BrightTALK™
CUSTOMER AGREEMENT

(date of last revision: October 20 2015)

BrightTALK provides marketing solutions based on webinars and videos for professionals and their communities. BrightTALK has agreed to provide certain such services to Customer as set out in a Statement of Work, subject to the terms and conditions of this Agreement. BY ACCEPTING A STATEMENT OF WORK THAT REFERENCES THIS AGREEMENT, CUSTOMER AGREES TO THE TERMS OF THIS AGREEMENT.

1. SCOPE AND INTERPRETATION

This Customer Agreement (the "Agreement") governs all Services provided by BrightTALK to Customer. In the event of any inconsistency or conflict between a term in this Agreement and a term in a Statement of Work ("SOW"), the term in this Agreement shall take precedence, unless expressly stated otherwise in the relevant SOW. Terms beginning with capital letters used in this Agreement are defined in clause 14 and these shall apply both to this Agreement and to each SOW.

2. PERFORMANCE OF SERVICES

2.1 BrightTALK shall supply the Services specified in an SOW subject to the terms of this Agreement. BrightTALK shall not be obliged to supply any services that are not specified in an SOW. Each party will use reasonable endeavors to meet any deadlines specified in the relevant SOW but, unless expressly specified to the contrary, it shall not be a condition of any SOW that any deadline is met.

2.2 Customer's use of the Services may require Customer to complete a registration process which requires Customer to create a user name and password. Customer is responsible for maintaining the security of its password and identification and Customer agrees to accept all risks of unauthorized access to its account. In registering as a User, Customer accepts the terms and conditions of BrightTALK's Privacy Policy which can be viewed at https://www.brighttalk.com/pages/privacy-policy.

2.3 BrightTALK may provide Customer with an Audience Program if specified in an SOW. In the event Customer has not received the full Audience Program specified in the SOW, Customer will be entitled to a credit equal in value to the Audience Program shortfall ("the Credit"). Such Credit may be used to offset future charges for any BrightTALK services, including subsequent Audience Program packages (but is not redeemable for cash or retroactive application).

3. FEES AND PAYMENT TERMS

3.1 Customer will pay to BrightTALK the Fees specified in an SOW, and in clause 3.2, and on the payment terms set out therein. Unless otherwise specified in an SOW, BrightTALK will invoice annually in advance for recurring annual Fees, and payment is due within 30 days of the date of invoice. Unless otherwise specified, Fees set out in an SOW do not include any sales or other applicable taxes for the Services and Customer agrees to pay these, if applicable, to BrightTALK in addition to the Fees themselves.

3.2 There will be no Capacity Charge provided that the aggregate number of minutes of viewing by Users of any webcast (including video uploads) published as Customer Content during a 12-month period does not exceed the Capacity Limit (600,000 minutes/twelve months). Customer will pay the Capacity Charge for each minute of Customer Content viewed by Users above the Capacity Limit.

3.3 Any Services supplied by BrightTALK at the request of the Customer which are not specified in an SOW will be charged and/or invoiced at BrightTALK's then standard time and materials rate or at the rate specified in a then current SOW for substantially similar Services, if applicable.

3.4 BrightTALK may charge Customer for all reasonable travel time, travel, accommodations and subsistence expenses incurred in providing any Services that are pre-approved by Customer in writing. Where reasonable, all such expenses will be estimated in advance in the relevant SOW.

3.5 If Customer is late in paying any invoices, then BrightTALK may, if it wishes to do so, charge interest after the due date on all unpaid amounts. Interest will be charged at a rate of four percent (4%) per year above the Rate for the applicable time.

4. INTELLECTUAL PROPERTY RIGHTS AND LICENSES

4.1 Ownership Rights

Each party retains any and all right, title and interest in and to its website(s), Intellectual Property, Customer Content (in the case of Customer), the Services (in the case of BrightTALK), and all components thereof. Under no circumstances will this Agreement be construed as granting, by implication, estoppel or otherwise, a license to any Intellectual Property of either party or other property or components thereof other than as specifically granted in this Agreement.

4.2 License to BrightTALK Services

Subject to the terms and conditions herein, BrightTALK hereby grants Customer a limited, revocable, non-exclusive, non-transferable (except as provided for in section 13.1 herein), non-sublicensable, worldwide license to use the Services solely for the purposes described in an SOW. All rights not expressly granted to Customer are reserved by BrightTALK and its licensors. Except as expressly permitted by BrightTALK, Customer shall not: (a) license, sublicense, sell, resell, rent, transfer or assign, the Services in any way; (b) reverse engineer, decompile, modify, translate, disassemble (except to the extent that this restriction is expressly prohibited by law) or create derivative works based upon the Services or the underlying technology; (c) use any data mining, robots or similar data gathering or extraction methods or (d) use any of the Services other than for their intended purpose. This license shall terminate automatically upon termination or expiration of the associated SOW.

