Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date 2022 Customer Support Trends: An EMEA perspective Adrian Swinscoe, CX Consultant at RARE | Ruth O'Brien Senior Manager, Customer Support at Intercom & more In our 2022 Customer Support Trends Report, we asked 1200+ customer support leaders what’s working for them—and what’s not. Join Ruth O’Brien, Senior... 6 hours ago | 56 mins Key Findings from 2022 Data Threat Report - Global Edition Eric Hanselman, Principal Research Analyst, 451 Research; Justin Lam, Research Analyst, 451 Research As the pandemic continues to affect both business and personal lives, expectations of a ‘return’ to pre-pandemic conditions have faded from most plans... 22 hours ago | 58 mins Specialized ITSM for Hybrid Work & Global Teams II: Managing Cloud-Native Apps Francesco Altomare, Regional Sales Manager S. Europe at GlobalDots & Ovidio Maiuri, Chief Digital Officer at Challenger Stone ITSM solutions to manage the productivity, security and compliance of today's work, workforces and workplaces - PART 2 Join us to learn about the cha... 1 day ago | 77 mins Leveraging Insights from Edge Analytics Ramesh Dontha, DX Pro | Laura Guilbert, Wisetack | Jérémie Farret, Mind in a Box | Alok Aggarwal, Scry Analytics The ability to analyse data as it’s generated, in real time, and improve the scalability of this data, are just some of the benefits of edge analytics... May 24, 2022 4:00pm Securing Chaos: Data-Driven Workload Protection for Today’s Cloud Challenges Steven Puddephatt, Senior Solutions Engineer at GlobalDots Securing today's complex public cloud environments is really a data problem. While Cloud Workload Protection has greatly evolved over the last few yea... May 25, 2022 9:00am Ransomware Trends: The Evolution of Threat Mike McLellan, Director of Intelligence, Marcelle Lee, Senior Security Researcher, Keith Jarvis, Senior Security Researcher What you’ll learn: The seriousness of the ransomware threat The ransomware landscape post-Colonial Pipeline attack What you can do to defend against r... May 31, 2022 1:00pm 2022 CS Benchmark: How support quality impacts businesses Declan Ivory, VP of Customer Support, Intercom | Martin Kõiva, Founder & CEO, Klaus | Macrina Sheridan, Aircall Last year, Intercom, Klaus, and Support Driven published the first-ever customer service quality benchmark report with a goal of uncovering what good ... June 8, 2022 10:00am Trends in Cloud Security: Key Findings from the 2022 Thales Cloud Security Study Eric Hanselman, Principal Research Analyst, 451 Research; John McNeice, Research Analyst, 451 Research Businesses across the globe are accelerating the shift to the cloud in a modern digital world where hybrid workforces are accessing data from anywhere... June 23, 2022 2:00pm The top 5 data trends that will shape 2022 Mark Nelson, President and CEO, Tableau In an increasingly complex world, organizations everywhere are making some of their biggest bets on data and technology. Innovation is having a profo... May 19, 2022 4:00pm 2022 IT Trends and Cybersecurity Challenges – Part 1 John Maddison CMO & EVP of Products Fortinet With each new year’s planning, organizations must deal with both new and longstanding trends that have an impact on their cybersecurity profiles. This... May 19, 2022 4:00pm Load more
