Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date 360 Degree View of a Customer with Deloitte and ForgeRock Rajoo Nagar - Director, Product Marketing at Forgerock; Chad Veldhuizen, VP Solution Delivery, CIAM at Deloitte Let’s face it, today’s digital world is an incredibly crowded marketplace. Businesses must compete fiercely to capture the attention of customers and ... March 29, 2023 5:00pm Understanding Bots: Protecting your Customer Experience… and Bottom Line Susan McReynolds, Akamai | Christine Ross, Akamai | Tony Lauro, Akamai | David Senecal, Akamai Maintaining and deepening customer trust is imperative, especially in a post-pandemic world where brand loyalty is up for grabs. With the unprecedente... March 30, 2023 4:00pm Customer Loyalty: Protecting the Client-side Experience Susan McReynolds, Akamai | Christine Ross, Akamai | Emily Lyons, Akamai Attracting customers to your website is only half the battle; Keeping them there is what matters most. That’s why creating and maintaining a seamless ... 2 weeks ago | 35 mins 4 Steps to Journey Optimization in an Uncertain Economy Carolyn Pollock, CMO, Tailored Brands • Ryan Williams, VP, Digital, FULLBEAUTY Brands • Amy Madonia MAC Cosmetics E-commerce has never been so competitive until now. With a looming recession and retailers revisiting their digital transformation efforts, the time i... April 5, 2023 12:00pm State of Marketing Report: 6 Trends to Drive Efficient Growth in 2023 Sridhar Hariharasubramanian, Salesforce India | Deepa Krishnan, Tata Starbucks Pvt. Ltd. Salesforce Research surveyed 6,000 marketing leaders around the world, including from India, to learn the trends and challenges shaping the marketing ... 7 days ago | 61 mins Be a customer loyalty generator: Meet customers inside your mobile apps Jill Newberg, VP of Product Marketing at Glance, and Scott Baker, Director of Product Management at Glance Join our upcoming webinar to learn how you can power omnichannel Guided CX across web and mobile with Glance Mobile App Share. Major brands worldwide... April 12, 2023 3:00pm Become a customer loyalty generator series: Make every interaction count Jill Newberg, Vice President, Product Marketing, Glance Networks and Ron Scott, Sr. Product Manager, Glance Networks Digital self-service on your website or in your app works great for your customers … until it doesn’t. When customers need personal assistance in digi... 4 weeks ago | 29 mins How to lead contact centers with empathy for transformational CX Ben Devey, Director of Customer Experience at Ollie Digital transformation is no longer negotiable in contact centers. Outdated systems can negatively affect agent culture and productivity, ultimately i... April 6, 2023 8:00pm Deep Dive into Personalization Becca Gage, Angie Weyman, Jordan Sawyer and Chris Berg all from Litmus 80% of customers are more likely to purchase from a brand that provides personalized experiences. Truly personalized emails engage subscribers, boost ... April 6, 2023 5:00pm The 3 Pillars of Trust: Building a Multi-Faceted Data Privacy Strategy Phil Hollrah, VP of Product Marketing, Tealium | Sav Khetan, Product Consultant, Tealium Privacy is neither a buzzword nor should it be treated as such. That's why it's crucial to have data privacy compliance practices baked into your cus... 3 weeks ago | 35 mins Load more
