Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Manage Retail, Logistics & Supply Chain Risks with Insurance Verification Nathan Rowe, Chief Product Officer & Co-Founder - Evident Join this free webinar to learn about the power of insurance verification and why it is essential to managing third party risks so you can WIN WIN WIN... 2 months ago | 46 mins How to Make Continual Improvement a part of Your Business Strategy? Manjeet Singh, Group Product Manager for ITSM products at ServiceNow Please join the itSMF Continual Improvement CoI for a BrightTalk Session, “How to Make Continual Improvement as part of business strategy and drive re... 1 year ago | 58 mins Mettere in Sicurezza gli ambienti di Sviluppo garantendo la massima produttività Alistair Anderson, Senior Sales Engineer and Emilio Tonelli, Sales Engineer Con l'adozione dei processi DevOps e degli ambienti Cloud, la Digital Transformation ha reso gli sviluppatori alcuni tra i piu' "privilegiati" utenti ... 1 year ago | 47 mins More and Better Referrals from Centers of Influence Matt Anderson, The Referral Authority All advisors have some quality relationships with people who could open some great doors if they were asked effectively. Given that it’s virtually a... 9 years ago | 45 mins Problem Management CoI - How To Assess & Improve Your Problem Management Process Ted Gaughan Ted's presentation will offer guidance on using the ISO/IEC 15504 Assessment Methodology to conduct a maturity assessment of your Problem Management P... 6 years ago | 61 mins The Top 5 Things You Can Do Now to Get More and Better Referrals Matt Anderson, Founder, The Referral Authority Is referral business a key and favorite source of new revenue for your company? If you'd like more and better referrals, Matt Anderson, president of T... 8 years ago | 45 mins Mastering Data Governance in a Big Data World Jack Phillips and John Thuma Is data governance one of your biggest questions with respect to big data? If not, it should be. As companies explore the data lake and build analyt... 6 years ago | 62 mins itSMF USA Problem Management CoI - Improving Problem Mgmt: A Real Life Strategy Joseph A Kuti, Senior ITSM Process Manager, Marriott International A successful process improvement strategy will first begin by leveraging the Continual Service Improvement (CSI) model: •What is the vision? •Where a... 6 years ago | 60 mins itSMF USA DevOps/Agile CoI - Introduction to DevOps Nathen Harvey "DevOps" is a term that has become mainstream enough to be hated, misunderstood, misused, and abused. But what is "DevOps"? And, more importantly, why... 6 years ago | 50 mins Enterprise DevOps – Lessons Learned John Clipp - Jason Walker Please join the DevOps / Agile CoI for a BrightTalk Session, “Enterprise DevOps – Lessons Learned”, scheduled for 1PM EST on Wednesday, January 27, 20... 6 years ago | 61 mins More Prospects! More Referrals! More Business! Michael Goldberg, CSP, Founder, Building Blocks Consulting, LLC For financial advisors, referrals are everything! But how do you get more? Well, you just ask! But how do you ask the “referral question” without seem... 8 years ago | 49 mins Higher Ed CoI | Crossing the River With My Dragon Mary Therese Durr, Director of Computing Support and Service Management at Boston College An IT support professional’s perspective on change. Ever wonder why change is so hard. Join us as Mary Therese Durr, Director of Computing Support an... 5 years ago | 35 mins itSMF USA Problem Management CoI | Root Cause Analysis Summit - KEPNER-TREGOE TBA KEPNER-TREGOE will talk about the role of Root Cause Analysis in the context of IT support functions, the pressures they face as well as the goals and... 6 years ago | 58 mins Stop Asking for Referrals! Stephen Wershing, CFP, President, The Client Driven Practice During this acclaimed program, you will get what you need to know about attracting referrals, learning innovative new strategies using some of the mos... 9 years ago | 47 mins Higher Ed CoI - The Knowledge-Centered Support (KCS) Difference, and Its Impact Host: Edward Gray - Speakers: Rae Ann Bruno, Stephenie Gloden, Steve McMillan Do any of these comments sound familiar? - “Only the new people find value in our knowledge base.” - “Once our teams learn how to resolve something,... 6 years ago | 61 mins DevOps/Agile COI: Putting the "Ops" into "DevOps" Robert Stroud, John Clipp Please join the DevOps / Agile CoI for a BrightTalk Session, “Putting the “Ops” into “DevOps”, scheduled for 2PM EDT on Thursday, April 7, 2016. D... 5 years ago | 62 mins ISO/IEC 20000 CoI - Avoid Best Practice Exhaustion! & Update on ISO Revision Mark Thomas and Deborah Anthony Learning Objectives: •Recognize the various models and standards applicable to value creation and how they fit in the overall framework architectur... 6 years ago | 56 mins Higher Ed CoI - How to Build Respect for your Higher Ed ITSM Program Thom Salo, Executive Consultant, Delivery Manager, G2G3 In Higher Education you have unique issues. Working to fulfill the needs of academics, researchers, students, support teams and other enterprise grou... 6 years ago | 50 mins Higher Ed CoI: ITSM Process Analytics – Transparency and Tuning for your Clients Jeffrey Toaddy If you're yearning for more than the built-in reports your ITSM suite provides, you are in the right place. Join us as Jeffrey Toaddy, ITSM Coordinato... 5 years ago | 60 mins Problem Management CoI - LeanIT Continuous Improvement for Problem Management Niels Loader, Principal Consultant, Quint Wellington Redwood Please join the itSMF USA Problem Management Community of Interest for a BrightTalk Session on “LeanIT Continuous Improvement for Problem Management”,... 5 years ago | 61 mins itSMF USA Problem Management CoI | Root Cause Analysis Summit - KEPNERandFOURIE Bill Dunn and Juan Fourie KEPNERandFOURIE will explain the problem solving processes specifically designed for the IT environment. They will focus on the application of these p... 6 years ago | 62 mins Fearless Referrals from Centres of Influence Matt Anderson, The Referral Authority Fearless Referrals from Centres of Influence: A system to get high quality referrals on a consistent basis All advisers have some quality relationsh... 11 years ago | 46 mins Referral Best Practices for 2013 Matt Anderson, The Referral Authority Since 2002 Matt Anderson, The Referral Authority, has been fine-tuning referral systems that can work for any financial adviser willing to do the pres... 8 years ago | 46 mins
