whittle, Solutions Engineer - CircleCI Recorded: Nov 19 2020 45 mins
    Today, running applications in the cloud is a must-have. But that doesn’t mean it’s risk-free. In this webinar, CircleCI and xMatters will discuss security issues in the application lifecycle, and demo solutions so your team can be confident you’re deploying safely and securely. Join to understand:

    - Common risks and vulnerabilities in cloud deployments

    - Patterns and best practices for ease of testing and deployment management

    - How CircleCi and xMatters make deploying to cloud (especially multi-cloud environments) safer and more secure
  • Think Big, Start Small, Scale Fast: The Journey to Digital Disruption
    Think Big, Start Small, Scale Fast: The Journey to Digital Disruption
    Susan Laine, VP of Strategic Technologies and Global Data Intelligence Advocate, ASG Technologies Recorded: Nov 19 2020 36 mins
    Don’t miss this replay of the EVOLVE20 Data Intelligence Keynote!

    Data-driven disruption is radically reshaping today’s markets and creating new ones. While many paths may help organizations reach digital maturity, the starting point is always the same – understanding your data environment.

    Sue Laine will share ASG’s approach to data maturity and how ASG customers using this approach can swiftly address new challenges and opportunities including retirement of the LIBOR exchange rates, emerging privacy regulations and advancing AI initiatives.

    As ASG’s Data Intelligence Customer Advocate, Sue speaks regularly with CDOs at the world’s most innovative companies. Her industry knowledge and insights are always entertaining and enlightening.
  • 5 Easy Steps to Hybrid and Multicloud with ZTNA
    5 Easy Steps to Hybrid and Multicloud with ZTNA
    Martin Fabry and Syed Ashraf Recorded: Nov 19 2020 22 mins
    Today’s “new normal” makes the topic of secure remote access more important and relevant than ever – not just for users accessing apps, but also from app to app across the multicloud. Accelerating Digital Transformation, which is pushing apps and data to migrate to the public cloud, creates significant challenges for teams who continue to need access to on-prem apps and services.

    In this 30-minute webinar, Zentera’s technical experts will demonstrate how to secure access from the cloud back to on-prem apps and services with overlay Zero Trust Network Access. They will discuss best practices to establish trust, control least-privilege access, and monitor operations, and present how overlay approaches avoid touching the corporate firewall or VPCs.
  • Working in the “Now Normal”: Benefits of Communication Apps on Rugged Devices
    Working in the “Now Normal”: Benefits of Communication Apps on Rugged Devices
    Todd Carothers, Chief Revenue Officer, CounterPath Recorded: Nov 19 2020 41 mins
    Whether your business was ready or not, the COVID-19 pandemic has changed the way we work and provide customer support in the “now normal”. So how can companies quickly adapt to physically distancing workers while providing them communication tools on devices the company already owns? The answer might surprise you!

    Handheld computers, scanners, and rugged devices are already being used for information access and management in retail, manufacturing, transportation, healthcare, and hospitality environments. By empowering these devices with portable phone, messaging, and video calling capabilities, businesses can ensure employees are easily reachable and can collaborate to offer enhanced customer service without having to leave their station.

    Join this webinar to learn how advanced Unified Communication solutions transform handheld computing devices into an extension of the existing corporate phone system, reducing employee contact with wall phones, and making it easier to communicate with colleagues without having to stop by their work areas. We will also explore how deploying a solution like this can be done easily with central provisioning and hosted serviced provided in the cloud.
  • Consumer Lending and Credit - Tackle Business Risks from AI
    Consumer Lending and Credit - Tackle Business Risks from AI
    Max Kanaskar - AI Advisor (Financial Services) - CognitiveScale Recorded: Nov 19 2020 55 mins
    The key regulatory issues in consumer lending and credit – fair lending, consumer notification and reporting, and unfair, discriminatory or abusive acts or practices – have implications for various AI business risks. Institutions should get ahead of the issue and tackle AI business risks head-on.

    About the speaker:
    Max Kanaskar - AI Advisor (Financial Services) - CognitiveScale

    Max leads CognitiveScale's efforts in driving market success and expansion in Financial Services. He leads various initiatives across the financial services vertical including business development, sales, marketing and delivery.

