Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Smoke & Mirrors: Why customer-experience programs miss their mark Faith Adams - former Senior Industry Analyst at Forrester and David Roberts - CEO at Alchemer The voice of the customer (VoC) is critical to how organizations function, yet many are not acting appropriately on what they hear. Put yourself in ... January 27, 2022 4:00pm Data Security — Protecting customer data in 2022 (reschedule to 1/26) Brandi Vandegriff, CTO; Michael Kleck, Dir. of Compliance and Information Security; Jeannie Zaemes, Dir. of Growth Marketing Join Alchemer Chief Technology Officer (CTO) Brandi Vandegriff and Michael Kleck, Director of Compliance and Information Security, for a webinar devot... January 26, 2022 5:00pm How to Take Your Contact Center Omnichannel in 2022 Derek Roberti, VP of Technology - Americas, Cognigy; and Uwe Kreuter, CEO, CCT Solutions Adding chatbots and voice bots are great first steps contact centers are taking to automate customer service. But what about other digital channels? C... January 27, 2022 7:00pm Instant Gratification: Micromoments Boost Customer Loyalty Robin Gareiss, CEO and Principal Analyst, Metrigy; Mark Ungerman, Director, Product Marketing, NICE CXone Nearly two-thirds of companies have CX transformation initiatives underway—not surprising given customer satisfaction is the top business priority amo... February 3, 2022 4:00pm CX Predictions for 2022 Jeannie Zaemes, Dir. of Growth Marketing; Vanessa Bagnato, Dir. of Enterprise Solutions; Sue Bonser, Dir. of Customer Support Are you ready for Customer Experience (CX) to evolve in 2022? Join us to learn: • How the pandemic killed brand loyalty. • Why reliance on sur... 3 weeks ago | 48 mins Empathetic Customer Experience – Changing the Thinking Jeannie Zeames, Dir. of Growth Marketing - Alchemer, David Roberts, CEO - Alchemer, Alan Webber, VP Customer Experience - IDC Engaging the Customer by Creating Intimacy Through Technology Today’s customers have created the “experience economy.” Over 73% of customers say a go... February 22, 2022 4:00pm Top 5 End-User Computing Challenges & How ControlUp Can Help You Solve Them Trentent Tye Senior Technical Expert at ControlUp and Tom Fenton Technical Marketing Manager at ControlUp In this session from VMworld 2021, Trentent Tye and Tom Fenton—vExperts and Technical Marketing Evangelists at ControlUp—dive into the Top 5 End-User ... 6 days ago | 61 mins Boosting Customer Satisfaction with Email Signatures Exclaimer The COVID-19 pandemic and an increasing shift to remote/hybrid working have all turned email into an ever more important customer engagement lifeline.... February 17, 2022 4:00pm Empower and Empathize with Customer-Centric Sales and Marketing Mary Beth Addison, former SVP Sales, Susan McGovern, former VP Customer Enablement, Jeannie Zaemes, Dir. Growth Marketing Customers are a Me, Not a We. Empower and Empathize with Customer-Centric Sales and Marketing Join this engaging, live discussion with Alchemer on h... March 1, 2022 4:00pm Return-to-the-Workplace Creates New Concerns for HR Jeannie Zaemes - Dir. Growth Marketing, Vanessa Bagnato - Dir. Solutions, Sue Bonser - Director Customer Support As the world returns to work, Employee Engagement changes. This return to work creates new concerns about health, employee welfare, and changes in how... 2 weeks ago | 45 mins A Guide To Automated Customer Support and Self-Service Ramesh Dontha, Digital Transformation Pro | Ashley Albright, Intercom | Mary Taylor, Appfolio Automated customer service is not a new notion, but the development of AI capabilities, from voice recognition to interpreting customer feedback and c... 1 month ago | 43 mins Employee Centricity is the foundation of Customer Centricity Ryan Tamminga, VP of Customer Success, Susan McGovern, VP Customer Value & Enablement, Jeannie Zaemes, Dir. Growth Mktg. Every customer now looks for ways to do business both online and in-person according to their unique needs and situation. The most progressive organiz... 