Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date How to Improve Customer & Employee Experience: Focus on Eliminating Friction Shep Hyken, Shepard Presentations; Bill Price, Author, The Frictionless Organization; Joanna Palmer, RingCentral Join us for RingCentral’s CX Book Club Event! Shep Hyken and Bill Price will have a thought provoking conversation about the featured book The Fricti... February 2, 2023 7:00pm Securing Message, Video and Phone Call Cloud Communications with E2E Encryption Mike Matchett, Small World Big Data; Daniel Fishkov, RingCentral; Roman Tobe, RingCentral When it comes to cloud communications, privacy and security concerns are complex, costly and inadequate. From a security perspective, organizations wa... February 7, 2023 7:00pm Latest Intelligent Automation for the Next-Level Contact Center Automation Anywhere & Presidio In a largely digital world, savvy customers expect a fast and spontaneous response to a service inquiry. As a result, how quickly and effectively your... February 15, 2023 3:00pm Use cloud queuing to outage-proof your contact center communications Stevie Mulia, Sr. Product Manager, IntelePeer Natural disasters have increased 5X over the last 50 years. With an average of 17 natural disasters per year, it’s not if your contact center will be ... 2 months ago | 31 mins 2023 Payments Trends Uncovered David Guiver, Head of Payments and Infrastructure Product, IR ; David Badet, Growth Marketing Manager, IR We know the payments industry is undergoing immense transformation fuelled by rapid technological advancements and growing consumer demand. The indust... 2 weeks ago | 24 mins Maximizing cloud communication security in a Microsoft environment Roman Tobe - Director Product Marketing, RingCentral and Amiya Das Senior Product Manager - Security, RingCentral IT security teams want to maximize existing investments to save costs. For organizations with Microsoft 365 E3 or E5 licenses, they want to make sure ... 2 months ago | 47 mins Why Moving to the Cloud is more Important than Ever Featuring Blair Pleasant, President and Principal Analyst COMMfusion & Elizabeth Magill Senior Director of Marketing, Cyara We look at todays "uncertain challenging times and the new normal", why cloud for the contact centre, some cautions and ways to migrate to the cloud. 2 months ago | 60 mins Achieving Workplace Collaboration Success Irwin Lazar, President and Principal Analyst, Metrigy Rescheduled to February 7, 2023: Metrigy's global Workplace Collaboration: 2023-24 research study, based on data gathered from ~500 end-user organizat... February 7, 2023 4:00pm Roundtable | How to modernize your contact center during an economic downturn Mike Ciancio, VP Product Marketing | Matt Edic, Chief Experience Officer | Mack Greene, SVP Digital Transformation Consulting Expert advice on boosting your contact center without ripping and replacing legacy infrastructure. As the economy shifts, many contact center organiz... 2 months ago | 47 mins What Your Contact Center Agents Need to be Successful Robin Gareiss, CEO and Principal Analyst, Metrigy; JP Dundas, Head of Global Contact Center Alliances, Poly Whether sales or service representatives, ensuring they have the right technology is crucial to their success. This is particularly true as the majori... 3 months ago | 54 mins Load more