    Prior to joining CognitiveScale, Max worked in strategy and management consulting industry focusing on insurance, banking and capital markets. His work has focused on leading strategic transformations, assessments, and delivery management.
  • Under the Hood Series(Part 2) Lessons Learned from SD-WAN Enterprise Deployments
    Under the Hood Series(Part 2) Lessons Learned from SD-WAN Enterprise Deployments
    Vikram Balimidi, Director, Product Management, Tata Communications Recorded: Nov 19 2020 16 mins
    However, as you migrate to SD-WAN, understanding the deployment process and learning more about where things can go wrong is very important. Listen to this webinar where the presenter will share some of the lesson learned during a SD-WAN migration and how to avoid the common pitfalls to ensure you get the most of out of your SD-WAN investments.
  • VMware SD-WAN™ and Microsoft: Coming Together with Azure, M365, and More
    VMware SD-WAN™ and Microsoft: Coming Together with Azure, M365, and More
    Tejbir Batth, Senior Staff Solution Architect, VMware; Karthik Ananthakrishnan, Principal Program Manager, Microsoft Recorded: Nov 19 2020 50 mins
    Microsoft and VMware SD-WAN™ have partnered to deliver best-in-class solutions to enterprises across the globe. In this session, we'll discuss how VMware SD-WAN supports Microsoft's initiatives with Azure, M365, virtual routers, and Edge Zones. You will learn how VMware SD-WAN:

    - Optimizes connectivity to M365 by leveraging the benefits of the Internet while also remediating its drawbacks.

    - Works with Microsoft’s Virtual Router service to provide optimized, automated and global scale branch connectivity.

    - Works with Microsoft to offer solutions for Azure Edge Zones and Azure Private Edge Zones.
  • The Tension Between Effective Security and Employee Experience
    The Tension Between Effective Security and Employee Experience
    Safi Obeidullah, Citrix I Thomas Hatch, SaltStack I Kurt Roemer, Citrix I Jennifer Szkatulski, IBM Recorded: Nov 19 2020 55 mins
    The New Workspace Episode 6

    Many organisations agree that employee experience is a top priority. It both attracts new talent, and makes it more likely that your employees will be sticking around for the long haul.

    IT plays a pivotal role in employee engagement. Employees need to work from anywhere and want to use their own devices. Workplace expectations are evolving fast. But with more user endpoints and remote workers than ever, security risks are on the rise.

    According to the 2019 Thales Data Threat Report, 60% of global organisations had experienced a data breach.

    With constant threats on the horizon, it’s important that the digital workspace implements effective security measures. These measures must improve productivity rather than cause a nuisance and take up employee time.

    In this episode we will discuss:


    • How to optimize your security strategy in a way that doesn’t compromise employee experience
    • How the new world of work will impact employer and employee collaboration
    • Fostering a culture of security, privacy and compliance that’s focused on outcomes

    Panelists include:
    - Safi Obeidullah, Field Chief Technology Officer, Citrix
    - Thomas Hatch, CTO and founder, SaltStack
    - Kurt Roemer, Chief Security Strategist, Citrix
    - Jennifer Szkatulski, Security Intelligence Analyst/Technical Strategy and Innovation Lead, IBM
  • Rethinking Offshore Delivery: Is Your WAN Ready?
    Rethinking Offshore Delivery: Is Your WAN Ready?
    Anish Gogate, Regional Sales Director and Vikram Srivatsa, Solutions Architect, Aryaka Networks Dec 1 2020 6:00 am UTC 45 mins
    It's not a particularly well-kept secret that most delays in an Offshore Delivery set-up are accredited to a company’s inability to secure the necessary infrastructure on time. Take MPLS for instance, it's rigid, prohibitive, plus scheduling with regional providers can stretch the installation process into months.
    When mission-critical connectivity is of the essence, inflexible deployments translate into lost revenue.
    For seamless connectivity into the customer's premises, ODCs need a robust network with guaranteed SLAs. But how do you get the reliability of MPLS with the internet like flexibility?

