Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date The State of CX: Consumer and business perspectives, gaps and opportunities Elcenora Martinez, Global VP of Digital, AI and Cloud Product Marketing at Genesys with Claire Beatty and Adrian Swinscoe Consumers’ ever-rising expectations include a first-contact resolution and fast response among their top service priorities. As customer experience (C... 3 months ago | 62 mins Simulation Best Practices for Wind Turbine Design Daniel Chaparro, Senior Application & Support Engineer, PADT The global energy mix continues to rebalance, demanding more efficient, larger wind turbines that can operate in harsher environments—both onshore and... 4 days ago | 55 mins Metrics that Matter – The Emerging Metrics of Channel Mix Jeff Rumburg, Managing Partner at MetricNet Channel mix is the percentage of incoming tickets that arrive at the service desk through various channels. The most common channels include walk-up, ... 2 months ago | 66 mins Telefónica's Journey into building effective Conversational IVR Solutions Sarah Rojewski (Telefónica), Per Ottosson & Ben Case (Artificial Solutions) As one of the largest telephone operators and mobile network providers in the world, Telefónica has made a commitment: their customers are always the ... July 6, 2022 1:00pm Optimize Hybrid Network Connectivity to SaaS and the Cloud Boris Rogier (co-founder) and Scott Sumner (CMO) Modern applications and IT systems rely on a mix of on-premise and cloud platforms, SaaS and web applications. Their performance is dependent on the q... July 19, 2022 3:30pm State of Marketing : Les grandes tendances 2021 Clementine Tilliard,Regional Sales Director - Salesforce Au cours de ces deux dernières années, les spécialistes marketing, ont connu des changements à une échelle et une vitesse sans précédent. Secoués par ... 4 weeks ago | 58 mins Using Voice to Enhance Conversational Customer Experiences Kane Simms, Tim Holve, Sean McIlrath Talking is the most natural method of communication for humans. So, it is no surprise that your customers prefer to use their voice to engage with you... 3 weeks ago | 63 mins De-risk Procurement with the Right Mix of Transactional and Market Intelligence Shouvik Banerjee, Product Owner - Digitate | Alekh Chatterji, Director Procurement & Risk Advisory - Beroe Inc. In today's business environment, the risk of spend leakage, disruption, non-compliance, and fraud is keeping enterprise procurement and finance teams ... 4 months ago | 63 mins Achieving Intelligence at the Edge Panel Experts The concept of the intelligent edge, one that seamlessly merges machine learning with edge devices and mesh networks, providing real-time analytics an... August 10, 2022 3:00pm Attribution 101 | Spending Smarter with a Media Mix Model Matt Hertig, CEO and Co-founder, Alight Analytics It’s time for your next multi-channel marketing campaign, and everybody wants a piece of the action. Where should you invest your precious advertising... 1 year ago | 30 mins Load more
