Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date How a right-sized ITSM solution can accelerate time-to-value Jayraj Ravichandran, Principal - Solution Engineering, Freshworks Organizations drive digital transformation by focusing on elevating employee experience and scaling services across the enterprise efficiently. At the... 4 days ago | 27 mins HaloITSM – Self-service designed for users Paige Woolnough, Sales Manager, HaloITSM HaloITSM’s intuitive and customisable self-service portal is designed to enhance the user’s experience whilst alleviating the workload of IT. Out of t... 4 days ago | 26 mins Chain ReACTion – Password Resets: from Resets to Resolutions Hayden Hamilton, ReACT Product Specialist, ASPG Hayden's presentation on overcoming pain points caused by forgotten passwords and locked accounts will explore the complexities of modern systems and ... 4 days ago | 28 mins Building a best-in-class Service Management Ecosystem Ben Howell, Head of North America & Petteri Raatikainen, Director of Products, ONEiO To deliver best-in-class IT services you need best-in-class IT service management. To get there, every part of your ecosystem must be seamlessly conne... 4 days ago | 30 mins Best Practices in Call Management with TOPdesk Arianna Theofan, Consultant, TOPdesk What are Best Practices for Call Management in IT departments? We will learn some common pain points with clients, and how TOPdesk uses digital automa... 4 days ago | 24 mins Employee Experience begins with Agent Experience Shiraz Hemani, Director of Sales North America, Invgate If we want happy, productive employees; we need to start with the people that support them. In the days of improving employee experience and maximizin... 4 days ago | 27 mins Build a nimble service management strategy that delivers business resilience Sriram K S, Manager - Customer Success, ManageEngine Today, organizations confront challenges on several fronts, such as firefighting cybersecurity incidents, managing rapid changes to the IT infrastruct... 4 days ago | 33 mins Nexthink Infinity: Helping Teams, from problem solving to proactive optimization Katharine Dahl, Senior Product Marketing Manager & Jerome Barnes, Solution Consultant, Nexthink Nexthink Infinity: Helping IT Teams cost-efficiently transition from reactive problem solving to proactive optimization Nexthink Infinity is the prem... 4 days ago | 28 mins Hybrid Working - Maximising Your Use Of Technology In The Hybrid Era David Bullivant, Business Consultant, Sunrise Software and David Wright, Chief Value & Innovation Officer, SDI More than ever before, IT organisations are operating a hybrid working approach. In this session, David will talk about how you can maximise the techn... June 13, 2023 10:00am Our Customers, Maturity and Metrics Anthony Collings, Head of Service Desk, Experian In this video, Ant shares how he created improvement plans with targets, metrics and how maturity was improved using CMMI and Service Desk Certificati... 2 weeks ago | 24 mins Load more