    Join Aryaka on 1st December at 11:30 AM IST to learn more about achieving standardization across dispersed offshore teams and unlocking the true potential of your business with a plug and play network platform that thinks for itself. You will learn about addressing:

    • The need for flexible bandwidth and connectivity based on customers and projects
    • Utilize new technologies like SD-WAN and WAN optimization to improve connectivity to customer’s network
    • And much more…
  • SASE in a Work from Anywhere World: Why You Should Care
    SASE in a Work from Anywhere World: Why You Should Care
    Mark Vondemkamp, Vice President of Product at VMware Dec 1 2020 12:00 pm UTC 57 mins
    Business requirements are evolving to deliver any-user, any-device connectivity to any cloud, and any-application. This demands a digital transformation that is spanning distributed edge, data center, and cloud, and is enabled by a new digital foundation. The legacy WAN and security architecture in the middle of this transformation is obsolete and must undergo a drastic change to be part of the new digital foundation. Customers are rapidly adopting a new SASE architecture model predicted by Gartner.

    As a leader in the Gartner Magic Quadrant for WAN Edge Infrastructure in 2018 and 2019, VMware is positioned to enable organizations to transform their WAN edge, to build a new digital foundation for new application adoption, and to enable your work-from-anywhere initiatives.

    Join this session to learn how VMware’s network transformation vision, along with its unique cloud gateways and SASE PoPs, delivers a SASE platform with intrinsic security, including ZTNA, for organizations embracing cloud and SaaS.
  • Accessibility Testing: Ensure Superior Digital Experiences For All Customers
    Accessibility Testing: Ensure Superior Digital Experiences For All Customers
    Guy Arieli, CTO Digital.ai (Formerly Experitest) Dec 1 2020 1:00 pm UTC 42 mins
    Achieving digital transformation requires thorough testing of web and mobile applications to ensure stability and a positive user experience.  COVID-19 quarantines have highlighted the lack of access to basic services apps that deliver to users with auditory and visual disabilities, the elderly, and other at-risk groups. This new reality underscores the need for accessibility testing – to hold businesses accountable for building accessible apps and meet compliance and regulatory mandates.

    Join this webinar to learn why accessibility testing is critical and view first-hand how Digital.ai's (formerly Experitest) new accessibility cloud delivers a maximal testing experience for all app users. During this session, we will cover:

    -Why and how to use accessibility cloud
    -Accessibility testing regulations and how legal actions influence testing cycles
    -How to efficiently implement performance and accessibility testing as part of your app testing plan
  • Realising the Modern Workplace
    Realising the Modern Workplace
    Jon Littlefair, Modern Workplace Consulting Lead, Telstra Purple, Jakob Ejlsted, VP People & Culture, Strategy & Insights, BP Dec 1 2020 3:15 pm UTC 45 mins
    Working life has fundamentally changed.

    In this session, we look at:
    - How to build a flexible, collaborative and secure working environment
    - The strategies to transition to hybrid virtual/physical environments
  • The Importance of App Security in the Securitization of DevOps
    The Importance of App Security in the Securitization of DevOps
    Paul Dant, Vice President of Product Management, Security at Digital.ai Dec 1 2020 4:00 pm UTC 57 mins
    DevSecOps is a popular buzzword in the DevOps ecosystem. Understanding why people care about DevSecOps is simple - It extends DevOps processes into software security. The goal of DevSecOps is to build the mindset that everyone is responsible for security — and that security needs to be built into the development process, rather than as a perimeter around apps and data.

    In practice, implementing DevSecOps is problematic, with no single button that can be pushed to achieve DevSecOps. Nor is there a specific tool that can be acquired or particular process to follow.
    Achieving DevSecOps requires a revisiting of existing DevOps processes and IT resources, then designing a comprehensive strategy that integrates application security into all of them.

