Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date What are the key CX areas companies should be investing in this year and why? Maribel Lopez Founder & Principal Analyst Lopez Research and Laura Bassett VP, Product Marketing NICE In today’s uncertain business market, every company must increase their focus on retaining customers, regardless of size or industry. Companies need a... 2 months ago | 64 mins Empowering GitOps for Kubernetes: Secure Deployments with Argo CD and OPA Upkar Lidder, Senior Product Manager, Tenable Hybrid Cloud Security Core Principles How to build a hybrid-cloud security strategy that is effective, scalable and affordable. Argo CD empowers the ... 2 months ago | 15 mins The difference in customer experience - it’s the agent Dialpad and Playvox Customer expectations for support organizations continue to increase. The difference between a stellar experience and a poor outcome? The agent. So ho... 5 months ago | 31 mins Data Democratization: Understanding your data using AI Matt Smith, Aim Ltd It is known that data-led organisations are the most successful. And data-led organisations that allow their teams to access and query data to help in... June 22, 2023 9:00am Conversational Intelligence: Empowering Human and Virtual Agents Derek Top, Research Director; Scott Baker, Senior Analyst, Opus Research; Evan Macmillan, CEO & Co-Founder, Gridspace Successful implementations of conversational intelligence are driving incremental revenue, reducing servicing costs and improving customer experiences... 8 months ago | 51 mins Empowering Agents and Improving ROI for Telecoms Scott Baker Opus Research and Uniphore discuss how Conversational Intelligence improves agent productivity, customer experience, and ROI for Telecoms Agenda: * A... 1 year ago | 42 mins Why the Next Step in CX Transformation is Agent Empowerment IDC and Cognigy In this mid-digital age, a clear message has emerged: automation can only take us so far. For customer service, AI is the enabler of better experience... 11 months ago | 43 mins Empowering customer service agents with a simplified AI interface Jay Gupta and Dan Heynen, Talkdesk; Dan Neufer and Benia Gurrola, City Experiences anchored by Hornblower Speakers: -Jay Gupta, Product Marketing Director, Talkdesk -Dan Heynen, Enterprise Customer Success Manager, Talkdesk -Dan Neufer, Training Manager, C... 1 year ago | 18 mins Empowering Your Agents -- An Interview with Johannes Fischer Johannes Fischer and David Hadobas When your customers communicate with you via chat, phone call, etc., do they have to repeat information already provided when being routed to an agent... 5 years ago | 4 mins How to Integrate Cloud Security in CI/CD with Bitbucket and Fugue Aidan O'Connor, Senior Solutions Engineer, at Fugue In this session, Aidan O'Connor will focus specifically on performing security checks on Terraform IaC for AWS in Bitbucket Pipelines (an integrated C... 1 year ago | 44 mins Load more
