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How Testing Lessons From Software Development Cut Customer Support Costs By 100X

Shane Chagpar and David Frank of Kepner-Tregoe

Shift-left is a concept that emerged in the late 90’s with the goal - to catch software defects early and remediate them before the cost became high. ...

3 years ago 39 mins

Machine First SMO, Automate CSI, and ITSM in a DevOps World

Dale Shafer

Making DevOps work in a IT Service Management framework can be challenging. How can we Ensure people see the value in ITSM rather than see it as a bu...

6 years ago 57 mins

Lean and DevOps: All in the Family

Mike Orzen, President, Mike Orzen & Associates, Inc. Niels Loader, Partner & Principal Consultant an Quint Wellington Redwood

‘DevOps’ has become a magic word in IT. But what is DevOps, really? And what is its relationship to Lean IT and Agile? Two key experts who are further...

5 years ago 62 mins

Value Stream Mapping

Patrick Von Schlag, President, Deep Creek Center

Value Stream Mapping is a powerful technique introduced as part of LEAN practices which helps organizations to identify work bottlenecks, prioritize i...

4 years ago 64 mins

FUSION14 Highlight Reel

MetricNet

FUSION 15 is right around the corner! See the highlights from FUSION 14 in this reel. Learn more about the conference here: http://www.servicemanageme...

9 years ago 3 mins

ITIL 4 Benefits to itSMF

Ragu Mantatikar

Agenda 1. National itSMF and Local Highlights (Dawn Simmons Khan) 2. Introduction ITIL and ITIL4 (Ragu Mantatikar) a. ITIL4 Value System b. Element ...

4 years ago 91 mins

Cybersecurity, It’s Not Just for IT Anymore

Dave Hatter, Cyber Security Consultant, Intrust IT

Cyberattacks are increasing in frequency, sophistication and impact. Recent cybercrime statistics are eye-opening: The University of Maryland reporte...

4 years ago 62 mins

itSMF-CursoTools. 06. Debate sobre Tendencias en Herramientas Gestión TI

Luis Moran - itSMF

Debate con los ponentes del curso de tools, para tratar los temas de más actualidad sobre la automatización de procesos y herramientas ITSM. Temática...

7 years ago 61 mins

ITSMF Aamiaisseminaari maaliskuu 2017 - Tietosuoja

Jukka Läng

Maaliskuun seminaarin aiheenamme on ajankohtainen EU:n tietosuoja-asetus. Lähestymme aihetta liiketoiminnan tarpeiden näkökulmasta. Tällä kertaa tar...

7 years ago 137 mins

Centers for Disease Control Journey to ISO20K & ISO27K Certifications

Jim Landers and Joseph Ludwig

The Centers for Disease Control and Prevention achieved a milestone when its mid-tier data center in Atlanta earned its Service Management & Informati...

6 years ago 58 mins

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