Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Delivering Better Human Support Antoinette Taaffe, Senior Field Marketing Manager, Intercom | Shannon Johnson, Director of Customer Support, Sprout Social Over the course of three webinars, we've brought together customer support leaders to find out how they’ve set up each stage of the Conversational Sup... August 17, 2022 9:00am Why testing is critical to delivering quality analytical and operational data Michele Goetz, VP and Principal Analyst at Forrester Join Tricentis and distinguished guest speaker Michele Goetz, VP and Principal Analyst at Forrester, to learn why automated testing should be a key el... 2 weeks ago | 31 mins How to Build a Support Automation Framework Mariam Yehia, Intercom | Carlos Gerber, Customer Success Lead, Demodesk | Verena Kuhn, Head of Community Support, Pitch Today, support teams are navigating an increasingly demanding support landscape. Automation supercharges support, empowering teams to provide personal... September 7, 2022 9:00am Hyperautomation for Business Workflows Ramesh Dontha, Digital Transformation Pro and Guests Hyperautomation is a business-driven approach to rapidly automating IT and business processes, based on individual businesses needs and wants. Leverag... August 30, 2022 4:00pm How Livestorm keeps a 95% CSAT score with automation Immacolata Baettig, Senior Account Executive, Intercom | Elif Koral, Head of Customer Experience, Livestorm Livestorm was growing fast—and their support team couldn’t keep up. There wasn’t enough time in the day to deliver the personal support their customer... September 13, 2022 9:00am Accelerate Pipeline with the Fastest Path to Revenue Mariana Prado Cogan, CMO at People.ai Revenue leaders are all facing the same challenge right now: pressure to deliver more revenue with fewer resources. And with more than half of the buy... 4 weeks ago | 29 mins The MQL is Dead: Why and How to Focus on Buying Groups Terry Flaherty, Principal Analyst (Forrester) Historically, classic demand gen approaches, like marketing qualified leads (MQLS) and BANT (Budget, Authority, Need, Timing) have been at the center ... September 29, 2022 1:00pm CDPs Power the Journey That Drives Demand Marianne S. Hewitt, Marketing Strategy and Technology Leader, The Growth Strategy Group High growth businesses utilize data more effectively than their slower growth competitors (Deloitte). With most customer journeys online, personali... 3 months ago | 39 mins The Hybrid Cloud: How to Optimize your Cloud Journey Rob Strechay, ESG; Stu Miniman, Red Hat; Shawn D'Souza, IBM Organizations are quickly realizing that hybrid cloud is the new normal, but they are often relying on architectures that were built years ago and are... 8 hours ago | 52 mins Customer Loyalty & Retention: Turning Crises into Connections Arun Kumar, Infobip | Reid Morgan, Revenue Automation | Talal Khan, Revenue Automation Increasing retention by just 5% could lead to a 25% or more increase in profits, according to a report by Bain & Company, Prescription for Cutting Cos... August 17, 2022 3:00pm Load more