4.3 License to Customer Content

Customer hereby grants BrightTALK a non-transferable (except as provided for in section 13.1 herein), royalty-free, non-exclusive, worldwide license to perform such acts in connection with Customer Content as is necessary to provide the Services and as described in an applicable SOW. The foregoing license includes, without limitation, permission for BrightTALK to (a) aggregate, publicly display, distribute, modify (only upon Customer request), reproduce, and store Customer Content to provide the Services; (b) use Customer's name and Customer's webcast presenter's name, voice, likeness, persona and performance in connection with any Customer Content; (c) offer, provide open access to, distribute, and transmit Customer Content on or through brighttalk.com (or other website wholly-owned and/or operated by BrightTALK) and/or sub-domains thereof or via such technologies as are or may in the future be supported by BrightTALK; and (d) embed and display Customer Content on third party websites, as requested by Customer. Such license shall apply with respect to any form, media, or technology now known or later developed. For the avoidance of doubt, the parties expressly agree and acknowledge that the Services do not include taking title to any of Customer Content. This license shall terminate automatically when Customer Content is deleted from BrightTALK's production servers. Customer may request in writing that BrightTALK remove Customer Content from the BrightTALK production servers and BrightTALK agrees to remove such Customer Content within 15 business days.

4.4 License to Marks

Subject to the terms and conditions of this Agreement, Customer grants BrightTALK a non-transferable (except as provided in section 13.1 herein), non-exclusive, royalty-free right to reproduce and display Customer logos, trademarks, trade names and other similar identifying material or intellectual property (the "Marks") that Customer provides in any Customer Content to the extent necessary in connection with the Services. BrightTALK agrees not to alter the Marks or use the Marks apart from providing the Services as directed by Customer without Customer's written consent. This license and all sublicenses thereto shall terminate automatically when all Customer Content is deleted from BrightTALK's production servers.

5. REPRESENTATIONS AND WARRANTIES

5.1 Each party hereby represents and warrants to the other party that (a) it has all necessary authority to enter into and perform its obligations under this Agreement without the consent of a third party or breach of any contract or agreement with any third party, and (b) all persons performing any obligations hereunder have entered into all necessary agreements in order for it to comply with the terms and conditions of this Agreement.

5.2 BrightTALK represents and warrants that (a) the Services will be provided with reasonable care and skill and by means of appropriately qualified and skilled personnel in a professional and workmanlike manner; and (b) the Services will be free of material defects. In the event the Service has a material defect, Customer shall notify BrightTALK as soon as reasonably possible and give BrightTALK a reasonable time to remedy the problem, which BrightTALK shall use commercially reasonable endeavors to do.

5.3 Customer specifically represents and warrants that (a) any Customer Content and its distribution and/or publication, does not and shall not infringe or misappropriate any third party's rights, including without limitation any Intellectual Property Rights; (b) Customer has obtained all necessary rights in order to license the Customer Content as described herein, including rights in any stock images, for example, images owned by media companies such as Getty Images; and (c) any obligation to pay third party license fees as a result of distribution of Customer Content pursuant to this Agreement shall be Customer's sole obligation. BrightTALK does not make any warranties regarding the validity of the Customer Content. In the event that BrightTALK becomes aware that Customer Content has been provided by a person who is not a valid rights holder, BrightTALK may, at its discretion, take down such Customer Content and BrightTALK agrees to provide notice to Customer of such take-down.

5.4 BrightTALK reserves the right to take down any Customer Content if BrightTALK, in its sole reasonable discretion believes it is or may be directly or indirectly harmful to Users, to BrightTALK or its subsidiaries, affiliates or to other third parties, or for any conduct by Customer that violates this Agreement, any laws or regulations, and BrightTALK agrees to provide notice to Customer of such take-down.

6. TERM AND TERMINATION

6.1 This Agreement commences on the date it is accepted by Customer by the execution of an SOW, and shall continue in full force and effect until all SOWs executed in accordance with this Agreement have either expired or been terminated.

