Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Sigma on Sigma: The Missing Ingredient to Improve Customer Support Eran Davidov VP of Engineering, Nectar Goshen VP of Technical Support, Curtis C Support Engineer, Chitra R Head of Content Join us for an insightful webinar where we explore the power of Sigma and data analytics in transforming the customer support experience. Our expert p... 4 weeks ago | 57 mins Campaign to closure – A Data Driven Everything approach Dipali Mehta, Amazon Web Services | Rajiv Kumar Pandey, R Systems, Inc. Campaign-2-Closure (C2C) is an AI driven Marketing and Campaign analytics solution. It enables data-driven Omni-channel Customer Experience, Optimize... 9 months ago | 31 mins IPv6 Best Practices, Benefits, Transition Challenges and the Way Forward A Brand, L Ladid, P Thubert, E Metz, Chongfeng Xie, C Ralli Ucendo, C Filsfils, S Lourdez, R Li Today over 1.2 billion Internet netizens are using IPv6 without even knowing it. In the 5G & cloud era, the number of nodes connected to the Internet ... 3 years ago | 92 mins App Retirement & Archiving for Healthcare C. Gootee, S. Malson, D. Anderson, C. Renner, R.Burnett Baptist Health had a large set of legacy apps and infrastructure due to M&A and upgrades. Many apps were no longer being used yet compliance requireme... 3 years ago | 52 mins How to build an expert onboarding strategy Antoinette Taaffe, Senior Field Marketing Manager at Intercom | Thomas Maremaa, Co-Founder & CEO, Encuadrado Onboarding is about so much more than introductions. It’s about keeping up the conversation across the customer lifecycle. That way, your users become... 1 year ago | 46 mins How to build an expert onboarding strategy Antoinette Taaffe, Senior Field Marketing Manager at Intercom | Thomas Maremaa, Co-Founder & CEO, Encuadrado Onboarding is about so much more than introductions. It’s about keeping up the conversation across the customer lifecycle. That way, your users become... 1 year ago | 46 mins Unlocking Agility: Transform Entity Management into a Strategic Advantage Ana Blanch, Director at Lapithus, Vincent Pacheco, Director at Diligent and David Howell, Editor-in-chief at Silicon In today’s volatile market, agility matters. The companies who, with speed and efficiency, can identify cost savings through entity rationalization. H... 3 months ago | 44 mins How to build an expert onboarding strategy Antoinette Taaffe, Senior Field Marketing Manager at Intercom | Thomas Maremaa, Co-Founder & CEO, Encuadrado Onboarding is about so much more than introductions. It’s about keeping up the conversation across the customer lifecycle. That way, your users become... 1 year ago | 46 mins Re/Insurance Balance Sheets Under Fire Insider Engage The re/insurance industry has enjoyed many years of “cheap” capital, but those days are gone. Rising interest rates and lower valuations are putting p... 5 months ago | 62 mins FICO Webinar: Debt Collection 2020 - Customer Engagement | Aug 25, 2020 Bruce Curry, VP, EMEA C & R; Jordi Vallcorba, CCS Expert, FICO; Huw Vaughan, Sr. Business Strategy Consultant, FICO Customer Engagement: How to manage omnichannel customer engagement and self-service from payment to restructure agreements The world of customer con... 3 years ago | 61 mins Load more