Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date The Impact of Remote and Hybrid on Workplace Transformation Tara Carcillo, Paul McKinlay, Nellie Hayat, Tracy Hawkins The office as we know it has been changed forever. As companies navigate what remote or hybrid means, they are quickly realizing that workspace is whe... 7 months ago | 62 mins Video in the Call Center - Is the Picture Clear? Richard Kenny, Senior Product Marketing Manager, Contact Center, Poly Research firm Metrigy reports a 15.8% growth in 2021 in the use of video as a component of customer interactions, with significant increases in revenu... 11 months ago | 28 mins Remote Rule #1: People First! Kim Shepherd The Covid-19 pandemic instantly sent millions of employed Americans home to work. This new era of remote work has forever changed the mindset of the t... 7 months ago | 51 mins Go to the Cloud: How Product Managers Can Lead a Cloud Transformation Stephanie Lewandowski Leading a digital transformation inevitably means considering the Cloud for your products. Cloud offers great flexibility, increased security, and mor... 8 months ago | 52 mins The Conversational AI Journey: What to Expect from Start to Finish Gary Davis, SmartAction Understanding the work involved before and after you deploy a virtual agent makes all the difference between a poor customer experience and one that’s... 8 months ago | 39 mins How to Keep Employees Engaged and Connected in the New Normal of Remote Working Elena Valentine The way we conduct work has completely changed. Before the pandemic, remote working or a few work from home days were allowed for certain employees. N... 8 months ago | 41 mins Cloud Based Solutions, the Contact Center and Future of AI Vince Lynch, CEO, IV.AI and Owen McGrath, Head of Sales, IV.AI David Hadobas of CCNG talks with Vince Lynch and Owen McGrath of IV.AI about the current state of AI in the contact center ... specifically if the tec... 11 months ago | 23 mins Hiring and Retention Trends & Strategies for the Contact Center Industry Brandie Gatlin, Sr Dir CX; Tina Suthers, Sr Dir WFM; and Andrea Christian, Sr Consultant WFM, The Northridge Group The Northridge Group’s Tina Suthers, Brandie Gatlin and Andrea Christian host an informative discussion on current contact center trends, consideratio... 1 year ago | 25 mins CCNG Member Talk -- Stronger Through Adversity Joseph Michelli, Author Join us as CCNG President and CEO David Hadobas speaks with author Joseph Michelli regarding his new book "Stronger Through Adversity". COVID-19 has ... 2 years ago | 7 mins AI Regulation and the Contact Center Vince Lynch, CEO and Owen McGrath, Head of Sales, IV.AI What do Facebook, a COVID19 prediction model, and Bronx Honda all have in common? All three were specifically referenced in a recent FTC announcement ... 2 years ago | 19 mins Load more
