Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Sustainable ITSM: How to minimise cost and risk with a "digital first" strategy David Southern, CIO of WWF UK and Mark Smalley, Ambassador, ASL BiSL Foundation No pandas will be harmed during this webinar. The World Wildlife Fund for Nature has a mission to "build a future in which humans live in harmony wit... 8 years ago | 46 mins The ASL ® and BiSL ® take on Change, Configuration and Release Management Mark Smalley, IT Management Consultant This webinar offers the ITSM practitioner insight into how not only their Application Management co-workers but also their business counterparts appro... 8 years ago | 47 mins Full Product Ownership Mark Smalley, The IT Paradigmologist and Arie van Bennekum, Agile in the Core The concept of the Product Owner who represents the business’ interests in Agile/Scrum software development activities seems like a such good idea but... 6 years ago | 46 mins An IT business model to normalize IT Mike Fulton, President Americas Division, CC and C Solutions and Mark Smalley, The IT Paradigmologist, ASL BiSL Foundation IT people always seem to have regarded themselves as ‘special’, feeling entitled to exclusion from regular business practices, norms and maybe even et... 6 years ago | 49 mins How to Take the BS Out of BSM Mark Smalley, Director, ASL BiSL Foundation In this engaging and interactive webcast, in which you’ll also learn what the other participants think about business service management, the IT parad... 11 years ago | 49 mins This is the dawning of the age of IT enlightenment Mark Smalley, The IT Paradigmologist & Lotta Croiset van Uchelen, Schuberg Philis What’s wrong with this picture? We think in terms of rigid processes because we’ve been taught that they give us more predictability. We focus on IT s... 6 years ago | 39 mins My IT improvement mantra - effective, efficient and energizing Mark Smalley, The IT Paradigmologist One of the most satisfying parts of my work as an IT management consultant is helping IT departments improve how they work. This is usually related to... 6 years ago | 46 mins Kill DevOps Mark Smalley, The IT Paradigmologist The title ‘Kill DevOps’ refers to an ancient Zen saying about a monk’s journey towards enlightenment and awakening. If you think that you’ve found it,... 6 years ago | 48 mins Thinking out of the IT box Mark Smalley with special guests Aale Roos, Robina Chatham and Paul Wilkinson This presentation explores the responsibilities on the business side of the demand-supply chain, offering guidance to IT Service Consumers as to how t... 10 years ago | 62 mins ITSM in 2013 and Beyond: Everything You Need to Know in 55 Minutes Stephen Mann, Forrester; James Finister, Tata Consultancy; Mark Smalley, ASL BiSL Foundation; Chris Dancy, ServiceSphere The IT service management world is awash with change. Not only are the IT and business landscapes changing rapidly but so is how we deliver IT (and bu... 9 years ago | 56 mins
