Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Customer Success Stories 2: Going Beyond NPS (EU) Jeannie Zaemes, Director of Growth Marketing at Alchemer Join Alchemer Training Specialist Mike Cronley for a discussion all about what happens after you collect NPS feedback: What to do with it, how to rout... 9 hours ago | 16 mins Customer Success Stories 2: Going Beyond NPS (APAC) Jeannie Zaemes, Director of Growth Marketing at Alchemer Join Alchemer Training Specialist Mike Cronley for a discussion all about what happens after you collect NPS feedback: What to do with it, how to rout... 17 hours ago | 16 mins Customer Success Stories 2: Going Beyond NPS Jeannie Zaemes, Director of Growth Marketing at Alchemer Join Alchemer Training Specialist Mike Cronley for a discussion all about what happens after you collect NPS feedback: What to do with it, how to rout... 1 day ago | 16 mins Do More with Less! Best Practices for QA Teams During Downturns Jonathon Wright - Chief EVG Officer, Autumn Ciliberto – CX & Account Director , Ethan Chung – Solutions Engineering Manager What do you do when your workload keeps increasing but your organisation is on cost savings mode? During Downturn periods, lots of companies tend to b... June 7, 2023 3:00pm Moving towards your ideal level of customer centricity: Roadmap to CX success Alan Pennington, Director | UK Sueno In today's competitive marketplace, customer experience has become a crucial factor in driving business success. Positive customer experiences not onl... 2 weeks ago | 45 mins CX priorities to generate customer lifetime value and business success Jermaine Edwards, Founder and Chief Growth Advisor | The Irreplaceable Advisory Group When you think of CX what comes to mind? If you’ve asked this question in your company you’re likely to get a hundred different responses. This is the... 2 weeks ago | 30 mins CX in 2023: 5 Key Priorities for Scaling Support Without Breaking the Bank Brogan Taylor, Vice President of Enterprise & Strategic Sales, Freshworks | Colin Crowley, CX Advisor Macroeconomic conditions and the induced change in customer behaviour make 2023 (yet another) a challenging year for businesses. However, this is also... June 21, 2023 5:00pm How brands boost loyalty and drive revenue with Glance for Salesforce Heather Nightingale Director, Product Marketing, and Natalie Tosh, Product Manager (Integrations) at Glance Technology is transforming brand interactions - but not human nature. Consumers expect memorable experiences with brands no matter how they interact ... 1 week ago | 18 mins From strategy to execution: Leaders’ guide to a winning CX initiative Matt Watkinson, CEO & Co-Founder | Methodical In recent years, optimising CX has become a major focus for businesses. Still, most of these initiatives fail to materialise into improvements that cu... 2 weeks ago | 36 mins Why CX Should Embrace AI Tom Martin, CEO, and David Butler, SVP Product & Strategy ChatGPT has shown us that we can expect more from software. At the same time, artificial intelligence (AI) has become a buzzword, promising to complet... 2 weeks ago | 36 mins Load more