1 month ago | 45 mins What is Customer-Centricity? And how can it transform your business? Ryan Tamminga, VP of Customer Success — Susan McGovern, VP of Customer Value & Enablement A discussion with Alchemer on the cultural and technical business shifts that puts customers at the very core of the organization. Join Ryan Tamminga,... 2 months ago | 46 mins CX Predictions for 2022 Jeannie Zaemes, Dir. of Growth Marketing; Vanessa Bagnato, Dir. of Product Marketing; Sue Bonser, Dir. of Customer Support Are you ready for Customer Experience (CX) to evolve in 2022? Join us to learn: • How the pandemic killed brand loyalty. • Why reliance on surve... 2 months ago | 48 mins Ransomware Attacks: Compliance Lessons Learned in 2021 Matt Kelly, Editor & CEO, Radical Compliance | Kyle Martin, Sr. Dir., Customer Success & Professional Services, NAVEX Global According to FBI Director Christopher Wray, reports of ransomware attacks have tripled over the past year. The increased frequency and scope of these ... 3 weeks ago | 60 mins Building empathy in a quickly changing world Lija Hogan - Customer Experience Consultant, UserTesting While the majority of organizations (90%) believe themselves to be customer-centric and understand the needs of their customers, studies actually show... 3 months ago | 61 mins CX Predictions for 2022 Jeannie Zaemes, Dir. of Growth Marketing; Vanessa Bagnato, Dir. of Enterprise Solutions; Sue Bonser, Dir. of Customer Support Are you ready for Customer Experience (CX) to evolve in 2022? Join us to learn: • How the pandemic killed brand loyalty. • Why reliance on surve... 2 months ago | 48 mins Part 2: Starting a UX program from scratch Anthony Rogalski, UserTesting’s Senior Solutions Consultant and Cameron Maddux, Senior User Researcher at Scribd Whether you’re an emerging startup, or an established business developing a new product, or breaking into a new market, understanding your customers’ ... 3 months ago | 47 mins A Buyer's Cheat Sheet to Customer Feedback Management Platforms Kurt Trauth, SVP of Customer Experience Strategy In this webinar, Stratifyd’s Kurt Trauth, SVP of Customer Experience Strategy and Analytics, shares with you everything he wishes he knew to ask befor... 7 months ago | 35 mins Cloud Based Solutions, the Contact Center and Future of AI Vince Lynch, CEO, IV.AI and Owen McGrath, Head of Sales, IV.AI David Hadobas of CCNG talks with Vince Lynch and Owen McGrath of IV.AI about the current state of AI in the contact center ... specifically if the tec... February 24, 2022 7:00pm Evolution of the Eventing Service Why Upgrades Matter Jon Strabala, Principal Product Manager, Couchbase Eventing is one of the youngest Couchbase services, having been introduced in Couchbase Server 5.5. As such, it is evolving at breakneck speed. Custom... 4 weeks ago | 28 mins How to Turn Online Patient Feedback into Actionable Insights. Celine Patterson, Healthcare Strategy and Consulting Manager & Clarissa DeCarlo, Customer Success Manager, Reputation You're promptly responding to online reviews and even requesting reviews from patients; but what's next? In this webinar learn what to do with all of ... 3 months ago | 33 mins The New Fundamentals of Measuring and Improving CX Beyond Surveys (US) Dr. Maxie Schmidt, Vice President and Principal Analyst, Forrester and Dr. Kjell Carlsson, EVP of Product Strategy, Stratifyd Customers who receive good customer service interactions are more loyal. That's why CX and contact center leaders must monitor and improve the quality... 2 months ago | 45 mins Deliver a Seamless Peak Season with Better Customer Analytics Meredith Albertson, CMO at Stratifyd and Ben Thompson, Director, eCommerce Analytics at Bluestem Brands The past year transformed the way consumers shop in store and online. Now, the question for many Retail and CPG companies is how to prepare for the up... 5 months ago | 47 mins How AI Is Helping Credit Unions Create Memorable Member Experiences Kjell Carlsson, EVP of Product & Strategy at Stratifyd Credit unions pride themselves on delivering exceptional member experiences. Keeping up with the innovations in the customer experience from fintech a... 3 months ago | 34 mins Load more
