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Collaboration and UC

  • Applying AI to Unstructured Content
    Applying AI to Unstructured Content Anthony Tate, Head of Product Marketing EMEA Box & Mike Schwartz, Senior Product Marketing Manager, Box Jul 24 2018 2:30 pm UTC 60 mins
    AI and machine learning technologies are rapidly maturing and becoming more enterprise ready — but 83% of organisations don't yet know how to leverage AI/ML in their business.

    Join us to learn how the new Box Skills makes all your business-critical unstructured content easier to find, organise, manage and protect by automating mundane processes to get to your most impactful work faster.

    During this live webinar you'll learn how you can:
    - Use Box Skills to manage and tap the potential inside unstructured content like videos, photos, audio and more
    - Reap the value from your unstructured content — without recruiting a team of data scientists to build AI/ML from scratch
    - Apply ML to your content to increase employee productivity, improve customer experience, accelerate or automate business processes, and mitigate risks
  • SD-WAN – The Lynchpin in a Transforming Virtual Cloud Network
    SD-WAN – The Lynchpin in a Transforming Virtual Cloud Network Zeus Kerravala, Principal Analyst & Founder, ZK Research Jul 24 2018 5:00 pm UTC 60 mins
    Networking is in a constant state of change, but the with the advent of cloud and virtualization, the current evolution is altering the way we’ve traditionally understood it. The Virtual Cloud Network is about virtualization, connecting data centers and branches and cloud to each other in a seamless and flexible manner that supports this evolution for the next several decades. The lynchpin to this new architecture is SD-WAN, with its pervasive, scalable, and adaptable framework.

    In this webinar, Zeus Kerravala of ZK Research, discusses how SD-WAN is transforming networking and enabling the adoption of Virtual Cloud Network to occur.
  • Quarterly Update: Disruptive Technologies
    Quarterly Update: Disruptive Technologies Johna Till Johnson, CEO & Founder, Nemertes Research Jul 25 2018 3:00 pm UTC 30 mins
    Blockchain. IoT. Quantum computing. AI. You've heard it all. Which technologies are truly disruptive, and will change the way enterprise technologists work in the next 3-5 years?

    Join Nemertes' CEO and Resident Futurist Johna Till Johnson for a quarterly update on disruptive technologies for 2019 and beyond.
  • Better Customer Engagement Through Integrated Collaboration Tools
    Better Customer Engagement Through Integrated Collaboration Tools Robin Gareiss, Nemertes Research Jul 26 2018 3:00 pm UTC 60 mins
    Join Nemertes Research President Robin Gareiss, and learn how organizations are leveraging their UCC capabilities to improve the customer engagement. During this data-backed webinar, we’ll cover the following:
    > The measurable business benefits of leveraging collaboration apps for customer engagement inc. real-life case studies.
    > How organizations architect and manage UCC solutions best practices.
    > The pitfalls of hybrid UCC deployments and how can you hedge against them
    > The key actions that will ensure the lowest operational costs
  • UCC Series [Ep.7]: Can You Stream Me Now? Streaming Video Across the Enterprise
    UCC Series [Ep.7]: Can You Stream Me Now? Streaming Video Across the Enterprise Irwin Lazar, VP & Service Director, Nemertes Research Jul 26 2018 3:00 pm UTC 60 mins
    While many organizations record meetings and stream live town-hall broadcasts, the growing availability of video cameras in PCs, laptops, and mobile devices is enabling anyone to create and share their own video, either on-demand or live. But how do companies enable video broadcasting while ensuring compliance with governance and security controls, and the ability to meet video's performance needs?

    Join us for this informative webinar in which we'll share:
    • The current state of enterprise video content management and content distribution deployments
    • How to implement a successful governance strategy for video assets
    • How to support video streaming for mobile users, those on virtual desktops, and across wireless networks
    • What vendors are highest rated by their customers

    We look forward to sharing this information with you!
  • The Technologies & Vendors Driving Customer Engagement
    The Technologies & Vendors Driving Customer Engagement Robin Gareiss, President & Founder, Nemertes Research Jul 31 2018 3:00 pm UTC 60 mins
    Hundreds of companies, both old and new, are providing technology designed to improve customer engagement, ultimately raising customer experience scores. Everything from contact center to CRM to user sentiment to in-app contextual communications to many more areas are part of the customer engagement movement.

