Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date How to increase customer engagement with self-service and Knowledge Management Keith Dawson, Vice President & Research Director, Ventana Research and Aaron Rice, General Manager, CXone Expert NICE Self-service is the front door to most customer journeys, with whatever channels customers choose. The best self-service flexibly engages with custome... 2 days ago | 55 mins What are the key CX areas companies should be investing in this year and why? Maribel Lopez Founder & Principal Analyst Lopez Research and Laura Bassett VP, Product Marketing NICE In today’s uncertain business market, every company must increase their focus on retaining customers, regardless of size or industry. Companies need a... 2 days ago | 64 mins WEM innovations help you to better engage agents with today's CX complexities Oru Mohiuddin, Senior Research Manager, IDC and Dana Shalev, Head of Product Marketing, NICE Traditional WEM capabilities are not enough to support the challenges of modern-day contact centers. Customer service is critical to business value, a... 2 days ago | 48 mins How Can I Tap Into AI's Potential in the Contact Center Beyond Chatbots? Jon Arnold, Principal, J Arnold & Associates and Lauren Maschio, Senior Manager, Product Marketing Team NICE While many contact centers are transforming to focus on customer experience, they’re not actually going far enough. They’re going in the right directi... 2 days ago | 51 mins Winning strategies to unlock superior business value with attended automation Harpreet Makan, Practice Director Everest Group and Liran Meir Frenkel, Senior Product Marketing Manager, NICE Enterprises around the world are embracing digital transformation with an eye on improving customer and employee experiences, rather than just saving ... 2 days ago | 43 mins Turn Agents into Superstars Steve Morrell, Managing Director, ContactBabel Ltd and Juanita Coley, Executive Director, Solid Rock Consulting In today's competitive business landscape, providing exceptional customer service is no longer a nice-to-have but a must-have. To achieve this, organi... 3 days ago | 33 mins Why customer journey mapping matters more than ever Sumita Mullick, Vice President of Customer Service and Operations Analytics at Wellmark Blue Cross and Blue Shield Q&A with Sumita Mullick, Vice President of Customer Service and Operations Analytics at Wellmark Blue Cross and Blue Shield When enterprises talk abo... 1 week ago | 27 mins A Holistic Customer Data Platform: Orchestrating the Entire Customer Journey Mike Leone - Senior Analyst at ESG and Allan Rogers & Valerie Anders from Tealium As businesses venture further down the Digital Transformation path, they’re quickly realizing that customer experience is what can make or break their... 3 weeks ago | 23 mins API Protection in 2023: Staying Ahead of the Game and Safeguarding Your Data Aakash Tiwari, Security Engineer at Cequence Security For 2023, there’s no reason to doubt that APIs will continue to be a top target for attackers, resulting in theft, fraud, and business disruptions. Ga... 4 days ago | 48 mins Turn identity data into a business accelerator with Radiant Logic John Pritchard, Chief Product Officer at Radiant Logic; Every digital interaction requires a chain of decisions to be made across a series of control points utilizing various technologies to authenticate an... April 4, 2023 6:00pm Load more
