Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Build a Better Webinar: Storytelling & Scripting Steven Madeja, Senior Producer, Creative Accounts (TechTarget) The best webinars tell a clear and concise story that captures an audience’s attention. You may be a seasoned presenter, but do you use the elements o... 6 days ago | 53 mins WEM innovations help you to better engage agents with today's CX complexities Oru Mohiuddin, Senior Research Manager, IDC and Dana Shalev, Head of Product Marketing, NICE Traditional WEM capabilities are not enough to support the challenges of modern-day contact centers. Customer service is critical to business value, a... 7 days ago | 48 mins Three low-code ways to navigate cost and risk in economic uncertainty Steven Jefferson, senior advisory solution consultant, ServiceNow | Todd Zambrovitz, product marketing director, ServiceNow Retrenchment. Cost-cutting. These are common enterprise reactions to economic uncertainty. But they do not offer a competitive edge when the recovery ... 3 days ago | 60 mins What are the key CX areas companies should be investing in this year and why? Maribel Lopez Founder & Principal Analyst Lopez Research and Laura Bassett VP, Product Marketing NICE In today’s uncertain business market, every company must increase their focus on retaining customers, regardless of size or industry. Companies need a... 7 days ago | 64 mins How Can I Tap Into AI's Potential in the Contact Center Beyond Chatbots? Jon Arnold, Principal, J Arnold & Associates and Lauren Maschio, Senior Manager, Product Marketing Team NICE While many contact centers are transforming to focus on customer experience, they’re not actually going far enough. They’re going in the right directi... 7 days ago | 51 mins Build a Better Webinar: Pre-Recording Segments Kate Jacobsen, Manager, Marketing Programs (TechTarget) Webinars enable you to reach a wide audience, build thought leadership, and deliver content in engaging ways. Creating a pre-recorded version of a web... May 25, 2023 3:00pm Build a Better Webinar: Coaching Speakers MB Welch, Producer (BrightTALK) Nobody likes to attend a dull webinar. Regardless of how exceptional your content is, if your presenter is boring or lacks confidence when conveying h... 3 months ago | 46 mins Enabling the Enterprise with Private Wireless and Edge Computing Solutions Bob Laliberte, Principal Analyst (ESG); Ken Byrnes, Global Head, Telecom Line of Business (Dell Technologies) Across industries and use cases business leaders are poised to deliver enhanced and new experiences by implementing private wireless and edge computin... April 19, 2023 2:00pm 2023 UAF Summit: How I Stumbled Across A Domain Overlay & Why It’s Useful Richard Wise (Georgia Tech Research Institute) Michael Shearin, Senior Research Engineer (Georgia Tech Research Institute) https://www.linkedin.com/in/mike-shearin-5456613/ Richard Wise, Senior Res... 2 hours ago | 31 mins Foundation & Litera Create Peter Busse, Product Manager for Drafting, Max Polinski, Product Manager for Foundation, and Sherry Kappel, Litera Evangelist The Foundation platform centralizes your firm’s data and provides you with quick and easy access to complete profiles of your clients, matters, and la... March 30, 2023 2:00am Load more
