Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date How to Protect Your Digital Business Rafe Pilling, Senior Security Researcher, Counter Threat Unit; Emma Jones, Proactive Incident Response Consultant How to Protect Your Digital Business: 3 Top Success Factors to Securing Your Digital Workforce Watch our webinar to discover the impact digital trans... 2 weeks ago | 64 mins Providing Pro-active Support Antoinette Taaffe, Intercom | Melissa Henley, Laserfiche Over the course of three webinars, we’re bringing together customer support leaders to find out how they’ve set up each stage of the Conversational Su... August 10, 2022 10:00am The Hybrid Cloud: How to Optimize your Cloud Journey Rob Strechay, ESG; Stu Miniman, Red Hat; Shawn D'Souza, IBM Organizations are quickly realizing that hybrid cloud is the new normal, but they are often relying on architectures that were built years ago and are... August 11, 2022 3:00pm Setting Up Self-Serve Support Antoinette Taaffe, Senior Field Marketing Manager, Intercom | Justin Nuzum, Vice President of Support & Services, Pendo Over the course of three webinars, we’re bringing together customer support leaders to find out how they’ve implemented each stage of the conversation... 5 days ago | 46 mins Achieving Intelligence at the Edge Panel Experts The concept of the intelligent edge, one that seamlessly merges machine learning with edge devices and mesh networks, providing real-time analytics an... August 10, 2022 3:00pm How to ask your customers great questions and gather actionable feedback Alan Mc Glinchey Startup Partnership Manager, Intercom | Sarah Cunningham-Scharf Head of Customer Success, Great Question Everyone agrees customer feedback is critical to shaping your startups’ offering, design, and future roadmap. Engaging your customers and understandi... 1 month ago | 29 mins How to Build a Support Automation Framework Mariam Yehia, Intercom | Carlos Gerber, Customer Success Lead, Demodesk | Verena Kuhn, Head of Community Support, Pitch Today, support teams are navigating an increasingly demanding support landscape. Automation supercharges support, empowering teams to provide personal... September 7, 2022 9:00am 2022 CS Benchmark: How support quality impacts businesses Declan Ivory, VP of Customer Support, Intercom | Martin Kõiva, Founder & CEO, Klaus | Macrina Sheridan, Aircall Last year, Intercom, Klaus, and Support Driven published the first-ever customer service quality benchmark report with a goal of uncovering what good ... 2 months ago | 52 mins Data Hub: Strategies for Effective Convergence of Data Management and Governance Kevin Petrie, VP of Research at Eckerson Group; Matt Dahlman, VP Customer Success at Semarchy The data hub enables business managers and BI analysts to take a more hands-on role in data management and data governance. They use the data hub to i... August 9, 2022 5:00pm Leading Institutional Change with People, Process, and Technology Heather Taynor, VP for Student and Customer Success, Watermark and Margaret Meyer, Sr. Director Client Services, Watermark Your institution exists to serve students, and you do, too. You know that improving retention, fostering a data-first mindset across campus, or even s... August 9, 2022 6:00pm Load more