6.2 Unless stated otherwise in an SOW, each SOW has an initial term of twelve (12) months starting on the date of acceptance by both parties (the "Initial Term"). Upon expiration of the Initial Term and any subsequent term, each SOW will renew upon agreement by the parties or as otherwise provided for in an applicable SOW.

6.3 Either party may terminate this Agreement if (a) the other party breaches this Agreement and such breach is not cured within thirty (30) days of receipt of notice from the non-breaching party, or (b) the other party becomes insolvent, bankrupt, liquidated or is dissolved or ceases substantially all of it business.

6.4 Following termination, Customer Content published in connection with Sponsored Content will remain accessible to Users viewing the archived Sponsored Content unless Customer provides BrightTALK with a written request to remove the Customer Content from brighttalk.com, and BrightTALK shall remove such Customer Content from brighttalk.com within 15 business days of such written request.

7. CONFIDENTIALITY

7.1 BrightTALK will keep confidential any confidential information which Customer supplies to BrightTALK in connection with this Agreement or with an SOW and Customer agrees to do the same in relation to any confidential information which BrightTALK supplies to Customer. Subject to clause 7.4, confidential information will include SOWs, this Agreement, all information marked as being confidential and any other information which might reasonably be assumed to be confidential. BrightTALK may disclose confidential information to its own third party suppliers only if necessary and only for purposes related to an SOW and BrightTALK will use reasonable endeavors to ensure that any such third party suppliers maintain such information confidential.

7.2 The obligations as to confidentiality in this Agreement will not apply to any information which: (a) is available to the public other than because of any breach of this Agreement; (b) is, when it is supplied, already known to whomever it is disclosed to in circumstances in which they are not prevented from disclosing it to others; (c) is independently obtained by whomever it is disclosed to in circumstances in which they are not prevented from disclosing it to others; or (d) is required to be disclosed by law or by any court or tribunal with proper authority to order its disclosure (but only to the extent of such requirement of disclosure and provided the recipient prompt notice of the required disclosure to the disclosing party).

7.3 In the course of BrightTALK providing Services to Customer, it may be necessary for BrightTALK to have access to personal Customer Information about Customer's employees, clients, and vendors, belonging to or retained by Customer and for BrightTALK to process that Customer Information on behalf of Customer. For example, BrightTALK collects Customer Information upon registration to brighttalk.com, which may include an employee's name, email address, telephone number, job title, and the Company's name and credit card and billing information. In relation to any transfer and processing of Customer Information as referred to above, Customer will ensure that it is fully and lawfully entitled to transfer the relevant Customer Information to BrightTALK so as to allow BrightTALK to lawfully process the Customer Information in accordance with the relevant SOW on behalf of Customer. BrightTALK will process the Customer Information only in accordance with the terms of the relevant SOW and any instructions given by Customer from time to time and will take appropriate security measures in respect of Customer Information. BrightTALK will not share any Customer Information with third parties except: (a) BrightTALK may share Customer Information with its subsidiaries, affiliated companies or other trusted businesses or persons, acting under a confidentiality agreement, for the purpose of processing Customer Information on BrightTALK's behalf; (b) if required to do so to comply with any applicable law, regulation, legal process or enforceable government request; and (c) if the party concerned has given consent to BrightTALK to share Customer Information.

7.4 Notwithstanding any other part of this clause 7, BrightTALK shall be permitted to tell others about the Services it provides to Customer in general terms but without disclosing the commercial terms on which they were supplied including any fees.

8. INDEMNITY

8.1 Customer agrees to indemnify and hold BrightTALK and its officers, directors, shareholders and employees harmless from any claim, damages, loss or liabilities (including reasonable legal costs) (a) made by any third party due to or arising out of Customer Content published, transmitted or otherwise made available through the Services, (b) resulting from Customer's use of the Services which contravenes any law or regulation, including but not limited to data and privacy laws; and (c) arising from use of Personal Information as further set forth in clause 9 below.

8.2 BrightTALK shall indemnify and hold Customer, its officers, directors, shareholders and employees harmless from any claim, damages, loss or liabilities (including reasonable legal costs) suffered or incurred by Customer directly as a result of any claim that the BrightTALK technology used to provide the Service infringes the Intellectual Property Rights of any third party. For the avoidance of doubt, BrightTALK is not responsible for claims relating to the Customer Content. 

8.3 A party seeking to enforce an indemnity under this clause 8 will (a) give the indemnifying party prompt notice of the claim or action concerned; (b) provide reasonable co-operation with the indemnifying party in the defense and settlement of such claim or action, at the indemnifying party's request and expense; (c) give the indemnifying party sole authority to defend or settle the claim or action; and (d) use commercially reasonable endeavors to mitigate its losses incurred in connection with the claim or action.

