Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date How brands boost loyalty and drive revenue with Glance for Salesforce Heather Nightingale Director, Product Marketing, and Natalie Tosh, Product Manager (Integrations) at Glance Technology is transforming brand interactions - but not human nature. Consumers expect memorable experiences with brands no matter how they interact ... 1 week ago | 18 mins Do More with Less! Best Practices for QA Teams During Downturns Jonathon Wright - Chief EVG Officer, Autumn Ciliberto – CX & Account Director , Ethan Chung – Solutions Engineering Manager What do you do when your workload keeps increasing but your organisation is on cost savings mode? During Downturn periods, lots of companies tend to b... June 7, 2023 3:00pm Effortless digital transformation: Leading with process & technology KT Ellis, Senior IT Product Manager at Dutchie KT Ellis, Senior IT Product Manager at Dutchie, knows CX. They have 10+ years of experience implementing and optimizing customer experience processes ... 3 weeks ago | 29 mins Elevate customer experience AND lower cost Abhi Rele, Sr Director Outbound Product Management | Natasga Mayekar, Servicenow In today’s increasingly turbulent business environment, there are two paths to remaining competitive. One is to differentiate your business through se... 2 weeks ago | 38 mins 2023 State of the CDP: How Innovative Brands Deliver Value With A CDP Heidi Bullock, Jay Calavas, Phil Hollrah, and Matt Parisi, Tealium Wondering if a Customer Data Platform (CDP) is really worth the hype? Spoiler alert! Our 2023 State of the CDP survey reveals that it is – and by a l... 6 days ago | 39 mins How delivering empathy at scale transforms the bottom line Peter Dorrington, Chief Strategy Officer | Anthrolytics Ltd. The research is clear; when all other factors are roughly equal, empathy is the biggest driver of active loyalty. Customers who stay longer, buy more,... 2 weeks ago | 60 mins CX in 2023: 5 Key Priorities for Scaling Support Without Breaking the Bank Brogan Taylor, Vice President of Enterprise & Strategic Sales, Freshworks | Colin Crowley, CX Advisor Macroeconomic conditions and the induced change in customer behaviour make 2023 (yet another) a challenging year for businesses. However, this is also... June 21, 2023 5:00pm Future-Proof Your Business with CX Innovation Ryan Koonce (Mammoth Growth), Marylin Montoya (AB Tasty), Kaylan Nistala (Segment), Vijay Jayaram (Mixpanel) Join AB Tasty, Mammoth Growth, Twilio Segment, and Mixpanel for a panel discussion on driving growth for you organization by building innovative digit... 3 weeks ago | 30 mins The Two Pillars of Modern Contact Centers-Cloud & Conversational AI Cloud Expert, Andriy Zakharchenko and Senior Director of Digital and Chatbot Expert, Christoph Börner Moving contact centers to the cloud is a topic on the table in boardrooms around the world. One of the key benefits tipping the scales when deciding t... 3 weeks ago | 32 mins Product Experience Strategy: Key Components that Improve CX & Sales Tom Bennett, Senior Product Marketing Manager As economic conditions shift, brands are now competing more heavily for market share, customers’ attention, and conversions. Moreover, with informatio... June 14, 2023 6:00pm Load more