    This webinar serves as a tutorial of technology categories and providers assisting in any customer interaction and analytics to evaluate success.
  • UCC Series [Ep. 8]: Will Digital Kill the Whiteboard Star?
    UCC Series [Ep. 8]: Will Digital Kill the Whiteboard Star? Irwin Lazar, VP & Service Director, Nemertes Research Aug 1 2018 3:00 pm UTC 60 mins
    Digital whiteboards offer the potential to modernize the last relic of non-electronic collaboration in the meeting room. But despite the wide variety of offerings, most organizations still struggle with building use cases, justifying deployment costs, and determining a deployment strategy. Using data from Nemertes 2018 Research Study: Visual Communications and Collaboration, this webinar will provide:

    • The current state of deployment of digital whiteboards
    • Acquisition and support strategies that correlate with success
    • Use cases for digital whiteboards
    • Integration strategies with existing unified communications and collaboration platforms
    • Digital whiteboard feature needs
    • Budgeting guidance for digital whiteboard purchases

    We look forward to sharing this information with you!
  • Unify WAN, LAN, and WLAN with Mist Systems and NSX SD-WAN by VeloCloud
    Unify WAN, LAN, and WLAN with Mist Systems and NSX SD-WAN by VeloCloud Jeff Aaron, VP of Marketing, MIST & Rachna Srivastava, Sr. Manager, Product Manager, VeloCloud, now part of VMware Aug 1 2018 5:00 pm UTC 60 mins
    The increasing WAN demands of branch offices, vast proliferation of devices, constant need for wireless network uptime, together with a desire to keep costs low has left IT with a simple charge – accomplish more with less. To address this, IT must shift from reactive to proactive, from network-centric to user-centric, and from manual to automated.

    Artificial intelligence (AI) has provided a clear path forward to solve for these challenges and deliver automation to the IT admin. Mist Systems has partnered with VeloCloud, now part of VMware to bring WLAN analytics, AI, and intelligent troubleshooting to NSX SD-WAN.

    Join us for a joint webinar where the experts from Mist and NSX SD-WAN showcase the power of LAN and WAN integration to give customers unprecedented visibility into their LAN and WAN environments—from the branch to the cloud, and everywhere in between.
  • Who Broke My Cloud?: Best Practices for SaaS Adoption
    Who Broke My Cloud?: Best Practices for SaaS Adoption Alex Henthorn-Iwane, VP Product Marketing, ThousandEyes Aug 1 2018 5:00 pm UTC 45 mins
    SaaS migration projects are often blindsided by network performance issues, due to the inherent unpredictability of the Internet as compared to legacy WAN services. In fact, Gartner predicts that 50% of Office 365 rollouts with global scope will suffer network performance problems through 2019.

    Join us for the first in a series of webinars on SaaS monitoring best practices. In this webinar, we’ll share insights from our extensive experiences with cloud migration projects:

    ●Why Internet unpredictability matters to your planning cycle
    ●Our best-practices lifecycle model for cloud migration
    ●How Network Intelligence helps ensure success in cloud migration projects
  • How to Build a True Conversational Messaging Platform
    How to Build a True Conversational Messaging Platform Abinash Tripathy, Helpshift; Dan Miller and Mitch Lieberman, Opus Research Aug 2 2018 5:00 pm UTC 45 mins
    Brands in every industry and geography feel an urgency to meet the conversational needs of their customers. Executives walk the fiscal tightrope between exceptional customer experiences and operational efficiency. Today’s contact center, as the communications hub for customers, is caught in the middle of the battle. Customers value fast, frictionless convenience; executives must invest accordingly.

    Join Opus Research Lead Analyst Dan Miller and Program Director Mitch Lieberman, with Abinash Tripathy, Chief Strategy Officer and Co-Founder from Helpshift, as they address the urgent topics that help brands and enterprises supercharge customer service experiences, including:

    * How digital messaging promotes operational excellence while meeting — and exceeding — customer needs
    * Strategic steps necessary to support top-line growth and in-depth customer engagement
    * How brands infuse intelligence, accuracy, and precision into company/customer conversations
    * How to leverage investments and resources to build the next generation of customer service and support
  • UCC Series [Ep. 9]: Finding the Most Affordable UCC Provider
    UCC Series [Ep. 9]: Finding the Most Affordable UCC Provider Robin Gareiss, President & Founder, Nemertes Research Aug 7 2018 3:00 pm UTC 60 mins
    The price you pay for your UCC subscription, software, servers, or licenses is only part (and often, a small part) of your overall costs for UCC. And there are differences depending on your selected architecture and vendor.

    Nemertes has researched what companies actually spend on UCC for 14 years now. In this webinar, we will share some of the key metrics you should consider when selecting a UCC provider—along with real-world data on what it costs to operate various providers. We will cover:

    • What are the differences in operational costs, by size of rollout, for select providers?
    • How do those costs change if you decide on a cloud vs. on-premise rollout?
    • What are the top 5 questions I should ask in my UCC RFP?