9. USE OF PERSONAL INFORMATION BY CUSTOMER

Customer may be entitled to receive from BrightTALK certain Personal Information with respect to Users who have subscribed to Customer Content or Sponsored content and who have consented to the sharing of their Personal Information by accepting BrightTALK's Privacy Policy. Customer agrees that its collection, storage and use of such Personal Information must be in accordance with all applicable laws with any privacy policies Customer has published. Customer is responsible for providing complete and accurate information about its proposed uses of Personal Information to Users and for obtaining all necessary consents for those uses. Customer understands and agrees that BrightTALK is not responsible for the use of Personal Information by Customer.

10. DISCLAIMER OF WARRANTIES

EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, THE SERVICES PROVIDED BY BRIGHTTALK AND ANY CONTENT ON BRIGHTTALK.COM ARE PROVIDED "AS IS", WITH NO WARRANTIES WHATSOEVER. ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS, ARE EXPRESSLY DISCLAIMED BY BRIGHTTALK AND ITS LICENSORS TO THE FULLEST EXTENT PERMITTED BY LAW, AND BRIGHTTALK AND ITS LICENSORS MAKE NO REPRESENTATION, WARRANTY, OR GUARANTEE AS TO THE RELIABILTY, DATA STORAGE, QUALITY, SUITABILITY, TRUTH, ACCURACY, NONINFRINGEMENT OR COMPLETENESS OF THE SERVICES. BRIGHTTALK AND ITS LICENSORS DO NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICE WILL BE SECURE, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA, (B) THE SERVICE OR ANY CONTENT OR INFORMATION OBTAINED THROUGH THE SERVICE WILL MEET CUSTOMER REQUIREMENTS OR EXPECTATIONS, OR ANY ERRORS OR DEFECTS WILL BE CORRECTED, OR (D) THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

11. LIMITATION OF LIABILITY

IN NO EVENT WILL BRIGHTALK OR ITS LICENSORS BE LIABLE TO CUSTOMER FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, LIQUIDATED, SPECIAL, MORAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS, REVENUE, BUSINESS, VALUE, GOODWILL, ANTICIPATED SAVINGS, OR DATA, OR COST OF COVER ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF CUSTOMER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BRIGHTALK’S MAXIMUM AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE FEES PAID BY CUSTOMER HEREUNDER DURING THE 12-MONTH PERIOD BEFORE THE DATE THE EVENT GIVING RISE TO LIABILITY AROSE. THE LANGUAGE OF THIS SECTION SHALL REMAIN IN FORCE AND EFFECT BEYOND THE TERMINATION OR EXPIRATION OF THIS AGREEMENT.

In any jurisdiction that does not permit limitations of liability, the foregoing limitation may not apply.

12. CONTRACTING PARTIES, NOTICES, GOVERNING LAW AND JURISDICTION

The party that Customer is contracting with under this Agreement, to whom notices should be sent, the governing law of this Agreement and exclusive court jurisdiction to which both parties to this Agreement consent, depend on the location of the Customer as set forth below:

Customers located in:Are contracting under this Agreement with:Notices should be in writing. Delivered by hand or mail and addressed to:The governing law shall be:The courts having exclusive jurisdiction are located in:
The USA, Canada, a country in Central or South America, the Caribbean, Asia BrightTALK Inc, a Delaware corporation If to BrightTALK Inc.: 501 Folsom Street, 2nd Floor, San Francisco, CA 94105, USA
If to Customer: to the address provided in the relevant SOW
California, USA San Francisco County, California, USA
Europe, the Middle East or Africa BrightTALK Ltd, a UK Registered company If to BrightTALK Ltd: 16 St Martin's Le Grand, London, EC1A 4NA, UK; and If to Customer: to the address provided in the relevant SOW English England

13. GENERAL

13.1 Change of Control

Neither this Agreement nor any of the rights or obligations of either party may be assigned or transferred without the prior written consent of the other party, which shall not be unreasonably withheld, unless assigned to a successor in interest, or pursuant to a merger, corporate reorganization, or a sale or transfer of all or substantially all of said party's assets.