    Topics in this webinar include:
    • Value of transforming existing DevOps to embrace DevSecOps practices
    • Understanding how to achieve the perfect balance on the DevSecOps 'shift-left' approach
    • Application security and its importance in DevSecOps processes
  • Managing Remote Teams: Business Best Practices for 2020 and Beyond
    Managing Remote Teams: Business Best Practices for 2020 and Beyond
    Irwin Lazar - Vice President & Service Director, Nemertes; Todd Carothers - Chief Revenue Officer of CounterPath; Dec 1 2020 4:00 pm UTC 42 mins
    We're teaming up with global research firm Nemertes to reveal brand new research and data to help you make the best decisions in managing remote teams:

    - Why work-from-home is here to stay
    - Managing security concerns
    - Methods to cut costs
    - Conquering shadow IT
    - Steps to create a future-proof solution for your team

    In the blink of an eye, companies across the globe went virtual to combat the threat of COVID-19. While this move may have originally been a temporary change, new research shows work-from-home is here to stay.

    Even as lockdown restrictions begin to lift, 35% of companies say they definitely plan to continue to allow work-from-home, and an additional 35% say they’re likely to do so, according to research firm Nemertes.

    That sudden shift to a remote workforce (and now back from it) brings a significant amount of risk, particularly around shadow IT. We're teaming up with global research and advisory firm Nemertes to share emerging research, and talk about how to mitigate risks while building a long-term solution for your team.
  • Rubrik and ePlus | Making Data Work for You
    Rubrik and ePlus | Making Data Work for You
    Rob Cox, Sr Solutions Architect - ePlus | Matt Castriotta, Sales Engineer - Rubrik Dec 1 2020 6:00 pm UTC 60 mins
    As threats get more sophisticated, multi-layer defense becomes imperative.

    This isn’t a unique concept - what’s unique is the approach that we take. It isn’t about creating a false sense of security by adding more tools. More tools mean more complexity which inadvertently creates security gaps.

    It’s about simplifying and creating intelligent visibility into all aspects of your data management to protect data from external and internal threat vectors.

    • Reduce Exposure of Sensitive Data
    o Instant visibility into high-risk locations without production impact or additional infrastructure requirements
    o Eliminate unprotected PII/PHI to meet compliance requirements and mitigate risk

    • Remediate Ransomware Quickly
    o Native immutability ensures backups are not compromised by ransomware
    o Automated granular data visualizations of attack impact and blast radius

    • Recover Data Instantly
    o Quickly identify which applications and files were impacted and roll back at a granular level only where needed
    o Fast, file-level recovery to the most recent versions with one click

    Being impacted by ransomware or another security situation isn’t a matter of if, it’s a matter of when. Minimize risk and exposure by identifying sensitive data and leveraging automated machine learning to be in compliance with global privacy laws. Be prepared with a data protection solution that focuses on speed, scalability and simplicity.

    Join us at 1:00pm EST on December 1, 2020 to learn more about how Rubrik helps you Reduce, Remediate, and Recover from ransomware attacks and security threats.

    Speakers:
    Rob Cox, Sr Solutions Architect - ePlus
    Matt Castriotta, Sales Engineer - Rubrik
  • Combating Cybercrooks - Lessons from a former Black Hat
    Combating Cybercrooks - Lessons from a former Black Hat
    Eric Haseltine, PhD Dec 1 2020 7:00 pm UTC 55 mins
    No technology system is perfect with human behavior often presenting the biggest security risk. Given these challenges, how can your organization turn the tables on cybercriminals and gain the upper hand?

    In this entertaining and informative talk, former Director of R&D at the NSA and Associate Director on National Intelligence, Eric Haseltine, shares seven ways that you’ve probably never heard of to foil cybercrooks and make the human side of your organization more secure.
  • Know the What, Why, and How of Azure Cloud Migration
    Know the What, Why, and How of Azure Cloud Migration
    Sam Bednall - BD Executive & Capability Lead, Telstra Purple. Kiran Talari - Senior Technology Strategist (Cloud), Microsoft Dec 2 2020 2:30 am UTC 45 mins
    With the global shift to remote working and distributed workforces, the adoption of public cloud has now spiked and become a priority for many organisations.

    Join us as we take you through the most up-to-date and cost-efficient ways to support your organisation's cloud migration and digital transformation.

