Matthew Burrows, Managing Director, BSMimpact
WHY automate? Automation can help cut costs, but it’s only worth automating to improve efficiency without reducing quality of service. Assuming automation is the HOW of the solution, WHAT are the outcomes and benefits needed, and WHICH processes should be automated.
During this presentation Matthew Burrows of BSMimpact will share his experience, giving practical and pragmatic guidance to all faced with the challenge of increasing operational efficiency.