Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Executive Dialogues - How to Lead and Motivate a Weary Workforce Vicki Brackett, Author and Founder/Creator of Virtual Live Labs CCNG Member Vicki Brackett leads a conversation with senior leaders to discuss the issue of workforce motivation going into year two of the pandemic a... 2 weeks ago | 55 mins Executive Dialogues: Getting Started with AI in the Contact Center Vince Lynch, CEO, IV.AI Magnet members and senior leader guests join Lon Hendrickson for Executive Dialogues, a forum for you to explore strategies and ideas in a facilitated... 3 months ago | 49 mins Perspectives on Leadership with Tony Keesee, VPay Tony Keesee, VP Operations of VPay, a part of Optum Financial, and Lon Hendrickson, CCNG Magnet Program Perspectives On Leadership is an executive interview series from the CCNG Magnet Program. These one-on-one conversations with Contact Center Leaders e... 10 months ago | 19 mins The Impact of Remote and Hybrid on Workplace Transformation Tara Carcillo, Paul McKinlay, Nellie Hayat, Tracy Hawkins The office as we know it has been changed forever. As companies navigate what remote or hybrid means, they are quickly realizing that workspace is whe... 7 months ago | 62 mins A Playbook Ensuring Exceptional Service Delivery from a Hybrid Agent Workforce Matt Woody, Client First Center Director, First Financial Bank CCNG member Matt Woody, First Vice President, Client First Center Director at First Financial Bank, shares his journey in building a playbook to ensur... 6 months ago | 21 mins Remote Rule #1: People First! Kim Shepherd The Covid-19 pandemic instantly sent millions of employed Americans home to work. This new era of remote work has forever changed the mindset of the t... 7 months ago | 51 mins Work Streams Affected by Work at Home - Moving From Emergent to Best-in-Class Eric Berg, CEO, ContactCenterPro Consulting In 2020 we all had to move fast in order to ensure our customers received the level of service they needed. Now that things have leveled off, many co... 2 years ago | 24 mins How to Scale Up Home Working for Your Call Center Kate Brouse, NTI and Richard Kenny, Poly Richard Kenny from Poly and Kate Brouse from NTI discuss how organizations can scale up call center home working from the current BandAid approach int... 10 months ago | 80 mins Go to the Cloud: How Product Managers Can Lead a Cloud Transformation Stephanie Lewandowski Leading a digital transformation inevitably means considering the Cloud for your products. Cloud offers great flexibility, increased security, and mor... 8 months ago | 52 mins Cloud Based Solutions, the Contact Center and Future of AI Vince Lynch, CEO, IV.AI and Owen McGrath, Head of Sales, IV.AI David Hadobas of CCNG talks with Vince Lynch and Owen McGrath of IV.AI about the current state of AI in the contact center ... specifically if the tec... 11 months ago | 23 mins Load more
