Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Accelerating Digital Transformation with AI Ramesh Dontha, Digital Transformation Pro and Guests 60% of senior leadership believe that Digital Transformation (DX) will be critical for business growth in 2022 (PWC). Given this, in what ways will AI... July 26, 2022 4:00pm Jumio + Okta: Keeping fraudsters out of the bank Sushan Shetty, - Sr Solutions Engineer, Jumio; Marcus Guan - Partner Solutions Engineer, Okta Join Jumio and Okta as they share Financial Services market trends and help onboard and digitally transform organizations with their secure identity a... July 14, 2022 6:00am 8 Trends Reshaping CX in 2022 and Beyond Claire Beatty - Senior Director of Thought Leadership at Genesys, and Ginger Conlon - Thought Leadership Director at Genesys A keen focus on customer — and employee — experience is the biggest differentiator organisations have today. Delivering these relevant and empathic ex... 2 months ago | 32 mins The State of CX: Consumer and business perspectives, gaps and opportunities Elcenora Martinez, Global VP of Digital, AI and Cloud Product Marketing at Genesys with Claire Beatty and Adrian Swinscoe Consumers’ ever-rising expectations include a first-contact resolution and fast response among their top service priorities. As customer experience (C... 3 months ago | 62 mins AI & the Economist: Using AI and data to drive customer engagement Join Phillip Cornell, Principal, Economist Impact at The Economist, and Charlie Godfrey, Sr. Director at Genesys AI is driving a revolution in customer experience – get in the fast lane Organisations globally are looking for ways to embed artificial intelligence... 3 months ago | 60 mins 8 Trends Reshaping CX in 2022 and Beyond Claire Beatty - Senior Director of Thought Leadership at Genesys, and Ginger Conlon - Thought Leadership Director at Genesys A keen focus on customer — and employee — experience is the biggest differentiator organisations have today. Delivering these relevant and empathic ex... 3 months ago | 32 mins Rethinking CX: Business Intelligence Solutions for the Retail Industry Gowri Selka, Data Analytics Strategist & Advisor at Volantsys Analytics Forrestor’s “The Future of Commerce Report: Retail Trends for 2022” reports that 50% of consumers purchase items because of personalization based on t... July 20, 2022 4:00pm AIoT: Innovation for Business Growth Ramesh Dontha, Digital Transformation Pro and Guests Separately, AI and IoT are continuing to transform the business world by improving productivity, automating processes and workflows and changing the w... September 27, 2022 4:00pm Improving Customer Experience with AI Ramesh Dontha, Digital Transformation Pro | Lance Moncrieffe, Cognizant | Michelle Martinez, Confidential Staying ahead of trends in the customer experience (CX) space is vitally important. It’s the difference between simply delivering the experience that ... June 28, 2022 4:00pm Planning for RPA: Industry trends, best practices and pitfalls to avoid Natalie Smolenski, Principal, Product Marketing, Hyland Organizations worldwide are shifting to remote work environments, operating under immense cost pressure and with fewer employees to run critical proce... June 28, 2022 4:00pm Load more
