Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Be a customer loyalty generator: Meet customers inside your mobile apps Jill Newberg, VP of Product Marketing at Glance, and Scott Baker, Director of Product Management at Glance Join our upcoming webinar to learn how you can power omnichannel Guided CX across web and mobile with Glance Mobile App Share. Major brands worldwide... April 12, 2023 3:00pm Achieve customer service excellence: How AI can drive better outcomes Dialpad and ZK Research AI is changing the way contact centers work. With the right AI tools, you can empower agents to work smarter, decrease turnover, and increase customer... 2 months ago | 49 mins How Livestorm keeps a 95% CSAT score with automation Immacolata Baettig, Senior Account Executive, Intercom | Elif Koral, Head of Customer Experience, Livestorm Livestorm was growing fast—and their support team couldn’t keep up. There wasn’t enough time in the day to deliver the personal support their customer... 7 months ago | 53 mins AI: Driving the Future of Customer Service | Dialpad Dialpad and Metrigy Learn how you can measure CSAT scores for 100% of your customer calls with the industry’s first, real-time AI-powered predictive engine. As part of o... 8 months ago | 61 mins The New Standards of Customer Intelligence Dialpad and CCW We can all agree that when it comes to delivering better business outcomes, knowledge is power; but with conventional tools, most organizations strugg... 6 months ago | 49 mins How to get more out of your Now Platform with IT Experience Management? Chief Product Officer Pasi Nikkanen. Are you lacking experience data to drive continual ServiceNow improvements? Join our live session to learn how you can achieve 25%* response rates to... 5 months ago | 28 mins XLA – It’s Just A Fancy Name For CSAT Isn’t It? Sean Burkinshaw, ITIL Practice & Control Specialist | BT & Neil Keating, CEO | BrightHorse Sean and Neil take a pragmatic look at what XLAs give us that CSat and NPS don't. 10 months ago | 25 mins How to get ahead of support issues Cheryl Zarate, Sales Director | Nathan Angle, Director of Competitive Intelligence | Vik Ershova, Sales Engineer Watch this on-demand webinar to find out how Intercom compares to your traditional ticketing systems. - How Intercom delivers fast and personalized ... 4 months ago | 50 mins Improve CSAT, Increase Audience, Expand Catalog Sudie Bennett and Denise Riddell Automating global services and managing them through a single IT services portal built for enterprise is the dream of many in Senior IT. AstraZeneca, ... 3 years ago | 48 mins Creating a Great Omnichannel Experience Equals Great Customer Experiences Tom Martin, CEO, Glance - Abhiroop Basu, Head of Product Marketing - Vasili Triant, CBO - Sam Hahn, Technology Evangelist According to Aberdeen Group, companies with extremely strong omnichannel customer engagement see a 9.5% year-over-year increase in annual revenue, com... 7 months ago | 65 mins Load more