    In the 45 minutes, you will hear about:
    - How Public Cloud can accelerate your business, reduce cost and empower your remote workforce.
    - The type of network required for successful cloud migration.
    - Telstra’s 4R approach to workload and application modernisation.
    - Server assessment and workload migration overview.
    - Customer success stories.

    Date: Wednesday, 2 December 2020
    Time: 10:30am SGT
  • The Digital Workplace
    The Digital Workplace
    Dirk Schlotter Dec 2 2020 3:00 am UTC 36 mins
    68% of companies now believe that the future workforce will be remote*. A hybrid of remote working and reduced office working will be the new reality. On one hand, this could have positive outcomes such as increased productivity for some departments, but on the other hand, it may also negatively impact work/life balance and raise mental health issues.

    In this session, we will be discussing the changing concept of work, the workplace and the environment that business leaders need to create to thrive in this new world in relation to:

    • Changes to the physical workplace: Offices may need to be repurposed as drop‐in collaboration centres rather than everyday bases, and use more tech such as VR
    • Smarter working: With the proliferation of video and web conferencing, how can you enable more productive collaboration tools such as document sharing, annotation and white‐boarding
    • The importance of security: How to protect the organisation from today's evolving threat landscape especially when the employee's environment is out of your control
    • What to prioritise to enable your digital workplace: Simplicity and integration are key in this area in order to provide employees with a single, app‐like experience across the tools they use every day

    Attend this session to solidify your plans and uncover the journey to the new digital workplace.

    Presented by:
    Dirk Schlotter, Director Global Real Estate & Supply Chain for Verizon Communications.

    * 2020 The Future of Work, Reimagining business as usual, Verizon Research report
  • The power of a WAN and Multi-Cloud Networking as a Managed Service
    The power of a WAN and Multi-Cloud Networking as a Managed Service
    Scott Raynovich, Founder, Futuriom; Dave Ginsburg, Hugo Vliegen and Natraj Iyer - Aryaka Networks Dec 2 2020 4:00 am UTC 45 mins
    Enterprises use of Multi-Cloud and SaaS applications have been on a steady rise. At the same time, they are now faced with managing the increasing complexity of their WAN in a multi-cloud environment.
    For many enterprises, the management of several tools and resources combined with the IT teams' skills gap is a major contributor to the complexity.
    What if there was a simpler way to make it all work?

    In this webinar, we will discuss what it takes to make multi-cloud networking work for enterprises
    - Latest industry trends and key findings
    - Top use cases for multi-cloud networking
    - Advantages of combining a Global WAN with Multi-Cloud Networking as a managed Service
  • SASE in a Work from Anywhere World: Why You Should Care
    SASE in a Work from Anywhere World: Why You Should Care
    Mark Vondemkamp, Vice President of Product at VMware Dec 2 2020 4:30 am UTC 57 mins
    Business requirements are evolving to deliver any-user, any-device connectivity to any cloud, and any-application. This demands a digital transformation that is spanning distributed edge, data center, and cloud, and is enabled by a new digital foundation. The legacy WAN and security architecture in the middle of this transformation is obsolete and must undergo a drastic change to be part of the new digital foundation. Customers are rapidly adopting a new SASE architecture model predicted by Gartner.

    As a leader in the Gartner Magic Quadrant for WAN Edge Infrastructure in 2018 and 2019, VMware is positioned to enable organizations to transform their WAN edge, to build a new digital foundation for new application adoption, and to enable your work-from-anywhere initiatives.

    Join this session to learn how VMware’s network transformation vision, along with its unique cloud gateways and SASE PoPs, delivers a SASE platform with intrinsic security, including ZTNA, for organizations embracing cloud and SaaS.
  • Mission Critical: UCC in 2021 For Financial Services in APAC/MEA
    Mission Critical: UCC in 2021 For Financial Services in APAC/MEA
    Michael Araneta, Head of Financial Insights in IDC | Kevin Ryder, Chief Product & Marketing Officer in IR Dec 2 2020 7:30 am UTC 34 mins
    Unified communications and collaboration (UC&C) is in the forefront of enabling change in financial services. Whether it is in distributed delivery of financial services, the rise of new channels and modes of
    engagement, agile operations, or meeting new regulatory guidelines, digital transformation succeeds with UC&C. Financial services firms
    with better visibility and control over their UC&C environment become masters of change and transformation.

