Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date 2022 Customer Support Trends: An EMEA perspective Adrian Swinscoe, CX Consultant at RARE | Ruth O'Brien Senior Manager, Customer Support at Intercom & more In our 2022 Customer Support Trends Report, we asked 1200+ customer support leaders what’s working for them—and what’s not. Join Ruth O’Brien, Senior... 3 months ago | 56 mins Delivering Better Human Support Antoinette Taaffe, Senior Field Marketing Manager, Intercom | Shannon Johnson, Director of Customer Support, Sprout Social Over the course of three webinars, we've brought together customer support leaders to find out how they’ve set up each stage of the Conversational Sup... 1 day ago | 40 mins Découvrez comment Qonto a intégré Intercom à sa stratégie de support client Grace Romanet Operations Manager at Qonto | Julien Beck Relationship Manager at Intercom Qonto, une solution de gestion financière tout-en-un, a pour mission de simplifier la façon dont les entreprises gèrent leurs finances. Ayant précédem... 2 months ago | 35 mins How to Build a Support Automation Framework Mariam Yehia, Intercom | Carlos Gerber, Customer Success Lead, Demodesk | Verena Kuhn, Head of Community Support, Pitch Today, support teams are navigating an increasingly demanding support landscape. Automation supercharges support, empowering teams to provide personal... September 7, 2022 9:00am How to ask your customers great questions and gather actionable feedback Alan Mc Glinchey Startup Partnership Manager, Intercom | Sarah Cunningham-Scharf Head of Customer Success, Great Question Everyone agrees customer feedback is critical to shaping your startups’ offering, design, and future roadmap. Engaging your customers and understandi... 1 month ago | 29 mins Leveraging social media to grow engagement with your customers Alan Mc Glinchey Startup Partnership Manager, Intercom | Aneto Okonkwo, Co-Founder & CEO of Chatdesk Engaging with customers on social media has become part of small and large companies’ core customer service strategies to drive sales and retain custo... 3 weeks ago | 32 mins Setting Up Self-Serve Support Antoinette Taaffe, Senior Field Marketing Manager, Intercom | Justin Nuzum, Vice President of Support & Services, Pendo Over the course of three webinars, we’re bringing together customer support leaders to find out how they’ve implemented each stage of the conversation... 2 weeks ago | 46 mins Why conversational support is now a Must-Have Jasmine Jaume, Intercom | Ryan Steinberg, Intercom | Kate Leggett, Forrester Forrester Consulting recently surveyed global support leaders to see how customer support is changing. They found that personalized, messenger-based s... August 23, 2022 9:00am Disruption of Work: Hear how Slack & Atlassian CEOs are navigating leadership Stewart Butterfield CEO & Co-founder, Slack & Mike Cannon-Brokes CEO & Co-founder, Atlassian By now it’s no secret that the way we work will likely never return to pre-pandemic norms. But even though many of us are well established into remote... 2 weeks ago | 60 mins An Inside Look of Using JSM for Enterprise Service Management Mike Faster - Host - Coyote Creek President; Team from Box; Team from QAD; Atlassian Engineer; and Refined App Engineer Today’s enterprise service teams face a growing demand to enable better service delivery for business teams such as Human Resources (HR), Legal, Facil... 5 months ago | 75 mins Load more