13.2 Entire Agreement

This Agreement and any SOW, addenda and amendments attached hereto set forth the entire agreement of the parties relating to the subject matter hereof and supersedes all prior and contemporaneous oral and written agreements and understandings with the respect to the same. No waiver or amendment of any term or condition of this Agreement shall be valid or binding on any party unless agreed to in writing by both parties. In the event Customer issues a purchase order, or other order confirmation, or any documentation, which contains terms or conditions contrary to this Agreement, the terms of this Agreement shall prevail and any such contradictory terms or conditions shall have no force or effect.

13.3 Insurance

Both parties shall have in place and shall maintain professional indemnity and other relevant insurance coverage at a level commensurate with its potential liabilities under and in connection with this Agreement.

13.4 Force Majeure

Neither party will be responsible for, except for Fees owed, any delay, interruption or other failure to perform under this Agreement due to acts of God or circumstances beyond the direct control of the responsible party but only for so long as such conditions persist, including without limitation Internet or third party service failures.

13.5 Severability

If any provision of this Agreement is illegal or unenforceable under applicable law, the remainder of the provision will be amended to achieve as closely as possible the effect of the original term and all other provisions of this Agreement will continue in full force and effect.

14. DEFINITION OF TERMS USED IN THIS AGREEMENT

In this Agreement, the following definitions shall apply:

(i) "Audience Program" means audience information received pursuant to an SOW whereby Customer shall receive information such as the name, job title, organization name, country, telephone number and email address, for a registrant to Sponsored Content who has opted to allow their details to be shared with Customer;

(ii) "BrightTALK" means either BrightTALK Ltd or BrightTALK Inc. according to which entity Customer is contracting with as set out in clause 12;

(iii) "brighttalk.com" means a website that is wholly-owned and/or operated by BrightTALK and/or sub-domains thereof;

(iv) "Capacity Limit" means 600,000 minutes per 12 month period for each purchased package, and for contracts of less than 12 months duration the Capacity Limit is adjusted downwards pro-rata;

(v) "Capacity Charge" means USD 0.01 per minute of viewing if Customer is contracting with BrightTALK Inc. and GBP 0.01 per minute of viewing if Customer is contacting with BrightTALK Ltd according to clause 12;

(vi) "Customer" means the individual, company or other legal entity that is accepting this Agreement, and any entity, which directly or indirectly controls, is controlled by, or is under common control with the Customer. "Control", for the purposes of this definition, means direct or indirect ownership of control of more than 50% of the voting interests of the subject entity;

(vii) "Customer Content" means all webcasts and other content that is published within a player served by the BrightTALK platform by or on behalf of Customer, or by or on behalf of a Customer's invited webcast presenter, including, without limitation, video, music, audio, photographs, images, text, any digital file, any live event and all Intellectual Property therein;

(viii) "Customer Information" means personal information about Customer's employees, contractors, clients and vendors;

(ix) "Fees" mean charges for the Services specified in an SOW, which are owed to BrightTALK;

(x) "Intellectual Property Rights" or "Intellectual Property" means patents, copyrights, trademarks, trade secrets, and other proprietary rights including the right of publicity and privacy rights, however such rights arise and under whatever law;

(xi) "Personal Information" means personal details of any User, including name, job title, organization name, country of residence, telephone number, email address, and details regarding User viewing habits as they relate to the Services.

(xii) "Rate" means Federal Funds Rate if Customer is contracting with BrightTALK Inc, and HSBC Base Rate if Customer is contracting with BrightTALK Ltd;

(xiii) "Services" means the services specified in a Statement of Work;

(xiv) "Sponsored Content" means a webcast or group of webcasts or other materials and content sponsored by Customer as set out in a Statement of Work;

(xv) "Statement of Work" means a proposal signed by both parties setting out the Services to be provided by BrightTALK;

(xvi) "User" means someone that has registered as a subscriber on the BrightTALK technology platform.

15. COPYRIGHT, COMPLAINTS, REPEAT INFRINGER

If Customer believes that anything on BrightTALK infringes on any copyright which it owns or controls, it may file a notification of such infringement with our Designated Agent as set forth below:

Notification of copyright infringement should be sent by mail, fax or email to:
Designated Agent: Paul Heald
Address: 501 Folsom Street, 2nd Floor, San Francisco, CA 94105, USA
Telephone Number: +1 415 625 1500, Fax Number: +1 415 625 1555
Email Address: copyright@brighttalk.com

In accordance with the Digital Millennium Copyright Act (DMCA), BrightTALK has adopted a policy of limiting access to brighttalk.com and/or terminating, in appropriate circumstances and at BrightTALK's sole discretion, Users or account holders who are deemed to be infringers.