    Together with IDC, leading analyst firm globally, join us in this engaging webcast where IR's Kevin Ryder (CPO/CMO) and IDC's Michael Araneta (Head of Financial Insights) shares latest insights going in 20201 and how organizations can pursue communications
    and collaboration goals with confidence.
  • Mission Critical: UCC in 2021 For Financial Services in Europe
    Mission Critical: UCC in 2021 For Financial Services in Europe
    Michael Araneta, Head of Financial Insights in IDC | Kevin Ryder, Chief Product & Marketing Officer in IR Dec 2 2020 10:30 am UTC 34 mins
    Unified communications and collaboration (UC&C) is in the forefront of enabling change in financial services. Whether it is in distributed delivery of financial services, the rise of new channels and modes of
    engagement, agile operations, or meeting new regulatory guidelines, digital transformation succeeds with UC&C. Financial services firms
    with better visibility and control over their UC&C environment become masters of change and transformation.

    Together with IDC, leading analyst firm globally, join us in this engaging webcast where IR's Kevin Ryder (CPO/CMO) and IDC's Michael Araneta (Head of Financial Insights) shares latest insights going in 20201 and how organizations can pursue communications
    and collaboration goals with confidence.
  • Mission Critical: UCC in 2021 For Financial Services in Americas
    Mission Critical: UCC in 2021 For Financial Services in Americas
    Michael Araneta, Head of Financial Insights in IDC | Kevin Ryder, Chief Product & Marketing Officer in IR Dec 2 2020 5:30 pm UTC 34 mins
    Unified communications and collaboration (UC&C) is in the forefront of enabling change in financial services. Whether it is in distributed delivery of financial services, the rise of new channels and modes of
    engagement, agile operations, or meeting new regulatory guidelines, digital transformation succeeds with UC&C. Financial services firms
    with better visibility and control over their UC&C environment become masters of change and transformation.

    Together with IDC, leading analyst firm globally, join us in this engaging webcast where IR's Kevin Ryder (CPO/CMO) and IDC's Michael Araneta (Head of Financial Insights) shares latest insights going in 20201 and how organizations can pursue communications
    and collaboration goals with confidence.
  • Effective Leadership in a Virtual Workplace
    Effective Leadership in a Virtual Workplace
    Ron Insana, Senior Analyst, CNBC & Susan Scott, Fierce Founder Dec 2 2020 6:00 pm UTC 60 mins
    Authenticity, inclusion and transparency are always key to effective leadership. But they're more important than ever when workers have gone virtual. These are the muscles that today's leaders must exercise if teams are to succeed, because "team" means something different now than it did a few months ago.

    Find out what Susan Scott, founder of Fiercelnc.com, and business journalist Ron Insana have to say about leadership in this new way of working.
  • Proactive Security and Incident Response in the “New Normal”
    Proactive Security and Incident Response in the “New Normal”
    Chris Hallenbeck, Tanium CISO Americas and Chris Novak, Global Director, VTRAC Dec 2 2020 7:00 pm UTC 75 mins
    The COVID-19 pandemic forced organizations to transition to a remote work environment overnight, disrupting processes and workflows, reducing budgets, and increasing their attack surface exponentially. One recent global survey of more than 1,000 IT leaders found that 90% saw more frequent cyberattacks than usual due to the shift to remote work during the COVID-19 pandemic.

    Nowadays, organizations know it’s not about if they are going to be compromised, but when. The Verizon Rapid Response Retainer provides organizations access to the expertise, tools, and intelligence they need to limit the theft of data, preserve incident evidence, and maintain their reputation.  New add-on capabilities, such as endpoint telemetry analysis (ETA) allows organizations to create a customized, proactive incident response agreement that helps mitigate risk, augment cybersecurity personnel and control costs.
     
