Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date 2022 contact centre buyer’s guide webinar Sheila McGee-Smith, Founder & Principal Analyst - McGee-Smith Analytics, Janelle Dieken and Elcenora Martinez, SVPs - Genesys The pandemic did more than disrupt the way we live and work. It accelerated trends that are redefining customer and employee engagement at an unpreced... 2 months ago | 59 mins 8 Trends Reshaping CX in 2022 and Beyond Claire Beatty - Senior Director of Thought Leadership at Genesys, and Ginger Conlon - Thought Leadership Director at Genesys A keen focus on customer — and employee — experience is the biggest differentiator organisations have today. Delivering these relevant and empathic ex... 2 months ago | 32 mins Employees as the new customer: Rethinking workforce engagement management Bradley Hoyle, Operational Excellence Manager, BizCover and Andy Hardy, Director, Employee Engagement, ANZ, Genesys For decades, contact centres focused on optimising efficiency and effectiveness. Today, employees expect more. It takes a balance of empowerment and f... 3 months ago | 62 mins 8 Trends Reshaping CX in 2022 and Beyond Claire Beatty - Senior Director of Thought Leadership at Genesys, and Ginger Conlon - Thought Leadership Director at Genesys A keen focus on customer — and employee — experience is the biggest differentiator organisations have today. Delivering these relevant and empathic ex... 3 months ago | 32 mins AI & the Economist: Using AI and data to drive customer engagement Join Phillip Cornell, Principal, Economist Impact at The Economist, and Charlie Godfrey, Sr. Director at Genesys AI is driving a revolution in customer experience – get in the fast lane Organisations globally are looking for ways to embed artificial intelligence... 3 months ago | 60 mins The State of CX: Consumer and business perspectives, gaps and opportunities Elcenora Martinez, Global VP of Digital, AI and Cloud Product Marketing at Genesys with Claire Beatty and Adrian Swinscoe Consumers’ ever-rising expectations include a first-contact resolution and fast response among their top service priorities. As customer experience (C... 3 months ago | 62 mins How to Deliver Next Gen Customer Experience with AI-Powered Call Center Agents Raj Koneru, CEO, Kore.ai, and Kane Simms, CEO, VUX World In this webinar, you’ll discover: How AI can solve the biggest call centre challenges today Why conversational AI and humans work better together The... June 30, 2022 4:00pm Unlock Your Call Centre Matt Smallman, Author & Director, SymNex Consulting; Dan Miller, Lead Analyst & Founder, Opus Research If your call centre security process relies on questions anyone can answer and passwords no one can remember, then it isn't truly secure - and your cu... 3 months ago | 41 mins CX／コンタクトセンター・テクノロジーへの投資のポイント～2022年度版 斉藤 勝, 株式会社イースマイル, 代表取締役社長 2020年の新型コロナウイルスをきっかけにコンタクトセンターの企業内の役割や運用の手法は激変しました。 コロナ前と比べると在宅化や複雑な問合せが増えたことで、AIによるサービスの自動化やオペレーターの支援テクノロジーのニーズが高まるとともに、常に変わり続けるコンタクトセンターを取り巻く環境に柔軟に... 2 months ago | 59 mins Optimise the Policy Lifecycle and Claims Process to Achieve a Seamless CX Jeremy Trott (Ecclesiastical), Liz Ryan (Zurich) Edward de Mas Latrie, Blue Prism, Eddie Longworth (The Claims Think Tank) In this one hour webinar you will: -Understand the most promising use-cases for Robotic Process Automation (RPA), Intelligent Automation and Artific... 2 months ago | 61 mins Load more
