Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date What Made Camino Financial's Customer Service Go Way Up | Dialpad Dialpad and Camino Financial Camino Financial was in a bind. Their business phone system was disorganized and barely had any features—not to mention it couldn’t even integrate wi... August 18, 2022 6:00pm Verizon Threat Research Advisory Center MIB Dave Kennedy Join us—the Verizon Threat Research Advisory Center – for our Monthly Intelligence Briefing (MIB) to discuss the current cybersecurity threat landscap... August 24, 2022 2:00pm Demo Webinar: See Five9 Adapt to Your CRM Erin Wilson (Director, Technical Marketing at Five9), Matt Neimeier (Solution Consultant at Five9) 7 out of 10 consumers expect companies to know their history regardless of the method of communication. However, 8 out of 10 will stop doing business ... September 14, 2022 3:00pm How to Use AI to Improve Agent and Customer Happiness Genefa Murphy (Chief Marketing Officer, Five9), Juanita Coley (CEO & Founder, Solid Rock Consulting), Chrissy Cowell (Five9) Historically, contact center attrition rates have always been higher than other professions due to the repetitive and monotonous nature of the work (a... September 21, 2022 3:00pm Ask the Experts: How Five9 Becomes Part of Your Extended Family Erin Wilson (Director, Technical Marketing, Five9), Jason Baruch (VP Technical Account Management, Five9) Here at Five9, we take customer experience seriously. We know that by providing exceptional experiences to our customers, they can provide exceptiona... 2 months ago | 30 mins UC Market Outlook and Vendor Trends in 2023 and Beyond Irwin Lazar, President and Principal Analyst, Metrigy Metrigy's Workplace Collaboration MetriCast 2022 study gathered data from more than 900 end-user organizations to provide insight into purchasing plan... September 13, 2022 3:00pm Verizon Threat Research Advisory Center MIB Dave Kennedy Join us—the Verizon Threat Research Advisory Center – for our Monthly Intelligence Briefing (MIB) to discuss the current cybersecurity threat landscap... September 21, 2022 2:00pm ¿Por qué los contact center necesitan conversational AI? Santiago Santa María/ Nicolás Calderón Una charla donde expertos de NTT Data y Voximplant darán una visión importante para mejor la experiencia de los usuarios, aumentar las ventas y reduci... 3 months ago | 63 mins The Future of AI, Automation, and the Voice Experience Callan Schebella (Five9), Gary Barton (GlobalData), Kennedy Pereira (AT&T Business), Genefa Murphy (Five9) In the last decade, we’ve witnessed major technological advances in AI and automation. The art of the possible in the contact center has become a real... 3 months ago | 50 mins How to Scale Up Home Working for Your Call Center Kate Brouse, NTI and Richard Kenny, Poly Richard Kenny from Poly and Kate Brouse from NTI discuss how organizations can scale up call center home working from the current BandAid approach int... 4 months ago | 80 mins Load more
