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Transforming The Impact Of Self-Service Assistance

Guest: Darryl Tewes > Host: Scott Abel

In the era of Digital Transformation, businesses are shifting towards digital-first, mobile, and social delivery of products and services, fundamental...

October 11, 2023 5:00pm

Guide to Securing Project Funding and Yearly Budget Planning

Ed Bailey, Senior Staff Technical Evangelist, Cribl and Jackie McGuire, Senior Security Strategist, Cribl

IT and security professionals excel at resolving complex issues and the daily struggles of securing observability and security data, but they often f...

4 days ago 47 mins

Journey Mapping—Help Your Customers Bloom | ARIS Tech Talk

J-M Erlendson, Senior Solutions Architect, Software AG

Goodbye winter, hello spring! In this webinar, ARIS Expert J-M Erlendson will show you how to make your customer journey maps flutter and flourish. J-...

4 months ago 60 mins

Navigating Complex Buyer Journeys for Automotive and Beyond

Zack Wenthe, Treasure Data | Brian Pasch, Pash Group | Jodan Tauriainen, AWS Auto | Kirk A Preiser, Audi

In today’s digital world, consumers interact with brands on many platforms, do their own research, compare products, and buy items and services from a...

3 months ago 60 mins

How to lead contact centers with empathy for transformational CX

Ben Devey, Director of Customer Experience at Ollie

Digital transformation is no longer negotiable in contact centers. Outdated systems can negatively affect agent culture and productivity, ultimately i...

6 months ago 90 mins

Accurately Map Your Customers’ Journeys with a Real-time CDP

Mike Leone - Senior Analyst at ESG and Allan Rogers & Valerie Anders from Tealium

According to ESG research, 47% of organizations say their most important objective this year is providing a better and more differentiated customer ex...

10 months ago 23 mins

Delivering Personalized Experiences at Scale with Adobe Experience Manager

Karthik Muralidharan, Adobe, Murali Vytla, Cisco Systems, Ali Shoukat, Cisco Systems

Today’s digital-first customers expect seamless, personalized experiences wherever they are. Cisco sets an example for delivering unique content and e...

5 months ago 57 mins

Align Your Second Generation MAP With Your Digital First Buyer’s Journey

Marianne S. Hewitt, Marketing Strategy and Technology Leader, The Growth Strategy Group

Second generation Marketing Automation Platforms (MAPs) are not flexible enough with access to real time data to deliver the CX your customers deserve...

10 months ago 35 mins

Map Your Customers’ Digital Journeys and Deliver the Experience they want

John Blum, Director, Solutions Engineering, Glassbox & Michael Horwitz, Product Marketing, Glassbox

There are increasing numbers of analytics tools that map your customers journey across your websites and apps . But showing what they are doing is onl...

11 months ago 36 mins

Sigma on Sigma: Empower your Stakeholders with Marketing Metrics & Projections

Edwin Afable, Principal, Marketing Operations, Ayonika Bose, GTM Intelligence Analyst, Chitra Rakesh, Head of Content

Did you know that Sigma could enable you to map your users’ journey, or gain insights into sales qualified leads, or even build scenario models? We ar...

1 month ago 41 mins

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