Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date The New Standards of Customer Intelligence Dialpad and CCW We can all agree that when it comes to delivering better business outcomes, knowledge is power; but with conventional tools, most organizations strugg... 2 months ago | 49 mins MetriSight Ep. 13 - Carriers & CCaaS: What's the Value-Add? Robin Gareiss, CEO and Principal Analyst, Metrigy; Art Goldberg, Senior Manager, Product Management, Lumen Metrigy's Robin Gareiss sits down with Lumen's Art Goldberg, senior manager, product management, for a chat on the role of the carrier for cloud conta... 5 months ago | 28 mins RingCentral Book Club Series: Courageous Cultures with Karin Hurt Karin Hurt, Author, Courageous Cultures; Shep Hyken, Customer Service and Experience Expert; Joanna Palmer, RingCentral Join this book club event as Shep Hyken and Karin Hurt discuss her latest book, Courageous Cultures. " With the “frontline” talking to customers all d... 2 months ago | 40 mins 5 Customer Service KPIs That Matter And How To Track Them | Dialpad Dialpad and CX Network Contact center key performance indicators (KPIs) have a significant impact on your entire organization as they help to measure the effectiveness of a ... 6 months ago | 56 mins AI: Driving the Future of Customer Service | Dialpad Dialpad and Metrigy Learn how you can measure CSAT scores for 100% of your customer calls with the industry’s first, real-time AI-powered predictive engine. As part of o... 4 months ago | 61 mins 4 Ways Your Agent Experience Impacts Customer Loyalty | Dialpad Dialpad and TMC Net Retaining employees is much cheaper than having to replace them. Agents are often the front line of customer-facing people in most organizations, and... 6 months ago | 65 mins Inspiring Freedom of Choice with CCaaS Nick Beardsley - Enterprise Director (Onecom), Thomas John - VP EMEA Channels (Five9) In this webinar, Onecom alongside leading provider of cloud contact centre software Five9, will explore how Contact Centre as a Service (CCaaS) is cha... 1 year ago | 46 mins Inspiring Freedom of Choice with CCaaS Nick Beardsley - Enterprise Director (Onecom), Thomas John - VP EMEA Channels (Five9) In this webinar, Onecom alongside leading provider of cloud contact centre software Five9, will explore how Contact Centre as a Service (CCaaS) is cha... 1 year ago | 46 mins Customer Experience MetriCast: Budgets and Spending Priorities for 2022 & Beyond Robin Gareiss, CEO and Principal Analyst, Metrigy Metrigy's largest ever research study gathered data from more than 1,800 end-user organizations to provide insight into purchasing plans for the rest ... 10 months ago | 40 mins From UCaaS to CCaaS: Transitioning to Higher Value Martin Taylor, Ed Winfield, Robinder Koura As the centerpiece of customer experience, call centers are quickly morphing into cloud contact centers. As the shift continues from Unified Communica... 2 years ago | 27 mins Load more
