Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Achieve customer service excellence: How AI can drive better outcomes Dialpad and ZK Research AI is changing the way contact centers work. With the right AI tools, you can empower agents to work smarter, decrease turnover, and increase customer... 2 days ago | 49 mins Powering a Better Agent Experience with Innovative AI | Dialpad Dialpad and CCW Contact Center agents face complex challenges in their day-to-day routines. Their position requires an incredible amount of knowledge and skill to be ... February 1, 2023 7:00pm The difference in customer experience - it’s the agent Dialpad and Playvox Customer expectations for support organizations continue to increase. The difference between a stellar experience and a poor outcome? The agent. So ho... 2 weeks ago | 31 mins Overcoming staff reductions and CX challenges with customer service automation Brian Gilman, IntelePeer, CMO; Ujjval Karihaloo, SVP Product Management, IntelePeer Customer experience (CX) is the cornerstone of your business. But how do you maintain great CX when staff and budget cutbacks occur? Attend this webin... 4 weeks ago | 56 mins Overcoming staff reductions and CX challenges with customer service automation Brian Gilman, IntelePeer, CMO; Ujjval Karihaloo, SVP Product Management, IntelePeer Customer experience (CX) is the cornerstone of your business. But how do you maintain great CX when staff and budget cutbacks occur? Attend this webin... 2 months ago | 56 mins MetriSight Ep. 13 - Carriers & CCaaS: What's the Value-Add? Robin Gareiss, CEO and Principal Analyst, Metrigy; Art Goldberg, Senior Manager, Product Management, Lumen Metrigy's Robin Gareiss sits down with Lumen's Art Goldberg, senior manager, product management, for a chat on the role of the carrier for cloud conta... 7 months ago | 28 mins The New Standards of Customer Intelligence Dialpad and CCW We can all agree that when it comes to delivering better business outcomes, knowledge is power; but with conventional tools, most organizations strugg... 4 months ago | 49 mins Inspiring Freedom of Choice with CCaaS Nick Beardsley - Enterprise Director (Onecom), Thomas John - VP EMEA Channels (Five9) In this webinar, Onecom alongside leading provider of cloud contact centre software Five9, will explore how Contact Centre as a Service (CCaaS) is cha... 2 years ago | 46 mins Inspiring Freedom of Choice with CCaaS Nick Beardsley - Enterprise Director (Onecom), Thomas John - VP EMEA Channels (Five9) In this webinar, Onecom alongside leading provider of cloud contact centre software Five9, will explore how Contact Centre as a Service (CCaaS) is cha... 1 year ago | 46 mins Building a Foundational CCaaS: A Conversation with Art Schoeller of Forrester Art Schoeller (Forrester) and Andrew Casson (Content Guru) In the cloud contact center space, one debate has raged since the beginning of the information age: which is better, purchasing a set of best-of-breed... 1 year ago | 49 mins Load more
