Service Management Insights - CA Technologies

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Educational Webcasts for Business & IT Professionals

The consumerization of IT, BYOD and changing service delivery models are driving organizations to really transforming their approach to Service Management. This is requiring a re-think of the IT front office, emphasizing self-service, improved collaboration and integrated and personalized offerings targeted to their specific audience, available across any device. At the same time, organizations continue to need to reduce costs and drive operational efficiency to free up resources to support innovation and growth initiatives.

Join us for one of our many insightful webcasts featuring customers, analysts, partners and evangelists as they talk about how you can transform your complex IT service portfolios into well-managed, optimized productivity solutions that make it easier for business users to get what they need, when they need it, while reducing operational cost and driving greater efficiency.

Some sessions will be approved for Personal Development Credits.

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Does IT as we know it even have a future? George Spalding of Pink Elephant & Rob Stroud of CA Technologies Technology disrupts business and re-invents itself almost by the minute, yet Service Managers fall back on tradition to support the brand new stuff.

Whether your organization is in the middle of your second ITIL implementation that is failing again or you are counting on DevOps to solve the problems of continuous innovation, or you are scrambling to control cybersecurity issues and mitigate data risk, it is abundantly clear the role of the service manager must change and change now.

This session lays out the current state of service management in today’s IT-powered businesses and explores the challenges we face as the business demands greater agility and more rapid-time-to-market from IT.

Failure to meet these challenges could have dire consequences.
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Jun 30 2015
60 mins
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