Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Executive Dialogues - How to Lead and Motivate a Weary Workforce Vicki Brackett, Author and Founder/Creator of Virtual Live Labs CCNG Member Vicki Brackett leads a conversation with senior leaders to discuss the issue of workforce motivation going into year two of the pandemic a... 3 months ago | 55 mins Executive Dialogues: Getting Started with AI in the Contact Center Vince Lynch, CEO, IV.AI Magnet members and senior leader guests join Lon Hendrickson for Executive Dialogues, a forum for you to explore strategies and ideas in a facilitated... 5 months ago | 49 mins Perspectives on Leadership with Tony Keesee, VPay Tony Keesee, VP Operations of VPay, a part of Optum Financial, and Lon Hendrickson, CCNG Magnet Program Perspectives On Leadership is an executive interview series from the CCNG Magnet Program. These one-on-one conversations with Contact Center Leaders e... 12 months ago | 19 mins Perspectives on Leadership with Jim Lavery Jim Lavery, Desert Financial Credit Union and Lon Hendrickson, CCNG Magnet Program Perspectives On Leadership is an executive interview series from the CCNG Magnet Program. These one-on-one conversations with Contact Center Leaders e... 3 years ago | 23 mins Executive Dialogues: 1A Auto AI Case Study Nicole Cummings, Director Contact Center, 1A Auto Nicole Cummings shares details and results of their successful initiative to apply Artificial Intelligence (AI) to the email channel at 1A Auto. This ... 2 years ago | 20 mins Executive Dialogues: Getting Started with AI in the Contact Center Vince Lynch, CEO, IV.AI Magnet members and senior leader guests join Lon Hendrickson for Executive Dialogues, a forum for you to explore strategies and ideas in a facilitated... 2 years ago | 49 mins Perspectives on Leadership with Nicole Cummings Lon Hendrickson, CCNG Magnet Program and Nicole Cummings, 1A Auto Perspectives On Leadership is an executive interview series from the CCNG Magnet Program. These one-on-one conversations with Contact Center Leaders e... 3 years ago | 26 mins Perspectives on Leadership with Bill Walker Lon Hendrickson, CCNG Magnet Program and Bill Walker, Alcon Perspectives On Leadership is an executive interview series from the CCNG Magnet Program. These one-on-one conversations with Contact Center Leaders e... 5 years ago | 28 mins Perspectives on Leadership with Billie Jo Timm Lon Hendrickson, CCNG Magnet Program and Billie Jo Timm, MasterBrand Cabinets Perspectives On Leadership is an executive interview series from the CCNG Magnet Program. These one-on-one conversations with Contact Center Leaders e... 4 years ago | 28 mins Perspectives on Leadership with Jason Mercer-Pottinger Lon Hendrickson, CCNG Magnet Program and Jason Mercer-Pottinger, Baxter / RTS Americas Inc. Perspectives On Leadership is an executive interview series from the CCNG Magnet Program. These one-on-one conversations with Contact Center Leaders e... 3 years ago | 20 mins
