Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Setting Up Self-Serve Support Antoinette Taaffe, Senior Field Marketing Manager, Intercom | Justin Nuzum, Vice President of Support & Services, Pendo Over the course of three webinars, we’re bringing together customer support leaders to find out how they’ve implemented each stage of the conversation... 2 weeks ago | 46 mins Human Factor Report 2022: 5 myths of Social Engineering Andy Rose, Resident CISO, Proofpoint; and Jenny Radcliffe, Cybersecurity Consultant, The Human Factor Have you heard of the new breed of “Friendly” fraudsters? Trust is an essential component of social engineering. To persuade someone to interact with ... 5 days ago | 49 mins How a B2B Marketing Service Provider Helps Clients Adopt ABM and Adapt to Intent Jon Russo, CMO & Founder (B2B Fusion) and John Steinert, CMO (TechTarget) With so much efficiency-oriented technology being added to today’s stacks, a service provider often gets called in to help figure out how to actually ... September 27, 2022 4:00pm Building Demand Gen is Still a People Business Nate Spurgess, Demand Marketing Manager (Service Express) and John Steinert, CMO (TechTarget) Join us as John Steinert, TechTarget CMO, and Nate Spurgess, the Demand Marketing Manager at Service Express, discuss the evolution of Service Express... September 27, 2022 5:00pm Fuel Your GTM with Credible, Data-Driven Content John McKnight (Enterprise Strategy Group) and Kelley Damore (TechTarget) Your GTM’s competitive effectiveness depends on the insights you have for fuel. To better connect your solutions to real buyer needs ─ and do it in wa... September 28, 2022 12:00pm The IT B2B Marketer vs. The IT Pro: Does Buyer Perception Mirror Reality? Brent Boswell, Senior Vice President, International (TechTarget) and a panel of IT experts Perception acts as a lens through which we view reality. Our perceptions influence how we focus on, process, remember, interpret, understand, synthesi... September 27, 2022 11:00am Why Return: The Surprising New Science of Win-Back Conversations Doug Hutton, SVP Products at B2B DecisionLabs Whether it was due to a service failure, supply chain challenges, or they were lured away by a better price; your formerly loyal customer decided to l... 3 months ago | 41 mins Ensure Business Continuity with Managed DNS solutions Francesco Altomare, senior solution architect at GlobalDots How managed / dedicated DNS solutions enable business resilience by: Increasing availability, reliability, and uptime for your internal and external a... 5 months ago | 48 mins Measuring Service Value Robert Falkowitz, General Manager at Concentric Circle Consulting Service management frameworks all tell us of the importance of service value. But how do we measure that value? And how do we use those measurements t... 3 days ago | 49 mins A Playbook Ensuring Exceptional Service Delivery from a Hybrid Agent Workforce Matt Woody, Client First Center Director, First Financial Bank CCNG member Matt Woody, First Vice President, Client First Center Director at First Financial Bank, shares his journey in building a playbook to ensur... 2 days ago | 21 mins Load more
