Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date AI Regulation and the Contact Center Vince Lynch, CEO and Owen McGrath, Head of Sales, IV.AI What do Facebook, a COVID19 prediction model, and Bronx Honda all have in common? All three were specifically referenced in a recent FTC announcement ... 3 days ago | 19 mins What Are Your Calls Telling You? Insights from millions of global conversations. Barbara Dondiego, CEO Global conversations are evolving with voice emerging as a live, premium experience channel. In this webinar, we'll look back over the last three year... June 14, 2023 3:00pm The Machines Have Taken Over, Now What? Dan Smitley, Director of Strategy and Optimization, Call Design North America CCNG talks with member Dan Smitley around what we’re going to do once the bots take over the world. Dan is a WFM evangelist, public speaker, and indus... 2 weeks ago | 33 mins Member Town Hall - Retaining Your #1 Asset Through Leadership & Culture Kirstyn Sansom, President and CEO, Sansom Consulting CCNG member Kirstyn Sansom, President and CEO of Sansom Consulting, kicks off this Town Hall and facilitates a discussion on Retaining Your #1 Asset T... 2 weeks ago | 57 mins Planning, Processes, & Practices that Led to Cloud Success with Pitney Bowes April Del Angel-Potter, Pitney Bowes. Clara Eckel, Cyara. Migrating your contact center operations to the cloud is complicated. It can be extremely beneficial to hear from other organizations who've made this... June 15, 2023 2:00pm The Power of Voice: Why contact centers must prioritize Voice in a digital world Meg Ramsey, CPO; Jon Ross, VP Global Connectivity While reports suggest that omni channel communication is preferred and millennials+ are avoiding voice interactions, this doesn’t mean that voice as a... 3 weeks ago | 23 mins Sneak Peek Demo: Contact Center Platform Megan Evitts, Events Manager Want to see the AVOXI Platform in action for yourself? No problem. Watch this demo to discover how to improve your contact center performance and cus... 4 weeks ago | 8 mins Sneak Peek Demo: Global Communications Platform Megan Evitts, Events Manager Want to see AVOXI in action for yourself? No problem. Watch our 9-minute video for a brief look at our Enterprise-ready global communications platfor... 4 weeks ago | 10 mins The Two Pillars of Modern Contact Centers-Cloud & Conversational AI Cloud Expert, Andriy Zakharchenko and Senior Director of Digital and Chatbot Expert, Christoph Börner Moving contact centers to the cloud is a topic on the table in boardrooms around the world. One of the key benefits tipping the scales when deciding t... 3 weeks ago | 32 mins Validating the Economic Benefits of AWS Contact Center Intelligence Solutions Tony Palmer, Enterprise Strategy Group * Dustin Hubbard, Archway Software * Nicki Susman, Principal Financial Group All organizations have common challenges in their contact centers: long hold times, high operational costs associated with long resolution times, a la... 4 weeks ago | 29 mins Load more