    We also will demonstrate Nemertes’ UCC Cost Analysis Tool, an interactive tool that uses Nemertes’ research data to deliver actual costs customized to your organization.
  • Why SD-WAN is the right prescription for Healthcare providers
    Why SD-WAN is the right prescription for Healthcare providers Bob Laliberte, Sr. Analyst & Practice Director, Enterprise Strategy Group Aug 7 2018 5:00 pm UTC 60 mins
    In this webinar we will cover how the demands to deliver higher quality of services, in less time and with lower costs to all locations in the network are pervasive in the healthcare industry. We will discuss how organizations are responding by deploying new applications (on-prem and cloud based), innovative technologies that require connectivity and the need for agility as organizations grow organically or inorganically.

    We will also discuss some of the challenges that often hold back this innovation and patient care when trying to connect to applications located in centralized data centers or cloud locations, especially from urgent care centers or satellite offices in rural locations.

    Lastly, we will review how SD-WAN solutions can provide requisite connectivity to unlock innovation, increase agility and productivity and improve customer care/experience to even the more remote locations. This will include sharing examples of organizations that have transitioned to SD-WAN solutions and achieved real benefits.
  • Office 365: Active Monitoring & Best Practices
    Office 365: Active Monitoring & Best Practices Ameet Naik, Technical Marketing Manager, ThousandEyes Aug 8 2018 5:00 pm UTC 45 mins
    Office 365 is a strategic SaaS application for many enterprises, yet many organizations get blindsided by network performance issues, due to the unpredictability of the Internet. In fact, Gartner predicts that through 2019, 50% of Office 365 deployments with global scope will suffer network performance problems.

    Join us for this webinar on Office 365 monitoring best practices using Network Intelligence from ThousandEyes. In this webinar, we’ll discuss:

    -Why you can’t think of Office 365 as a singular service when preparing for deployments
    -Monitoring best practices for readiness, deployment and operational phases of your Office 365 rollout
    -Real world case studies explained through a demo
  • Frost & Sullivan: Create a Connected Workplace with Cloud Video Conferencing
    Frost & Sullivan: Create a Connected Workplace with Cloud Video Conferencing Rajarshi Dhar, Industry Analyst Frost & Sullivan, Clayton Reed, SVP, Global Sales Lifesize Aug 9 2018 9:30 am UTC 45 mins
    Lifesize has been recognized with the 2018 Cloud Video Conferencing Vendor of the Year Award by global research and consulting organization Frost & Sullivan India. We are delighted to have Frost & Sullivan on this webinar giving an overview of industry trends on collaboration and video conferencing, outlining the benefits and value proposition of Cloud / SaaS model over legacy platform. In addition, they will highlight the process, research methodology, parameters and criteria for deciding the award winner. You will also learn about the 5 key benefits of the Lifesize solution, which organisations should consider, when choosing a collaboration vendor.
  • Top Drivers for SD-WAN Adoption
    Top Drivers for SD-WAN Adoption Scott Raynovich, Principal Analyst, Futuriom Aug 15 2018 5:00 pm UTC 60 mins
    Huge demand for cloud services means huge demand for wide area network (WAN) connectivity, security, and bandwidth. It has also changed enterprise network architectures and created new challenges for Chief Information Officers (CIOs) and IT managers in charge of building networks and purchasing bandwidth for their company. The need for fast, secure access to cloud applications, demand for services and app agility, and the desire to leverage Internet connectivity is boosting demand for software-defined WAN (SD-WAN), which has more flexibility and better economics than traditional WANs.

    Tune in as Futuriom Principal Analyst R. Scott Raynovich recaps the findings of its recent SD-WAN Growth Outlook, detailing what’s driving fast adoption for SD-WAN technologies.
  • Salesforce Monitoring Best Practices
    Salesforce Monitoring Best Practices Angelique Medina, Sr. Product Marketing Manager, ThousandEyes Aug 15 2018 6:00 pm UTC 45 mins
    Salesforce is a SaaS leader, powering Customer Service, Marketing and Sales for enterprises all over the globe. Yet too many organizations run into user experience issues due to external dependencies such as ISPs, DNS and secure web gateways impacting availability and performance. Without visibility into those dependencies, you’re operating blind and exposed to a large business continuity risk.

    Join us for our third webinar in our SaaS series where we’ll share:

    -How Salesforce service delivery works and monitoring best practices to de-risk adoption and ensure optimal performance
    -Real-world use cases where Network Intelligence uncovered the root cause of performance issues
    -Hands-on demonstrations of using ThousandEyes for Salesforce visibility
  • WebEx Performance Monitoring
    WebEx Performance Monitoring Archana Kesavan, Sr. Product Marketing Director Aug 22 2018 5:00 pm UTC 45 mins
    Many organizations have adopted Webex as the primary platform for communication and collaboration across both, internal and external teams. However, enterprises constantly run into VoIP performance issues with Webex and lack sufficient visibility to troubleshoot and ensure optimal user experience.

