Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Simplifying RMM: Optimise Remote Working Bruce Dodworth, Sea Glass | Lewis Barnes, boxxe | Ranjeet Mani, GoTo RMM, or Remote Monitoring and Management, is fundamental when it comes to managing your IT infrastructure. From the ability to track and monitor the p... 20 hours ago | 42 mins IT Service Management Enterprise Strategy Group's Jon Brown, Senior Analyst and Christian Perry, Director of Syndicated Research Over the last decade, the role and scope of IT Service Management has changed. Cloud computing, operational acceleration, and the adoption of DevOps,... 2 days ago | 16 mins Building a best-in-class Service Management Ecosystem Ben Howell, Head of North America & Petteri Raatikainen, Director of Products, ONEiO To deliver best-in-class IT services you need best-in-class IT service management. To get there, every part of your ecosystem must be seamlessly conne... 1 week ago | 30 mins How Glen Dimplex delivered more value through their ITSM Sumit De, Lead Solution Engineer, Freshworks | Aaron Mclvor, Global IT Service Delivery Manager, Glen Dimplex IT and technology are expected to deliver more with less in today's fast-paced world. Prepare your IT and technology to compete fairly in this enviro... 1 week ago | 30 mins Employee Experience begins with Agent Experience Shiraz Hemani, Director of Sales North America, Invgate If we want happy, productive employees; we need to start with the people that support them. In the days of improving employee experience and maximizin... 1 week ago | 27 mins How a right-sized ITSM solution can accelerate time-to-value Jayraj Ravichandran, Principal - Solution Engineering, Freshworks Organizations drive digital transformation by focusing on elevating employee experience and scaling services across the enterprise efficiently. At the... 1 week ago | 27 mins Nexthink Infinity: Helping Teams, from problem solving to proactive optimization Katharine Dahl, Senior Product Marketing Manager & Jerome Barnes, Solution Consultant, Nexthink Nexthink Infinity: Helping IT Teams cost-efficiently transition from reactive problem solving to proactive optimization Nexthink Infinity is the prem... 1 week ago | 28 mins When IT & ITIL Meet: Driving Value From a Focus on Outcomes Sean Sebring, Solutions Architect, ITIL 4 MP & RJ Gazarek Principal Product Marketing Manager This webcast is part of our ongoing series “When ITIL & IT Teams Meet,” where we share our real-world experience of successful ITSM programs grounded ... 2 weeks ago | 33 mins Chain ReACTion – Password Resets: from Resets to Resolutions Hayden Hamilton, ReACT Product Specialist, ASPG Hayden's presentation on overcoming pain points caused by forgotten passwords and locked accounts will explore the complexities of modern systems and ... 1 week ago | 28 mins Best Practices in Call Management with TOPdesk Arianna Theofan, Consultant, TOPdesk What are Best Practices for Call Management in IT departments? We will learn some common pain points with clients, and how TOPdesk uses digital automa... 1 week ago | 24 mins Load more