    In this webinar, you’ll learn:
    How to strengthen security posture despite budget constraints

    The fundamental importance of IT health and hygiene, and how to improve it

    How the Verizon’s Rapid Response Retainer can provide enhanced SLA’s, reduced incident response time, and drastically improve security posture, all remotely
  • Reduce Manufacturing IT Costs and Improve Operational Efficiency
    Reduce Manufacturing IT Costs and Improve Operational Efficiency
    IT Manager, Leading Manufacturing Company Dec 2 2020 7:00 pm UTC 30 mins
    A CANDID DISCUSSION WITH THE DIRECTOR OF INFRASTRUCTURE AT TERADYNE

    Join us for a 30-minute chat with John DeBella, Director of Infrastructure at Teradyne as he shares his insights on how the past 9 months have changed priorities and approaches to the WAN. Teradyne is a $2.1 billion global electronic test and industrial automation company that specializes in semiconductor test equipment and collaborative robotics.

    What you will learn:
    >> Teradyne’s IT priorities before and after coronavirus
    >> What the company is doing in regards to remote user enablement and secure access
    >>. Why Teradyne’s chose Aryaka’s Cloud-First WAN
  • SASE in a Work from Anywhere World: Why You Should Care
    SASE in a Work from Anywhere World: Why You Should Care
    Mark Vondemkamp, Vice President of Product at VMware Dec 3 2020 9:00 am UTC 57 mins
    Business requirements are evolving to deliver any-user, any-device connectivity to any cloud, and any-application. This demands a digital transformation that is spanning distributed edge, data center, and cloud, and is enabled by a new digital foundation. The legacy WAN and security architecture in the middle of this transformation is obsolete and must undergo a drastic change to be part of the new digital foundation. Customers are rapidly adopting a new SASE architecture model predicted by Gartner.

    As a leader in the Gartner Magic Quadrant for WAN Edge Infrastructure in 2018 and 2019, VMware is positioned to enable organizations to transform their WAN edge, to build a new digital foundation for new application adoption, and to enable your work-from-anywhere initiatives.

    Join this session to learn how VMware’s network transformation vision, along with its unique cloud gateways and SASE PoPs, delivers a SASE platform with intrinsic security, including ZTNA, for organizations embracing cloud and SaaS.
  • 5G Built Right for Business
    5G Built Right for Business
    Jeremy Godwin | Tami Erwin | Brian Fitzgerald | Sowmyanarayan Sampath Dec 3 2020 10:00 am UTC 60 mins
    5G built right for business: another chance to hear Verizon Enterprise’s International launch announcement.

    You might not have heard that Verizon now stands ready and able to help you innovate, increase your competitive edge and accelerate your digital transformation with private 5G services available in Europe.

    This webinar is another opportunity to hear direct from Verizon’s senior leadership on why 5G and MEC are foundational technology layers that will help drive the fourth industrial revolution forward. You will learn about why 5G is so important in the next wave of digital transformation and will help you understand how your organisation can be at the forefront of technological change that can help elevate your product offerings, heighten customer satisfaction, improve supply chain processes and more.

    Presented by:
    Jeremy Godwin, Corporate communications Director, Verizon
    Tami Erwin, EVP & Group CEO, Verizon Business
    Sowmyanarayan Sampath, SVP & President Enterprise, Verizon Business
  • Solution SDWAN & SASE Aryaka, Une offre complète, Mondiale et Managée
    Solution SDWAN & SASE Aryaka, Une offre complète, Mondiale et Managée
    Alexandra Dunas, Regional Sales Director- Southern Europe Dec 3 2020 10:00 am UTC 30 mins
    Recherchez-vous une plateforme SD-WAN sécurisée, entièrement gérée, pouvant être mise en œuvre rapidement?
    Aryaka accompagne ses clients pour améliorer leurs performances réseau et sécurité au sein d ‘un environnement « multi-cloud ready ». L’approche Aryaka « Cloud First WAN » apporte la flexibilité et agilité attendues permettant de :

    -Optimiser votre WAN mondial
    -Améliorer la visibilité et le contrôle du trafic
    -Réduire les coûts et la complexité opérationnelle
    -Inclure les fonctions SASE et Accès « Remote worker » en une solution globale

