Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date WEM innovations help you to better engage agents with today's CX complexities Oru Mohiuddin, Senior Research Manager, IDC and Dana Shalev, Head of Product Marketing, NICE Traditional WEM capabilities are not enough to support the challenges of modern-day contact centers. Customer service is critical to business value, a... 1 week ago | 48 mins Turn Agents into Superstars Steve Morrell, Managing Director, ContactBabel Ltd and Juanita Coley, Executive Director, Solid Rock Consulting In today's competitive business landscape, providing exceptional customer service is no longer a nice-to-have but a must-have. To achieve this, organi... 1 week ago | 33 mins What are the key CX areas companies should be investing in this year and why? Maribel Lopez Founder & Principal Analyst Lopez Research and Laura Bassett VP, Product Marketing NICE In today’s uncertain business market, every company must increase their focus on retaining customers, regardless of size or industry. Companies need a... 1 week ago | 64 mins How Can I Tap Into AI's Potential in the Contact Center Beyond Chatbots? Jon Arnold, Principal, J Arnold & Associates and Lauren Maschio, Senior Manager, Product Marketing Team NICE While many contact centers are transforming to focus on customer experience, they’re not actually going far enough. They’re going in the right directi... 1 week ago | 51 mins How to increase customer engagement with self-service and Knowledge Management Keith Dawson, Vice President & Research Director, Ventana Research and Aaron Rice, General Manager, CXone Expert NICE Self-service is the front door to most customer journeys, with whatever channels customers choose. The best self-service flexibly engages with custome... 1 week ago | 55 mins Business Transformation with dataServe® and ChatGPT Matt Smith, Aim Ltd ChatGPT is game-changing... and so is dataServe®! In this webinar, Matt Smith, Product Owner and Designer of dataServe®, will introduce you to dataSer... May 4, 2023 9:00am How to lead contact centers with empathy for transformational CX Ben Devey, Director of Customer Experience at Ollie Digital transformation is no longer negotiable in contact centers. Outdated systems can negatively affect agent culture and productivity, ultimately i... April 6, 2023 8:00pm Staying Human in the Digital Age Diane Magers, Experience Catalysts; Paul Stevenson, Metcash; Desirree Madison-Biggs, Experience Catalysts Join us for a powerful and inspiring discussion of the incredible changes digital has, and will continue to make, on interactions that must meet and e... April 6, 2023 6:00pm Conversation with Aimee - dataServe®'s Virtual Agent Aim Ltd Bring Conversational Automation to your organisation and provide a self-service experience that engages, drives up adoption and frees up your service ... 1 week ago | 6 mins Deliver differentiated customer service experiences in the FSI industry Ricardo Pasto, Principal Analyst, Servicenow Customer expectations have never been higher while the uncertain economic is affecting businesses globally, especially in the competitive FSI space. I... 1 week ago | 54 mins Load more
