Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Webinar - How to Resolve IT Tickets in 60 Seconds with MS-Teams & Ayehu Guy Nadivi, Sr. Director, Marketing, Ayehu In 2020 MS-Teams added 95 million users, making it Microsoft's fastest growing business app ever (ZDNet). With a total of 115 million users worldwide... 2 years ago | 46 mins Metrics that Matter: Cost Jeff Rumburg, Managing Partner at MetricNet Cost per unit is a common metric throughout our economy. Many of you know the cost of a gallon of gas, or the cost for a cup of coffee, or the cost of... 3 years ago | 31 mins Help Desk Outsourcing On The Rise: Keys to a Successful Implementation Raul Vega, Alvaro Prieto and May Huneidi The importance of a well-run Help Desk to the overall reputation of the IT department within your user community should not be underestimated. These i... 1 year ago | 69 mins Metrics that Matter: Cost Jeff Rumburg, Managing Partner at MetricNet Cost per unit is a common metric throughout our economy. Many of you know the cost of a gallon of gas, or the cost for a cup of coffee, or the cost of... 3 years ago | 32 mins Metrics that Matter: Customer Satisfaction Jeff Rumburg, Managing Partner at MetricNet Customer satisfaction and cost per ticket are the yin and yang of a service organization. These metrics are in constant tension, and every service org... 3 years ago | 24 mins ROI impact of AI on controlling Loss Prevention at Retail stores Alex Siskos - VP of Growth Strategies, Everseen & Sandra Valenti - Senior Director & General Manager, Retail Lead HPE Retailers are benefiting in a big way, as they apply AI to shrink & loss prevention. Through applied new methods of AI and accelerated computing, reta... 9 months ago | 25 mins Are Your Service Desk Performance Targets on Target? Jeff Rumburg, Managing Partner at MetricNet Despite all the data that service desk managers have at their fingertips, many fail to establish realistic performance targets. In fact, fewer than 50... 2 years ago | 49 mins Pandemic-Proof Your Service Desk With Automation for MS-Teams Guy Nadivi, Sr. Director, Marketing, Ayehu COVID-19 has upended the workplace, forcing an exodus from corporate suites to home offices. This massive paradigm shift has wreaked havoc with many s... 2 years ago | 45 mins Boost Efficiency & Agent Productivity with Built-In Analytics & Machine Learning Nev Ward and Noel Hopkinson, Senior Solutions Architects The traditional service desk is manual and reactive, primarily addressing large volumes of tickets and user requests. A 2017 Help Desk Institute surve... 5 years ago | 33 mins Service and Support as a Business Jeff Rumburg, Managing Partner at MetricNet Most IT professionals are familiar with the operational metrics of service and support. KPIs such as cost per ticket, first contact resolution rate,... 7 years ago | 64 mins
