Lance Neal, Lexmark & David Hayward, CA Technologies
The IT environment is no longer viewed as utility, but as the vehicle for delivering services that support new business models by speeding internal processes and directly interfacing with customers. But IT Operations is caught in the middle between Development, who constantly introduces new services into production, and the Lines of Business, who expect extreme reliability of those services.
This webcast gives you real-life role model of how an IT Operations team is transforming the way they monitor their enterprise, how they handle incidents and problems and, ultimately, how they show value to departments, lines of business, executives and customers.
See how Lexmark, known worldwide for its printer products, is currently undergoing a major transformation that will take it from a manufacturing and supply chain organization to a printing solutions and software provider. The ability to see the impact of an individual issue on critical processes is helping Lexmark improve services and even avoid incidents before they happen. In their own words, “The focus has shifted away from checking components in silos to ensuring that the end-to-end process works, which is helping improve service internally and to customers.”
Learn the elements and results of transformation:
• Comprehensive infrastructure and application monitoring
• Cross-domain (i.e., cross-silo) business service modeling, monitoring and impact analysis
• Improved Operations Levels 1 and 2 processes, incident and problem management