    Join us for a webinar where we’ll cover:
    -How Webex access works and monitoring best practices
    -Customer stories and real-world use cases on how to monitor Webex voice quality
    -Hands-on demo of using ThousandEyes for Webex visibility and delivering enhanced user experience
  • CX Series [Ep. 1]: How to Capitalize on Digital Customer Experience
    CX Series [Ep. 1]: How to Capitalize on Digital Customer Experience Robin Gareiss, President & Founder, Nemertes Research Aug 23 2018 3:00 pm UTC 60 mins
    Nemertes recently completed an extensive research project evaluating how companies are transforming their customer experience. In the first of a three-part webinar series, you'll learn:
    • How are companies organizing to transform CX?
    • Who runs the projects, and who is on the teams?
    • What is a typical budget for digital CX?
    • What technologies are crucial for success?
    • How do companies measure success?
    • Which vendors receive the highest scores from their customers?

    We look forward to sharing this information with you!
  • Maximising UC performance: Three perspectives from the front line
    Maximising UC performance: Three perspectives from the front line Martin Brooker, Martin Smith and Mark Rossell Aug 28 2018 8:30 am UTC 60 mins
    IR and IP Integration invite you to our joint webinar on June 14th at 9.30am where we discuss how we are proactively enabling three of our customers to identify, resolve and improve UC performance, network visibility and customer experience.

    You will find out:
    - How an international travel agency could quickly locate call quality issues in their network.
    - How a global insurance organisation that was able to prevent a major impact SQL service issue before it happened
    - How one of the UK’s leading utility company’s` has full performance visibility thanks to proactive alerting on critical IVR services ensuring service quality 24x7.

    We will also run a short demonstration highlighting how IR and IP Integration enable customers to streamline IT operations across audio/video web meetings and calls, on-premises, in the cloud, or as part of a hybrid environment.
  • Data solutions in the age of OTT. One size doesn’t fit all.
    Data solutions in the age of OTT. One size doesn’t fit all. Alok Shukla, VP Data Products, Airtel Global Business Aug 28 2018 9:00 am UTC 60 mins
    The fast proliferation of content, availability of affordable smartphones combined with deeper penetration of broadband services has led to an explosion in data consumption across India, making it one of the fastest growing internet destination in the world. This translates into the 2nd largest online market by 2021 with 600 mn+ users and an additional 400 mn users over the next 5 years. This exponential growth presents immense opportunities. Looking to tap internet led growth in India? Join Airtel talk about next generation data solutions with rise of OTTs, internet software, SaaS, content, media, DC, Cloud and ecommerce companies.
  • The Business of Connecting - WAN Economics: Carrier Rates and SD-WAN
    The Business of Connecting - WAN Economics: Carrier Rates and SD-WAN John Burke, CIO and Principal Research Analyst, Nemertes Research Aug 29 2018 3:00 pm UTC 60 mins
    The WAN is the central nervous system of the enterprise, and is in a period of massive change: integration of cloud resources into the IT service portfolio and migration of a significant portion of the enterprise’s work and data to the cloud; rapid increase in mobile devices as work platforms; expansion of Internet of Things deployments; and new WAN paradigms, especially SD-WAN. All of this puts renewed focus on the economics of wide-area networking: How much does it cost to connect a site to a WAN? What technologies are easiest, fastest, best performing? Which vendors provide the best technology, service, and value?

    The Nemertes 2018-19 WAN Economics Research study uncovers current data on:

    • Last-mile circuit costs
    • MPLS, Ethernet, 4G, and Internet service costs
    • Ratings for connectivity providers and ranking their ability to deliver, and deliver on time
    • SD-WAN platform costs – capital, implementation, operation
    • SD-WAN adoption and vendor ratings
    ...and more!

    We look forward to sharing this information with you.
  • CX Series [Ep. 2]: Customer Experience Metrics That Matter
    CX Series [Ep. 2]: Customer Experience Metrics That Matter Robin Gareiss, President & Founder, Nemertes Research Aug 30 2018 3:00 pm UTC 60 mins
    What makes a truly successful customer interaction? How does that one interaction escalate into an engaged customer with a positive overall customer experience? And more broadly speaking, how do companies evaluate their overall customer engagement strategies?

    Based on Nemertes' real-world data, we'll review the metrics companies use to evaluate customer success, why, and how much improvement they are seeing. We will cover:
    • Revenue increase (overall and digital)
    • CSAT, NPS and other rating changes
    • Cost reduction
    • Agent retention
    • Customer retention

    We look forward to sharing this information with you!