Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date 2022 CS Benchmark: How support quality impacts businesses Declan Ivory, VP of Customer Support, Intercom | Martin Kõiva, Founder & CEO, Klaus | Macrina Sheridan, Aircall Last year, Intercom, Klaus, and Support Driven published the first-ever customer service quality benchmark report with a goal of uncovering what good ... June 8, 2022 10:00am Financial Services 2025: The Secrets to Improved Customer Experience Sebastian Reeve, Director, Nuance. Chad Hamblin, Director, Microsoft. Andy Kingston, CS Strategy and Transformation, HSBC UK Consumer behavior and expectations have shifted dramatically, and how banks connect with customers is paramount. Consumers are flocking to digital pla... 5 days ago | 61 mins 2022 CS Benchmark: How support quality impacts businesses Declan Ivory, VP of Customer Support, Intercom | Martin Kõiva, Founder & CEO, Klaus | Macrina Sheridan, Aircall Last year, Intercom, Klaus, and Support Driven published the first-ever customer service quality benchmark report with a goal of uncovering what good ... June 8, 2022 5:00pm 2022 CS Benchmark: How support quality impacts businesses Declan Ivory, VP of Customer Support, Intercom | Martin Kõiva, Founder & CEO, Klaus | Macrina Sheridan, Aircall Last year, Intercom, Klaus, and Support Driven published the first-ever customer service quality benchmark report with a goal of uncovering what good ... June 9, 2022 12:00am Tech Talk: Replacing Legacy Microsoft CAs with a Modern PKI Eric Clauss (Area Vice President, Keyfactor) & Alex Gregory (VP of Marketplace Products, Keyfactor) Microsoft CA, also known has Active Directory Certificate Services (AD CS), has long been the de facto choice for PKI in the enterprise. However, adop... 4 weeks ago | 31 mins Introducing Tenable.cs: Secure Every Step From Code to Cloud Bill Olson, Vice President, Product Management, Tenable & Shantanu Gattani, Senior Director, Product Management, Tenable The evolution is underway. Let’s explore why and how you need to secure and protect cloud-native applications from build to runtime. If it hasn’t alre... 3 months ago | 58 mins Work and Learn from Anywhere with a Digital Workplace Molnár Levente, CS Product Specialist, Hungary & Baltics At Dell Technologies, we believe that now is the time to reassess remote work and learning capabilities to accelerate your vision for a digital workpl... 5 months ago | 15 mins How to Capitalize on the C-Suite’s Attention on CS Michael Harnum, Chief Executive Officer, ESG Many Customer Success leaders spent a good chunk of 2020 attempting to gain executive buy-in; building a business case and preaching from your soapbox... 6 months ago | 23 mins How Stacked Is Your CS Tech? Software vendors want in. Should you let them? You Mon Tsang, ChurnZero | Jay Nathan, Higher Logic | Greg Rose, Intellum | Melinda Gonzalez, Pendo See executives from Intellum, Pendo, Higher Logic, & ChurnZero discuss the hot-button subject of the CS tech stack Featuring: You Mon Tsang, CEO & Co... 6 months ago | 60 mins PKI Meets Red Team: Revealing Common Microsoft AD CS Misconfigurations Ted Shorter, CTO, Chris Hickman, CSO, Lee Christensen, Technical Architect, & Will Schroeder, Technical Architect Microsoft Active Directory (AD) PKI is widely used by enterprises today, yet it has largely flown under the radar of attackers and defenders – until n... 9 months ago | 46 mins Load more
