Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Centers for Disease Control Journey to ISO20K & ISO27K Certifications Jim Landers and Joseph Ludwig The Centers for Disease Control and Prevention achieved a milestone when its mid-tier data center in Atlanta earned its Service Management & Informati... 4 years ago | 58 mins Demystifying ISO 20000: What You Need To Know Kenneth Gonzalez, CSMP, Managing Partner, Engaged Consulting, Inc. In April 2011, the International Standards Organization (ISO) published the second edition of the ISO/IEC 20000 standard. The new edition includes fo... 10 years ago | 49 mins itSMF USA Arizona IG: IT Service Management and Governance Mart Rovers (President InterProm USA) with Moderator Mark Trubl (Manager, Service Support at US Foods) Successful IT Service Management adoptions benefit from good dose of IT Governance. Both ITIL and COBIT are well-known for their best practices regar... 10 years ago | 64 mins ISO/IEC 20000:2011–The new version: Alignment with ISO/IIEC 27001 Mart Rovers On April 15, the new version of the ISO/IEC 20000 was released. The itSMF USA ISO/IEC 20000 Special Interest Group will introduce the new version in ... 11 years ago | 60 mins ISO/IEC 20000 tavoitteena ja kehityksen karttana Jaakko Marin Moni kuvittelee ISO 20000:n raskaaksi ja byrokraattiseksi malliksi, joka harvoin soveltuu järkevään palvelunhallintaan. Myös liiketoimintakytkentä on ... 5 years ago | 55 mins Higher Ed SIG: Lessons Learned: ITIL Process Maturity Assessment in Higher Educa Jim Haustein of Cornell University and Reg Lo of Third Sky Attend this itSMF Higher Education Special Interest Group (SIG) webinar to hear Jim Haustein, Cornell Information Technology's Process Improvement Man... 10 years ago | 57 mins ISO/IEC 20000:2011 – The new version: An Overview Mart Rovers On April 15, the new version of the ISO/IEC 20000 was released. The itSMF USA ISO/IEC 20000 Special Interest Group will introduce the new version in ... 11 years ago | 47 mins Pittsburgh LIG: Metrics That Matter: Supporting IT Decision & Strategy at the Sr Randy A. Steinberg - Co-Principal at Migration Technologies Metrics That Matter – Supporting IT Decision & Strategy at the Senior Executive Level IT measurements are meaningless if they don’t provide executiv... 10 years ago | 57 mins Caso Práctico: La certificación ISO20000 de Telefónica en Argentina Marta Massaro, Gerente Service Management, Laura Rodriguez, Gerente Service Management, Telefonica Global Technology SA Arg En la ponencia se presentará el caso práctico de los servicios TI de Telefónica Global Technology en Argentina. Esta organización certificó todos sus ... 8 years ago | 49 mins ISO/IEC 20000:2011 – The new version: Alignment with ISO 9001 Mart Rovers On April 15, the new version of the ISO/IEC 20000 was released. The itSMF USA ISO/IEC 20000 Special Interest Group will introduce the new version in ... 11 years ago | 56 mins
