Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Navigating the New Normal for Call Centers McIntosh & Associates and Kelly Zunker (Cyara) McIntosh & Associates, one of the leading call center consulting firms, joins Kelly Zunker from Cyara to explore ways to successfully navigate some of... 3 months ago | 54 mins Member Town Hall Darrius Jones - Exec VP, Chief Strategy Ofcr, and Interim CMO, Poly This virtual Town Hall video call is an open forum for all members to address current issues, challenges, and priorities, and to share success stories... 3 months ago | 60 mins What Your Contact Center Agents Need to be Successful Robin Gareiss, CEO and Principal Analyst, Metrigy; JP Dundas, Head of Global Contact Center Alliances, Poly Whether sales or service representatives, ensuring they have the right technology is crucial to their success. This is particularly true as the majori... 4 months ago | 54 mins CALA Homes' CTI empower agents to provide personalised customer experiences Allan Walker, CALA Homes | Marcelle Braithwaite, CloudShift | Ellie Barnett, Natterbox Learn how CALA Homes is leveraging the Salesforce Platform and AppExchange to digitally transform to offer a best in class customer experience. This s... 2 years ago | 22 mins Customer Experience Transformation Ep.1: Enabling Technologies for Agents Robin Gareiss, CEO and Principal Analyst, Metrigy Technology can improve agent performance exponentially. But with a wide range of options available, coupled with limited budgets, which technologies c... 10 months ago | 50 mins 60-Day Plan: Practical Upgrades for Your Remote Contact Center Roger Lee, VP Customer Success, Gridspace As a result of COVID-19, contact centers are grappling with new challenges related to a remote agent workforce: agent absenteeism, long hold times, po... 3 years ago | 52 mins CCaaS from Home: Experience from Home Ed Winfield, Curtis Mills, Craig Miller, Andrew Casson Delivering a seamless customer experience gives your organization a competitive advantage now and into the future. In this webinar, we explore how cu... 2 years ago | 44 mins Working & Learning from Home Amazon Web Services (AWS) With people in many cities and countries now being asked to work or learn from home, organizations are increasingly looking for options to make that w... 3 years ago | 44 mins CCNG Member Talk - U-Haul Implements Changes to its Work From Home Program Jamie Lee, VP Contact Center Operations, U-Haul During this discussion with Jamie Lee, VP Contact Center Operations for U-Haul, Jamie shares the changes and adjustments U-Haul had to make to its con... 2 years ago | 15 mins Why Contact Centre solutions can help SME’s compete more effectively Steve Pels, Contact Centre Action, Hannah Lidster, Sydney FC and Dobek Bociarski, GoTo Hybrid and remote work models can lead to greater productivity but can also result in complexities for businesses, especially when it comes to interac... 5 months ago | 56 mins Load more
