Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Convert More Callers to Revenue: Strategies for Dealerships Zach Hendrix Strategic Accounts Director, Invoca Attend this webinar to learn: • Sales strategies to convert more callers to appointments • How to drive more valuable phone leads from digital adverti... 5 months ago | 39 mins Migrating a VoIP Platform to a Cloud IP PBX Scott Sumner - CMO Kadiska Learn how to test network routing and internet performance to cloud IP PBX locations to ensure a smooth migration from on-premises PBX to SaaS platfor... 2 months ago | 15 mins Migrating a VoIP Platform to a Cloud IP PBX Scott Sumner - CMO Kadiska Learn how to test network routing and internet performance to cloud IP PBX locations to ensure a smooth migration from on-premises PBX to SaaS platfor... 4 months ago | 15 mins ServiceNow Conversations from Home: Response, Readiness,and Resiliency Tom Yeatts, Ellen Daley, Denis Seynhaeve, Meghan Lockwood Does your customer support feel like a contact sport this month? Unplanned volumes, remote workforces and the unprecedented scale of social change fac... 3 years ago | 32 mins Roundtable: IVR and Self-service John Forrester, CMO, Inbenta Much like any other technology, IVRs have evolved significantly. Originally serving primarily as a voice routing engine, IVRs are now taking center st... 6 years ago | 60 mins Advanced Troubleshooting and Analytics for Microsoft Teams Ken Lasko and Tim Armstrong While Microsoft Teams has proven a valuable tool to enterprise end-users, the transition to the cloud has left IT Operations and Support teams with a ... 3 years ago | 60 mins How To Give Excellent Customer Service For Vulnerable People Jonty Pearce - Call Centre Helper, Jacqui Crawley - KMB, Mike Murphy Contact centres often struggle to deal with vulnerable customers. Topics to be discussed: •Security problems – passwords and account access •Selling ... 4 years ago | 69 mins ArcOS + ArcIQ: Best-of-Breed Secured Networking Sri Paladgu The ArcOS software provides many management operations automated through FCAPS (Fault, Configuration, Accounting, Performance, Security) controls avai... 4 years ago | 5 mins Customer Service: Maximizing Service Management Beyond IT Paul Kelsey, Kifinti Solutions Inc. & Mike Heberling, HEAT Software Customer Service: Maximizing Service Management Beyond IT There is a distinct need for a tech support staff with a desire for supporting customers w... 6 years ago | 57 mins What’s New in HPE Service Anywhere August 2016 Release Steven Anderson, Tonya Scherba, Julie Azoulai HPE HPE Service Anywhere is a comprehensive, Big Data SaaS service desk based on industry best practices and built on a modern, scalable platform. August... 6 years ago | 60 mins Load more