    Les solutions Aryaka intègrent aussi les fonctionnalités « HomeWorker » assurant une intégration totale de type « Home office » avec tous les éléments de sécurité nécessaires. Nous vous invitons à vous inscrire à notre webinar le 3 décembre 2020 à 10h00 GMT / 111h00 CET avec Alexandra Dunas (Directrice Europe du Sud pour Aryaka) pour comprendre comment votre entreprise peut bénéficier du SD-WAN avec Cloud-First d'Aryaka.
  • Financial Services Infrastructure in the Post-Covid Environment
    Financial Services Infrastructure in the Post-Covid Environment
    Phil Brittain, Senior Account Executive, Equinix & Andrew Delaney, Chief Content Officer,The A Team Dec 3 2020 2:00 pm UTC 55 mins
    The Covid-19 pandemic has shaken financial institutions’ working practices to the core. Trading volumes have exploded, with some venues recording more than 10X the usual volume of transactions.
    This webinar looks at the current infrastructure situations facing financial firms as they deal with extended lockdowns across multiple centres. It identifies functional areas posing particular challenges and discusses how a mix of cloud, third-party data centre and interconnection can be co-opted to ensure maximum performance from home-working staff.
  • Extend your SAP ECC & Oracle EBS Investment with Incorta & Spinnaker
    Extend your SAP ECC & Oracle EBS Investment with Incorta & Spinnaker
    Shaun Leach, Incorta | Gary West, Incorta | Martin Biggs, Spinnaker | Andy Steed, Big Data LDN Dec 3 2020 2:00 pm UTC 60 mins
    One of the highest priorities in organisations today is to deliver analytics business users can use. SAP upgrades can tend to be expensive and renewal maintenance can be time consuming. Join this webinar to learn about a simple way to reduce SAP annual support costs, get better response times and get insights from ECC and other data sources in days/weeks. Hear from Incorta's Senior Sales Engineer and VP of Sales, along with VP and General Manager, EMEA at Spinnaker Support.

    Moderator: Shaun Leach, Senior Sales Engineer at Incorta
    Panelist: VP of Enterprise Sales, Gary West at Incorta
    Panelist: VP and General Manager EMEA, Martin Biggs at Spinnaker Support
    and Andy Steed, Content Director, Big Data LDN
  • Latest Innovations In Subsea Fiber Optics And Malbec Cable System
    Latest Innovations In Subsea Fiber Optics And Malbec Cable System
    Philippe A. Perrier, GlobeNet; Diana Perez, GlobeNet; Rick Nilsson, Alcatel Submarine Networks (ASN); Dec 3 2020 3:00 pm UTC 60 mins
    In this webinar we will be discussing the latest innovations in fiber optics and how they have been deployed in the new 2,600 km subsea system that connects the Brazilian cities of Rio de Janeiro and São Paulo with Buenos Aires, Argentina. MALBEC, with it’s state-of-the-art transmission technology, offers the lowest latency from Argentina to Brazil, USA and rest of LatAm.

    What will you learn about?
    • What are the latest innovations in fiber optics
    • Why Malbec makes south America closer than ever
    • Why Malbec and GlobeNet are the best option for wholesale telecom services in the Americas

    Webinar speakers:

    • Philippe A. Perrier, GlobeNet
    • Diana Perez, GlobeNet
    • Rick Nilsson, Alcatel Submarine Networks (ASN)
  • CET [Ep.2] Contact Center Redesigned: Leveraging WFH
    CET [Ep.2] Contact Center Redesigned: Leveraging WFH
    Robin Gareiss, President and Founder, Nemertes Research Dec 3 2020 4:00 pm UTC 60 mins
    Customer Engagement Transformation [Ep.2] Contact Center Redesigned: Leveraging WFH

    Though originally considered a temporary situation, companies are embracing the Work-From-Home (WFH) contact center. Now that the dust has settled with setting up remote agents, CX leaders are leveraging the benefits and tossing aside the disadvantages.

    The result? A more functional customer interaction experience that takes advantage of technologies, flexibility, and disaster preparation.

    In this webinar, we'll discuss:

    *How companies are taking advantage of WFH to curtail agent turnover rates
    *What technologies have been key to success
    *Why the physical contact center is changing, but not going away
    *How many agents are working from home, and in what format